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Customer Service Representative Salary in State of New York, USA

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Customer Service Representative Salary in State of New York, USA

2 216 $ Average monthly salary

Average salary in the last 12 months: "Customer Service Representative in State of New York"

Currency: USD Year: 2024
The bar chart shows the change in the level of average salary of the profession Customer Service Representative in State of New York.

Distribution of vacancy "Customer Service Representative" by regions State of New York

Currency: USD
As you can see on the diagramm in State of New York the most numerous number of vacancies of Customer Service Representative Job are opened in New York. In the second place is Rochester, In the third is Albany.

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Customer Service Representative ( remote)
PATH ARC, New York
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)
Customer Service Representative
CIE USA - Century Plastics LLC, Utica
CIE Automotive is a supplier of components and sub-assemblies for the global automotive market, basing its actions on the use of complementary technologies and various associated processes. Through Dominion, CIE Automotive offers multi-services and solutions that seek to maximize the efficiency of production processes through innovation. In both projects we are growing sustainably and profitably to position ourselves as the benchmark partner by satisfying our customers with comprehensive, innovative and competitive solutions with high added value.CIE-Century Plastics, a division of the global enterprise CIE Automotive, is seeking a talented Customer Service Representative to join our team.Primary Purpose: Process incoming customer releases, both manually and electronically to provide accurate, valid and complete information into the MRP system. Will act as a liaison between the company and our customers resolving emerging issues timely and efficiently. The ideal candidate will possess the following qualities and skills:Essential Functions:• Daily communication with customers via phone and email.• Establish and maintain EDI connection within AIM utilizing direct connect or • Trading Partners such as GXS or Covisint.• Customer setup in AIM - Item Master, Destination, Control Source, Ship Codes.• Entry and maintenance of blanket order and spot buy orders. • ACCUM discrepancy reconciliation.• Monitor AIM EDI Mailbox for errors and make necessary corrections.• Monitor daily and update customer portals for FCA, GM, CNH, Ford, Tesla,• General Dynamics, GSX and Covisint.• Process daily 810 transactions for FCA.• Process sequenced shippers from sequence location into OEM.• Process 3rd Party Shipper application in AIM and verify data for completeness.Qualifications:• 3 years experience in a high volume, tier 1 automotive environment.• Thorough understanding of 862 and 830 EDI transaction sets.• Ability to work independently.• Strong Written and Verbal Communication Skills.• Proficient in Microsoft Office and AIM Vision MRP system.Physical Requirements:• Employee must have the ability to lift up to 35 pounds.• Employee will be required to work in an office environment, however, may be required to walk manufacturing or warehouse areas.
Clerk IV (Customer Service Representative)
University of Massachusetts Amherst, Amherst
Job no: 522810Work type: Staff Full TimeLocation: UMass AmherstDepartment: Undergraduate RegistrarUnion: USA/MTACategories: Administrative & Office SupportAbout UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job Summary Serves as an information specialist in the Registrar's Office, providing students, faculty, and staff with service relative to academic policies and procedures. 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Answers questions using information from the student information system and document imaging system. Assists the University+ Session Records and Registration Area in same manner as needed.Maintains student records; including but not limited to changes in status, course enrollment changes, credit-limit changes, enrollment appointments, and withdrawal requests. Assist with the creation of new records for undergraduate, non-degree and non-credit students across both areas (University+ Session Records and Registration; Registration and Transcripts).Runs queries on the student information system; interprets data and performs data entry updates as needed for student records. Identifies, troubleshoots, and corrects errors to ensure integrity and accuracy of student records.Verifies enrollment and graduation status and reports changes through the National Student Clearinghouse. Addresses other requests for information from subpoenas, government agencies (e.g. Homeland Security, FBI, etc.), and other external sources.Troubleshoots questions regarding the ordering of transcripts from Parchment transcript service and document imaging system. Prepares transcripts for on-campus delivery and in-person pickup. Other Functions Performs other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) High School diploma or equivalent and a minimum of three (3) years of office experience.Excellent communication and strong interpersonal skills in interacting with a diverse community of students, parents, faculty, staff, and the public. Ability to handle difficult customers with tact.Ability to work under pressure, maintain accuracy, follow through on detailed tasks, and meet deadlines in a busy environment while exercising sound judgement independently.Ability to understand, explain, and apply the laws, policies and procedures governing a Registrar's Office including FERPA. Ability to determine the proper format and procedure for assembling items of information.Computing proficiency; experience with data entry and using administrative software and applications.Working knowledge of business English, spelling, punctuation, and math.Flexibility in approaching tasks; willingness to contribute efforts toward office-wide priorities and projects. Physical Demands/Working ConditionsTypical office environment. Work Schedule Monday through Friday, 37.5 hours per week.8:30am - 5:00pm. Salary Information USA/MTA Non Exempt Grade 13. Special Instructions to ApplicantsAlong with the application, please submit a resume. 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Customer Service Representative II
Thermo Fisher Scientific, New York
Job DescriptionJob Title: Customer Care Representative II - On-Site As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.Discover Impactful Work:The primary role of our on-site Customer Care Representative II is to provide professional communication via phone and e-mail to our customers and internal support teams. The CCR II role is responsible for addressing a wide range of customer service needs, including providing pricing, order status, placing orders, coordinating deliveries, and handling specialized tasks such as, processing returns, and addressing customer concerns. This role will receive in person training, coaching, and mentoring. Contribute to the company's goals and objectives, ultimately contributing to the overall customer satisfaction. Collaborate with other onsite colleagues to provide best in class customer experience! A day in the Life:Work on-site in Customer Care to provide professional communication via phone and email to our customers and internal support teams. Provide accurate and timely assistance with order placement, customer inquiries, and routing customer calls and e-mails as appropriate. Handle and resolve customer complaints and concerns with empathy and patience, aiming to achieve customer satisfaction. Follow established service quality standards, meet order and inquiry processing time, and maintain a high level of order accuracy. Actively participate in classroom, side-by-side, and self-paced training. Ability to continuously learn and apply new information and processes. Demonstrate self-motivation and resourcefulness by working independently. Participates and lead team meetings to communicate updates, share best practices, and foster a positive team environment. Identify process improvements and work with leaders to implement process change. Other duties as assigned, including but not limited to supporting other Customer Care functions, assist with projects, process improvement, etc. Keys to Success:EducationHigh school diploma or equivalent required.Experience1+ year of customer service experience. Experience with computer applications such Microsoft Office Suite. 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As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. 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Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.Compensation and BenefitsThe hourly pay range estimated for this position based in New York is $14.41-$21.61.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. 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Customer Service Representative
National Safety Council, Syracuse
Save lives, from the workplace to anyplace.The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include:Workplace SafetyDistracted DrivingTeen DrivingImpairmentWe are currently looking for a Customer Service Representativeto join us in our mission to save lives and prevent injuries. Position Highlights:Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting.Scope / AccountabilitiesState Programs, Traffic Court Programs25-30 courses/products supported in different formats (e.g., online, in-person classroom)What You'll Do:Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements.Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries.Apply empathy, listening, and service techniques to defuse situations and avoid call escalation.Provide specific and unique program / schedule information accurately to customers.Efficiently communicate through chat and email to research and resolve enrollment / completion issues.Accurately input student data and process live credit card payments while maintaining PII and PCI compliance.Clearly and concisely document customer interactions with account notes in business systems.Respond to customer messages; place outbound calls to customers to answer general questions, complete registration or process other routine transactions.Consistently promote self-service options and customer engagement to meet team goals.Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution.Promptly process returned mail in business systems to reduce cost associated with outdated address data.Complete other duties as assigned.We're Looking for Someone with:High school diploma and at least 2 years of relevant customer service or call center experience.Strong customer service and team orientation.Data entry accuracy and integrity.Bilingual (English/Spanish) desired.Bachelors degree preferred.Experience with Microsoft Office a plus.Salary - $18.50 - $19.50/hrThis is a hybrid position with two days remote three days in office.Reasons You'll Love it here:NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:At least 20 PTO days accrued 1st year and 11 paid holidays Flexible work arrangementsComprehensive medical, dental, vision, and life insurance plansFlex spending accounts for medical and dependent care403(b) & Roth 403(b) with employer match up to 6%Reimbursable trainingStudent loan pay downDress for your dayWe believe that you can't be safe if you don't feel safe.Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.NSC is an equal opportunity employer.
Customer Service Representative
ADVATIX - Advanced Supply Chain and Logistics, New York
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Customer Service Representative
Insight Global, Rochester
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Customer Service Representative - Temporary
Nordson Corporation, Amherst
Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.Nordson Industrial Coating Systems (ICS) designs equipment our global customers rely on for the precise application and curing of liquid paint, powder finishes, container barrier coatings and ambient temperature adhesives and sealants. Production lines work smarter with custom engineered robotic solutions from Nordson Industrial Coating Systems. Essential Job Duties and ResponsibilitiesComplete requests received via phone or electronically from internal and external customers.Create and manage standard quotations, sales orders, returns, warranty requests, credit/debit, portal, tailgate, and eNordson orders in SAP in a timely manner according to established goals of the Customer Service Manager.Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing.Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry. Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment.Identify opportunities to enhance and improve their daily tasks.Base performance standards against established metrics to drive performance improvements.Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect.Performs other duties as assigned.Education and Experience RequirementsEducation:Associate or bachelor's degree preferred.Experience:Two+ years of CSR experience preferred.Previous SAP experience preferred.Previous case management system experience preferred.Preferred Skills and AbilitiesGood written and verbal communication skillsGood organization skillsGood time management skillsCustomer focused.Team PlayerDetail OrientedAnalytical skillsSelf-motivatedComputer literateSAP system knowledgeAble to work under pressure.Relevant experience in a customer service-related environment or a business environment is highly desired.Maintain a high degree of professionalism when dealing with customers and associates.Working Conditions and Physical DemandsOffice environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Travel Required NoneNordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability, citizenship status, marital status, veteran status or any other reason prohibited by law.All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.#LI-TT1 Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.
Customer Service Representative
Expedient Staffing Solutions, Inc, New York
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Customer Service Representative
CoreLogic Solutions, LLC, Rochester
At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.Job Description:Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate with CoreLogic. Your role within our team is pivotal, serving as a vital link between our clients and their valued customers. With a genuine commitment to delivering service excellence, you'll find inspiration in overcoming challenges that tap into your remarkable attention to detail and critical thinking prowess. As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all. Your keen ear captures the intricacies of issues, and your innovative solutions and proactive anticipation of additional inquiries set the stage for exceptional customer experiences. Employing a range of communication platforms, including telephones, email, and chat, you adeptly connect with customers to provide resolutions and foster positive engagements. In this role, your unwavering positive attitude and adept communication skills, expressed with clarity and ease, are the cornerstones of your success. Our commitment to nurturing a culture of continuous learning enables you to flourish and achieve your utmost potential.JOB DUTIESManages inbound inquiries on behalf of client, acting as an extension of our clientActs in a professional and appropriate manner while assisting with a resolution of the issue/questionBuilds product and process knowledge to effectively interact with customers, within business guidelinesIdentifies customers' needs, research using various systems, utilizes tools to interpret and analyzes dataComplex use of multiple systems in order to service customer inquiries (can be up to 10 systems)Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriateBuilds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriateActively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needsConsistently meets or exceeds inquiry response times, some may be required by client contractual service levelsEscalates issues according to business processes and timelinesMeets personal/team production metrics and quality targetsMust adhere to strict schedule and meet attendance guidelines.Job Qualifications:JOB QUALIFICATIONSHigh school diploma, GED or equivalent required; college degree preferred1+ years of experience in an applicable customer support role required, or relevant education in lieu of experienceTax/banking/mortgage/real estate Industry experience preferredContact Center experience is a plusHas a passion for service excellenceStrong written and verbal communication skills along with excellent customer service and active listening skillsStrong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to changeStrong computer skills to retrieve, query, update systems using multiple screens simultaneouslyOrganization and time management skills to operate effectively in a fast paced, high volume environmentTyping ability of 35wpm+Demonstrated knowledge of and experience with Microsoft suite/products preferredAbility to work in a structured, high volume, fast-paced environment while maintaining attention to detailAbility to identify customer issue and identify appropriate taskMust successfully adhere to schedule, attendance and required deliverables/deadlinesDemonstrates patience and empathy and have the ability to work collaboratively with othersAnnual Pay Range:0 - 0CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.CoreLogic's Diversity Commitment:CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences. EOE AA M/F/Veteran/Disability:CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.Please apply on our website for consideration.Privacy Policy - http://www.corelogic.com/privacy.aspxBy providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.