Custome Service Specialist Salary in State of New York, USA

FLSA Status: Non-ExemptReports to: Call Center ManagerHourly/Salary: HourlyAre you a friendly and empathetic individual who loves helping others? Do you thrive in a fast-paced or quickly growing setting?If so, we have an exciting opportunity for you to join our firm as a Customer Service Specialist.We believe that legal services should be accessible to all Americans by affordability and approachability. As the first point of contact for our valued clients, you will play a vital role in the success of the company. We are looking to expand our existing staff that assists, advises, and liaison between teams and our clients.Responsibilities:Answer incoming client calls in English (Bilingual Spanish a plus) and respond to inquiries in a professional and timely manner.Provide accurate information regarding their case, our services, and company policies to clients.Assist clients in resolving billing issues.Identify and escalate complex or unresolved client issues to the appropriate department.Keep detailed and accurate records of client interactions in our CRM, transactions, comments, and complaints.Handle clients feelings with empathy and find appropriate solutions to resolve issues.Follow up with clients to ensure their concerns are resolved and their satisfaction is achieved.Stay up to date with company policies.Collaborate with team members and other departments to improve customer service procedures and overall customer experience when necessary.Meet individual and team targets for call resolution, customer satisfaction, and quality assurance.Qualifications that Predict SuccessExperience:2 years of Customer Service experience or an equivalent mix of education and experience.Empathetic and understanding approach to clients who may be stressed.Strong problem-solving abilities, capable of resolving client issues efficiently and effectively.Strong organizational skills and attention to detail to maintain accurate client records.Ability to work independently with minimal supervision while adhering to deadlines and maintaining a high level of productivity.Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.Computer Skills:Intermediate proficiency with CRM systems, Microsoft Outlook, Word, PowerPoint, Excel, and related mail operation services software applications.Language Skills:Ability to read and interpret documents.Ability to speak fluently in English and Spanish, both in person and by telephone, to clients or employees of the organization.Excellent verbal and written communication skills in both languages, with the ability to learn about, and comprehend potentially complex legal concepts and convey them clearly to clients.Exceptional customer service skills with a focus on client satisfaction.Compensation: Starting hourly rate between $18-22 with significant room to grow. Our staff enjoys an internal growth model, bi-annual performance evaluations, work from home Fridays among other benefits. Several managers and leaders within the company have grown from Customer Service to manage & run teams, departments, etc.We appreciate all applications, but only those selected for an interview will be contacted.EEO Compliance: Consumer Legal Group is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.

It's fun to work at a company where people truly believe in what they are doing!Job Description:A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities, and receptionist services.Essential Job ResponsibilitiesMail Services include metering, sorting, and distributing mail and accountable packages per scheduleCopy Services include accurately producing copy, print, and scan projects per written instructionsFloor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenanceQualifications & RequirementsHigh School Diploma or GEDMinimum of 1 year work experience in a customer services fieldAbility to multitask with attention to detailAbility to resolve issues with professionalism and tactAbility to lift or move 40 lbs. or greaterAbility to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.Ability to walk, bend, kneel, stand, or sit for an extended period of timePreferred Shift: 9 am to 6 pm Monday to FridayThe Compensation range for this role is 16.26 to 24.39 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.Click here to learn about Epiq's Benefits.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

DescriptionHOW WE CARE FOR YOU:At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.Pension Plan Retirement Plan Advancement Opportunities Employee Discounts SUMMARYTo provide support to and assist the client services technologists with the responsibility of receiving client services requests and complaints and then channeling these requests/complaints to the proper area of the Clinical Laboratory. This person will quickly and accurately identify and assess customer issues and resolve issues in real time, i.e. answer result inquires and requests for supplies. Independent judgment necessary.STATUS: Full TimeLOCATION: 100 Kings Highway S Rochester, NYDEPARTMENT: Client Services Call CenterSCHEDULE: Tuesday - Saturday 8am-4:30pm ATTRIBUTESAAS in a related Science with one year relevant lab experience preferred or a HS degree with 4-6 years previous clinical lab experience with increasing relevant customer service experience preferred.Excellent data entry and computer skills necessary. Knowledge of LIS and equivalent relevant lab experience considered. RESPONSIBILITIES Ensures Customer Satisfaction Handles communication with clients and customers paying special attention to customer service standards taught by establishing rapport relating to the customer in a polite, positive and courteous manner. Responsible for follow-up work needed for resolving and closing issues. Answers telephone inquiries for results, accesses LIS, and provides the results in a timely and accurate professional manner. Accepts telephone requests for specimen containers, forms, supplies, etc.; routes requests to proper party for filling. Assists in coordinating stat request pickups by stat couriers as needed.Problem Requisition Resolution: May assist with problem requisition resolution as directed by the Supervisor. Calls offices for clarification of tests or notification of misdraws, recalling the patient when appropriate and assuring the proper paperwork will be awaiting the patient upon their return to the PSCs.Error Documentation: Initiates "call reports" for the appropriate departments for education and to prevent repeat errors. Submits appropriate errors to Dr. Quality program by instigating an event report for further follow up.Clerical Duties: Assists with filing of requisitions, separating reports and scanning documents into imaging system Calling or faxing and documenting call activities for all protimes, and positive throat, wound, and STD cultures and other results as requested.Data Base Maintenance Maintains proficiency in all technical applications (system knowledge).Additional Duties and Responsibilities as requested by Supervisor or Sr. Manager. Complies with current department and hospital policies and procedures.PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.PAY RANGE: $19.00 - $23.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

High End Luxury Kitchen & Bathroom Company seeks a Fulltime Customer Service Representative.Key Duties and Responsibilities include the following:• Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.• Drafts purchase orders and invoices to submit to the accounting department.• Maintains files of active orders and updates with changes to customer accounts or orders.• Provide customer service by telephone answering inquiries regarding orders, shipping status, inventory status, product details, and problems they need resolved.• Builds rapport with customers and works to ensure they receive excellent service.• Coordinate with Sales Department and Department Managers as necessary to resolve customer issues.

JOB DESCRIPTION Location: Edison NJ, Louisville KY or Montréal (QC) hybrid This role is a hybrid position and can be based in our Edison NJ, Louisville KY or Montreal (QC) office locations, with the option to work remotely for some of your working week. We give you a world of potential We are so excited to be advertising for a Client Support Specialist to join our brilliantly talented Plan Managers, Operations team on a permanent basis. Are you looking for that next big move or maybe you feel a little stagnated in your current role or perhaps you want to work for an organization that offers you flexibility, creativity, and variety? Are you passionate about building relationships and delivering successful outcomes? Whatever it may be, this role could just be what you are looking for! Would you strive in an exciting account management environment whilst playing a vital role in the operating structure for our Computershare Plan Managers business? The successful candidate will be responsible for effectively maintaining key relationships across a client portfolio whilst also helping to shape and deliver the future account management operational structure and becoming a driving force behind the operational delivery via Computershare's internal systems. A role you will love In this role you will be responsible for effectively building and maintaining key relationships across a client portfolio and to lead and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the reputation of Computershare. Other roles and responsibilities include, but are not limited to: Manage and own overall responsibility of client day to day relationship and act as main point of contact for clients and their key stakeholders for ongoing plan administration - and operational requirements. Ensuring client requests are monitored and prioritized correctly including monitoring service levels and client satisfaction, reporting on client status and checking quality and completeness of client requests before they are executed. Overall Subject Matter Expert for clients, plans, product and process, in-depth technical understanding of the system processes. Form first level of escalation for client and internal stakeholders. Act immediately on client risks and ensure business key stakeholders and direct superior are aware of major client issues as well as client escalations. Initiate required mitigation steps and monitor progress accordingly. Acting as the primary interface between the client and the service delivery teams for regular and ad-hoc requests. Host and support regular client meetings to review service/project delivery status and event planning. Provide suggestions for operational improvements/efficiencies. Coordinate participation of other internal parties for these meetings according to needs. Identify opportunities for efficiencies, solutions, and synergies within your client portfolio, accountable for suggesting value added chargeable services (professional services). Analyzing client plans and developing solutions in close co-operation with the relevant internal and external stakeholders to set up the system configuration and underlying processes. Liaise with Relationship Managers on strategic changes to clients, influence commercials based on operational impacts and provide management statistical data to support the operational health of the clients. Partnering with Relationship Management to influence strategic and commercial impacts to the client portfolio. This role is a hybrid position with 2 days in office and 3 days remote. We are open to flexible working in the position, Monday to Friday, within operating business hours. What will you bring to the role? We are looking for somebody with great communication and technical skills, alongside the ability to build collaborative and effective working relationships with people based in locations across the world. New thinking and great ideas are vital to our culture of growth, and we'll make sure you have the support to be a driving force for change. We encourage our people to dive in, roll up their sleeves and take on the many opportunities bound to come their way. Other key skills required for the role include: Ability to effectively manage deadlines in a high-paced and demanding environment while maintaining a high level of service and an imperative attention to detail Ability to build detailed understanding of assigned clients & close partnering relationships Ability to identify and resolve issues using good judgement Work independently as well as collaboratively within a team environment Excellent at using Microsoft Suite, especially Excel Desirable skills, experience and competencies include: Previous experience in customer service in the financial services industry Ability to develop technical skills (SQL, html, high-level understanding of databases) Multilingual preferred Rewards designed for you Paid parental leave, flexible working and a caring and inclusive culture. Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision. Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter. Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook. Compensation. The base pay range for this role is $60,000 - $65,000/yearly. This base pay range is specific to Edison NJ and may not be applicable to other locations. #LI-KT1 #LI-Hybrid Lieu : Montréal, Canada | New Jersey ou Kentucky, États-Unis (Hybride) Il s'agit d'un poste hybride principalement basé à Montréal, ou au Kentucky ou au New Jersey. Nous nous engageons à assurer votre flexibilité et votre bien-être et notre stratégie hybride nécessite actuellement deux jours par semaine au bureau, ce qui vous donne la possibilité de travailler à distance pendant une partie de votre semaine de travail. En savoir plus sur notre culture du travail flexible. Nous vous offrons un monde de potentiel Nous sommes ravis de diffuser un avis de disponibilité pour un Spécialiste de soutien aux clients qui rejoindra l'équipe talentueuse des Gestionnaires de régimes, Opérations. Êtes-vous prêt à franchir la prochaine étape importante dans votre cheminement de carrière, ou vous vous sentez peut-être un peu stagnant dans votre rôle actuel, ou encore vous voulez travailler pour une organisation qui vous offre flexibilité, créativité et variété? Vous êtes passionné par l'établissement de relations et l'obtention de résultats positifs? Quoi qu'il en soit, ce poste pourrait bien être celui que vous recherchez! Souhaitez-vous vous épanouir dans un environnement passionnant tout en jouant un rôle essentiel au sein de l'équipe de Gestionnaires de comptes chez Computershare ? Le candidat retenu sera chargé d'entretenir efficacement les relations clés au sein d'un portefeuille de clients, tout en contribuant à façonner et à mettre en place la future structure opérationnelle de gestion des comptes et en devenant un élément moteur de la prestation opérationnelle par le biais des systèmes internes de Computershare. Un rôle que vous allez adorer Dans ce rôle, vous serez chargé(e) d'établir et d'entretenir efficacement des relations clés au sein d'un portefeuille de clients, de diriger et d'assumer la responsabilité opérationnelle des relations avec les clients, en travaillant avec nos intervenants pour renforcer ces relations et améliorer la réputation de Computershare. Les autres rôles et responsabilités incluent, mais ne sont pas limités à: Gérer et assumer la responsabilité globale des relations quotidiennes avec les clients et agir comme principal point de contact pour les clients et leurs principaux intervenants en ce qui concerne l'administration continue des régimes et les exigences opérationnelles. Veiller à ce que les demandes des clients soient suivies et prioriser correctement, notamment en contrôlant les niveaux de service et la satisfaction des clients, en établissant des rapports sur le statut des clients et en vérifiant la qualité et l'exhaustivité des demandes des clients avant leur exécution. Être l'expert en la matière pour les clients, les plans, les produits et la compréhension technique approfondie des processus du système. Agir immédiatement sur les risques liés aux clients et s'assurer que les parties prenantes clés de l'entreprise et le supérieur direct soient au courant des problèmes majeurs des clients. Initier les mesures d'atténuation requises et suivre le progrès. Agir en tant que point de contact principale entre le client et les équipes de prestation de services pour les demandes régulières et ad hoc. Organiser et soutenir des réunions régulières avec les clients pour examiner l'état d'avancement des services/projets et la planification des événements. Fournir des suggestions d'améliorations opérationnelles / d'efficacités. Coordonner la participation d'autres parties internes à ces réunions en fonction des besoins. Identifier les possibilités de gains d'efficacité, de solutions et de synergies au sein de votre portefeuille de clients, en suggérant des services facturables à valeur ajoutée (services professionnels). Analyser les plans des clients et élaborer des solutions en étroite collaboration avec les parties prenantes internes et externes concernées pour mettre en place la configuration du système et les processus sous-jacents. Assurer la liaison avec les Directeurs, Relations avec la clientèle sur les changements stratégiques des clients et fournir des données statistiques de gestion pour soutenir la santé opérationnelle des clients. Travailler en partenariat avec les Directeurs, Relations avec la clientèle pour influencer les impacts stratégiques sur le portefeuille de clients. Ce poste est basé soit à Montréal (QC). Il s'agit d'un poste hybride avec 2 jours au bureau et 3 jours à distance. Nous sommes ouverts à une flexibilité de travail pour ce poste, du lundi au vendredi, dans le cadre des heures d'ouverture. Qu'allez-vous apporter à ce poste ? Nous recherchons une personne dotée d'excellentes compétences de communication et techniques, ainsi que de la capacité à établir des relations de travail efficaces et collaboratives avec des personnes situées dans le monde entier. L'innovation est essentielle à notre culture de croissance, et nous veillerons à ce que vous ayez le soutien nécessaire pour être une force motrice du changement. Nous encourageons nos collaborateurs à se lancer, à retrousser leurs manches et à saisir les nombreuses opportunités qui se présenteront à eux. Les autres compétences clés requises pour ce poste sont les suivantes : Capacité à gérer efficacement les délais dans un environnement exigeant et très rythmé, tout en maintenant un niveau de service élevé. Capacité à comprendre en détail les comptes clients qui vous sont confiés et à établir des relations étroites avec eux. Capacité à identifier et à résoudre les problèmes en faisant preuve de discernement. Travailler de manière indépendante et en collaboration au sein d'une équipe. Excellente maîtrise de la suite Microsoft, en particulier, d'Excel Les aptitudes, l'expérience et les compétences souhaitables sont les suivantes : Expérience préalable du service clientèle dans le secteur des services financiers Capacité à développer des compétences techniques (SQL, html, compréhension de haut niveau des bases de données) Être multilingue de préférence Récompenses conçues pour vous Travail flexible. Vous trouverez le meilleur équilibre entre le travail et le style de vie. Santé et bien-être. Des récompenses qui peuvent être adapté(e)s pour vous soutenir et votre famille. Investissez dans notre entreprise. Mettez de côté votre salaire pour acheter des actions et vous recevrez également une contribution de l'entreprise. Récompenses supplémentaires. Sous forme de prix de reconnaissance et d'événements d'équipe pour vous aider à investir dans votre avenir. Et plus. Nous sommes une communauté accueillante et soudée, avec des collègues expérimentés prêts à vous aider à grandir. Notre guide vous aidera à en savoir plus sur nos récompenses et notre vie chez Computershare. Visitez computershare.com/CanadaCarriere pour plus d'informations. #LI-KT1 #LI-HybridABOUT US A company to be proud of We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. A diverse and inclusive place to work Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.ABOUT THE TEAM We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.

DESCRIPTIONThe Amazon Web Services (AWS) Marketplace team is looking for a Technical Operations Specialist to join our fast-paced Vendor Finance Success team. The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.10010 The Technical Operations Specialist role will own and execute the revenue recognition processes for the Marketplace Private Offers program. The role requires someone who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. You will drive operational improvements to add value, eliminate waste, and improve the CX. There is opportunity to drive change and improvement, and to join a growing team. You will interact with external customers to resolves escalated issues, take on a high level of ownership, and a drive to improve current processes.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Job responsibilities · Perform the operations to drive business performance, meeting quality and service level goals. · Perform the seller and customer escalation and support process. · Perform quality control functions to ensure high quality output. · Collaborate with multiple stakeholder to maintain successful operations. · Manage internal and external Accounts Receivable inquiries. · Manage and research invoice discrepancies. · Maintain Customer relationships by responding timely and accurately to both internal and external questions and requests for information. · Create and implement standard operating procedures and process workflows. · Timely publish report via weekly metrics and provide status updates on projects · Participate in operational excellence activitiesWe are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Austin, TX, USA | New York City, NY, USABASIC QUALIFICATIONS- Bachelor's degree- Experience troubleshooting and debugging technical systems- 1+ year of program or operations experience, preferably within sales or technical organizationsPREFERRED QUALIFICATIONS- Experience working with Accounts Receivables and Collections teams.- Experience with Financial and Revenue Recognition processes.- Experience building new programs and initiatives.- Experience working with Product Management and Engineering teams to deliver new technical features of a Product.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $63,200/year in our lowest geographic market up to $158,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.