Business Development Specialist Salary in Nashville, TN

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for developing and modifying advertising sales materials and packages. Develops proposals, presentations and packages to address the priorities and preferences of assigned market segments. Provides advanced and/or specialized support to strategic accounts by researching, organizing and creating presentations and sales materials that align with the client-specific strategy. Works with moderate guidance in own area of knowledge.Job DescriptionCore ResponsibilitiesFacilitates the selling of advertising by providing plans that meet the needs of assigned client and sales force and by targeting and appealing to important clients, industries and market segments.Utilizes research data and analysis to determine best multi-screen advertising solution for targeted audiences, clients and available inventory.Develops customized proposals and pre-sales materials to position the sale of advertising campaigns related to strategic accounts.Gathers and summarizes marketplace intelligence relative to sales and programming. Generates, tracks and distributes sales reports to measure sales effectiveness related to strategic accounts.Partners with Account Executives to maintain strategic client relationships and answer client concerns. Troubleshoots and follows up on client concerns.Assists local leadership with additional tasks and duties as assigned.Provides high level support and leadership on special projects/campaigns/initiatives.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience2-5 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-9baf46b1-8b94-432c-a561-34b489b099cf

DESCRIPTIONAmazon Transportation Services is pioneering new products, services, and technologies within our transportation network. We are building a platform and capability to ensure that our carrier partners are successful and our customer’s freight, no matter how large or small, is delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels. Middle Mile Partner Manager team is seeking a Logistics Specialist to help develop a world class logistics process that delivers goods on time at the best cost. The candidate will work on high-level strategy and design, as well as implementation. This job will require problem solving, basic mathematics, communication, and customer service skills. Key job responsibilities - Collaborating on the development and delivery of key programs, metrics, reports, analyses, and dashboards to drive key business decisions across customer-facing programs. - Identifying and resolving performance score discrepancies for Amazon’s Transportation Services (ATS) network carrier base - Partnering with teams to identify and drive process improvements that improve service, iterate technology and enhance carrier performance engagement and growth. - Pulling data from numerous databases (using Excel, Access, SQL and/or other data management systems)We are open to hiring candidates to work out of one of the following locations:Nashville, TN, USABASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvementsPREFERRED QUALIFICATIONS- 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience- 1+ years of management experience- Bachelor's degreeAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

About Allsup, LLCAllsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You'll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun. Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran's disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.About the roleServes as the primary point of contact for incoming inquiries for claimants pending in the Department of Veterans Affairs (VA) disability appeal process. Reviews claimant completed questionnaires as well as interviews claimants by telephone to complete various disability claim forms. Places outgoing calls to claimants when additional information or follow up as needed. Position involves heavy data entry and claimant education, with the objective of solving problems without escalation. Also responsible for providing the claimant insight into the VA process, explaining decisions and encouraging continued participation in the disability process. Performs work with minimal supervision.What you"ll doResponds to customer inquiries, according to productivity and quality standards. Strives to return all voicemail, email and chat messages within contact center expectations.Support the potential claimants through the appeal screening process and the schedules outbound calls for the VA representative.Support claimants through the use of VA and Allsup generated questionnaires throughout entire process.Understand and support sales process.Accesses claimant's record on the system (past notes, completed fields, actions); interprets, gathers, and conveys information to the caller (claimant, VA and Board of Veterans Affairs).Reviews claimant completed questionnaires and statements and follows up with claimant for additional information, if needed, prior to submitting forms to VA.Interviews claimants by telephone to complete application, appeal, questionnaire and ancillary forms, ensuring appeal deadlines are met.Place outgoing calls to gather information from claimants.Accurately and fully records the claimant's description of the disability onset, medical condition, medical sources, functioning, and vocational history. Resolves discrepancies as necessary.Strives to produce quality work that contains correct grammar, spelling, punctuation, and follows guidelines in Allsup Style Guide.Diligently pursues contact with the claimant and initiate emails and/or letters to the claimant to ensure every opportunity was taken to reach the claimant.Demonstrates technical knowledge and application with respect to the VA disability process. Must have thorough knowledge of functions of all Allsup departments. Provides claimant insight to the process and program requirements.Establishes, cultivates, and maintains a positive and professional relationship with the claimant, while utilizing call management skills.Responds to claimant questions with courtesy, empathy, and professionalism. Demonstrates tact and diplomacy in handling problem solving situations with claimants, VA and employees.Performs vital data entry in case management system. Accurately and thoroughly document talk notes of all conversations and actions.Processes work in a timely and accurate manner.Participates in the training and development of other specialists; shares information.Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.Obtains information regarding other services/programs that might be helpful to the claimant such as health insurance assistance, Medicare, state funded programs (welfare) and other local resources.Mentor peers and support staff.Assist in updating the training manual.Assist with special projects.QualificationsAssociate"s degree preferred with 6 months customer service experience or appropriate Allsup experience.Professional oral/telephone communication skills.Superior organizational skills.High level of initiative.Excellent knowledge of Word and Excel.BenefitsHealth, Dental, and Vision Insurance401(K) MatchingShort-Term and Long-Term Disability InsuranceLife InsurancePaid Time OffPaid HolidaysFlexible Spending and Health Savings AccountTuition ReimbursementPet InsuranceEmployee Assistance ProgramDISCLAIMERTasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.Allsup is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. PI239184047

B. Braun Medical, Inc.Medical Device SpecialistUS-TN-NashvilleJob ID: 2024-24040Type: Remote - Full Time# of Openings: 1Category: SalesTN Hospital SalesOverviewAbout B. Braun B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS. Globally, the B. Braun Group of Companies employs more than 61,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com.ResponsibilitiesPosition Summary: Promote sales of B. Braun Interventional Systems, Inc. products in an assigned territory region. This will be accomplished via direct interaction with new and established Interventional Radiology, Vascular Surgery, and Cardiology customers. The Medical Device Specialist will find territory challenges, establish relationships and provide strategies and solutions while creating opportunities within the BIS product lines. Responsibilities: Essential DutiesAchieve 100% of sales plan within the designated geographical territory.Call on clinical decision-makers to position/close sales of products.Prepare financial analyses, proposals and/or competitive analyses for customers as well as presenting the information to committee members within a hospital.Maintain an awareness of competitive activity with regard to pricing and sales techniques employed.Continue clinical education including training programs, reading, and observation of procedures.Provide BIS marketing and Sales with product and business development information.Extensive travel throughout the assigned Zone to accomplish the above activities and coordinate the activities of the other BIS Medical Device Specialists.Solicit input from clinical decision-makers and the sales force to enhance our product offerings.Expertise: Knowledge & SkillsBasic computer aptitude.Extensive knowledge of B. Braun Interventional Systems, Inc.Strong understanding of hospital structure and role of personnel, including Interventional Radiology, Vascular Surgery, Cardiology customers.Excellent communication and interpersonal skills.Strong organizational skills.Strong math aptitude.Ability to initiate projects and tasks with little or no direction.Ability to make decisions independently, sometimes without many facts available, to solve a customer problem or concern.Ability to work well independent of supervision, as well as in a team environment.Ability to work well with people of diverse personalities and backgrounds.Ability to handle high-pressure sales situations with confidence.Ability to travel extensively and work odd hours and shifts.Ability to present a professional image. The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.#ID#LI#ELTarget Based Range $78,109 - $97,636 QualificationsExpertise: Qualifications - Experience/Training/Education/Etc Required:Minimum of 2 years experience in specialty medical device sales.Bachelor’s degree in related field.Related training in selling and negotiating to high level technical contactsWillingness to travel overnight throughout assigned territory extensively.Extensive overnight travel throughout assigned territoryDesired: While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. .Additional Information Responsibilities: Other Duties: The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.What We OfferB. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com. Through its Sharing Expertise initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.NoticesEqual Opportunity Employer Veterans/DisabledAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.PI239445247

Arguably one of America's Top C&I Developers, due to continued growth and expansion of the business they have two great openings for a pair of Data Specialists. A position that is 100% remote (up to 30 hours p/w) and offers a great deal of flexibility, this will form an instrumental part of developing the Sales & Business Development Team of this 900 person national Solar, Wind & Battery Developer.Requirements:The Data Specialist will clean data to support the Sales team by reviewing Google Earth town by town to identify buildings in New England and other potential states.Once building is identified, Data Specialist will match buildings to accounts in Salesforce, cleanand create accounts, and task the MDS to contact.Data Specialist will populate buildings with contact information (name, email, phone numbers) by utilizing the ZoomInfo platform.Data Specialist will identify duplicate records in Salesforce and resolve.Data Specialist will assist with all campaigns with data needs and support marketing efforts.30 hours p/w, healthcare, and PTO provided.Please apply if interested.

We are seeking a candidate with strong HRIS systems experience to join for a contract opportunity. The Workday Business Systems Analyst is responsible for ensuring the setup and configuration of all HR Technology-Workday. Manage configuration for Workday, Compensation, Advanced Compensation and Recruiting modules. This is a fully remote opportunity. The resource in this role must be able to work Eastern time hours. Contract Duration: 7 monthsRequired Skills & ExperienceStrong working knowledge of HRIS systems. Workday Ecosystems experience required.High-level understanding of business functions/end-to end processes, strategic imperatives, and project management.Strong business case mentality.Demonstrated consultative skills and ability to effectively facilitate groups to consensus. Ability to create trust and confidence quickly.Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology.Ability to communicate effectively both verbally and in writing; ability to communicate with customers, associates, and management; solid teamwork and interpersonal skills.Ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences.Strong business planning, analytical, and conceptual skills to evaluate business problems and apply knowledge to identify appropriate solutions.Well-developed organizational and time management skills; attention to detailAbility to develop and deliver training methodologies and materials.Bachelor's Degree Desired Skills & ExperienceWhat You Will Be DoingDaily ResponsibilitiesActs as Systems Administrator for HR technology, which may include HRMS, ATS, Talent Management and HR Portal technology (telephony, case management, knowledge management) by addressing system problems and enhancing system functionality.Partners with Stakeholders which may include HR, associates, and vendors to determine strategic needs, defines functional/technical specifications, troubleshoot issues, and implement initiatives.Utilizes complex reporting tools to develop, document and monitor cross-process data integration points in future-state business process designs, facilitate resolution of misalignment across process areas.Supports teams in identification, analysis and implementation planning of optimizing design, cleansing legacy data, and prioritizing conversion of integrated data.Develops and manages the business process designs and accuracy of associate information such as company data, location data, position data, custom fields, parent/child relationship, etc.Operates as the key liaison with the HR, Accounting/Finance, Internal/External Auditors for SOX compliance issues or new company, locations, departments, etc. set up.Develops and manages the audit process for associate information; work directly with the HR, Benefits, Payroll, Accounting/Finance, IT management teams to provide data integrity, consistency, and reliability throughout the organization.Develops recommendations for process improvements related to data utilization and maintenance.Performs testing responsibilities, including reviewing specifications, creating test scenarios, and overseeing testing of the system.Manages deployment and testing of system patches/new releases.Provides system updates and enhancement recommendations to Stakeholders.Provide and maintain associate training materials.Responsible for developing, implementing, and maintaining associate master data standards and appropriate legal compliance and company policy.Serves as Tier 2 Specialist to resolve complex technical issues raised by associates and managersMaintains and develops a strong working relationship with business owners as a process advocate.Maintains appropriate issue tracking and manage issue resolution process. Supports the development of specific actions and recommendations to mitigate risk and resolve outstanding issues.Creates, maintains, and delivers status reporting for related project activities to key stakeholders.Performs related duties as assigned.Best Regards,Kshitija Karpate | SENIOR RECRUITMENT LEAD - DIRECT HIREOFFICE (678) 855-7388EMAIL [email protected]

Job DescriptionSUMMARY: Stride Tutoring is an exciting new startup within Stride's portfolio of companies, focused on building and scaling an innovative educational marketplace that connects tutors and students. Our aim is to enable students to achieve their educational goals through receiving high-quality, personalized online tutoring from expert, certified teachers. Over time we plan to expand this marketplace further to serve a broader set of educational needs for a wider range of customers. Stride Tutoring is seeking a Head of Business Development, to establish and develop a vibrant pipeline of B2B customers and strategic partnerships to enhance our opportunities within target markets. This role will provide direction and guidance to a team of Account Executives to meet - and ideally exceed - B2B sales objectives for Stride Tutoring. This role will create cohesive strategies and activities to drive sales to large school districts across the country, as well as identify and execute strategic nationwide partnerships to broaden our distribution. This role reports to the General Manager, Stride Tutoring.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.Lead the review and exploration of new business that tightly aligns with the strategic direction and goalsSupervise, mentor, and guide the Account Executive team using data to create action plans aimed at building the B2B sales pipeline and achieving new and renewal sales goalsDevelop and execute long-term sales and partnership strategies while also meeting near-term milestonesCollaborate extensively with B2B marketing to ensure execution of an aligned and integrated strategic planDevelop systems and procedures in support of the identification, engagement, and development of strategic partnerships, new markets and channels; qualify incoming partnership approachesConceptualize new strategic initiatives that could be built around or benefit from targeted partnershipsDevelop and manage reporting and financial tracking of sales and strategic partnership activitiesWork in the field with the Account Executive team on a regular basis to drive resultsPresent reports on account progress, quotas, and goals to leadership and stakeholdersGenerate and own a sales and business development pipeline, work with leadership and stakeholders to set financial targets and goals, and manage team performance to meet these goalsConduct outreach to potential clients or partners, own the ongoing communication and tracking, and lead collaboration internally regarding contract terms and negotiationsDeliver professional sales presentations to potential partner organizations to persuade and close businessDesign, create, and provide superior training to internal and external sales teams and distribution partnersOwn the end-to-end RFP process for the Tutoring line of businessResearch and analyze the market, competitors, and customers to propose new products/solutions, pricing, and business modelsNetwork extensively to stay informed about current and future market and competitor trendsSupervisory Responsibilities: Directly supervises 3-5 Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.REQUIRED QUALIFICATIONS: 12-15 years of experience in business development or equivalent combination of education and experienceA learner's mindset as well as the dependence on data to drive actions and decisionsDriven, goal-oriented, and self-directedStrong relationship-builder, able to quickly build and sustain trustProven ability to find strategic partnerships that drive revenue and market penetrationProven ability to negotiate and work with high level executivesStrong analytical skills (financial, planning, operational)Demonstrated drive to solve problems in a matrix team environment and lead with high energy and a positive attitudeTangible experience of having expanded and cultivated existing partnerships over timeExperience of working as part of a senior management team and leading strategyCommitment to teamwork and collaborationCommitment to building and contributing to a positive team cultureExcellent communication skillsTrack record of success in prior sales rolesAbility to travel up to 30% of the timeMicrosoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiencyAbility to clear required background checkCertificates and Licenses: None required.PREFERRED QUALIFICATIONS: Bachelor's degree in related field of studyDeep understanding of the virtual education, K12 education, and knowledge/experience of ed tech systemsPrior experience using Salesforce and other sales enablement tools such as OutreachWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is remote and open to residents of the 50 states, D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $147,151.50 to $268,166.40. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Position Title Contact Center Escalations Specialist - Business & Corporate Support Call CenterLocation Work From Home United StatesJob Summary The Business Contact Center Escalations Specialist will be responsible for facilitating any escalated customer calls, answering agent support hotline calls, and meeting service level agreements on case escalations while ensuring KPI goals are met. The Escalations Specialists will also be responsible for acting as a Subject Matter Expert (SME). The ability to multi-task as well as readily shift priorities is essential for this position.Pay Range: $19.85 - $28.15 - $36.46Job Responsibilities:(50%) Escalations/Customer ServiceRespond to all agent support inquiries through the Supervisor Hotline including escalated customer complaints and document voice of the customer feedback.Ensure that customer questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department. Strive to provide all customers with an outstanding customer experience.Complete tickets escalated to management, including customer call backs and survey responses.Process and respond to customer social media and email requests.Ensure knowledge of current policies and procedures while using critical thinking skills to communicate accurate information to agents.Manage all Business & Corporate call types, including agent and/or branch support.Meet and exceed customer satisfaction expectations.(10%) CoachingProvide agent performance feedback received by Business Units, customer complaints, and escalate cases to Management.Share job knowledge and best practices with agents for their continued development.Provide real-time and/or side-by-side coaching, live monitor calls, review recorded calls for continuous improvement of agent performance.Maintain a positive work environment through motivation and visibility to agents. Escalations Specials periodically perform live monitoring of agents, compliment agents for on-the-spot performance, and assist agents struggling with calls.(40%) OperationsManage a range of non-phone activities for agents including coaching, completion of LMS courses, and special projects.Increases employee efficiency by monitoring real time adherence and metrics in a multi-skill call center environment, through dashboards and WFM tool, communicating areas of concern to Management team and making real time adjustments to agent schedules.Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to agents and/or customers, as well as recognize potential additions or modification to policies or procedures.Perform additional responsibilities as assigned by management.Ensure compliance with applicable federal, state, and local laws and regulations. Complete all required compliance training.Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.Performs special projects, and additional duties and responsibilities as required.Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state, and local laws and regulations.Job Qualifications :Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign EquivalentMinimum experience required: 3+ years in a call center environment and/or customer service experience.2+ years of experience in the business & corporate banking industry1+ year sales experiencePrior knowledge of call center operations.Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.Ability and willingness to work the varying shifts including evenings and weekends.Business & Corporate contact center experience (preferred).5+ years in a call center environment and/or customer service experience (preferred).Proven customer service skills and the ability to resolve/mitigate problems and prevent customer dissatisfaction.Exceptional analytical and critical thinking skills and an ability to think quickly under pressure.Commitment to meeting the expectations and requirements of internal and external customers with a good sense of urgency.Excellent verbal and written communication skills and great telephone techniques.Must be collaborative, highly organized, detailed oriented and have successfully demonstrated the ability to manage multiple priorities.Demonstrated ability to look for ways to improve and promote quality.Demonstrated ability to maintain confidentiality using tact and diplomacy.Physical demands (ADA): No unusual physical exertion is involved.

This role is in-office, 5 days a week. Please only apply if you are able to work in office.Salary: $50,000-$75,000 D.O.EGenesis Diamonds is looking for an experienced and creative Social Media Specialist to join our marketing team. As our Social Media Specialist, you will be responsible for helping to develop our Social Media strategy in order to increase our online presence, as well as improve our marketing and sales efforts. Job DutiesOwn our social media content and content creation: to include product/jewelry photography, filming of Reels, TikTok's, stories, UGC Content, etc.Assist in the development, implementation and management of our social media strategy, content calendars & promotional activities.Maintain unified brand voice across social media channelsDay-to-day management/engagement of communities: including interacting with followers, and respond to social media messages, inquiries and comments regularlyReview analytics and create reports on key metrics to prioritize data-driven strategy and creativeKeep abreast of the latest social media and marketing best practices and technologiesMonitor social media channels for industry trendsUse social media marketing tools such as Sprout Social, Facebook Ad Manager, Pinterest Business Hub, TikTok Creator Portal, Google Analytics, etc.Coordinate day-to-day marketing activities that assist in the completion of projects and tasksOther duties as assignedQualifications:Bachelor's degree in marketing, advertising, or similarMust have 2+ years of experience in social media [as a coordinator, or similar role]Must have knowledge & understanding of holistic social media marketing, paid and organic, trending content, content strategy & content calendar creation. Understanding of digital marketing, and content marketing a bonusCollaborative thinker, team player, and positive mindsetExcellent knowledge of Facebook, Instagram, TikTok, Pinterest, LinkedIn, and X, as well as other social media platforms and best practicesExcellent writing, communication, and presentation skillsStrong multitasking skills and ability to manage multiple projects simultaneouslyProficiency in full Microsoft Office suite, Apple products, & Adobe Creative Suite [Digital marketing/social media certifications a plus].About Genesis Diamonds:We are proud to be part of this vibrant and growing city with its unique history and significant heritage. Since coming to the South in 2004, Genesis Diamonds has revolutionized the way diamond buying is done in Tennessee, Ohio and Kentucky. This concept empowers the customer and sets new standards for quality, education, and value. You will be dazzled by one of Tennessee, Ohio and Kentucky's largest selection of loose and mounted GIA certified diamonds complemented by an unsurpassed collection of the finest designers in the jewelry industry today.Because of our impressive accomplishments, we have earned the prestigious titles of ''The Official Jeweler of the Tennessee Titans'' and "The Official Jeweler of the Kentucky Wildcats." Nashville residents have also voted Genesis Diamonds as both the ''Best place to buy an engagement ring in Nashville'' & "Best Jewelry Store" 14 years & counting. As part of our commitment to the community, we are also actively involved in many organizations such as the Tennessee Performing Arts Center and the American Heart Association.Genesis Diamonds has successfully changed everything about how diamond jewelry is sold in the Southeast by offering greater value, more selection, and superior customer service. Our mission is to empower consumers while making diamond purchasing the romantic and pleasant experience it should be.Generous Benefit Package including:401(k)401(k) MatchingMedical InsuranceDental + Vision InsurancePaid Time OffSick Pay7 Paid Holidays

Drive sourcing, recruiting, selection and onboarding to support fully staffed stores with friendly associates. Interview candidates and make hiring decisions. Partner with relevant stakeholders to create and drive succession planning strategies. Ensure the accuracy, integrity, daily maintenance, release of information, storage, and confidentiality of all associate data. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! Minimum - 2+ years of experience in human resources or retail department management- Knowledge of HR business processes and employment laws- Ability to maintain a high degree of confidentiality- Ability to build and maintain cooperative business partnerships- Effectively able to prioritize and handle multiple projects and responsibilities- Excellent presentation, oral and written communication skills- Proven knowledge and experience working with external recruiting sites, resume databases and external recruiting activities Desired - Bachelor's Degree human resources- Any experience in recruiting/hiring, training and development, coaching, employee relations, and/or HR strategy- Conduct interviews, make hiring decisions, manage the offer process and initiate pre-screening tests and background checks- Drive sourcing, recruiting, selection and onboarding for store positions; verify that new associates are properly onboarded and trained to perform their work- Assist the division HR department in conducting associate investigations- Lead and support store leadership in implementing HR processes, procedures and programs to promote engagement, culture and retention- Provide counsel and coaching to management on associate issues (i.e., leaves of absence, workers compensation, PTO, policies, retention, performance, succession)- Coordinate and deliver (as appropriate) associate training programs, including new hire orientation, manager on duty and department leader development- Act as subject matter expert for associate data and human resource information systems, policies and processes- Respond to and resolve associate inquires with a sense of urgency and high level of service- Conduct exit interviews and feedback discussions to identify and track trends that may impact retention- Support talent acquisition in the creation and ongoing maintenance of hiring requisitions and new hire onboarding process (background checks, drug screen, I-9, new hire paperwork)- Assess data submissions for completeness and resolve data discrepancies- Support record requests by retrieving appropriate documentation and providing it to business partners when needed- Collect data regarding current processes; develop improved methods with input from stakeholders- Comply with federal, state, and local labor laws, including minor labor laws and support compliance with food and alcoholic beverage laws/regulations- Process data entries related to wages/salaries, terminations, status and position changes, newly hired and rehired associates, transfers, time accrual maintenance, updates to associate personal information and other HR activities in an accurate and timely manner- Travel to store locations to drive HR initiatives and provide consultation and support for management and onsite staff- Must be able to perform the essential job functions of this position with or without reasonable accommodation