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General Service Technician Salary in Raleigh, NC

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Diesel Technician
Computer Data Concepts Inc, Raleigh, NC, US
Under general supervision, performs preventive maintenance services and inspects, diagnoses and repairs vehicles and equipment.II. Essential Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.Works under limited supervision and selects from written instructions and established procedures to accomplish assigned tasks.Performs repairs and assigned preventive maintenance services.Performs inspection, diagnosis and repair of electrical, hydraulic, suspension, brake and air systems on vehicles and equipment.Utilizes vehicle computer electronics systems to interpret failure modes to initiate or assign repairs.Estimates time and material costs on vehicle repairs and requisitions new parts.Performs all work within Standard Repair Times (SRTs).Performs service calls for emergency breakdowns.Conducts safety checks on vehicles.Completes required paperwork utilizing fleet maintenance software program associated with repairing vehicles, documenting parts usage, and accounting for repair times.Assists senior Mechanics in the completion of project work.Reviews, completes or assigns repairs identified on Driver Vehicle Inspection Reports.Maintains a clean, safe work area in compliance with Corporate / OSHA Standards and performs all work in accordance with established safety procedures.QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job.Experience: Two (2) years of relevant work experience.Certificates, Licenses, Registrations or Other RequirementsValid driver’s license and must have a clean driving record.Ability to perform physical requirements of the position with or without reasonable accommodations.Successfully complete and pass pre-employment drug screen and physical.Work EnvironmentListed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day.Required to exert physical effort in handling objects less than __ pounds most of the work day.Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) often.Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements often.Normal setting for this job is: repair/maintenance shop.
Asset Management & Maintenance Technician
TranSystems Corporation, Raleigh
We are excited to share once again TranSystems has been recognized as a top 100 design firm by Engineering News-Record in 2023.   For more than 50 years, TranSystems has committed to a mission of performing engineering and architectural planning, design, and construction solution services in a manner that is both safe and in compliance with all applicable regulatory and client requirements.  At TranSystems, we have established and continue to nurture a culture that is committed to providing quality services for our clients.  We’re looking for top talent to grow with our firm. Responsibilities What you'll be challenged to do: The Asset Management & Maintenance Technician (AMM Tech) positions provide operations & maintenance assistants to the assigned project. Essential Functions: Must have the ability to lead and manage projects. Must have experience with NCDOT Operations & Maintenance procedures. Must be able to read and understand NCDOT maintenance contracts and interpret for project team. Answers inquiries and complaints from Project Manager. Must be a good communicator and able to resolve solutions in the field with personnel, contractors, municipalities, and the general public. Must be able to successfully use tools of the trade needed for the specific project(s) and have the ability to train subordinates in their use. Must obtain accurate measurements, report project progress information, and document in an Inspector's Daily Report (IDR) and train subordinate team members in this process. Setup project pay records and train subordinate technicians in their use. Identifies problems to the contractor and project manager, and keeps project manager informed of progress of project. Must be able to follow and carry out specific instructions on an independent basis. Must possess basic math skills to compute quantities and costs. Must be able to interpret and implement company mandated safety policies. Lead safety meetings on a regular basis. Must have an ability to operate a level and have an understanding of cut and fills and elevations for highway grades. Responsible for project specific quality control tasks as defined in quality control manual. Mentoring and training subordinate technicians. Conform in all respects with applicable federal, state and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. Perform other duties and responsibilities as required or requested by management.• Attends meetings as needed related to operations projects. Qualifications What you bring to our firm: Two (2) year technical degree with Civil Engineering Technology or Surveying Technology with six (6) years of progressive transportation technician experience, or high school diploma and eight (8) years of transportation experience, or an equivalent combination of training and directly related experience. Twenty (20) years’ experience in the construction industry. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Must understand construction surveying procedures and principles. Must have a valid driver’s license in state of residence. Actively engages multiple perspectives when solving problems, seeks to learn from peers, and encourages reciprocal learning among team members. Actively advocates for full inclusion in the workplace, fostering an environment that welcomes diversity and values equity for all employees, partners, clients, and the communities that TranSystems serves. Physical/Mental Demands: Talk, hear, use hands and fingers to handle or feel, stoop, kneel, crouch, reach Ability to lift/push/pull up to 25 pounds daily Working Conditions: Work in outdoor environment 95% of the time Moderate noise level Travel via automobile on daily basis TranSystems is proud to be an equal opportunity / affirmative action employer and ensures nondiscrimination and equal employment opportunity in all programs and activities in accordance with all applicable laws and regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, age, national origin, pregnancy status, marital status, sexual orientation, genetic information, citizenship status, disability, protected Veteran status or any other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law).   As the employer of choice, we are committed to action and strive for a company that reflects the vast diversity of our country and the communities we serve. TranSystems is committed to embracing diversity in all forms, including race, culture, age, sexual orientation, gender identity, disability, veteran status, thought and religious background. We acknowledge the impacts of prejudice and discrimination on historically underserved communities. We commit to establishing a more diverse, inclusive and positive work environment that drives innovation. Recruiters or staffing agencies: TranSystems is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to a TranSystems employee without 1) a current, fully-executed agreement on file and 2) being assigned to the open position (as a search) via our applicant tracking solution.
Pest Control Technician
TruTech, LLC, Raleigh
Are you a motivated problem solver who enjoys consistent and dynamic work?    Does the idea of working hands-on in protecting people, property, and wildlife interest you?    If you answered YES to any of these questions, then apply now to become a Wildlife Service Technician! Responsibilities Who is Trutech? Founded in 1984, Trutech Wildlife Services provides industry-leading nuisance wildlife, animal, and integrated pest management services for commercial and residential properties across the nation. As a brand, we are committed to our team members. If you are a driven professional who embraces our values and drives our standards of excellence, you will achieve success and grow within our organization! Learn more about us here! What does a day in the life look like? As a Wildlife Service Technician, you will be part of a team of professionals providing world-class wildlife management services for residential and commercial properties. You will be heroes in your communities protecting people, property, and wildlife. A successful Wildlife Service Technician needs to be motivated, energetic, and creative with outstanding communication skills.    Your daily activities include… Build strong relationships with internal and external customers Inspect and identify properties for wildlife damage including on roofs, in attics, and in crawlspaces Remove nuisance wildlife from residential and commercial properties Perform exclusion work to prevent the reentry of wildlife into homes and businesses Install and service bait stations and exclusion devices Operate and maintain service vehicle and equipment Identify and communicate any safety-related obstacles and lead with a safety-first mindset You will thrive in this role if… You are self-motivated, driven, and enjoy working outdoors You do not mind rolling up your sleeves and getting dirty You are hands-on and have a basic knowledge of power tools You enjoy building relationships and creating a bond with people You have a creative approach to problem-solving You hold yourself to high standards. Our team members exhibit the highest level of professionalism and presentation standards both on and off the job What type of benefits will you receive? Competitive pay ($20.00/hourly)  Company vehicle (gas and maintenance covered), tablet, cell phone, and uniforms Comprehensive benefits package including medical, dental, vision, maternity, & life insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry-leading, quality, comprehensive training program Ability to become a licensed Nuisance Wildlife Control Operator and Pesticide Applicator Qualifications What does the work environment look like? We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties: Safely use a ladder within the manufacturer's weight capacity Lifting and carrying up to 50 lbs. occasionally Safely access crawl spaces, attics, confined spaces, rooftops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator Ability to work in different types of weather conditions What do you need to be successful? No Experience Required – Customer Service, General Labor, or Construction Experience is a plus! High School Diploma or equivalent required Valid driver’s license required with a good driving record Ability to pass a drug screen and background check is required Ability to work in the field independently, manage route-based assignments and interact with our great customers Trutech is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
Maintenance Technician, Multifamily
Cushman & Wakefield, Raleigh
Job Title Maintenance Technician, MultifamilyThe Timbers (https://www.thetimbersraleigh.com/) Job Description Summary The Maintenance Technician provides support and is accountable for delivering on our commitments to our residents. This includes quality move-ins, residential satisfaction, expedited service, and personal attention to the resident. The Maintenance Technician responds to our residents' service needs and is instrumental in helping deliver superior customer service to our residents. Job Description ESSENTIAL JOB DUTIES: Prepares make ready apartments, which may include painting, carpet repairs, cleaning, general repairs, housekeeping duties, and any necessary duties to provide our residents with that quality move in experience. Responds to resident requests in a timely manner and with a professional attitude. Has knowledge of maintenance functions such as plumbing, HVAC, basic electric, general carpentry skills, painting, and snow removal (if applicable). Maintains grounds, pools/ hot tubs, common areas , and dog park amenities to keep clean, operational, and safe for our residents. On call scheduling may be required to respond to after hour emergencies. Reports any maintenance concerns on vacant units, models, and common areas , to the Maintenance Supervisor. Performs maintenance as scheduled by the Maintenance supervisor. Knowledgeable of state, local, and federal fair housing laws. Attends and participates in training programs as required by Cushman and Wakefield Performs all duties as assigned, in a timely manner . Delivers superior customer service and represents the company in a professional manner at all times . Dresses per Cushman and Wakefield uniform and professional appearance standards. Maintains all safety procedures and safeguards all company tools and equipment. Achieves high productivity through reliable and punctual on-site attendance, and timely reports any tardiness and/or attendance issues to immediate supervisor. Perform any other related duties as required or assigned. COMPETENCIES: Valid Driver's license, EPA 608 - Minimum Type II and CPO or local city required certificate Ability to read/ understand documents such as policy manuals, safety rules, operating and maintenance instructions Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs. Ability to deal with problems involving several known variables in situations of a routine nature. Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, decimals Ability to write routine reports and correspondence. Follow all safety procedures IMPORTANT EDUCATION High School Diploma, GED, Trade, Technical, or Vocational school IMPORTANT EXPERIENCE 1+ years of related experience WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee m ust be able to travel up to 10% of the time. Travel may vary in frequency and duration . The employee must d emonstrate the ability to exert up to 100 pounds occasionally, and/or up to 100 pounds frequently , and/or up to 100 pounds of force constantly to lift, carry, push, pull, or move objects. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Maintenance Technician, Multifamily (Floating)
Cushman & Wakefield, Raleigh
Job Title Maintenance Technician, Multifamily (Floating)The Timbers (https://www.thetimbersraleigh.com/) Job Description Summary The Maintenance Technician provides support and is accountable for delivering on our commitments to our residents. This includes quality move-ins, residential satisfaction, expedited service, and personal attention to the resident. The Maintenance Technician responds to our residents' service needs and is instrumental in helping deliver superior customer service to our residents. Job Description ESSENTIAL JOB DUTIES: Prepares make ready apartments, which may include painting, carpet repairs, cleaning, general repairs, housekeeping duties, and any necessary duties to provide our residents with that quality move in experience. Responds to resident requests in a timely manner and with a professional attitude. Has knowledge of maintenance functions such as plumbing, HVAC, basic electric, general carpentry skills, painting, and snow removal (if applicable). Maintains grounds, pools/ hot tubs, common areas , and dog park amenities to keep clean, operational, and safe for our residents. On call scheduling may be required to respond to after hour emergencies. Reports any maintenance concerns on vacant units, models, and common areas , to the Maintenance Supervisor. Performs maintenance as scheduled by the Maintenance supervisor. Knowledgeable of state, local, and federal fair housing laws. Attends and participates in training programs as required by Cushman and Wakefield Performs all duties as assigned, in a timely manner . Delivers superior customer service and represents the company in a professional manner at all times . Dresses per Cushman and Wakefield uniform and professional appearance standards. Maintains all safety procedures and safeguards all company tools and equipment. Achieves high productivity through reliable and punctual on-site attendance, and timely reports any tardiness and/or attendance issues to immediate supervisor. Perform any other related duties as required or assigned. COMPETENCIES: Valid Driver's license, EPA 608 - Minimum Type II and CPO or local city required certificate Ability to read/ understand documents such as policy manuals, safety rules, operating and maintenance instructions Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs. Ability to deal with problems involving several known variables in situations of a routine nature. Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, decimals Ability to write routine reports and correspondence. Follow all safety procedures IMPORTANT EDUCATION High School Diploma, GED, Trade, Technical, or Vocational school IMPORTANT EXPERIENCE 1+ years of related experience WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee m ust be able to travel up to 10% of the time. Travel may vary in frequency and duration . The employee must d emonstrate the ability to exert up to 100 pounds occasionally, and/or up to 100 pounds frequently , and/or up to 100 pounds of force constantly to lift, carry, push, pull, or move objects. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Service Operations Mgr-I (M)
Gregory Poole Equipment Company, Raleigh
Service Operations Mgr-I (M)701 Blue Ridge Rd, Raleigh, NC 27606, USA Req #1174Friday, April 5, 2024 PRIMARY FUNCTION: Responsible for the overall manpower growth, team development and customer experiences of the Compact Construction Shop, Hydraulic Cylinder Shop, Hydraulic Pump Shop and Hydraulic Product Support Sales Team. Serve as primary liaison between Raleigh Service Department, the customer, and other departments of the Company on matters pertaining to Construction Shop repairs. Oversee your Service Management Team to ensure maintenance of customer credit policies and timely resolution of customer complaints. Promote goodwill, good customer relations, safe work practices, efficient operation, and excellent workmanship. ESSENTIAL DUTIES: Control expenditures to budget, monitor financial reports and required profit for total service divisions for all branches. Resolve customer complaints by taking prompt and appropriate action to maintain excellent customer relations. Encourages associates to be fair, courteous, honest and appreciative for our customers' business. Controls Field Operations by daily monitoring and controlling labor and parts cost to meet required profit objectives. Develops and monitors Service Shop Operations in order to control labor and cost to meet required profit objectives. Ensures productive scheduling and dispatching of all service technicians to perform daily service/repairs. Monitors work order closings to ensure invoicing occurs within 7 days of last work activity on each job on all accounts checking for accuracy, completeness, and ensuring timely processing and closing. Monitors all warranty work orders for proper administration of claims to manufacture and works directly with the warranty analyst to ensure the highest level of warranty recovery possible. Ensures all warranty and policy decisions are mutually fair to the customer, the manufacturer and Gregory Poole. Adequately ensures offices, shops, yards, vehicles, tools and other company property are properly maintained in a professional and safe manner to promote excellent customer service. Assures compliance of corporate policies. Monitor all phases of the department's operations, performance and customer satisfaction. Performs employee evaluations and insures proper administration of wages and salaries. Assist in training and mentoring of other managers reporting to this position (i.e. Field Service Manager, Power Quality & Controls Manger, etc.). Schedules all needed training classes for technicians and other personnel under their direct reporting level. Prepares annual service department budget and objectives and capital expenditures requests. Provide technical assistance for service departments when needed. Maintains managerial contact and support for technicians, resolving various problems and promoting customer contacts and participates in meetings to promote all manufacturers that GPEC represent. Assists sales department with special projects and technical problems when needed. Work with various departments within the company, such as: Human Resources Department for personnel information and compliance with regulations; Credit Department for opening new accounts, collections, and problems; Rental and Used Department for pricing and repairs; and Accounts Payable Department for financial statement accuracy. Assures intra-company relations to strengthen the Company. Ensures maintenance of company credit policies. Conducts informative department and branch meeting. Serve as prime liaison between parts, service, sales, and customers. Participates in development of divisional policy, goals and objectives. Direct backup for management decisions needed in the absence of the General Service Manager, as needed. MINIMUM REQUIREMENTS :Education :A four-year college graduate in business or related field with at least seven years of service industry experience and three years managerial experience or an associate's degree with nine years of service industry experience with three years of managerial experience. Or an equivalent combination of education and experience may be considered.Work Experience :Basic accounting knowledge needed in this position. Person needs to posses previous experience and knowledge of similar equipment design and repair. Experience in managing people is a must.Physical :Must be able to sit and use the telephone and P.C. for extended periods of time.Must be able to periodically travel, mainly day trips, to customers and for other business purposes; Some overnight stays could be needed for training or conferences out of town.Other :This position requires an aggressive, personable, service-oriented individual with a technical aptitude who is self motivated, well organized, mature and possesses sound business sense. Good customer relations is a must ;This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Other details Pay Type Salary Required Education High School Apply NowinitStaticMap(true); PRIMARY FUNCTION:\n \nResponsible for the overall manpower growth, team development and customer experiences of the Compact Construction Shop, Hydraulic Cylinder Shop, Hydraulic Pump Shop and Hydraulic Product Support Sales Team. Serve as primary liaison between Raleigh Service Department, the customer, and other departments of the Company on matters pertaining to Construction Shop repairs. Oversee your Service Management Team to ensure maintenance of customer credit policies and timely resolution of customer complaints. Promote goodwill, good customer relations, safe work practices, efficient operation, and excellent workmanship.\n \nESSENTIAL DUTIES:\n \n\nControl expenditures to budget, monitor financial reports and required profit for total service divisions for all branches.\nResolve customer complaints by taking prompt and appropriate action to maintain excellent customer relations. Encourages associates to be fair, courteous, honest and appreciative for our customers' business.\nControls Field Operations by daily monitoring and controlling labor and parts cost to meet required profit objectives.\nDevelops and monitors Service Shop Operations in order to control labor and cost to meet required profit objectives.\nEnsures productive scheduling and dispatching of all service technicians to perform daily service/repairs.\n Monitors work order closings to ensure invoicing occurs within 7 days of last work activity on each job on all accounts checking for accuracy, completeness, and ensuring timely processing and closing.\n Monitors all warranty work orders for proper administration of claims to manufacture and works directly with the warranty analyst to ensure the highest level of warranty recovery possible.\nEnsures all warranty and policy decisions are mutually fair to the customer, the manufacturer and Gregory Poole.\nAdequately ensures offices, shops, yards, vehicles, tools and other company property are properly maintained in a professional and safe manner to promote excellent customer service.\nAssures compliance of corporate policies. Monitor all phases of the department's operations, performance and customer satisfaction.\nPerforms employee evaluations and insures proper administration of wages and salaries.\nAssist in training and mentoring of other managers reporting to this position (i.e. Field Service Manager, Power Quality & Controls Manger, etc.).\nSchedules all needed training classes for technicians and other personnel under their direct reporting level. \nPrepares annual service department budget and objectives and capital expenditures requests.\nProvide technical assistance for service departments when needed.\nMaintains managerial contact and support for technicians, resolving various problems and promoting customer contacts and participates in meetings to promote all manufacturers that GPEC represent.\nAssists sales department with special projects and technical problems when needed.\nWork with various departments within the company, such as: Human Resources Department for personnel information and compliance with regulations; Credit Department for opening new accounts, collections, and problems; Rental and Used Department for pricing and repairs; and Accounts Payable Department for financial statement accuracy. Assures intra-company relations to strengthen the Company. \nEnsures maintenance of company credit policies.\nConducts informative department and branch meeting.\nServe as prime liaison between parts, service, sales, and customers.\nParticipates in development of divisional policy, goals and objectives.\nDirect backup for management decisions needed in the absence of the General Service Manager, as needed.\n\n \n \nMINIMUM REQUIREMENTS:\n \nEducation:\nA four-year college graduate in business or related field with at least seven years of service industry experience and three years managerial experience or an associate's degree with nine years of service industry experience with three years of managerial experience. Or an equivalent combination of education and experience may be considered.\n \nWork Experience:\nBasic accounting knowledge needed in this position. Person needs to posses previous experience and knowledge of similar equipment design and repair. Experience in managing people is a must.\n \nPhysical:\nMust be able to sit and use the telephone and P.C. for extended periods of time.\nMust be able to periodically travel, mainly day trips, to customers and for other business purposes; Some overnight stays could be needed for training or conferences out of town.\n \nOther:\nThis position requires an aggressive, personable, service-oriented individual with a technical aptitude who is self motivated, well organized, mature and possesses sound business sense. Good customer relations is a must;\n \nThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval. \n
Service Desk Technician (TIER 1)
Logicalis, Raleigh
Job Description Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and ResponsibilitiesProvides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Handles 50-60 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory database to reset network passwords. Assists users in adding and changing network printers. Provides technical support for VPN connectivity issues. Controls user's computers utilizing remote access tools. Troubleshoots remote access connectivity problems. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations.Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. EducationTrade School Certificate or Associate Degree in related field.Experience / Technical Requirements:1 year experience in call center or service desk environment. Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10- Office 365 Support - User creations/terminations (tasks/requests)- End-user self-service tools- Cloud support - multiple device data syncing- ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support.Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications.CertificationsNoneOther Skills and Abilities Strong technical and client interaction skills. Self-starter with excellent organizational, administrative and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment.Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Hourly Compensation Range: $16/hr to $18/hr
HVAC Refrigeration Service Technician
Nextech, Raleigh
Overview Overview: We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners. As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!Role: Our HVAC/R Technicians continue to drive our profession, image, and reputation. We are dedicated to providing the highest level of value-added customer service. Our HVAC/R Technicians are committed to performing service repairs, equipment maintenance, and replacements for our customers as needed, 24/7. Hardworking and integrity driven, our technicians make quality repairs in a timely manner, maintain their equipment to the highest standards, and build trusting relationships with our clients.Benefits: Company Vehicle Dispatched from home daily Paid Port to Port Tool Allowance Paid Training Paid Ongoing Training Excellent Health Insurance options including a FREE employee only option Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options FREE life insurance equal to your annualized pay rate 401k with a 50% match up to the first 6% of your contributions 7 paid Holidays 2 paid Personal days 10 paid Vacation days Responsibilities Provide the highest level of technical ability, quality, value, and integrity to our customers Install, maintain, and repair heating, ventilation, cooling, and refrigeration units for commercial customers. Diagnose and repair electronic, mechanical, and electrical components of these systems Travel to job sites in service area and work with dispatcher to ensure schedule is maintained and delays are properly communicated to customer Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers Maintain good working order of company vehicle, equipment, and electronics Maintain stock, parts, tools, and safety equipment in the vehicle Document details of services and parts provided to customers electronically through iPad applications Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer's recommendations, and be able to explain need for and value of recommended solutions Participate in company-provided training opportunities Identify and report potential opportunities for additional business (new unit/ system, PM contracts, and additional services) Qualifications High school diploma, GED or suitable equivalent 2+ years of recent HVAC/R Technician field experience Must live within 30 miles of location of position listed Valid driver's license EPA Certificate Proficient in reading schematics and work plans Knowledge with advance principles of air conditioning, refrigeration, and heating Excellent written, verbal, and interpersonal skills Basic computer skills for iPad and cell phone communication and documentation Ability to work overtime, weekends, or holidays - if needed
Service Desk Technician - Bilingual Portuguese/English
Logicalis, Raleigh
Job Description *THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & PORTUGUESE* Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and ResponsibilitiesProvides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Handles 50-60 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory database to reset network passwords. Assists users in adding and changing network printers. Provides technical support for VPN connectivity issues. Controls user's computers utilizing remote access tools. Troubleshoots remote access connectivity problems. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.Supports and conducts self in a manner consistent with client service expectations.Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. EducationTrade School Certificate or Associate Degree in related field.Experience / Technical Requirements:1 year experience in call center or service desk environment. Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10- Office 365 Support - User creations/terminations (tasks/requests)- End-user self-service tools- Cloud support - multiple device data syncing- ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support.Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications.CertificationsNoneOther Skills and Abilities Strong technical and client interaction skills. Self-starter with excellent organizational, administrative and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment.Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.Hourly Compensation Range: $16/hr to $18/hr
Assembly Laboratory Technician
Merz North America Inc, Raleigh
This position primary responsibility is to assemble and test prototypes products of Ulthera’s ultrasonic products that are in R&D development.  Assembly Laboratory Technician will provide and establish themselves as a subject matter expert to R&D engineers regarding the manufacturing process’.  This position requires mechanical aptitude, visual inspection, use of microscopes, documentation and recording of data as well as some quality assurance sampling, testing, and measuring skills using various precise measuring equipment. Responsibilities  Prototype manufacturing: Work with R&D engineers to assemble and test prototype products with little to no defined instruction. Assist in development of manufacturing process’ working closely with Lab Manager and R&D engineers, including creating work instructions, travelers (e.g., documentation associated to builds) as well as root cause analysis of failed units. Product development: Work with engineering design partners to teach, learn and assist in the development of new process’ and equipment, including readiness for production or training associated with product manufacturing processes. This position will work with the New Production Introduction (NPI) team to trouble-shoot production issues and assist in continuous improvement of assembly and test procedures and equipment. Clinical manufacturing: Oversee the assembly, testing, and documentation needs of manufactured prototypes intended for clinical use. Lab supervision: Manage and mentor others as instructed by Lab Manager. Maintain laboratory supplies and assist Lab Manager as instructed, including lab cleanliness and organization. Documentation: Maintain accurate documentation per GDP and GMP.  This requires a detailed oriented individual with strong organizational and analytical skills, with forward planning abilities, as well as following/establishing/creating necessary documentation and computer skills. Quality related: Must be able to carry out sampling, testing, measuring, recording, and analyzing of test results as part of a scientific team. Support: Support sustaining and/or operations, which includes service and repair groups as instructed by Lab Manager. Other duties as assigned: Must be able to read, understand and execute written test procedures. Must be safety minded, prepared to read, understand, and follow safety requirements. Technical & Functional Skills: Ability to assemble small devices requiring fine motor skills under a microscope. Experience handling and assembling ferroelectric, piezoelectric or magneto strictive devices. Capable of attention to detail, in assembly work, testing and documentation. Experience establishing/creating documentation e.g., work instructions, product travelers, etc. Capable of using computer skills to create and complete documentation in excel, word etc. for use in work instructions, creating forms to record test results, etc.  Fine Soldering skills are required for the removal and replacement of electrical components. Excellent troubleshooting skills for digital and analog based electronic circuits. Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP). Effective interpersonal skills enabling constant constructive communication with engineers, and having the ability to communicate status, technical issues, and general information by various means at all levels in a team-oriented environment. Minimum Qualifications: 5+ years working as a technician: testing and/or assembly prototype product within a medical device / equipment environment. Experience with prototype assembly and analysis within product development environment. Preferred Qualifications: Associates degree Experience assembling and testing electronic or ultrasonic devices. Experience with prototype machine shop, medical device and/or electronics industry Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Research and Development