Customer Care Agent Salary in State of New York, USA

Benefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development Are you looking for an opportunity of a lifetime? Do you want to learn invaluable skills, while joining the best team in the nation- offering a great service to your local community? We are the 2014 Franchise of the Year, and we are looking to do it again in 2023.24- but we need great people like you to accomplish that.If you think 'tax people' are well... boring people, then you haven't met us! We are here to have fun, and take care of our community one VIP at a time. Are you a bit scared to learn something new- don't worry, we will teach you everything you need to know and show you taxes are not scary, and it will also allow you to look back after your first season with a real sense of accomplishment and pride.****WE ARE HIRING IMMEDIATELY- WE WILL TRAIN YOU- and you will learn skills you can have for a lifetime! IF YOU WANT TO WORK, and can START RIGHT AWAY, PLEASE APPLY TODAY!**** Your Purpose: At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.Currently Hiring for the following areas: Salina Great Bend Hays Dodge City Garden City Flexible Schedules Available:Day shift Night shift Weekends Weekdays Full-time or Part-time Are you:Looking to learn a new career and break into the tax industry? Someone who has gaps in their work history or is looking to boost their skills and resume? Someone who has been out of the workforce over the last year while at home with family? New to the workforce or with limited experience/education, but a willingness to learn? Retired and want to continue to make an impact? Someone without a college diploma? No problem! A Veteran or military personnel transitioning from the service? Part of a military family that moves often with deployments? A recent college graduate or current college student? A stay-at-home parent who needs a flexible work schedule? A gig worker or looking to add a second income? Bilingual? Bilingual candidates are highly encouraged to apply! What you'll do here:As a Seasonal Entry Level Tax Preparer, you will be responsible for providing guidance, explaining, preparing, and completing accurate tax-related forms for clients, including multiyear, multistate, year-end tax forms and providing clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, signing and e-file these forms to IRS and state agencies.Conduct face-to-face tax interviews with clients. Prepare complete and accurate tax returns. Generate business growth, increase client retention, and offer additional products and services. Provide clients with IRS audit support. Complete all related tax forms in accordance with policies, and in compliance with legislation and regulations. Collection and processing of clients' payments while ensuring timely deposits. Marketing and business generation efforts. Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion. Answer client calls via our national call center routing system. Answer questions and provide future tax planning to clients. Resolve client complaints or refer situations to the supervisor (as appropriate) for resolution. Support office priorities through teamwork and collaboration. Skills you'll bring for success:Passion for providing extraordinary customer service. Excellent communication and interpersonal skills. Experience working in a fast-paced environment. Basic knowledge of computer functions and math. Sales and/or marketing experience nice to have, but not required. Experience in accounting, finance, retail, bookkeeping, or tax nice to have, but not required. PTIN Certification: Yes (we reimburse for the full amount of this at the completion of the tax season) Our compensation program leaves you in the driver's seat, allowing you to write your paycheck! You will receive a base pay plus season bonus directly connected to your efforts.Have you read all of this- and you are still interested? Please apply today and we will be in touch as quickly as possible. We look forward to meeting you!PTIN Certification: YesBy submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Job no: 522635Work type: Staff Full TimeLocation: UMass AmherstDepartment: Environmental Health & SafetyUnion: PSUCategories: Laboratory & Research, PSU AAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job SummaryThe Biological Safety Services Manager is responsible for managing all aspects of a comprehensive biological safety program and provides educational and operational services related to the implementation of a comprehensive biological safely program including the communication and coordination of related laboratory safety support services. Essential FunctionsManages all aspects of the Biosafety program, including interfacing with the Institutional Animal Care and Use Committee and the Institutional Review Board; participates as a member of the Institutional Biosafety Committee; reviews recombinant DNA and synthetic nucleic acid molecules registrations, Risk Group 2 biological research registrations and grant applications; Biosafety, Biosecurity, BSL-3 and select agents training; and supports animal facilities.Manages the BSL-3 containment laboratories and the Select Agent Program when such agents are in use; acts as Alternate Responsible Official having the authority to speak on behalf of the University in the absence of the responsible official; ensures compliance with Select agent regulations including annual review of the program; performs annual training of select agent personnel, liaises with Centers for Disease Control and Prevention (CDC); maintains all records; assists with commissioning and annual verification of the BSL-3 containment laboratories and annual equipment certifications; develops risk assessments; develops written security, incident response and biosafety plans; conducts periodic inspections to ensure that laboratory standards are rigorously followed; manages annual agent specific training, secured access and occupational health documentation; responds to emergency alarms generated by specialized facilities.Serves on the Institutional Biosafety Committee as a voting member; advises the Institutional Biosafety Committee regarding problems of a biologically hazardous nature and recommends actions that may include: denial of proposed activities such as inadequate facilities; imposes sanctions against individuals who are non-cooperative in biosafety matters; suspends activities if any biohazardous activity is judged to pose a significant risk to health or safety due to non-compliance of state or federal guidelines.Creates and implements emergency plans covering spills and possible contamination resulting from rDNA and synthetic nucleic acid molecule research, as well as research using biological materials.Manages containment levels in accordance with the National Institute of Health Guidelines and the Centers for Disease Control and Prevention, reports violations of the NIH Guidelines to the University's Responsible Official and the Institutional Biosafety Committee.Conducts on-site Biosafety Specific Assessments. Evaluates procedures and laboratory sites for biosafety compliance issues; recommends actions for improvement and monitors work areas as necessary; reviews project-specific procedures with laboratory personnel and/or Principal Investigator, including rDNA or infectious agents; provides on-site assistance for laboratory areas including the evaluation of equipment and techniques utilized in handling infectious agents, laboratory animals, etc. and makes recommendations for the safety and protection of personnel.Assists in the assessment of research project activities and makes recommends specific to retraining needs, safety requirements, and documentation; identifies and addresses research protocol safety deficiencies, as defined by federal regulations; creates and continually updates training programs for persons working with biological agents and other related materials; manages implementations of biosafety recommendations of research projects; assists PI and researchers as needed in implementation of biological safety protocols and performs site visits when needed to monitor progress and adherence to appropriate protocols and procedures.Manages the handling and disposal of biological waste on campus. Other FunctionsPerforms other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Bachelor's degree3 to 5 years' experience practicing biosafety or working in a related field.Proponent of a respectful, inclusive environment that is supportive of diversity and an advocate of a positive and respectful workplace and committed to personal and professional competence, integrity, and collaboration.Strong organizational skills and attention to detail with the ability to complete assignments quickly while balancing the demands of concurrent and potentially competing projects.Participates in sensitive and/or not yet public university-related information discussions used only in fulfilling the responsibilities of the position and that every effort must be made to prevent unnecessary disclosure of information to others.Ability to pass a security check associated with the Select Agents Regulations.Valid driver's license.Comprehensive knowledge of local codes, Massachusetts, and federal laws. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)Master's degreeSupervisory experience.Experience working in a unionized environment.Experience working in higher education. Work ScheduleMonday-Friday 8:30 AM - 5:00 PMRequired to work occasional nights and weekends. Salary InformationLevel 29PSU Hiring Ranges Special Instructions to ApplicantsAlong with the application, please submit a resume (and cover letter / optional). References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.Advertised: Mar 25 2024 Eastern Daylight TimeApplications close: Jun 28 2024 Eastern Daylight Time

Please let me know if you are interested to consider position and send resume to Job Title: Ultrasound Technologist (Evening Shift)Domain: Healthcare- Hospital AdministrationDuration: Full TimeLocation: USA - White Plains, NYCompensation Details: Sign On Bonus: $15,000Join our dynamic team at MAGNET Community Hospital as an Ultrasound Technologist! In this role, you will play a crucial part in our Radiology Ultrasound department, conducting routine and specialized imaging procedures, diagnostic examinations, and medical sonograms. Your responsibilities will include preparing patients for procedures, assisting Radiologists as needed, and ensuring the proper operation and care of equipment. With a focus on maintaining high standards of care, you will also contribute to our commitment to exceptional customer service. As a valued member of our team, you will have the opportunity to earn a $15,000 Sign On Bonus and be part of a supportive and engaging work environment.Essential Functions and Responsibilities Include the Following:Understand and adhere to MAGNET Community Hospital's Performance Standards, Policies, and Behaviors.Prepare and position patients accurately for specific examinations, following protocols and documenting images appropriately.Assume responsibility for designated areas and procedures, producing high-quality technical images.Assist physicians during procedures as necessary.Perform equipment quality assurance and calibrations, and ensure the availability of necessary supplies.Be available for emergency procedures, on-call duty, holidays, and flexible shift coverage to maintain adequate and safe departmental coverage.Maintain cleanliness in work areas, equipment, and accessories, promptly reporting any malfunctioning equipment to Bio Med and/or supervisor.Process films and print pictures as needed.Perform routine office duties, including answering phones and documenting information in the hospital's systems.Notify transport when patients are ready for pickup or return to floors.Show radiologists all films, communicate reports to attending physicians, and document communication as necessary.May be assigned as an instructor or preceptor.Treat all individuals/staff professionally and courteously, upholding the hospital's behavioral standards.Introduce and educate patients and/or family members regarding the ordered examination.Demonstrate knowledge and skill in providing care based on the age, physical, and psychosocial characteristics of patient populations, including neonates/newborns, pediatric/adolescent, adults, and geriatric groups.Education & Experience Requirements:High school diploma/GED required.Satisfactory completion of a certified ultrasound program or Limited Permit/certificate. (ARDMS eligibility after 1 year from graduation and 1000 clinical hours).Experience preferred. Must meet continuing education requirements to maintain certification.ARDMS required for ACR accreditation compliance after January 1, 2019.BCLS (CPR) certification is required.

At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.Job Description:Embark on a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Customer Care Senior Associate. As an integral part of our team, you will hold a pivotal role connecting our clients and their esteemed customers. Your dedication to service excellence will be unwavering, and you'll find fulfillment in embracing challenges that allow your exceptional attention to detail and critical thinking skills to shine. As the face of our company, you will exude professionalism in every customer interaction, prioritizing satisfaction above all else. You have an innate ability to effectively address concerns, craft effective solutions, and proactively anticipate further inquiries. Your primary responsibilities will include effectively using multiple communication vehicles to connect with customers, which may include telephones, email, and chat. You can handle challenging customers effectively, with confidence, and exhibit less reliance on additional support. To excel in this role, showcasing an unwavering positive attitude and communicating with clarity and ease in every interaction will be essential to your success. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential.JOB DUTIESManages inbound inquiries on behalf of client, acting as an extension of our clientActs confidently in their role with little reliance on additional supportActs in a professional and appropriate manner while assisting with a resolution/answer to the issueActively and accurately participates in new hire training support (i.e. chat, side by sides, etc.)Builds product and process knowledge to effectively interact with customers, within business guidelinesIdentify customers' needs, research client systems, utilize tools to interpret and analyze dataComplex use of multiple systems in order to service customer inquiries (can be up to 10 systems)Ability to handle challenging customers effectivelyProvides accurate solutions and guidance, and uses the opportunity to educate customers where appropriateBuilds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriateActively and accurately document discussions of inquiries and leverage internal tools for next-level resolution needs.Consistently meets or exceeds inquiry response times, some may be required by client contractual service levelsMay assist with escalated issues per business guidelinesMeet personal/team production metrics and quality targetsMust adhere to strict schedule and meet attendance guidelinesJob Qualifications:JOB QUALIFICATIONSHigh school diploma, GED or equivalent is required; bachelor's degree preferred3+ years previous experience in a customer support role requiredTax/banking/mortgage/real estate Industry experience requiredPassion for service excellenceStrong written and verbal communication skills along with excellent customer service and active listening skillsStrong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to changeStrong computer skills to retrieve, query, update systems using multiple screens simultaneouslyOrganization and time management skills to operate effectively in a fast paced, high-volume environment.Typing ability of 35wpm+Demonstrated knowledge of and experience with MicrosoftAbility to work in a structured, high volume, fast-paced environment while maintaining attention to detailAbility to identify customer issues and identify appropriate tasksMust successfully adhere to schedule, attendance and required deliverables/deadlines.Demonstrates patience and empathy and have the ability to work collaboratively with othersAnnual Pay Range:37,700 - 41,600 USDCoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.CoreLogic's Diversity Commitment:CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences. EOE AA M/F/Veteran/Disability:CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.Please apply on our website for consideration.Privacy Policy - http://www.corelogic.com/privacy.aspxBy providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Russell Tobin is looking to hire a Call Center Manager for a luxury makeup and skincare company in New York, NY for an approximate 6-month contract for maternity leave coverage. This is a key role within the Customer Care team supporting the Acting Head of Customer Care Operations with the management of all North American customer contacts and the performance of 6+ advisors. This person will oversee the customer service workload, be the line manager for the Customer Care Advisors and Senior Advisors, own the supply chain impact on the customer experience, and lead by example by demonstrating Charlotte Tilbury values.JOB RESPONSIBILITIES:Supports the Senior Customer Care Advisors with the organization of the team's daily workload and re-allocating workload based on business needs and Service Level AgreementsSet daily and monthly goals and motivate the team to achieve these goals. Re-aligns goals to track advisor performanceActs as the line manager for the US Customer Care team by delivering updates on individual team performance by leading biweekly check-in meetings and ensuring Senior Advisors are sharing performance statistics on a daily and weekly basisResponsible for employee schedule and ensuring there is enough coverage to provide support to our customers each dayEnsures all operational activities such as order processing, customer returns, and backorders are managed and completed daily by the teamFoster a result driven environment leveraging agent strengths & using gamification techniques, to meet & exceed department targetsDrives retention and succession of Advisors and Senior Advisors by developing them into subject matter experts through coaching and supportConfidently addresses staff issues by recapping the behavior and its impact and expressing the ideal outcomeSupports Senior Advisors with the Quality Assurance program to ensure Customer Care Advisors are performing to the standards set by the departmentDisplays a customer-centric approach at all times whether interacting with the customer directly or assisting the team with customer inquiriesActs as a confident first point of escalation for customer complaintsPartners with Senior Advisors to ensure the North America Help Center content is up to date allowing customers to self-serve when necessaryLeads by example in all areas including customer contacts, product knowledge, and workloadFlags any unusual incident or recurrent issue that would have a negative impact to the customer experience to internal departments such as supply chain, trade, loyalty, organic social, etc. or external business partners such as the distribution centers and payment providers. Follows up on existing issues consistently until resolution is reachedChallenge ways of working to improve overall CSAT scores/Trust Pilot scores, one-touch responses and reduce response times, queue times, and resolution times across all channelsOwns the relationship between Customer Care, Supply Chain, and our 3 North American warehouses to ensure lines of communication are always open to decrease negative knock-on effects on the customer experienceParticipates in meetings and training with the Global Management teamJOB QUALIFICATIONS:Minimum 4 years' experience in a call center environmentMinimum 2 years' experience managing a teamSincere, patient, resilient, adaptable, and extremely positive attitudeA data-driven, problem solver who is obsessed with the little detailsMust have strong computer literacy and be passionate about systemsExcellent people skills backed up with excellent verbal and written skillsMust have experience giving developmental feedback and is comfortable with 1 on 1 coachingPassionate about service, acts as customer advocate, and makes decisions based on the customer experienceExperience working with multiple contact channels: email, voice, chat, and social. Experience with Zendesk preferredPrevious experience with an e-commerce brand is required and beauty industry experience is strongly preferredCapable of building relationships with peers and key stakeholders across different time zonesABOUT US:Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.BENEFITS DISCLOSUREPride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.EEO STATEMENT:As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Description SCA Customer Care Rep I Location(s): This is a virtual role, the ideal candidate will be located within 50 miles of one of the following NGS Elevance Health office locations; Indianapolis, IN, Denison, TX, Harrisburg, PA, Hingham, MA, Syracuse, NY and Manchester, NH. Pay: the pay for this position varies by location, is set by the government, and is non-negotiable . The pay is as follows: Indianapolis, IN-$17.20 Denison, TX-$17.20 Harrisburg, PA-$17.20 Hingham, MA-$17.20 Syracuse, NY- $17.20 Manchester, NH- $17.20 National Government Services is a proud member of Elevance Health's family of brands. We administer government contracts for Medicare and partner with the Centers for Medicare and Medicaid Services to transform federal health programs. The SCA Customer Care Rep I is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery. How you will make an impact: Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Minimum Requirements: Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. This position is part of our NGS (National Government Services) division which, per CMS TDL 190275, requires foreign national applicants meet the residency requirement of living in the United States at least three of the past five years. Preferred Skills, Capabilities, and Experiences: For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Medicare/Healthcare knowledge is preferred but not required. Call center experience is strongly preferred. For candidates working in person or remotely in the below locations, the salary* range for this specific position is $17.20 Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.

About the TeamCollege Board's Operations division (100+ ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading the College Board's exciting transformation to support delivery of digital assessments.The Customer Engagement department is a combination of teams that support our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year.This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.About the OpportunityAs the Director of Customer Engagement Strategy and Solutions you will be a pivotal partner to organization leaders. You will gather input, gain buy-in, and foster alignment on strategic initiatives with program stakeholders (e.g., partners on our College Readiness Assessments, Advanced Placement and BigFuture teams) and the Customer Engagement team. Strong business orientation and analytical skills are critical to success in this role. In this position, you will drive execution of support solutions focused on improving the customer experience for students and educators while implementing continuous improvement initiatives. You will build a deep understanding of Program products and services and all roadmaps to translate business needs into support requirements, inform training processes and materials and help design support solutions. You will be accountable for managing to and reporting against budgets, analyzing vendor reports and translating feedback to inform program policies and content.In this role, you will:Strategy and Execution (40%)Design and develop processes and solutions, collaborating across Customer Engagement teams, to drive operational efficiencies and provide an outstanding customer experience that aligns to Program priorities and organizational goals.Work across Customer Engagement leads and with colleagues across Operations to build a continuous improvement environment to support ongoing change and assist in implementing strategies to support customers, especially during peak testing windows.Translate strategic business plans into critical support solutions including agent readiness, policies and procedures, training resources and needs, escalation management, etc.Manage simultaneous projects in collaboration with the Senior Director of Customer Engagement Initiatives. Prioritize daily, weekly and longer-term work ensuring the business impact, risks and project objectives/dependencies are identified, reported on, and managed.Develop a roadmap and manage a backlog of solutions that will drive innovation and deliver measurable and incremental value to the Programs and the customer experience.Critical Thinking and Analysis (40%)Collaborate with Operations and Customer Engagement leadership teams to identify measurements of success and key metrics that illustrate performance and progress towards critical program goals.Understand the end-to-end customer experience and analyze customer data and feedback to identify trends and insights that can be used to improve products, services, or processes.Utilize data to drive interventions, analyzing customer support data/metrics, identifying trends, developing action plans and solutions to improve the customer experience and drive continuous improvement.Investigate issues, conduct root cause analyses, identify opportunities for improvement, and address customer impacting concerns.Understand program reporting needs and develop and deliver critical and timely reporting, sharing critical customer experience data, metrics and voice of the customer feedback (e.g., qualitative and quantitative) on a regular basis.Stakeholder & Relationship Management (20%) Build strong relationships with the internal Program stakeholders; be a trusted advisor and the primary point of contact for Customer Engagement, including customer support, tech support and vendor management, to address new initiatives, questions, requests, and concerns through regular cadence touch points.Serve as the primary liaison between Program and Customer Engagement to coordinate and facilitate issue management during critical test administration windows.Drive organizational understanding of customer needs and pain points, support implementing brand-consistent solutions.Effectively solve ad-hoc customer issues as needed, interacting with Program, Customer Support, and other stakeholders, escalating customer issues as needed and identifying solutions/resources.About YouYou have:5+ years of experience in a client-facing, customer liaison, or account management role.A customer Experience and Call Center background (a plus)Demonstrated experience as an influential leader with a track record of managing relationships to drive business outcomes.Experience using innovative thinking and data to inform decisions and actions while adapting to changing conditions.Experience working well at all levels of the organization and adapts working styles to meet audience needs.A strong desire to learn & improve and experience leveraging feedback and performance levels to course correct.Comfort working in undefined situations and evidence of creating clarity and path forward.The ability to travel 4-6 times a year to College Board offices and/or vendors.Willingness to work non-standard hours, as needed, to support critical test delivery windows.About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000 to $125,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.#LI-DC1#LI-REMOTE

Job DescriptionThe Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.??As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our Lighthouse team as a Lighthouse Case Coordinator. Lighthouse is a fully functional 3D Print digital prosthetic lab supporting Aspen Dental Branded practices for removable prosthetics inclusive of surgical guides, night guards, and digital dentures.Responsibilities:Maintain Lighthouse Queue and the Lighthouse Tracker spreadsheet- Research cases in Lighthouse Print queue that are missing CAM files, 3ShapeCommunicate and or LabRx supporting data.Prepare LabRx scripts for cases in Lighthouse Queue to be printed at Lighthouse Print.- Print LabRx scripts and sort based on print material batching.Maintain the Lighthouse Billing Tracker.Enter all cases from Lighthouse Portal into Lighthouse Case Tracker spread sheet which includes:- Ensuring design files are current and adequately stored for printing.- Suppling an all-encompassing reference list.- Ensuring accuracy for Finance to use for monthly billingMaintain Lighthouse queue support which includes:- Case tracking inquiries.- Responding to any office inquiries of case location, approximate delivery dates, and any additional questions- Contacting designer or Lighthouse team to determine delivery estimationManage Lighthouse Portal which includes:- Cross checking cases in the Lighthouse Portal (3Shape) for matching lab script in the to Designer Queue (LabRx).Manage To Designer Queue which includes:- Cross checking cases in the To Designer Queue for matching cases in the Lighthouse PortalInstruct office team members on 3Shape Communication and LabRx protocols as neededCustomer service support via phone, live chat agent, and ticketing systemRequirements:High School Diploma or equivalent requiredFlexibility around scheduling for weeknight evenings and Saturday morningsExperience working in a fast paced, customer driven environmentDesire to exceed customer service expectationsData entry experienceProficient with Microsoft ExcelOrganized and detail-orientedSalary $19-21/hr

Schedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Shifts start as early as 6amAge Requirement: Must be 18 years or olderLocation: Amherst, NYAddress: 675 Alberta DrivePay: $16 - $17 / hourJob Posting: 05/17/2024Job Posting End: 06/17/2024Job ID:R0210508we are a food market where you make the differenceAt Wegmans, we're on a mission to help people live healthier, better lives through exceptional food. So, when you bring your culinary talents and passion for food to Wegmans, you're joining a team of difference-makers. Our promise to our customers is simple: Every Day You Get Our Best. And because it all starts with you, we'll make sure you have the support you need to grow personally, express your individuality, and create change in your community.how you'll make the differenceOur customers choose Wegmans for the helpful people in our stores, help with delicious meals, and the freshest ingredients. As a member of our Restaurant Foods team, you are at the heart of helping people make great meals easy. In this role, you can work in a variety of departments including Pizza, Sub Shop, Sushi, Fresh Salads, Asian Foods, and more. You'll be part of a dynamic, fast-moving team and have the opportunity to make a difference in our customers' shopping experience every day. Through your enthusiasm and passion for food, you'll help create the warm, upbeat atmosphere our customers enjoy while helping serve the delicious food they love.what will you do?Build relationships with customers and provide incredible service by addressing their needs in a timely and effective mannerCut, prepare, and serve a variety of hot and cold foods to customersPrepare, package and assemble mealsHelp to maximize sales potential by using effective and proper procedures for food preparation, storing, rotating, stocking, and merchandising prepared itemsAt Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits*Paid time off (PTO) to help you balance your personal and work lifeHigher premium pay rates for working Sundays or on a recognized holidayHealth care benefits that provide a high level of coverage at a low cost to youRetirement plan with both a profit-sharing and 401(k) matchA generous scholarship program to help employees meet their educational goalsLiveWell Employee & Family program to support your emotional, work-life and financial wellnessExclusive discounts on electronics, entertainment, gym memberships, travel and more!And more!***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For®. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.

Schedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Shifts start as early as 6amAge Requirement: Must be 18 years or olderLocation: West Seneca, NYAddress: 370 Orchard Park RoadPay: $16 - $17 / hourJob Posting: 05/17/2024Job Posting End: 06/17/2024Job ID:R0210511we are a food market where you make the differenceAt Wegmans, we're on a mission to help people live healthier, better lives through exceptional food. So, when you bring your culinary talents and passion for food to Wegmans, you're joining a team of difference-makers. Our promise to our customers is simple: Every Day You Get Our Best. And because it all starts with you, we'll make sure you have the support you need to grow personally, express your individuality, and create change in your community.how you'll make the differenceOur customers choose Wegmans for the helpful people in our stores, help with delicious meals, and the freshest ingredients. As a member of our Restaurant Foods team, you are at the heart of helping people make great meals easy. In this role, you can work in a variety of departments including Pizza, Sub Shop, Sushi, Fresh Salads, Asian Foods, and more. You'll be part of a dynamic, fast-moving team and have the opportunity to make a difference in our customers' shopping experience every day. Through your enthusiasm and passion for food, you'll help create the warm, upbeat atmosphere our customers enjoy while helping serve the delicious food they love.what will you do?Build relationships with customers and provide incredible service by addressing their needs in a timely and effective mannerCut, prepare, and serve a variety of hot and cold foods to customersPrepare, package and assemble mealsHelp to maximize sales potential by using effective and proper procedures for food preparation, storing, rotating, stocking, and merchandising prepared itemsAt Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits*Paid time off (PTO) to help you balance your personal and work lifeHigher premium pay rates for working Sundays or on a recognized holidayHealth care benefits that provide a high level of coverage at a low cost to youRetirement plan with both a profit-sharing and 401(k) matchA generous scholarship program to help employees meet their educational goalsLiveWell Employee & Family program to support your emotional, work-life and financial wellnessExclusive discounts on electronics, entertainment, gym memberships, travel and more!And more!***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For®. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.