Customer Care Specialist Salary in State of New York, USA

About ConstellationConstellation is a global, NYC-based SaaS company that's seen exponential growth since its founding in 2016. Inventing the world's first and only creative marketing technology made for highly regulated industries, our end-to-end compliance solution features built-in verticalized engines designed to streamline the creative process for Fortune 500 companies in Auto, Pharma and Banking-with an automated solution that scales both creative and the regulatory approval process.Constellation was named the 65th Fastest-Growing Private Company in America, the 10th Fastest-Growing Women-Owned Private Company, and the 7th Fastest-Growing Marketing & Advertising Company by Inc 500. In 2022, our platform won the Digiday Technology Award for Best Marketing Automation Platform.About The RoleAs a Senior Customer Success Specialist, you will play a pivotal role in ensuring the timely and successful delivery of campaigns and client deliverables. A successful Senior Customer Success Specialist will be someone who can think "outside of the box" and work under pressure to exceed client expectations and develop client solutions.This role will require a qualified individual to work onsite three (3) days per week out of our New York City office.ResponsibilitiesMaintain and nurture a book of business, fostering strong relationships with both current and prospective clients Identify opportunities for upselling, cross-selling, and pitching new business ideasOversee projects & campaigns from start to finish, ensuring timely and efficient turnaround of deliverables Enhance the SaaS customer experience across onboarding, support and account management stagesSupport the Sales Team by contributing to proposals and new business initiatives Monitor and improve KPIs related to customer success, aiming for scalability of processes and frameworks Perform additional duties as assignedJob Requirements2+ years experience in a digital marketing, client-facing roleHigh School diploma required. Bachelor's degree (in Communications, Marketing or a related field preferred) Proficiency in Facebook Ads Manager, Search Engine Marketing and Social Recommendations/Optimizations and SaaS technologiesDemonstrate a strong understanding of digital campaign metrics and insights Ability to construct and execute client contracts and proposalsAbility to multitask and manage multiple projects and tasks effectively with flawless client-centric focusDemonstrated proactive problem-solving skills and emotional maturity. Exceptional attention to detail and effective time management abilities.Excellent organizational and interpersonal skills.Positive attitude and collaborative team mindset.Ability to travel for in-person meetings with clients as neededWillingness to thrive in a dynamic startup environmentOther Job InformationThis job description is not all inclusive. Constellation reserves the right to amend this job description at any time.Benefits At ConstellationComprehensive Healthcare, Dental, and Vision coverageFlexible PTOHybrid work environmentCasual in office dress code Competitive 401k plan with company match Commuter and Parking BenefitsPaid Family LeaveCatered lunches & free snacks and beveragesWellness programs and other employee perksDiversity & InclusionConstellation is an Equal Opportunity Employer, committed to providing a diverse and inclusive environment. Here at Constellation we don't discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law.If you need an accommodation during any part of the interview process, due to a disability, please let your dedicated Talent Partner know.Compensation PackageThe total compensation package is made up of base compensation, equity, and benefitsNew York Pay Range: $75,000 - 85,000 + bonus

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.PURPOSE STATEMENT The Lead Customer Success Specialist holds a critical role responsible for overseeing and optimizing customer segmentation policies and processes, managing customer/broker/distributor relationships, and driving supply chain efficiency through data analysis, strategy development, and collaboration with internal and external stakeholders.MAJOR RESPONSIBILITIES: Strategic Leadership (25%):* Lead and guide a team of customer success specialists, offering mentorship, direction, and support to achieve inventory optimization objectives.* Develop and implement strategies to enhance customer segmentation processes, driving efficiency and cost-effectiveness.Customer Collaboration and Management (20%):* Establish and nurture relationships with customer/broker/distributor partners, ensuring seamless collaboration for efficient inventory replenishment and process improvements.* Evaluate and negotiate agreements, monitor service level agreements (SLAs), and manage performance against established KPIs.* Manage and develop relationships with national accounts to drive revenue growth through OTD (order to Delivery) activities.Data Analysis (20%):* Analyzing customer order trends and promptly raising concerns if significant variations occur. * Ability to detect and analyze order trends and variations for proactive resolution.Systems Utilization/Technical Proficiency (15%):* Leveraging various systems and tools to support order management effectively.* Proficiency in order management systems (ERP) and other relevant software, as deemed appropriate. Process Enhancement and Continuous Improvement (10%):* Identify areas for process improvement within customer segmentation operations and implement changes to enhance efficiency and accuracy.* Stay abreast of industry best practices and emerging technologies in inventory management to drive continuous improvement.Reporting and Insights (10%):* Develop and maintain comprehensive reports and dashboards providing insights into inventory performance, cost reduction opportunities, and KPI achievement.* Analyze data to drive informed decision-making for inventory optimization and process refinement.KNOWLEDGE/SKILLS/EXPERIENCE * Bachelor's degree in business, Supply Chain Management, Business Analytics, or a related field (preferred).* Minimum of 5 years of progressive experience in-depth knowledge of the assigned customer segment with a proven track record of successful customer engagement and satisfaction.* Proven leadership experience, managing a team or leading projects in inventory optimization preferred.* Proficiency in data analysis tools and advanced knowledge of inventory management software.* Strong analytical, problem-solving, and decision-making skills.* Exceptional communication, negotiation, and stakeholder management abilities.* Detail-oriented with a focus on accuracy and process improvement.* In-depth knowledge of supply chain and logistics principles.* Travel up to 10%COMPENSATIONIn accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.Annual Range/Hourly Rate$65,365.00-$88,435.00Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at [email protected] if you need assistance completing this application or to otherwise participate in the application process. PDN-9bef87dc-432f-4959-b02b-4bcbb7851c09

We Need Your Next-Level Service Mindset at the Best in Pests.   As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.   Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.   You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.     With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.     Ready to start a career with staying power? Apply now!  https://www.youtube.com/watch?app=desktop&v=c8sA3tJt-MU&feature=youtu.be Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.   You will… Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer’s privacy and other proprietary information   What type of benefits will you receive? Pay of USD $18.00 to $22.00 hourly Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program   Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing – and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications What do you need to be successful? Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently What will my work environment be like?   Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.   Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.Job Description:Embark on a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Customer Care Senior Associate. As an integral part of our team, you will hold a pivotal role connecting our clients and their esteemed customers. Your dedication to service excellence will be unwavering, and you'll find fulfillment in embracing challenges that allow your exceptional attention to detail and critical thinking skills to shine. As the face of our company, you will exude professionalism in every customer interaction, prioritizing satisfaction above all else. You have an innate ability to effectively address concerns, craft effective solutions, and proactively anticipate further inquiries. Your primary responsibilities will include effectively using multiple communication vehicles to connect with customers, which may include telephones, email, and chat. You can handle challenging customers effectively, with confidence, and exhibit less reliance on additional support. To excel in this role, showcasing an unwavering positive attitude and communicating with clarity and ease in every interaction will be essential to your success. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential.JOB DUTIESManages inbound inquiries on behalf of client, acting as an extension of our clientActs confidently in their role with little reliance on additional supportActs in a professional and appropriate manner while assisting with a resolution/answer to the issueActively and accurately participates in new hire training support (i.e. chat, side by sides, etc.)Builds product and process knowledge to effectively interact with customers, within business guidelinesIdentify customers' needs, research client systems, utilize tools to interpret and analyze dataComplex use of multiple systems in order to service customer inquiries (can be up to 10 systems)Ability to handle challenging customers effectivelyProvides accurate solutions and guidance, and uses the opportunity to educate customers where appropriateBuilds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriateActively and accurately document discussions of inquiries and leverage internal tools for next-level resolution needs.Consistently meets or exceeds inquiry response times, some may be required by client contractual service levelsMay assist with escalated issues per business guidelinesMeet personal/team production metrics and quality targetsMust adhere to strict schedule and meet attendance guidelinesJob Qualifications:JOB QUALIFICATIONSHigh school diploma, GED or equivalent is required; bachelor's degree preferred3+ years previous experience in a customer support role requiredTax/banking/mortgage/real estate Industry experience requiredPassion for service excellenceStrong written and verbal communication skills along with excellent customer service and active listening skillsStrong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to changeStrong computer skills to retrieve, query, update systems using multiple screens simultaneouslyOrganization and time management skills to operate effectively in a fast paced, high-volume environment.Typing ability of 35wpm+Demonstrated knowledge of and experience with MicrosoftAbility to work in a structured, high volume, fast-paced environment while maintaining attention to detailAbility to identify customer issues and identify appropriate tasksMust successfully adhere to schedule, attendance and required deliverables/deadlines.Demonstrates patience and empathy and have the ability to work collaboratively with othersAnnual Pay Range:37,700 - 41,600 USDCoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.CoreLogic's Diversity Commitment:CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences. EOE AA M/F/Veteran/Disability:CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.Please apply on our website for consideration.Privacy Policy - http://www.corelogic.com/privacy.aspxBy providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Description SCA Customer Care Rep I Location(s): This is a virtual role, the ideal candidate will be located within 50 miles of one of the following NGS Elevance Health office locations; Indianapolis, IN, Denison, TX, Harrisburg, PA, Hingham, MA, Syracuse, NY and Manchester, NH. Pay: the pay for this position varies by location, is set by the government, and is non-negotiable . The pay is as follows: Indianapolis, IN-$17.20 Denison, TX-$17.20 Harrisburg, PA-$17.20 Hingham, MA-$17.20 Syracuse, NY- $17.20 Manchester, NH- $17.20 National Government Services is a proud member of Elevance Health's family of brands. We administer government contracts for Medicare and partner with the Centers for Medicare and Medicaid Services to transform federal health programs. The SCA Customer Care Rep I is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery. How you will make an impact: Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Minimum Requirements: Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. This position is part of our NGS (National Government Services) division which, per CMS TDL 190275, requires foreign national applicants meet the residency requirement of living in the United States at least three of the past five years. Preferred Skills, Capabilities, and Experiences: For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Medicare/Healthcare knowledge is preferred but not required. Call center experience is strongly preferred. For candidates working in person or remotely in the below locations, the salary* range for this specific position is $17.20 Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Point of Care Zone Head, Customer Experience Specialists to lead and manage the zone Customer Experience Specialist (CES) team, driving excellence in all aspects of customer interactions with Siemens Healthineers Point of Care (SHS POC). Your role: Utilize your strong clinical background to coordinate sales cycle activities with an emphasis on implementation and day-to-day customer support, putting the customer first Leading the team to execute both short- and longer-term customer support and loyalty strategies that result in financial goal attainment, strong customer partnership, as well as team growth and development Working with their partner Account Executive (AE) zone head to identify and synthesize customer and competitor insights, market trends and influences, together with industry challenges, and apply SHS POC product solutions to drive long-term sales success, while fostering enduring customer relationships Managing and leading change in a positive manner while developing a culture of accountability and customer excellence Champion new initiatives and identify opportunities to build a culture of collaboration within the zone, together with their partner AE team Drive processes and strategies that coordinate sales cycle activities, with an emphasis on excellence in implementation and day-to-day customer support. Ensuring that the customer is the priority and owning successful product / solutions implementations at account sites Collaborate with other internal teams to deliver the optimal customer experience throughout the sales and customer lifecycle. This includes but is not limited to Marketing, Sales Operations, Finance, Service, Business Excellence, PMO and Logistics Management of customer support activities, tracking of Key Performance Indicators (KPIs), and identification of areas for improvement within the customer journey Ensure that all detailed sales forecasting, training modules, and required reporting, including in all required internal quality and other tools and processes, are completed promptly and accurately by all team members Budget responsibility for travel and expenses for zone CES team including the responsibility to oversee and manage spending in line with the company's goals and expectations Your expertise: Bachelor's degree or equivalent in a biological science, nursing, or respiratory therapy Minimum of 8 years of increasing responsibility & experience as a medical technologist, point of care coordinator, respiratory therapist, or nurse. Point of care experience preferred - end user or oversight 3+ years of experience in medical device product areas or related disciplines Strong people management skills with previous team leadership experience and demonstrated success in that role Experience in lean six-sigma and/or complex project management within a hospital or laboratory setting Must possess outstanding oral, written and presentation communication skills that can be applied to customers, direct reports and SHS management Ability to demonstrate critical thinking and decision making Highly organized, able to manage multiple tasks and projects simultaneously Possesses strong MS Office (Excel, PowerPoint, and Word) skills Experience in the use of customer relationship management (CRM) platforms is required Established contacts at Hospital Systems and/or Integrated Delivery networks (IDNs) within assigned zone preferred Must reside and be able to travel within the assigned zone and other business locations in the USA as required To find out more about the specific business, have a look at : https://www.siemens-healthineers.com/en-us/point-of-care-testing Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site https://jobs.siemens-healthineers.com/careers The pay range for this position is $128,000-$168,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is $70,000. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html This information is provided per the required states Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. #LI-KL1 Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here .

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Point of Care Customer Experience Specialist, (CES) to p rovide support along every phase of the customer journey for all key accounts within their designated territory. Your role: Assist in the assessment of new opportunities and crafting key account plans alongside your partner Account Executive (AE) Deliver reagent, instrument and informatics volume utilization as directed by key account plans and POC performance targets Increase and maintain customer loyalty that delivers continual product retention and customer feedback scores at or ahead of promoted classification Complete pre-sales activities and assess current workflows and evaluate the needs and goals of the customer - including support, training and implementation Act in project management capacity with customers for implementations, go-live installations and support of informatics / middleware connectivity with POC devices Identify customer needs and requirements, including pre and post analytical reviews, in support of the successful adoption of POC technology by end users in key accounts Perform all EPOC installation and implementation requirements in customer sites as appropriate Subject matter expert for all SHS and competitive emergency, critical and primary care product lines (and competitors) both technically & clinically. Strong functional understanding of POC Informatics and customer information interfaces Assist the partner AE throughout the sales cycle to assess and position the optimal workflow and effectiveness solutions to meet the needs of the customer Develop and coordinate the customer training, implementation, and go-live plan in conjunction with customer service to ensure that the account meets or exceeds implementation timelines and end-user proficiency over product usage lifecycles Work with customers to establish training and verification/validation requirements and conduct troubleshooting activities Develop adoption strategies that focus on best practice change management and monitor the onboarding of customers (stakeholder engagement, change management, implementation plans) towards to increase the use of our Point of Care (POC) products Assist the customer in establishing & maintaining standardizations, standing orders and best practices post go-lives In partnership with the AE, perform regular business reviews at required intervals including the assessment of error rates, reagent and consumable ordering, service contract management, customer satisfaction, potential unmet needs, improvement ideas, etc. with a view to further develop the partnership with the account In partnership with the AE, work to review and target customers with a legacy install base, to determine to optimal solutions for the customer and the company Work with key accounts and stakeholders to establish laboratory requirements (eg., CLIA, CAP, JCAHO) Liaise between sales, technical, service and PMO organizations to drive a positive and seamless customer experience Communicate product update and improvement information to customers in accordance with regulatory, quality and compliance guidelines Demonstrate and/or socialize all of Siemens Healthineers products and services to develop the customer partnership further and foster customer loyalty Document all customer activities in the appropriate customer relationship management (CRM), Quality Management System (QMS) and/or other tools and processes in a timely and compliant manner as required Ensure that all detailed sales forecasting, training modules, and required reporting, including in all required internal quality and other tools and processes, are completed promptly and accurately Attend and present at local, regional, and national conferences as subject matter experts Work with internal teams such as Marketing to develop and maintain relationships with Key Opinion Leaders (KOLs) Your expertise: Bachelor's degree or equivalent in a biological science, nursing, or respiratory therapy 4+ years of work history as a medical technologist, point of care coordinator, respiratory therapist, or nurse Point of care testing experience, either end user or oversight is preferred Experience in lean six-sigma and/or complex project management within a hospital or laboratory setting Outstanding oral, written and presentation communication skills that can be applied to customers, with the ability to present technical information in a clear and concise manner to drive sales success Highly proficient in the use of sales and customer relationship management (CRM) platforms Ability to demonstrate strategic critical thinking and focused, executable decision making Highly organized, able to manage multiple tasks and projects simultaneously Must be able to travel throughout designated territory to customer sites and other business locations in the USA as required To find out more about the specific business, have a look at : https://www.siemens-healthineers.com/en-us/point-of-care-testing Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site https://jobs.siemens-healthineers.com/careers The pay range for this position is $80,000-$102,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is $60,000. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html This information is provided per the required states Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. #LI-KL1 Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here .

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Point of Care Customer Experience Specialist, (CES) to p rovide support along every phase of the customer journey for all key accounts within their designated territory. Your role: Assist in the assessment of new opportunities and crafting key account plans alongside your partner Account Executive (AE) Deliver reagent, instrument and informatics volume utilization as directed by key account plans and POC performance targets Increase and maintain customer loyalty that delivers continual product retention and customer feedback scores at or ahead of promoted classification Complete pre-sales activities and assess current workflows and evaluate the needs and goals of the customer - including support, training and implementation Act in project management capacity with customers for implementations, go-live installations and support of informatics / middleware connectivity with POC devices Identify customer needs and requirements, including pre and post analytical reviews, in support of the successful adoption of POC technology by end users in key accounts Perform all EPOC installation and implementation requirements in customer sites as appropriate Subject matter expert for all SHS and competitive emergency, critical and primary care product lines (and competitors) both technically & clinically. Strong functional understanding of POC Informatics and customer information interfaces Assist the partner AE throughout the sales cycle to assess and position the optimal workflow and effectiveness solutions to meet the needs of the customer Develop and coordinate the customer training, implementation, and go-live plan in conjunction with customer service to ensure that the account meets or exceeds implementation timelines and end-user proficiency over product usage lifecycles Work with customers to establish training and verification/validation requirements and conduct troubleshooting activities Develop adoption strategies that focus on best practice change management and monitor the onboarding of customers (stakeholder engagement, change management, implementation plans) towards to increase the use of our Point of Care (POC) products Assist the customer in establishing & maintaining standardizations, standing orders and best practices post go-lives In partnership with the AE, perform regular business reviews at required intervals including the assessment of error rates, reagent and consumable ordering, service contract management, customer satisfaction, potential unmet needs, improvement ideas, etc. with a view to further develop the partnership with the account In partnership with the AE, work to review and target customers with a legacy install base, to determine to optimal solutions for the customer and the company Work with key accounts and stakeholders to establish laboratory requirements (eg., CLIA, CAP, JCAHO) Liaise between sales, technical, service and PMO organizations to drive a positive and seamless customer experience Communicate product update and improvement information to customers in accordance with regulatory, quality and compliance guidelines Demonstrate and/or socialize all of Siemens Healthineers products and services to develop the customer partnership further and foster customer loyalty Document all customer activities in the appropriate customer relationship management (CRM), Quality Management System (QMS) and/or other tools and processes in a timely and compliant manner as required Ensure that all detailed sales forecasting, training modules, and required reporting, including in all required internal quality and other tools and processes, are completed promptly and accurately Attend and present at local, regional, and national conferences as subject matter experts Work with internal teams such as Marketing to develop and maintain relationships with Key Opinion Leaders (KOLs) Your expertise: Bachelor's degree or equivalent in a biological science, nursing, or respiratory therapy 4+ years of work history as a medical technologist, point of care coordinator, respiratory therapist, or nurse Point of care testing experience, either end user or oversight is preferred Experience in lean six-sigma and/or complex project management within a hospital or laboratory setting Outstanding oral, written and presentation communication skills that can be applied to customers, with the ability to present technical information in a clear and concise manner to drive sales success Highly proficient in the use of sales and customer relationship management (CRM) platforms Ability to demonstrate strategic critical thinking and focused, executable decision making Highly organized, able to manage multiple tasks and projects simultaneously Must be able to travel throughout designated territory to customer sites and other business locations in the USA as required To find out more about the specific business, have a look at : https://www.siemens-healthineers.com/en-us/point-of-care-testing Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site https://jobs.siemens-healthineers.com/careers The pay range for this position is $80,000-$102,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is $60,000. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html This information is provided per the required states Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. #LI-KL1 Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here .

We Need Your Next-Level Service Mindset at the Best in Pests.   As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.   Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.   You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.     With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.     Ready to start a career with staying power? Apply now!  https://www.youtube.com/watch?app=desktop&v=c8sA3tJt-MU&feature=youtu.be Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.   You will… Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer’s privacy and other proprietary information   What type of benefits will you receive? Pay of USD $18.00 to $20.00 hourly Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program   Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing – and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications What do you need to be successful? Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently What will my work environment be like?   Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.   Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Informa Tech is a division of the Informa Group, a multinational events and publishing company. Informa Tech provides information, research, and opportunities for networking to businesses and professionals within the technology sector globally.This division organizes a large number of conferences, seminars, and trade shows in the technology industry across various sectors including cybersecurity, AI and machine learning, cloud and infrastructure, DevOps, Internet of Things, and others. It also offers digital marketing services, lead generation solutions, bespoke events, and much more.Some of the popular events and brands under Informa Tech's portfolio include the Black Hat cybersecurity conference, London Tech Week, IoT World Series, and many more.In addition, Informa Tech also has a research and analysis branch that provides businesses with market insights, trend analysis, and forecasts in the technology industry.Job DescriptionAre you a customer success superstar with a passion for creating unforgettable experiences? We're seeking a high-energy Customer Success Specialist to join our team and support our event and digital media clients from the moment of sale through the event date and beyond.As our Customer Success Specialist, you'll play a key role in ensuring the success of our clients by managing all aspects of their participation in our events, including supporting conference exhibitors, providing regular deliverable updates, and managing our cutting-edge exhibitor portal, EV2. You'll also be the go-to person for questions related to exhibitor passes and registration, and you'll stay in close contact with our data quality management teams to ensure any changes to the event prospectus are accurately reflected.With your strong attention to detail and exceptional communication skills, you'll be responsible for the accurate delivery of sold programs, reporting, and asset coordination. So, if you're ready to join a fast-paced, dynamic team and help our clients achieve their goals, we want to hear from you!Key Responsibilities:Fulfillment of client services/sponsorship programs at live and virtual events according to their contractsAccurately track deliverablesOnsite management of the rebooking processMain point of contact for client from point of sale to the date of the event/campaign conclusion and the lead in all aspects of customer serviceInterface for the customer to all internal stakeholdersWork with event support teams (Content, Marketing, Event Operations, and Registration) to ensure all elements of the client's package are fulfilled as promisedPartner with Event Operations and the Informa Engage team to ensure the client's needs are fulfilled with excellent "white glove" servicePartner with Sales teams and Operations to plan and run the rebook program at the eventResponsible for timely and accurate distribution of incoming leadsQualifications2-3 Years experience in account management or Customer SuccessFocused on the accuracy and timeliness of deliveryand delighting the clientA strong influencer whois able toco-ordinate acrossmultiple internal teams including Sales, InformaEngage, Operations and Customer SuccessStrong project management experience and able tomultitaskExperienced incontractmanagement, termsand conditions?Experienced with customer communications through email, webinars, and 1:1 interactionsKnowledge ofinventory co-ordinationDemonstrable experience within a quality controlenvironment, focusing on accuracy of delivery,reporting and reconciliation of programs sold.Highly organized, with a strong attention toaccuracy and detail?A team player who is adept at partnering andinfluencing varied stakeholders and facilitatingpositive and accurate outcomes.?Prior experience in partnering with multiple internalstakeholders to create audience.The salary for this position can go up to $60,000, and a discretionary bonus may also be offered.This job posting will expire 6/3Additional InformationWe work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here'ssome of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.comOur benefits include:• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and wesupport a range of working patterns• Great community: a welcoming culture with in-person and online social events, our fantastic Walkthe World charity day and active diversity and inclusion networks• Broader impact: take up to four days per year to volunteer, with charity match funding availabletoo• Career opportunity: the opportunity to develop your career with bespoke training and learning,mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. Whenit's time for the next step, we encourage and support internal job moves• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 nationalholidays, a birthday leave day and the chance to work from (almost!) anywhere for up to fourweeks a year• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leaveand an ESPP offering company shares at a minimum 15% discount• Strong wellbeing support through EAP assistance, mental health first aiders, free access to awellness app and more• Recognition for great work, with global awards and kudos programs• As an international company, the chance to collaborate with teams around the worldWe're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagueswho will roll their sleeves up, join in and help make things happen. If it sounds like a match and you havemost - although not all - of the skills and experience listed, we welcome your application.At Informa, you'll find inclusive experiences and environments where all perspectives and backgroundsare welcomed. As part of this approach and our diversity and inclusion commitments, we are also formallyan Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit anddo not discriminate on the basis of key characteristics and statuses, including all of those protected bylaw. Ask us or see our website for full information.