Associate Specialist Salary in Jersey City, NJ

Job Req ID: 24126About Supermicro:Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.Job Summary:Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues. This position will be based in our office located in Jersey City, NJ.Essential Duties and Responsibilities:Includes the following essential duties and responsibilities (other duties may also be assigned): • Provide technical support over phone and/or web to customers on hardware and software issues • Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed • Determine requirements and/or root cause of technical issues by working with customers • Answer inquiries by clarifying desired information; researching, locating, and providing information • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions • Fulfill requests by clarifying desired information; completing transactions; forwarding requests • Ensure escalation situations are managed and corrected quickly and professionally • Drive customer satisfaction through service excellence • Work with other engineers, account managers and developers • Provide and contribute information such as fault triage and training materials • Attend and complete all required training and certification exams • Learn to be proficient in service and repair of all systems (current, new, and updates)Qualifications:• Knowledge of x86 architecture • Knowledge of server management tools: IPMI and command line tools • Knowledge of OS - Linux or Windows • Knowledge of server logs and OS logs • Knowledge of Network architecture • Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators) • Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable • Experience in talking with customers to defuse situationsSalary Range$65,000 - $90,000The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.EEO StatementSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Job PurposeThe candidate will support the Healthcare Regulatory Compliance team with ongoing maintenance and acquisition of regulatory license and related compliance activities.Position Primary Responsibilitiesprimary responsibility of the candidate is to provide administrative support to the Healthcare Regulatory Compliance Director who can assign responsibility for all or some of the areas listed below.Detailed Responsibilitiesadministrative support to the Healthcare Regulatory Compliance team including reviewing, updating, and coordinating regulatory tasks.and maintain the license management database to ensure license entries are up to date for all branches.and organize the regulatory shared folder by site and state board information.the direct supervision of the Healthcare Compliance Director, prepare and maintain accurate documentation, records and reports related to regulatory compliance activities.invoices for regulatory licensing and associated tasks by coordinating with internal departments.with regulatory due diligence, update branch-specific data, designated representative information and keep other relevant compliance information current.customer FDA registrations and state licenses are accurate and up to date.and maintain applications and renewal submissions to the state licensing portals.and submit state and federal background checks for designated representatives and corporate officers.with the regulatory affairs specialist to obtain necessary documents and information as requested on applications.and coordinate tasks and activities associated with meetings, presentations, and trainings as needed.QSHE licensing and/or compliance related queries from internal employees and management directing them to appropriate support.confidentiality and integrity in handling sensitive information related to regulatory compliance activities, adhering to company policies and procedures.other administrative duties as assigned.Education, Qualifications, Skills and Experience Education, QualificationsHigh School Graduate / GEDAssociate's degreeEducation and Qualifications of the Healthcare Regulatory Compliance Administrator should be related to any single area / field or combination of the following2 years of experience in a regulatory, paralegal or compliance support position. Experience in the pharmaceutical or logistics industry is a plus.Skills and ExperienceExternal Candidates:Minimum 2 years in a similar positionInternal Candidates:Minimum 2 years with KNExternal and Internal Candidates:Have the ability to work effectively in a high-pressure environment.Working knowledge of database maintenance and data-entry.Coordinate multiple tasks simultaneously and prioritize each appropriately.Effectively communicate in a professional manner with all levels of KN Associates.Maintain acute attention to detail. Create documents, reports, and data entry. Desired personal traits are someone that is organized, methodical, analytic, approachable and is pro-active.Ability to handle sensitive information in a confidential manner