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Senior Director, AP World Languages and Literature Assessment Manager (Spanish Fluent)
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The English, World Languages, and Arts department, which includes English Literature, English Language, Spanish Language, Italian Language, French Language, German Language, Chinese Language, Japanese Language, Latin, Music Theory, Spanish Literature, and Art and Design (2-D, 3-D, Drawing) is currently made up of 15 people supporting 14 courses in the AP portfolio.About the OpportunityAs the Senior Director, AP World Languages and Literature Assessment Manager you will manage a small team of assessment specialists in AP Spanish Literature and AP Latin guiding their assessment work and deliverables, as well as managing their training and development in assessment best practices.The Senior Director, AP World Languages and Literature Assessment Manager serves as the primary point of contact in AP for all assessment content for AP Spanish Literature and AP Latin collaborating closely with the AP World Languages Department Head and Senior Director, AP English, World Languages, and Arts Assessment Manager. 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S/he/they trains SMEs on assessment development protocols, translates between academics and technical experts (psychometricians), and collaborates to develop formative assessment materials and resources to support AP Spanish Literature and AP Latin teachers worldwide.In this role, you will:Assessment Development and Scoring (33%)Be responsible for overseeing the development and management of all assessment content through iterative review stages with multiple internal and external stakeholders, including the AP Spanish Literature and AP Latin Assessment Leads, Course Leads, Assessment Production team, Test Development Committees, and the Chief ReadersBe responsible for overseeing the authoring/revising of assessment content and training educator constituents to author assessment content, including selection of appropriate stimulus material, and applying best assessment practicesfor AP Spanish Literature and AP Latin.Be responsible for overseeing the development of all assessment forms for AP Spanish Literature and AP Latin, ensuring the AP Exam development aligns with approved curricula and test specificationsBe responsible for overseeing multiple face-to-face, weekend meetings, and virtual meetings (during work week, evenings, or weekends) annually with each of the committees within the Senior Director's stewardship as well as other committee meetings in the world language discipline, as neededBe responsible for overseeing the successful scoring of student AP Exams at the annual scoring event in person and online-the AP Reading-and produce AP Reading publications materials for teacher and student usefor AP Spanish Literature and AP LatinAssessment Quality and Process (33%)Contribute to current research and best practices related to assessment; participate in regular discussions with other AP Curriculum & Assessment members on the current assessment standards and practices to build a set of common, shared beliefs about AP's assessment directions within the larger educational and assessment communityContribute to processes for efficient, high-quality assessment developmentRefine and improve question task models as well as exam design in collaboration with and aligned to other College Board initiativesMonitor and improve exam validity, reliability, fairness, and quality, as well as reader reliability in accordance with established Program thresholdsServe as a recognized and trusted resource within the community by collaboration with the AP Course Leads in engagement with the community to drive teacher satisfaction with the AP Spanish Literature and AP LatinTeam Management and Deliverables (33%)Manage and guide the work of AP World Language and Literature assessment specialists in the English, World Languages, and Arts department to develop high-quality assessments aligned to AP exam specificationsTrain and support assessment specialists in assessment development practices, including quality, validity, and fairness in AP assessment development and design, an understanding of the item and test development lifecycle, and proficiency with tools of assessment development, including the item authoring/item bank platformCollaborate with assessment specialists across the Curriculum and Assessment team to ensure the implementation of standardized assessment proceduresCollaborate with Assessment production project managers to establish schedules for test item and test form development, and to monitor assessment deliverables for your teamMentor your team of assessment specialists in best practices in collaborating with and facilitating the work of test development committees and other external stakeholdersDevelop department processes, in partnership with the English, World Languages, Department Head, to ensure integration of assessment development within the departmentCollaborate with assessment leadership in Curriculum and Assessment to support the implementation and continuous improvement of assessment development practices, standardized processes, and standard operating proceduresAbout YouYou have:A Master's degree in Spanish Literature or a directly related discipline and knowledge of current trends in the discipline (required), although a doctorate in the discipline is strongly preferredNative to near-native Spanish fluency (required)Prior management experience, team lead experience, or project leadershipAt least 5 years in standardized assessment development (required)Experience with digital assessment (preferred)Teaching experience (preferred)Superior oral and written communications skillsExcellent organizational and planning skills, including the ability to effectively handle multiple tasks simultaneouslyMeticulous attention to detail, including the ability to closely proofreadExcellent skills in process and procedure implementation, including adhering to project plans and schedules, and maintaining project management documentation for trackingTechnical acumen and aptitude; 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Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. 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Service Desk Technician - Bilingual Portuguese/English
Logicalis, Nashville
Job Description *THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & PORTUGUESE* Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and ResponsibilitiesProvides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Handles 50-60 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory database to reset network passwords. Assists users in adding and changing network printers. Provides technical support for VPN connectivity issues. Controls user's computers utilizing remote access tools. Troubleshoots remote access connectivity problems. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.Supports and conducts self in a manner consistent with client service expectations.Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. EducationTrade School Certificate or Associate Degree in related field.Experience / Technical Requirements:1 year experience in call center or service desk environment. Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10- Office 365 Support - User creations/terminations (tasks/requests)- End-user self-service tools- Cloud support - multiple device data syncing- ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support.Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications.CertificationsNoneOther Skills and Abilities Strong technical and client interaction skills. Self-starter with excellent organizational, administrative and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment.Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.Hourly Compensation Range: $16/hr to $18/hr
Teachers at Hickory KinderCare
KinderCare Education LLC, Nashville
DescriptionFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share-in neighborhoods, at work, and in schools nationwide.Our teachers, center staff, and field leaders are the heart and soul of our business. When you join us, you'll be directly supporting children and their education every day and experiencing the trials and triumphs that come with that responsibility. But you'll never be alone. You'll do it all with a village of dedicated and passionate humans who care as much about helping kids reach their highest potential as you do. The best part? Seeing the positive impact you're making on the lives of young learners and their families-and knowing that your work matters.When you join our team as a Teacher we will:Invest in you and your career at KinderCare as you create a world-class experience in our classroomsReward your commitment to our children and families as your journey continues with usWhen you join our team as a Teacher you will:Implement KinderCare's curriculum in a way that is consistent with the unique needs of each childCreate a safe, nurturing environment where children can play and learnPartner and connect with parents, with a shared desire to provide the best care and education for their childrenSupport your center's success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagementCultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partnersQualificationsOutstanding customer service skills, strong organizational skills, and the ability to multi-task and handle multiple situations effectivelyCPR and First Aid Certification or willingness to obtainMeet state specific qualifications for the role or willingness to obtainActive Child Development Associate (CDA) Credential (or willing to obtain) Physically able to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors Able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity with childrenRead, write, understand, and speak English to communicate with children and their parents in EnglishOur benefits meet you where you are. We're here to help our employees navigate the integration of work and life:Know your whole family is supported with discounted child care benefits.Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).Feel supported in your mental health and personal growth with employee assistance programs.Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.... and much more.We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Senior Director, AP Assessment Production Management
TheCollegeBoard, Nashville
Senior Director, AP Assessment Production ManagementCollege Board - AP&ILocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).Type: This is a full-time positionAbout the TeamAP® is a rigorous academic program built on the commitment, passion and hard work of students and educators from secondary schools and higher education. With more than 30 courses in a wide variety of subject areas, AP provides willing and academically-prepared high school students with the opportunity to study and learn at the college level. The AP program is continuing to rapidly expand its development of instructional and assessment products. In order to support the production of high-quality teacher- and student-facing materials, the AP Program is looking fill the role of Senior Director, AP Assessment Production Management.About the OpportunityAs the Sr. Director, AP Assessment Production Management, you will serve as a key member of the broader Assessment Production team, overseeing the process and project management for internally-developed AP assessments for all English, World Languages, and Arts AP courses. This will require defining the roles, responsibilities, and development pipelines required to build a fully functional insourced assessment production capability. You will oversee process and project management for assessment authoring and review, maintaining and communicating detailed reporting and status tracking across various interdependent workstreams led by a number of internal and external teams.In this role, you will:Process Development (20%)Partner with the AP Assessment team to gather requirements to build (and improve upon) assessment production processesCollaborate with CB stakeholders (AP Assessment, AP Classroom, Technology, Digital Delivery) as well as external partners to define and implement requirements for AP assessment products based on the requirements of the range of AP courses, platforms, and formatsLead change management for assessment production capabilities from current to recommended/ideal stateProject Management (60%)Develop course-specific assessment production schedules to enable effective sharing of information and collaboration between internal and external stakeholdersMaintain documentation of project status, escalating risks and blockers as appropriateEnsure internal and external stakeholders remain apprised of key deliverables and associated due dates; proactively track deliverables and troubleshoot obstacles and delaysFacilitate multiple levels of internal and external reviews for all AP assessment products and resources, ensuring all feedback is considered and integratedTrack and analyze all costs associated with new content development and recommend efficient staffing and resourcing solutionsSupport the recruitment, on-boarding, and continued professional learning of high-quality independent consultants to serve as content creators across all applicable coursesTeam Management (20%)Effectively manage three to four direct reports to ensure they are engaged and working effectively toward accomplishing goalsAbout YouYou have:Bachelor's degree in business or related field is required; MBA or advanced degree preferredSeven to ten years of relevant product and/or project management experience is required, preferably in the education industryExperience in value chain management required and ideally some experience in gathering and documenting tech requirementsHigh degree of personal ownership and accountability to consistently deliver results in a fast-paced and high-profile environmentStrong organizational and time management skills with a process-oriented mindsetExcellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organizationAbility to travel up to 8 times per yearAuthorized to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $104,000 to $155,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our Culture Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-LinkedIn#LI-Remote#LI-MR1