Incident Manager Salary in Lynnwood, WA

Position Summary: Assist the store manager with daily tasks. Act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store. Assist the store manager to achieve growth and sales targets by successfully managing and motivating sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication, during every shopping occasion in store and online. Achieve personal sales targets. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.Based in Portland, Oregon, Fred Meyer Jewelers merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer Jewelers customers in over 120 store locations throughout the United States.Because Fred Meyer Jewelers is one of the largest and fastest growing jewelers in America, your career path, which can take you where you want to go. Whether your interest is to be a Sales Professional in the Northeast, a Store Manager in the Midwest or a Regional Supervisor in the Sun Belt ... chances are Fred Meyer Jewelers is there with exciting career opportunities for you.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer Jewelers family! Desired Previous Job Experience: Knowledge of Fred Meyer Jewelers policies, procedures Management experience Proficiency with Microsoft Outlook, First Place, Act , Intranet Experience directing/participating on project teams Minimum Position Qualifications/Education: High school diploma or general education degree (GED) plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or combination of relevant education and experience Minimum 18 years of age Ability to pass drug test Maintain confidentiality Accuracy/attention to detail Ability to organize/prioritize tasks/projects Diamond Council of America (DCA) courses completed within a year from being hired to this position Essential Job Functions: Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service Maintain profitability of location through sales and proper shrink and expense control Achieve personal sales targets by turning every customers lifes meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties) Foster life-long emotional connections with customers by clienteling Support the coordination of the operations functions Display merchandise and promotional materials in accordance with corporate merchandising plans Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems Provide product knowledge, features and benefits to customers when presenting merchandise Estimate repairs and inspect/clean customer jewelry Perform watch battery replacements and band adjustments Suggest designs for custom jewelry Follow receiving and processing procedures Maintain overstock/understock conditions to retain ordering system integrity Maintain daily/weekly sales and take appropriate action Respond to customer comments/complaints Complete customer incident and associate incident/accident report forms Participate in inventory process Complete case counts Assist with and process time and attendance Develop staff scheduling and enter weekly work schedule for associates Assist with special maintenance arrangements for location Maintain flexibility to work any shift, including holidays and overtime Travel to other store locations to provide back-up coverage on an occasional basis Must be able to perform the essential functions of this position with or without reasonable accommodation

Position Summary:Prevent and reduce loss due to bad debt, cash over/short and civil liabilities; reduce shrink and improve margins. Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family!Knowledge of Fred Meyer policies, procedures and organizational structure Bachelors degree in criminal justice Retail security experience Law enforcement experience Ability to continue education High school diploma or general education degree (GED) or a combination of relevant education and experience Minimum 18 years of age/21 years of age in Alaska Ability to pass a drug test Ability to work in a fast-paced environment while maintaining a high degree of accuracy and attention to detail Ability to handle sensitive information while maintaining a high degree of confidentiality Ability to organize/prioritize tasks/projects Familiarity with loss prevention terms and processes Proficient Microsoft Office skills Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service Detect, deter and/or detain external theft suspects Reduce customer and associate dishonesty by initiating and encouraging actions to prevent external and internal theft Monitor large shrink areas in stores Report incidents to the asset protection manager Support customer and associate relations through communication and training Provide credible court testimony Identify areas of high theft Verify compliance with corporate policies Promote and follow company initiatives Maintain flexibility to work any shift, overtime and weekends on a regular basis Must be able to perform the essential functions of this position with or without reasonable accommodation