Customer Experience Manager Salary in Missouri, USA

Eurofins is the world leader in the food, bio/pharmaceutical product testing. It is also number one in the field of environmental laboratory services and one of the global market leaders in agroscience, genomics, discovery pharmacology, and central laboratory services. With over $2 billion in annual revenues and 2 5 ,000 employees across 225 sites in 39 countries, Eurofins is a leading international group of laboratories providing an unparalleled range of testing and support services to the pharmaceutical, biopharmaceutical, food, environmental, and consumer products industries and to governments. Eurofins Panlabs is committed to assisting clients achieve drug discovery success by providing comprehensive data. We are the most experienced pharmacology service company, in continuous operation for over 40 years, while setting the benchmarks for quality, convenience, and expertise. Our legacy includes concurrent controls run with every experiment, a historical database on assay performance, industry experienced professionals that assist in study design and data interpretation, and eCTD compatible data reports. Client Service Representative responsibilities include, but are not limited to, the following : Inbox triage and coordination with colleagues. Receive client requests by phone, email or website. Phone or email clients for clarifications, to respond to question or other communications that are best done vocally. Answer client requests by phone or email in a proper and timely fashion. Prepare and send quotations and other study related documents to clients. Coordinate project initiation and follow established timelines. Communicate information to clients as appropriate in an efficient and professional manner. Provide update of study/program progress to clients. Prepare and send final documents of study results to clients Maintain and update internal applications and databases (CRM and other IT tools). Provide support to Business Development. Provide support to Study Directors and study related activities. Remain business-focused, detect any potential business opportunities and share any business highlights with both business development and management. Where applicable, participate in the investigation of issues and/or complaints reporting back to manager. Provide KPI's, reporting and other executive summaries as needed by management. Take charge of coordinating strategic client programs. Provide support to commercial activities such as follow-up with quotations and answer client questions about our services. Organize training demos of our e-Commerce and Data Online tools and help clients navigate amongst the offers. Coordinate with other Client Services teams of the Eurofins Pharma Discovery Services group to meet client needs. Participate actively to Corporate and other transversal projects led within the Eurofins Pharma Discovery Services Client Services Group. The ideal candidate would possess : • Ability to Multi-task • Strong computer, scientific, and organizational skills • Excellent communication (oral and written) and attention to detail • Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude • Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies Basic Minimum Qualifications : • Associates degree, or equivalent directly-related experience (two years of directly related industry experience is equivalent to one full-time year of college in related major) • 2 Years related experience in a customer service focused field or environment • Authorization to work in the United States indefinitely without restriction or sponsorship Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed. Candidates currently living within a commutable distance of St. Charles, MO are encouraged to apply. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options. To learn more about Eurofins, please explore our website www.eurofinsus.com . Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.Job DescriptionPosition OverviewAs a Manager on the Environmental Compliance & Strategy team, you will be responsible for the development of project-specific federal and/or state environmental strategies and compliance requirements to support the development, construction, and operation of long-distance transmission and utility-scale generation (wind and solar) projects in Oklahoma.The ideal candidate will have an expert-level understanding of renewable energy project processes and experience and expertise interpreting and applying federal and state environmental laws (NEPA, ESA, and CWA, and other federal environmental laws), federal guidelines (WEGs), and policies, and developing innovative environmental compliance strategies for complex utility-scale projects.The ideal candidate will be an organized and collaborative self-starter with a keen attention to detail, with the ability to handle multiple projects at various stages of development, construction, and operations. The successful candidate will have demonstrated capabilities in managing the environmental compliance process for utility-scale renewable energy and/or transmission projects and an understanding of NEPA, ESA, CWA, and other federal environmental laws.To fulfill these duties, you will collaborate with internal project teams such as transmission and renewable development, engineering, government affairs, and construction management; external teams like environmental and engineering consultants, and external legal counsel; and external stakeholders such as private landowners, state/federal resource agencies, and conservation organizations.ResponsibilitiesAdvise ECS management, development teams, and others regarding the environmental permitting of projects from planning phases through implementation.Identify and communicate project needs, schedules, and risks across project support teams. Work collaboratively and efficiently with internal teams and external parties (e.g., consultants and counsel) to execute project work on schedule, and develop strategies to address environmental-related issues.Supervise the work of project environmental consultants, and manage efforts which includes reviewing proposals, scheduling survey timelines, and ensuring survey methodologies follow wildlife agency input and satisfy permit conditions/project needs.Review resource reports with critical attention to meeting regulatory standards, data and documentation accuracy, and survey objectives, methods, and results. Review technical reports provided by consultants.Develop strategies to mitigate environmental impacts of projects from project inception through post-construction.Advise on project design in collaboration with generation and transmission development and engineering teams to ensure compatibility with project commitments/requirements.Respond to internal environmental-related inquiries in support of project contracting, project financing, and third-party due diligence.Ability and desire to maintain a complete and organized project record to demonstrate compliance with federal and state wildlife regulations.Leads agency meeting engagement, including strategy and material development.Participate in regional and national initiatives, symposia, conferences, and industry groups as needed to achieve Company objectives.Support Tribal Nation engagement in close collaboration with the project's Tribal Liaison.Build relationships and support federal and state regulatory agency consultation by leading coordination early and often through development, construction, and operation as needed.Required Qualifications Bachelor's degree required5+ years in energy project developmentDemonstrated ability in developing energy projects through complex permitting environments to construction/financing.Experience and expertise interpreting and applying federal and state environmental laws (NEPA, NHPA, BGEPA, MBTA, ESA, and CWA), guidelines, and policies, and developing innovative environmental compliance strategies for compliance for complex utility-scale projects.Must be willing to travel as needed (20%), depending on the needs of the project.Skills:Ability to effectively prioritize multiple tasks and make independent decisions that promote/advance company and project goals and objectives. Must be self-directed, with the ability and desire to work independently and effectively in a team environment.Able to act and adapt to a fast-paced business environment with competing deadlines, and quickly learn and implement internal processes.Strong attention to detail, assuring documents and communications are concise and accurate.Ability to interpret environmental data and identify potential project risks.Preferred Qualifications Advanced degree in biological science/natural resources/environmental policy or environmental law degree.Experience developing and constructing utility-scale generation and/or long-distance linear projects in Oklahoma.Ability to navigate ArcGIS and Google Earth to interpret environmental spatial data and identify potential project risks.Working knowledge of resource avoidance and minimization measures for the development and construction of utility-scale projects.Salary Range$123,000 - $145,000BenefitsEligible for medical, dental, vision, 401(k), bonus, paid time off, etc.Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Job DescriptionThe Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.Required Certificates and Licenses: None Required.Residency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C.Job Description:The Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.Identifies and documents work procedures, prioritize workflow and staffing resources, and communicate those strategies effectively to the team, senior management & multiple business units.Manages & reports on daily SFDC case load while looking for ways to improve SFDC and other key system Processes.Evaluates daily priorities and procedures while implementing new & existing return campaigns that target specific workflows.Develops new tools and resources to improve work efficiency, confirms all system processes are working appropriately and updates as needed.Performs replacement analysis making recommendations to both positively impact K12 and our agents.Manages third party mailing house vendor.Develops and manages agents' success measurements and evaluates workflow metrics to conform to policies and procedures.Coordinates and manages computer return pilot programs as requested.Manages purchase orders and purchase requisitions for peripherals; manages peripheral inventory.Provides daily and weekly reports to senior management.Identifies forecasts, trends, obstacles, and opportunities that affect material and hardware reclamations.Constantly analyzing staffing, team dynamics for areas of improvement as well as business improvements suggested to decrease costs and raise collection efforts.REQUIRED QUALIFICATIONS:Bachelor's Degree orThree (3) year of experience in operations, enrollment, reclamations, or other relevant work OREquivalent combination of education and experienceAbility to clear required background check.DESIRED QUALIFICATIONS: Management experience: coaching and motivating remote workforce, caseload management.Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.Ability to maintain a professional home office without distraction during our hours of operation.Attend virtual training via web cam.Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency, Salesforce.Ability to solve problems independently, quickly, thoroughly and to communicate resolutions.Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $46,269.75 - 74,031.60annually. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Purpose:The Customer Experience Account Specialist Sr performs duties specifically for top tier A level accounts, related to promotional and new item process execution and provides communication and analytical data for customers. High level tasks include communicating customer specific promotions to internal departments and maintaining up to date information for each customer or chain. This role brings industry knowledge, exceptional critical thinking skills, outstanding communication skills (verbal and written), and a very high degree of business acumen to the account team. The Customer Care Account Specialist Sr must execute and prioritize in a very fast paced environment and often adapt to changing customer needs with little notice. As a result, very strong organizational, technical skills and attention to detail are a must. Working daily with the Channel Account Manager, this role provides critical service to top accounts.Job Responsibilities: Partner with Account Management to maintain all required information necessary to support customer requests and initiatives. Partners with Account Management, Account Specialists, and internal departments to resolve customer issues. Communicates frequently with customers at a corporate or leadership level and attends offsite customer or broker meetings as needed to support the account. Oversees all day-to-day customer needs regarding promotional, reporting, planned demand, and allocation support that require immediate action or follow up. Manages the administrative implementation of discontinued products and pack size changes with the customer. Works with broker reps, vendors, customers, and account management to establish new or promotional item selection and executing new item intros and promotional orders through UNFI internal teams. Trouble shoots item discrepancies from file matches as well as identifying and resolving technical requirements for supplying the customer item and pricing data files. Communicate with Account Management any issues surrounding order fulfillment and delivery related to service level reporting in a timely manner Reviews New Store Opening accounts within the UNFI business systems, as well as those accounts that require special handling. Ensure proper attributes, tables (i.e. discount sales tables), and price structure is activated on each account. Coordinates with outside sales reps (Channel Account Manager or Reg'l Sales Manager) to ensure that all initial opening store information is correct and in place for the new store opening. Manages the process of entering, communicating, and monitoring allocation orders in a timely manner, ensuring proper lead times are met. Interfaces with purchasing to ensure adequate inventory levels for the facilitation of large retail purchases and opening store orders. Responsible for clear and thorough communication with the routing and operations departments to communicate impending large purchases on opening store orders and refill orders. Implements discounts from brokers and manufacturer representatives for opening order discounts. Ensures that credits are issued when discounts are given. Acquires new store deal sheets within the company-established guidelines and creates and maintains the discounts for these deals. Creates ad-hoc spreadsheets that list the New Store deals that have been authorized. Create, edit, and maintain reports as required by the customer (sales, inventory, performance) Demonstrate knowledge of UNFI services offered resources, policies, and publications. Job Requirements:Education/ Certifications: (Required & Preferred) Bachelor's Degree preferred or equivalent related training and experience. Five (5) years customer experience related experience is required. Demonstrated knowledge of UNFI services offered resources, policies, and publications. Experience prioritizing and/or manage time, projects, records etc. Must have experience servicing high profile accounts and the practices and procedures specific to the required tasks. Analytical background in consumer-packaged goods distribution and/or category management preferred. Proficient in analytics and reporting. Proficient in Microsoft office Applications including Excel, Word, and Outlook. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Description Manager Workforce Management Location: This position will work a hybrid model (remote and office). The Ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. Preferred locations: Altamonte, FL or St. Loius, MO. BioPlus Specialty Pharmacy is now part of CarelonRx (formerly lngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey. The Manager Workforce Management will be managing Real Time Analysts and Scheduling and Forecasting Analysts. How you will make an impact: Monitors forecasting effectiveness and accuracy at all levels. Ensures service levels and productivity goals are met. Implements and maintains workforce management platform. Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement. Coordinates all reporting related to workforce management. Develops performance indicators and reporting mechanisms to measure operating standards and to facilitate effective decision support. Organizes project tasks, structures information collection activities and sets timelines for completion of required tasks. Develops and maintains scheduling processes. Serves as the resident expert on workforce management software package. Participates in long range planning and the formulation of goals. Oversees technology and process improvements to ensure the highest-level possible customer satisfaction and cost effectiveness. Collaborates with Information Systems staff to design, implement and maintain customer communications systems. Develops presentations around project recommendations and implementation and presents them to senior management. Completes special projects as needed. Hires, trains, coaches, counsels, and evaluates performance of direct reports. Minimum Requirements: Requires a BS/BA degree in business, statistics or a related field; at least 2 years in a multi-skilled call center environment; 5-7 years of operations management experience including forecasting, scheduling and real-time operations management; at least 2 years' experience using Workforce Management Software; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: Proficiency in workforce management platforms and strong analytical skills. (i.e.: NICE, Tableau) Exceptional organizational and managerial abilities. Excellent communication skills and ability to collaborate with various stakeholders. Detail-oriented with a strategic approach towards problem-solving. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.

*This position is an hourly role, completely remote but prefer someone in the Northeast due to customers being serviced. The hourly rate for this role can range from $20-$23/hr based on experience, location etc. EXCEL skills a MUST for the role.Who We Are:UNFI is North America's Premier Food Wholesaler. We transform the world of food for our associates, customers, suppliers and the families we serve every day. With deeper full store selection and compelling brands for every aisle, built on an unmatched heritage in great food and fresh thinking. And smarter food solutions, from fulfillment to insights and beyond, that help entrepreneurs and major brands alike unlock their full potential and transform their businesses - for the better. Better Food. Better Future.Purpose:A Customer Support Specialist position focuses on retaining and servicing the largest and most strategic accounts with maintaining data accuracy among business software. The Customer Support Specialist represents the client within cross-functional teams. This position is responsible ensuring data accuracy and customer satisfaction within the account portfolio related to item maintenance, promotional, new item process, and pricing execution.Job Responsibilities: Responsible for reviewing data for integrity and accuracy, prior to the hand-off for any system inputs. This role would act as the primary audit point for Planned Demand quantities, allocations, and special event data. Courteously and promptly resolve customer questions and problems or properly refers them to appropriate personnel. Executes the administration of customer required systems, to include pricing, promotions, and general item maintenance. Maintains customer specific national and regional custom discount files within UNFI and Customer based systems. Execute and coordinate with internal departments on promotion and new item process for assigned accounts. Review and coordinate with Account Managers on new store opening accounts within the UNFI business systems to ensure proper attributes and price structure is activated on each account. Job Requirements:Education/ Certifications/Experience: Associate degree in Business Management or a related field or equivalent experience. 3-5 year's customer related experience and account management experience is required All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closelywith customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The positionrequires positive interpersonal skills including effective verbal and written communication skills.Responsibilities: Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors. Processing billing and invoicing with tight turnaround times and attention to detail. Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management. Daily effective communication (email, phone, or in-person) with customers and internal team members and management. Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary. Observe all company safety rules and assist in enforcement as appropriate.2nd SHIFTMonday-Friday3:00 pm - 11:00 pmRequirementsHigh School Diploma or GED; or equivalent combination of experience and education;Bachelor's degree in business or similar discipline preferred. 3 years verifiable customer service experience Strong written and verbal communication skills Outstanding computer and data entry skills Proficient in Microsoft Office suite

Let Volt Help You Move Forward! Volt is immediately hiring for Customer Advocacy Specialist in Atlanta, Georgia Job Overview: Overview We are seeking a dedicated and detail-oriented individual to join our team as a Part-Time Customer Advocacy Specialist (B2B). This role will primarily involve providing support to project managers, account owners, and marketing teams in a business-to-business (B2B) context by advocating for the needs and concerns of our clients' customers. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for delivering exceptional customer experienceAs a Customer Advocacy Specialist, you will: Customer Support: Serve as a secondary point of contact for customer inquiries, feedback, and concerns within a B2B environment. Assist in addressing customer inquiries promptly and professionally via email, phone, or chat platforms. Project Management Support: Utilize project management tools and platforms such as monday.com and similar software to assist project managers in coordinating and executing various initiatives related to customer advocacy within B2B accounts. This may include organizing customer feedback sessions, tracking project timelines, and ensuring timely completion of deliverables. Account Owner Support: Collaborate with account owners to gather insights into customer needs and preferences specific to B2B relationships. Help identify opportunities for improving customer satisfaction and loyalty within the B2B context. Marketing Collaboration: Work closely with marketing teams to develop customer-centric messaging and content tailored for B2B clients. Provide input on marketing campaigns and initiatives to ensure alignment with customer advocacy goals within the B2B sector. Issue Resolution: Proactively address customer concerns within B2B accounts and escalate unresolved issues to the appropriate teams. Follow up with clients' customers to ensure satisfactory resolution and maintain positive relationships within the B2B framework. Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and resolutions within B2B accounts using project management tools and platforms. Generate reports on key performance metrics and trends to support data-driven decision-making within the B2B context. This is a PART-TIME opportunity. Schedule: 20 up to 32 hours per week Remote Role The ideal candidate will have: Bachelor's degree in business administration, marketing, communications, or related field. Previous experience in customer service, account management, or project coordination preferred, particularly within a B2B setting. • Experience with project management tools and platforms such as monday.com or similar software. Excellent communication skills, both written and verbal, with an understanding of B2B marketing, sales and communications dynamics Strong interpersonal skills with the ability to build rapport and trust with clients' customers and internal stakeholders. Proficiency in Microsoft Office Suite Ability to work independently and collaboratively in a fast-paced environment. Pay Range: $60-70 (to be determined by manager after interview)*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.Job ID : 419809

Start working the way you have imagined with a top automotive manufacturer! Volt is immediately hiring multiple Customer Feedback Program Administrator - Auto Industry for an immediate opportunity with a top auto maker in Fountain Valley, CA. As a Customer Feedback Program Administrator you will: Work with management to develop and implement standards and procedures to enhance overall dealer sales and service operations processes to improve dealership performance and raise dealers who are performing at sub-standard levels through process and product initiatives. Develop tracking tools to gauge process improvement and internal department/division and dealer/regional standing versus objective. Support the Sr. Manager, Retail & Customer Feedback, as a SME for the Retail Experience Survey Interference Program and the unusual activity report. Investigate, discuss, and document discussions surrounding survey interference and unusual activity. Act as clearinghouse for many processes, region lists, and signed forms. Support management with the retail-facing customer feedback programs including collaborating and training field representatives in specific areas of the Retail Experience Survey Program. Support management to report on the Retail Experience Survey Interference Program. Responsible for contact report documentation, maintaining support documentation, and improving the current process of programs. Follow process steps for the survey interference program and enhance unusual activity report understanding with field representatives. Leverage AdobeSign for Dealer interference strike letters. Hours are Monday - Friday from 8am -5pm working hybrid -3 days onsite, 2 days remote. Positions are temp for 6 months and offer the foot in the door of a top company known to hire on our talent. The ideal candidate will have: Three years of experience in a similar field preferred Prior experience at an automotive dealership and/or OEM is preferred Experience in customer service and process improvement preferred Knowledge of automotive dealer terminology helpful (e.g., ROs, RDRs, Customer Pay, Warranty, DMS) Completed Bachelors degree Pay Rate: $25-32/hr ** Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that may include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable lawsJob ID : 422558

Innova Solutions is hiring for a Customer Service Specialist 2 Position type: Customer Service Specialist 2 Duration: 6 Months Location: St. Louis, MO Required Qualifications: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Customer Service. Review and analyse basic or tactical Customer Service assignments or challenges that require research evaluation and selection of alternatives related to low-to-medium risk deliverables. Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function policies procedures and compliance requirements. Provide information to client personnel in Customer Service. Required Qualifications: Will be working with customers to address brokerage complaints. Series 7 required - MUST BE ACTIVE or within 2-year window so it may be re-activated quickly. Brokerage operations experience Customer service experience Microsoft Products PAY RANGE AND BENEFITS: Pay Range*: $30 - $35 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits(based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of the Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.