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Patient Access Representative Salary in Raleigh, NC

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Sr. Health Plan Auditor - REMOTE
Health Services Advisory Group, Inc., Raleigh
Job DetailsAre you passionate about improving the quality of healthcare? Are you ready to leverage your talents to make healthcare better for everyone? Do you want the opportunity to give back to your community? Do you want to have fun at work? Then join the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!SummaryHSAG is nationally recognized as an industry leader in the areas of audits, data analysis, measure development, and patient satisfaction surveys. We are in search of talented individuals who are interested in a career in healthcare performance measure auditing as an Auditor, Sr. in HSAG's Audits department within the Data Science & Advanced Analytics division. Together we can spread positive change to make healthcare better. The Auditor, Sr. position benefits from HSAG's desire to grow its staff into future leaders of healthcare quality improvement in the nation. HSAG's auditors are provided formal training in an assortment of healthcare-related topics, including health policy, clinical concepts, overview of analytic methods, data sources, and management techniques. HSAG offers:A comfortable work-life balance, and flexible work schedules.Three weeks of paid time off and 15 company-paid holidays where staff leave two hours early prior to each holiday to get a "jump start" on holiday festivities.HSAG offers a competitive benefit package which includes medical, dental, vision, tuition reimbursement and 401(k).The Auditor, Sr. is a primary contributor to the Audit department's work that spans the broad spectrum of healthcare performance measurement projects at HSAG. Driven by intellectual curiosity and a passion for healthcare quality, this position performs-under supervision-healthcare auditing, data validation, and performance measurement projects through various stages including implementation, day-to-day operations, audit support, evaluation, and reporting. Activities include independently developing work plans, report templates, and timelines; independently leading contracts and project tasks; guiding coordination and Auditor I, II, and III staff in oversight and maintenance of project files and other project tasks; leading client teleconferences and meetings; performing online research on healthcare topics; leading performance measure validation audits; and providing regular progress reports to Data Science & Advanced Analytics management staff.Details regarding potential project assignments will be discussed with potential candidates during the interview process.Essential Competencies, Duties and ResponsibilitiesServe as a primary contributing member of HSAG's Audits department within DSAA.Serve as a lead auditor for all performance measure validation audits.Lead and manage multiple client contracts as primary point-of-contact and subject matter expert.Mentor and train junior staff with limited supervision.Provide oversight of supplemental Healthcare Effectiveness Data and Information Set (HEDIS®)[1] audit operations.Independently act in a liaison capacity between appropriate management personnel and staff, transmitting decisions and information to organizational units as appropriate, as well as outside agencies and organizations.Lead project management tasks, including communication (written, phone, fax).Communicate directly and manage project partners, consultants, subcontractors, and other entities on audit and performance measure validation-related projects.Maintain, tag, and sort documents for assigned projects on appropriate SharePoint team sites and HSAG's corporate and federal networks following HSAG prescribed governance rules.Prepare project deliverables and lead documentation and submission of deliverable using the appropriate mechanism (i.e., electronic, hard copy, direct data entry etc.).Develop and adhere to project time and task schedules, identify opportunities to improve the project process, and develop quality improvement activities accordingly.Meet agreed-upon deadlines in a timely fashion and independently and accurately prepare and type deliverables, reports, various project documents, letters, and other material.Lead and complete the development of written and data-oriented reports in Microsoft Word and Excel.Conduct research via the Internet including literature searches of clinical topics as assigned.Participate in and lead pertinent healthcare educational and training presentations as required.Conduct Internal Quality Control (IQC) monitoring regarding efficiency/effectiveness of activities conducted. Present issues and recommended solutions and take corrective actions as indicated.Serve as a subject matter expert to HSAG staff and clients on HEDIS measures and non-HEDIS performance measures as applicable.Represent HSAG in a professional manner at all times.[1] HEDIS Certified Measures® is a registered trademark of the National Committee for Quality Assurance (NCQA).Compensation: 101,000 to 125,000/annually DOEJob Requirements:Education and/or ExperienceMaster's degree in business, science, or healthcare-related field.At least seven years of work experience in healthcare and a minimum of ten years of work experience are required.Certified HEDIS Compliance Auditor (CHCA) required.At least five years of auditing experience and four years of experience as a lead auditor; at least four years in HEDIS auditing and/or data validation, with at least one year as a lead are required.Advanced knowledge of performance measures is required.Experience writing client reports as a lead author and report designer is required.Prior experience leading multiple medium and large projects or contracts is required.Experience writing responses to requests for proposals is required.At least two years of supervisory experience, including experience mentoring junior staff.Other QualificationsProficient English/communication skills (i.e., public speaking, spelling, composition, grammar, proofreading and editing).Proficient interpersonal skills.Experience in Microsoft Word, PowerPoint, and Outlook.Experience in Microsoft Excel.Experience in conducting research via the Internet.Ability to handle several projects simultaneously and work with multiple teams.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.HSAG All User Information Security ResponsibilitiesAll workforce members, volunteers, contractors or third-party agents of HSAG, Inc. who are authorized to access information systems and/or associated company data on paper or in electronic format are responsible for the following:Adhering to policies, procedures and guidelines pertaining to the protection of HSAG Company Data.Reporting actual or suspected breaches or vulnerabilities in the confidentiality, integrity or availability of HSAG Data to your immediate supervisor/manager, Corporate Compliance or Information Technology/Security Personnel.Reporting actual or suspected breaches or vulnerabilities in confidentiality, integrity or availability of Corporate Data, may be reported anonymously, via the NAVEX Global Compliance hotline at 1-800-992-9892.HSAG publishes various policies, guidelines and procedures related to the protection of Corporate Data and Information Systems. They can be found on the corporate SharePoint website. Information on requirements that may be unique to your business unit or a system you have access to can be found by talking to your supervisor/manager or designated system administrator.DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212.If you have special needs and require assistance completing our employment application process, please feel free to contact us. EOE M/F/Vet/DisabilityGet job alerts by email.Sign up now!
Associate Director Program Evaluations - REMOTE
Health Services Advisory Group, Inc., Raleigh
Job DetailsSUMMARYHSAG is nationally recognized as an industry leader in the areas of healthcare data analysis, program evaluation, measure development, and survey research. We are in search of talented individuals who are interested in a leadership position healthcare analytics and data science as an Associate Director, Program Evaluations in HSAG's Data Science & Advanced Analytics (DSAA) division.DESCRIPTIONThe Associate Director, Program Evaluations plays a critical role in assessing the impact and effectiveness of Medicaid programs. The successful candidate will lead statistical analyses to evaluate the quality, access, timeliness, and cost-effectiveness of care resulting from these programs. As an expert in program evaluation, this position will employ both quantitative and qualitative methods to draw meaningful conclusions and inform decision-making. This includes evaluating programs across four primary domains:Quality of Care: Assessing patient outcomes, safety, and satisfaction.Access to Services: Analyzing changes in utilization and access barriers.Timeliness of Care: Investigating wait times and appointment scheduling.Cost-Effectiveness: Estimating cost savings and return on investment.The Associate Director, Program Evaluations will lead work that involves (but not limited to) a wide array of different healthcare data types:medical and prescription drug claims and encounterseligibilitydemographicsurveymedical recordregistryvital statisticsfinancialAdditionally, this position manages multiple large-scale and high-profile healthcare analytic projects through various stages including implementation, day-to-day management, budgeting, forecasting, analysis, and reporting. Activities include managing multiple teams in developing work plans and timelines; leading and overseeing project tasks; leading client teleconferences and meetings; presenting on healthcare topics; supervising and/or mentoring junior staff; and providing regular progress reports to DSAA leadership. Details regarding potential project assignments and key sources of data will be discussed with potential candidates during the interview process.ESSENTIAL COMPETENCIES, DUTIES, AND RESPONSIBILITIESConduct rigorous statistical analyses to assess the impact of Medicaid 1115 Waivers and other Medicaid programs on healthcare outcomes.Utilize advanced statistical techniques to evaluate program effectiveness, including but not limited to:Propensity Score MatchingDifference-in-Differences (DiD)Regression Discontinuity Design (RDD)Multilevel or Hierarchical ModelingCollaborate with interdisciplinary teams to ensure robust study designs and appropriate statistical and qualitative methodologies.Transform complex data into actionable insights.Interpret statistical results and communicate findings to stakeholders.Collaborate with policy experts, healthcare providers, and policymakers to inform program improvements.Stay abreast of the latest statistical methods and research in program evaluation.Innovate by adapting and applying emerging techniques to address specific evaluation challenges.Provide guidance to junior analysts and research staff.Collaborate with external evaluation groups and stakeholders as necessary.Serve as a subject matter expert in statistical methods for program evaluations.Participate in request for proposal activities.Represent HSAG in a professional manner at all times.Compensation: 111,000 - 155,000 DOEJob Requirements:EDUCATION AND/OR EXPERIENCEPhD in statistics, economics, or another quantitative discipline is required. A minimum of five (5) years of work experience.At least four (4) years of healthcare experience.At least four (4) years of statistics and/or quantitative analysis experience.At least two (2) years of qualitative methods experience.Preference for those candidates with program and/or waiver evaluation experience.OTHER QUALIFICATIONSProficient in the use of SAS for statistical analysis.Experience working with relational databases.Experience developing and leading formal written deliverables.Proficient in Microsoft Word and Excel.Excellent verbal and written communication skills.Ability to handle several projects simultaneously and work with multiple teams.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212. If you have special needs and require assistance completing our employment application process, please feel free to contact us.EOE M/F/Vet/DisabledGet job alerts by email.Sign up now!
Virtual Respiratory Representative, North Central
Verona Pharma, Raleigh
Virtual Respiratory Representative, North CentralThe Company:Our mission is to improve the health and quality of life for the millions of people affected by chronic respiratory diseases. We do this principally through the development of our first-in-class molecule, ensifentrine. Ensifentrine has the potential to provide relief for millions of patients suffering from a variety of respiratory conditions including chronic obstructive pulmonary disease (COPD), cystic fibrosis (CF), non-CF bronchiectasis and asthma. Our focus is driven by our desire to ensure that innovative and differentiated molecules can reach these patients.The experience of the Verona team, and its highly effective leadership allows us to challenge the status quo in drug development and commercialization. Verona provides a professional, diverse, and inclusive working environment where our employees thrive. We are driven to succeed by our desire to help those dealing with the chronic progressive nature of respiratory diseases. We offer you the opportunity to help create a new future for those people living with respiratory diseases.The Opportunity:Verona Pharma is currently recruiting a Virtual Respiratory Representative, North Central to join our team, reporting to the Associate Director, Virtual Sales. In this role, you will develop and execute a territory strategy that works collaboratively across a matrixed organization to appropriately address customer needs and ensure that we deliver on our prescription and sales targets. As a Virtual Respiratory Representative, you will develop deep customer insights, build and maintain strong professional relationships with Healthcare Practitioners (primarily Pulmonologists, Nurse Practitioners, and Physician Assistants), office staff and other health care providers in the patient care continuum.Remote working and flexibility are important parts of our culture at Verona. However, we are looking for candidates based in the Raleigh/Durham/Chapel Hill area as you will periodically be required to go into the Raleigh office for key meetings, training, and other activities as needed.To be successful in this role, you will possess an entrepreneurial and innovative spirit while working strategically and operationally in equal measure. You will also have a high level of integrity and demonstrated Account Management skills that will support your cross-functional collaboration and teamwork across Verona.We know our employees are our most valuable asset, and our culture conveys that. Trust, accountability, and efficiency are core values that drive our working environment. We have a unique opportunity to build a company that will bring a first-in-class medication to chronic respiratory disease patients with significant unmet needs. We also offer a competitive benefits package, including generous PTO, to support the health and happiness of our staff.Responsibilities:Responsible for representing Verona's products and services to a customer base, generating and growing sales, and supporting field-based representatives as needed in a professional, compliant, ethical, and effective manner.Establish relationships beyond the targeted HCPs in the office (Office administration, respiratory therapists, nurses, etc.).Utilize your understanding of disease states, relevant market products, and the issues and opportunities unique to each geography to tailor interactions with specific customers.Demonstrate in-depth knowledge of Patient Access Programs & Specialty Distribution Models (i.e., Specialty Pharmacy/HUBs).Consistently utilize Customer Relationship Management (CRM) software tools and virtual phone systems to document interactions with HCPs in the territory.Leverage technology best practices, share technology solutions with others, and use communication technology to increase efficiency and productivity of territory.Communicate frequently with other Virtual Respiratory Representatives, the Associate Director, Virtual Sales, Regional Sales Directors, and Respiratory Sales Specialists to create alignment of business plans, focus on strategic drivers, and sharing of best practices.Ability to orchestrate calls and adjust content of sales presentations with HCPs and staff in a virtual environment.Ability to utilize data to drive territory-level decision making and routing to achieve optimal frequency on assigned targets.Other duties as assigned.Requirements:Bachelor's Degree or equivalent, with a minimum of 3 years of sales experience.Experience in a virtual or over-the-phone selling environment preferred.Proven track record of success in exceeding goals in sales territory.Previous product launch experience in a highly competitive environment.Outstanding interpersonal and relationship building skills, as well as influencing, and negotiating skills.Self-motivated, ambitious, polished, polite and determined.Strict compliance with Verona's commercial compliance policy, and all applicable federal and state laws and guidance relating to product promotion and information dissemination.Ability to meet any requirements set by healthcare customers and their facilities for access to those facilities (e.g., vaccination requirements, mask requirements, etc.).Travel is 10-20%.The base salary range for this role is $60,000 - $70,000 per year. The annual base salary shown is a national range for this position and may differ by hiring location. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.An Equal Opportunity EmployerVerona Pharma is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Verona Pharma are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Operations Administrator- Duke Raleigh Hospital- PT- Days
Duke Health, Raleigh
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke Raleigh HospitalPursue your passion for caring with Duke Raleigh Hospital in Raleigh, North Carolina, which has been part of Duke Health since 1998 and has served Wake County for more than 35 years. Duke Raleigh Hospital features 204 inpatient beds and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care. Duke Nursing Highlights:Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in theTriangle! Relocation Assistance (based on eligibility) Duke Raleigh Hospital Operations Center is looking for a Part-Time, Days coverage Operations Administrator (OA), for their Day shifts. This part time position will average 8 hours of work over the course of 8 weeks.Candidates must have availability for both weekdays and weekends. General Description of the Job ClassThe Operations Administrator provides on-site operational leadership on a 24-hour basis (including weekends and holidays). This position will have the authority to act on behalf of hospital leadership. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. This position is the administrative liaison to patients, families, health system employees and external customers.Duties and Responsibilities of this Level • Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital. • Intervene in situations involving patients, visitors, hospital staff and other external customers. • Coordinate operations and personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of services within designated areas. • Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities. • Oversee patient care flow while redirecting and allocating resources. • Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department. • Investigate patient/visitor concerns and implements appropriate courses of action. • Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules. • Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision- making. • Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues. • Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership. • Document pertinent information, actions and decisions and communicates to appropriate leadership. • Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives. • Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis. • Collaborate with clinical and support staff to foster delivery of quality care • Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer • Assist staff in identifying clinical experts for specific patient population concerns. • Attend Code Five events and participates as needed; provide feedback for staff and completes QA report. • Assist Patient Access Services in coordinating patient placement. • Maintain visibility with hospital staff through rounds. • Assist in evaluating and reassigning staff during crisis situations. • Serve as Notary Public for assistance with advance directives (healthcare power of attorney and living will). • Participate in JCAHO activities. • Coach staff in problem solving, effective communication strategies, conflict resolution and career path opportunities. • Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services. • Optimize resources to maintain facility operations. • Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed. • Function as on-site coordinator for internal/external disasters or other major events. • Assist with the initiation of the severe weather policy in conjunction with the leadershp team • Authorize financial assistance up to $100.00 for patient satisfiers and operational situations. • Determine when AOC is notified for second level intervention. Perform other related duties incidental to the work described herein.Required Qualifications at this Level Education • Bachelor's degree in Nursing (BSN) is required. Master's degree is strongly preferred. • Experience • Work requires a minimum of five years of relevant experience of which two of the years must be clinical. • Degrees, Licensure, and/or Certification • Current or compact RN licensure in the state of North Carolina required. BLS required.Distinguishing Characteristics of this Level The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job FunctionsCertain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Operations Administrator- Duke Raleigh Hospital- PT- Nights
Duke Health, Raleigh
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke Raleigh HospitalPursue your passion for caring with Duke Raleigh Hospital in Raleigh, North Carolina, which has been part of Duke Health since 1998 and has served Wake County for more than 35 years. Duke Raleigh Hospital features 204 inpatient beds and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care. Duke Nursing Highlights:Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in theTriangle! Relocation Assistance (based on eligibility) Duke Raleigh Hospital is looking for an Operations Administrator to join their team in a part time, nights capacity. This position will average 8 hours a week over the course of 8 weeks. Candidates must have both weeknight and weekend availability. General Description of the Job ClassThe Operations Administrator provides on-site operational leadership on a 24-hour basis (including weekends and holidays). This position will have the authority to act on behalf of hospital leadership. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. This position is the administrative liaison to patients, families, health system employees and external customers.Duties and Responsibilities of this Level Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital. Intervene in situations involving patients, visitors, hospital staff and other external customers. Coordinate operations and personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of services within designated areas.Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities. Oversee patient care flow while redirecting and allocating resources.Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department. Investigate patient/visitor concerns and implements appropriate courses of action. Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision- making.Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership.Document pertinent information, actions and decisions and communicates to appropriate leadership.Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis.Collaborate with clinical and support staff to foster delivery of quality careCoordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical OfficerAssist staff in identifying clinical experts for specific patient population concerns.Attend Code Five events and participates as needed; provide feedback for staff and completes QA report.Assist Patient Access Services in coordinating patient placement. Maintain visibility with hospital staff through rounds.Assist in evaluating and reassigning staff during crisis situations.Serve as Notary Public for assistance with advance directives (healthcare power of attorney and living will).Participate in JCAHO activities.Coach staff in problem solving, effective communication strategies, conflict resolution and career path opportunities.Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services.Optimize resources to maintain facility operations.Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.Function as on-site coordinator for internal/external disasters or other major events.Assist with the initiation of the severe weather policy in conjunction with the leadershp team Authorize financial assistance up to $100.00 for patient satisfiers and operational situations. Determine when AOC is notified for second level intervention. Perform other related duties incidental to the work described herein.Required Qualifications at this LevelEducationBachelor's degree in Nursing (BSN) is required. Master's degree is strongly preferred.ExperienceWork requires a minimum of five years of relevant experience of which two of the years must be clinical.Degrees, Licensure, and/or CertificationCurrent or compact RN licensure in the state of North Carolina required. BLS required.Distinguishing Characteristics of this LevelThe intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job FunctionsCertain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.