Human Resource Coordinator Salary in Seattle, WA

DESCRIPTIONAmazon's Customer Service (CS) organization is seeking an experienced Senior Program Manager to join the Device, Digital & Alexa CS (D2AS) Team. You will be a key member of the Customer Experience Solutions (CXS) team, which is responsible for driving high-visibility, global programs that directly impact customers every day. You will own and execute complex projects and programs, and will be seen as a thought leader and innovator. The role focuses on innovation, global expansion, adoption, and monitoring of Amazon’s customer service products. These product are designed to help millions of Amazon customers successfully use their Amazon devices (i.e. Kindle, Tablets, Fire TV, Echo) and digital services (i.e. Alexa, Video, Music, Photos) every day.This role is based in Austin (TX, US)/Seattle (WA, US), team. We are looking for a candidate with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive impactful customer-facing programs. The ideal candidate sees around corners, has a strategic mindset, shows bias for action in ensuring projects are set up for success, and earns trust through stakeholder engagement.Key job responsibilitiesThe candidate will have a proven record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. Responsibilities will include:• Develop and deliver compelling presentations, product demos, sample solutions, and discussions to drive awareness and adoption of Amazon’s troubleshooting services.• Collaborate with internal teams to define the product roadmap based on feedback provided by customers using our troubleshooting services.• Define business and systems requirements working with internal customers to improve integration of D2 products within new product business lines and devices.• Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. • Support partner teams to refine processes and increase efficiency in line with program objectives.• Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.• Manage multiple internal and external, cross-functional and globally distributed stakeholders.• Develop change processes associated with program rollout and ongoing support.• Track delivery against program objectives and implement proposals to improve program services and efficiencies.• Scale programs to expand coverage of existing services or programs to additional domestic and international locations.A day in the life“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan”About the teamAmazon revolutionized customer service, now we are changing what customers expect from technical support. We’re responsible for the Customer Experience Solutions for all Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you will support millions of customers, across many dynamic Amazon businesses.We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 5+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

DESCRIPTIONAP Payments and Recon teams requires a program manager who will serve as a single point of coordination among all of Finance operations, focused on delivering GTC model on behalf of the the AP payments organization. This role will be based in Seattle to ensure efficient synchronization with treasury , fintech and related teams. The team is wanting someone with hands-on payments and/or treasury experience for this role.Key job responsibilitiesThe program manager will drive Amazon´s high visibility GTC (Global Treasury Center) initiative. GTC is a Steam goal and has implications from payments into upstream Accounts Payable and reconciliation processes. The Program Manager will work with multiple teams across Treasury, Payment Service Centers. Technology, externally, Banks and reconciliation teams. They will run point status calls, own alignment among stakeholders, validate design and architecture documents and drive GTC launch jointly with Treasury as part of a multiyear plan. A day in the lifeWith an emphasis on launching GTC for the AP organization, this position will perform the due diligence and analytics across the payments space. They will connect the dots of impact across different teams. Consistent with a global vision, you are passionate about identifying areas for further automation, continuous improvement, and other opportunities to deliver GTC as a solution across the payments space.• Partner with the cross functional teams to assess the business requirement, dependencies across systems and persons and provide the guidance and methodology needed to seamless go live of the GTC program.• Coordinate GTC program deliverables for FinOps working with AP team including requirement documents, UAT test cases, gap analysis, process documentation, generate datasets and perform quantitative/qualitative analysis as required by FinOps or other stakeholders. • Coordinate review of deliverables from other stakeholder groups, including user journey documents, technical design documents, wireframes, and testing strategy.• Deliver weekly status updates during cross-functional PM syncs and contribute to program-wide communications (flash updates, MBRs, QBRs) on behalf of FinOps. • Maintain FinOps action item tracker and internal engagement plan. Communicate issues, blockers, and escalations promptly to avoid program bottlenecks. • Coordinate program tasks within the FinOps remit, including UAT, customer/beneficiary outreach, updating or creating payment templates/rulesets, and POBO/ROBO hyper care.• Partner with FOAA GTC focal and align on the cross impacts of GTC between payment and the accounting teams• Present data and risks to senior leadership and call out for deviations to plans pro- activelyAbout the teamThe FinOps Recon team covers a wide and important areas of Amazon payment operations and accounting. This includes monthly GL exceptions reconciliation, Daily "All Bank" and "All AP" exceptions reconciliation, Cash-in-Transit (CIT), Direct Debit GRC, AP Investigations, and monthly bank meetings in addition to the GTC program taskWe are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Hands-on experience in Payments and/or TreasuryPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

DESCRIPTIONAmazon Stores Customer Service (ASCS) Global Concessions team is seeking an experienced Senior Program Manager, Concessions. The successful candidate will have experience leading complex strategic initiatives across global programs with cross-functional stakeholders. They will have a deep understanding and perspective on customer service strategy and lead the design of concessions policies and look to drive cost improvements. They will also monitor customer experience for any critical changes and ensure continued delivery of world-class experience for Amazon customers. They will thrive in tackling ambiguous strategic challenges, use data and customer insights to inform decision-making, and have proven experience in designing, implementing and delivering successful customer experience programs and strategies.The ideal candidate for this job is a self-starter who thrives in dynamic and fast-paced environments. In this role, they will specifically own operations driven defects and concessions, and work cross functionally with transportation, fulfillment and customer service teams to reduce defects on behalf of our customers. They are able to work efficiently and effectively under pressure, taking initiative to prioritize tasks and manage their own workload. They have a strong bias toward data driven decision-making, and an innate ability to understand how metrics relate to business problems. Additionally, they possess strong organizational skills, ability to create order out of chaos and anticipate the needs of customers. The successful candidate will play a key role in ensuring that our customers receive the highest level of service. Excellent written and verbal communication skills are essential.About the teamThe Global Concessions team focuses on systematically identifying and eliminating defects leading to returns and egregious experiences for customers in across different marketplaces. We do this through regional programs and working with resolver teams around the world. In Concessions we embrace our differences and are committed to furthering our culture of inclusion. We do this by attracting, developing, and retaining amazing talent from diverse backgrounds. We are looking for a new teammate who is curious, motivated, and able to work effectively with diverse peers; someone who will amplify the positive and inclusive team culture we’ve been building.We are open to hiring candidates to work out of one of the following locations:Nashville, TN, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience defining and executing program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

DESCRIPTIONAmazon Stores Customer Service (ASCS) Global Concessions team is seeking an experienced Senior Program Manager, Concessions. The successful candidate will have experience leading complex strategic initiatives across global programs with cross-functional stakeholders. They will have a deep understanding and perspective on customer service strategy and lead the design of concessions policies and look to drive cost improvements. They will also monitor customer experience for any critical changes and ensure continued delivery of world-class experience for Amazon customers. They will thrive in tackling ambiguous strategic challenges, use data and customer insights to inform decision-making, and have proven experience in designing, implementing and delivering successful customer experience programs and strategies.The ideal candidate for this job is a self-starter who thrives in dynamic and fast-paced environments. They are able to work efficiently and effectively under pressure, taking initiative to prioritize tasks and manage their own workload. They have a strong bias toward data driven decision-making, and an innate ability to understand how metrics relate to business problems. Additionally, they possess strong organizational skills, ability to create order out of chaos and anticipate the needs of customers. The successful candidate will play a key role in ensuring that our customers receive the highest level of service. Excellent written and verbal communication skills are essential.Key job responsibilitiesCandidates core job responsibilities will be to drive Global alignment of Amazon small concessions strategy, working with world-wide program and product teams on execution and goal line reporting. About the teamThe Global Concessions team focuses on systematically identifying and eliminating defects leading to returns and egregious experiences for customers in across different marketplaces. We do this through regional programs and working with resolver teams around the world. In Concessions we embrace our differences and are committed to furthering our culture of inclusion. We do this by attracting, developing, and retaining amazing talent from diverse backgrounds. We are looking for a new teammate who is curious, motivated, and able to work effectively with diverse peers; someone who will amplify the positive and inclusive team culture we’ve been building.We are open to hiring candidates to work out of one of the following locations:Nashville, TN, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon’s technology business has a history and tradition of leading the world in web-related technologies and services. AWS Support provides global technical and account support to a wide range of external customers who are building mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The team is a self-standing P&L with our ability to drive both Amazon Free Cash Flow and deliver a world class customer experience. Our team of talented employees are located around the world and are growing rapidly.Now, with Amazon Web Services (AWS), you have the chance to help individuals and businesses with their computing and applications in the Cloud. As a member of AWS Support, you will be at the forefront of Cloud technologies and part of the world’s premier cloud services company while enjoying the culture of a start-up. You will be surrounded by people who are smart, passionate about cloud services, and believe that world class support is critical to customer success.AWS's Customer Service (CS) organization is seeking an experienced Program Manager to join their Programs team. This team proactively engages with stakeholders across the company to leverage the voice of the customer and drive continuous improvement across the people, process and technology framework. The successful candidate is self-driven, customer obsessed and results driven. Has experience managing complex business challenges and a proven record of data driven decision-making. You are highly collaborative and able to influence without authority to drive large cross-functional initiatives forward and improve the Accounts, Billing and Payment experience of our WW customers. You will also have direct influence on how thousands of Cloud Support Builders around the world leverage tools and interact with customers. The ideal candidate has solid analytical, project management, strategic thinking, relationship building, problem solving, and communication skills along with deep experience of complex project and program delivery, from ideation, design and implementation to measurement and continuous improvement in a complex and ambiguous environment. Key job responsibilitiesAnalyze to understand business challenges and identify data-driven insightsPresent findings and strategy effectively at multiple levels of business both in verbal and written formEstablish partnerships with stakeholders and relentlessly advocate for the design, build and implementation of initiatives to achieve program / business goalsCommunicate clear and concise expectations and requirements with business and technology teamsTest and learn to improve effectiveness and efficiency of the initiatives driving strategyManage change and risk mitigation effectively Monitor and measure delivery against program / business objectives Enable transparency and decision-making across AWS leadership by providing critical communication and clear status of the initiatives you ownAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience with Excel and Programming Languages: SQL, Python, or RPREFERRED QUALIFICATIONS- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

DESCRIPTIONAt Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity.The Senior Program Manager, Americas Customer Experience, is a core member of Amazon's Worldwide Customer Service organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch new programs across some of the fastest growing markets in the world. A successful candidate will have experience managing complex business challenges and have the ability to influence and drive large cross-functional initiatives forward. They will have a strong bias toward data driven decision-making, and an innate ability to understand how metrics relate to business problems.Because the person in this role will influence team members across multiple countries, you will also need to be highly collaborative and able to influence without authority. Key job responsibilities- Drive the expansion and management of a strategic roadmap involving unique and innovative customer solutions.- Define areas of focus/opportunity supported by analysis, develop solutions, identify owners, set delivery/completion dates and set up mechanisms to ensure programs are on track.- Proactively identify and resolve issues that affect customer experience and may impair the team’s ability to meet strategic, product, and technical goals.- Actively build relationships across Amazon teams to deliver on your roadmap. Partner with program/product managers, category teams, finance, legal, operations associates and engineers to deliver on your roadmap.- Operate autonomously; drive programs end-to-end including business goals, technical solutions, to improve customer experience.- Communicate clear and concise expectations and requirements with business and technology teams.- Capacity to present well-reasoned and data-driven proposals in both verbal and written form.A day in the lifeYou come into the office with a curious mindset ready to dive into complex sets of data, review customer anecdotes, and walk the store in order to find hidden problems that affect our customers and that result in Customer Service contacts and concessions. You develop well-documented and data-driven business cases based on your newly gained insights. You surface these business cases to business, product, and technical teams to influence their prioritization of solutions that fix these issues. You measure the impact of implemented solutions to celebrate the improved customer experience and the cost savings from your projects. About the teamThe Americas Customer Experience team sits within the Customer Service organization. We are on a mission to relentlessly advocate for customers and eliminate defects that affect their experience while shopping on our stores. We leverage data, customer anecdotes, process expertise, and cross-functional collaboration to improve the customer experience.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

**In addition to the salary posted, this position will receive an additional 5% premium pay due to the position being located in King County. This is a great opportunity for an experienced Human Resource professional to work in a collaborative, supportive environment that will provide the opportunity to work in all facets of human resources. Come join our team and work for a small, dynamic Commission committed to providing housing for the residents of the state of Washington.We are currently recruiting for a People & Culture Partner (Human Resource Consultant 4) position for the Administrative Division within the Washington State Housing Finance Commission. The People & Culture Partner position is a key contributor in the development of human resource strategies that support the Commission's Racial Equity Strategic Plan. The person in this role will partner with Human Resources and Diversity, Equity & Inclusion (DEI) personnel to co-create inclusive recruiting, retention and professional development initiatives targeted to help attract a balanced candidate pool and foster a sense of belonging at the Commission.The Administration Division is responsible for the oversight and support of all divisions and programs of the Commission. The Administration Division also supports the board of Commissioners who provide oversight and approval of Commission policies and programs. The duty station for this position is Seattle, WA. The work associated with this position will be performed through a combination of teleworking and complemented with onsite work and meetings as needed. Employees must reside in Washington state and within a reasonable distance of our worksite to respond to workplace reporting requirements. Who we are:The Commission is a market-driven and self-supporting state commission created to provide below-market rate financing for building, purchase and preservation of affordable housing, and non-profit capital facilities, and community services. To achieve its goals, the Commission functions as a financing conduit for developers, lenders, first-time home buyers, real estate professionals, beginning farmers and ranchers, and non-profit organizations to provide affordable financing for homes, rental housing, and cultural and social services facilities. Commission financing does not utilize or impact the state's credit.We believe that creating a diverse, inclusive, and equitable environment is important and vital to the success of the Commission. We believe in working together to create an environment free from harassment and discrimination and moving beyond simple tolerance to embracing and celebrating the rich dimensions of diversity contained within each individual.Principal Responsibilities: Work with hiring managers to co-design effective and efficient recruitment strategies and timelines to fill Commission positions. Draft recruitment announcements, partnering with the DEI Director to ensure announcements are drafted using a DEI focus. Post job opportunities to identified websites and social media and perform targeted recruitment efforts for hard to fill positions. Provide guidance to hiring managers and the interview panels throughout the recruitment process. Utilize the NEOGOV recruiting system to enter and open requisitions and build exam plans. Track applications to determine which recruitment sites are yielding prospective candidates and to unearth areas of opportunity to support an equitable recruitment process. Acts as the agency's training contact and coordinator --- using various learning management systems (SumTotal, LinkedIn Learning). Register staff for required training and recommend training opportunities to staff. Work with the DEI Director to facilitate training for staff. Work with HR, DEI and leadership on an organizational strategy to ensure equitable access to professional growth opportunities for employees. Work with supervisors to develop individualized training plans for staff and identify training opportunities that fulfill the plan.Support managers and supervisors by providing expert advice, guidance, and support around HR issues while infusing DEI best practices. Review, analyze, and advise managers, supervisors, and the appointing authority on employee conduct and performance issues, performance management, just cause principles, internal investigations and disciplinary actions, grievance processes, conflict resolution, classification, and compensation, FMLA and other miscellaneous leave provisions, and all other human resource management personnel functions. Provide expert level human resource advice and services on a variety of topics including WA Administrative Code interpretation, Revised Code of Washington, Federal Laws, and Commission procedures. Draft correspondence including responses to complaints, communication records, grievances, etc. Research, interpret, and clarify human resource rules, regulations, and policies. Assist with the development and update of Human Resource related policies and procedures.Develops and maintains databases and spreadsheets for statistical reporting of information used in human resource management; maintains organizational statistics and information; maintains organizational charts. We are most interested in candidates who meet or exceed the following criteria:• Seven years of progressively responsible broad-based professional human resource experience. or• Bachelor's degree with focus on business, human resources, social or organizational behavioral sciences, or related field and two years of progressively responsible broad-based professional human resource experience.• One year of recruiting experience using an on-line platform. • Possess strong Interpersonal skills.• Possess strong conflict resolution/mediation skills.Desirable competencies/qualifications:Demonstrated competency gained through education, or experience in consulting, research, and analysis.Working knowledge of HR-related WACs, RCWs, Federal laws.SHRM-CP/SCP, S/PHR, or other professional HR certification.Six months or more experience using NeoGov and/or HRMS.At least one year of experience working within a governmental agency (state, county, city, or federal). Experience with trauma informed care principles. Benefits: We offer a generous benefits package that includes a full array of family medical, dental, life and long-term disability insurance coverage; a state retirement plan; deferred compensation; 12 paid holidays; paid vacation, sick and military leave; subsidized bus, train, or ferry passes.