Tailor Salary in Ontario, CA

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction. Essential functionsManage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each clientNegotiate and enter into agreements with clients for additional services - determine pricing, staffing and logisticsManage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessaryEnsure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctlyEnsure adequate (internal and external) staffing needs to service clientsPromote the sale of, procure and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that ariseUse City Wide's CRM to perform client inspections, adding extra charges, NM routing, etcSchedule each non-routine activity in client facilities using OutlookUpdate and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeledNotify Sales Executives of potential accounts in your territory, especially new constructionDiscuss quality control surveys with your clients and encourage them to take the time to respond when they are received. Communicate client survey responses to the Director of Operations, Night Managers and ContractorsDevelop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor complianceApprove Night Managers and/or Service Representatives pay sheets; ensure accuracyAssist Accounting in collecting clients' past due invoices and payment invoices for ContractorsMaintain updated route sheets, key/alarm sheets, and monthly planner for each client. Participate and be present in monthly IC paydaysCompensation is based on salary and commissions.Requirements3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experienceHigh School diploma required, bachelor's degree highly desirableHighly detail oriented and excellent follow-through on commitmentsPositive and out-going personality; great at building relationshipsExcellent verbal and strong written communication skillsProficient in Microsoft Office and knowledge of CRM databaseMust have reliable transportationMust speak Spanish.BenefitsAuto Allowance IT reimbursementAfter 90 days:$275.00 towards medical plan 401K with matching percentage on company performance Vacation accrued per pay period Sick-time accrued per pay period

Company DescriptionCM Corp Facilities Service is a comprehensive service provider based in Ontario, CA. We offer facility services, construction services, repair, maintenance, restoration, and special projects in every industry. Our specialty is providing a blend of skilled in-house tradesmen along with a strong network of vendors to provide timely and high quality services to our clients. We provide tailored solutions to meet our customers' budget and timeline.Role DescriptionThis is a full-time role as a Construction Services Manager at CM Corp Facilities Service. As a Construction Services Manager, you will be responsible for managing and developing multiple accounts and have full responsibility for managing budgets, schedules and quality of service. This is a hybrid role, with the ability to work remotely as needed alongside the majority of work being located in Southern California. Travel is required as needed for meetings and projects throughout the California.QualificationsSupervisory Skills and Project Management experienceOutside sales and strong customer service skillsExperience managing self-performing in house techs or tradesmenBudgeting and Construction knowledgeInspection skills and attention to detailExcellent communication and leadership abilitiesAbility to work independently and remotelyStrong problem-solving and decision-making skillsExperience in the facilities management or construction industry is a plusBachelor's degree in Construction Management or related field experience.Pay and CompensationCompetitive base salary401k, health, dental, vision, insurancefavorable holiday and vacation packagebonuses and performance based incentives