Technical Support Analyst Salary in Hoffman Estates, IL

Position Responsibilities & Essential functionsReceives inbound client/associate inquiries via phone, web chat, e-mail, and online ticketCreates case logs, record information, establish resolution time, follow up on issues, and escalate complex issuesAssesses issues and establish a course of action to guide the client/associate to timely resolution of inquiryTroubleshoots problems with malfunctioning software applications and recommends corrective actionDirects and guides clients through resolution of technical issuesSubmits requests for product changes and other custom programming updatesPractically applies knowledge of CDK case resolution process, policies, and escalation methodologyAttends training courses as required and stay abreast of evolving internal processes and industry developmentsProvides customer service and remote support services and applies problem solving skillsWorks in a team environment and assist team members on various issuesProvides other ad hoc support and duties as assignedWorks in an environment with competing prioritiesQualifications & Requirements:Associates/Bachelors strongly preferredProficient PC skills, specifically in Windows and IOS environmentsKnowledge and familiarity with mobile devices (Smartphones/iPads)Ability to document, track and monitor a problem/issue to a timely resolutionProblem solving abilityStrong negotiation skill; strong verbal and written communication skills along with prioritization of dutiesPREFERRED ATTRIBUTES & Qualifications:1 year of PC desktop support or technical support experience with client contactKnowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)Experience using a ticketing System such as Clarify, Remedy, or FootprintsKnowledge of Unix / Linux / SQLPC certifications (A+, MCDST or MCST)Automotive industry experienceBilingual French or SpanishHourly Range: $22.00/hr to $24.00/hr Internal Mobility Criteria Given the level of training and time required to ensure proficiency in this role, employees will be expected to remain in role for a minimum of 24 months before any internal movement, outside of Customer Care, will be approved.Any employee below this threshold will require approval by Sr. Director or above.CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:Paid Time Off (PTO)401K Matching ProgramTuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

***This will be a hybrid role based in Hoffman Estates, IL***The Sr. Systems Analyst - Merchandising Systems is responsible for providing support and monitoring of existing systems at Claire's, contributing to and leading small parts of the implementation of new systems, guiding the maturation / evolution of those systems over time as the business changes, and mentoring junior-level associates. They have a good understanding of both technical aspects and functional usage of systems, strong analytical skills, and the ability to communicate effectively to both technical and non-technical stakeholders. Main responsibilities include... Provide advanced technical support and troubleshooting assistance for systems, data, and integrations Collaborate with cross-functional teams to address issues and implement solutions Monitor data integrations between systems to ensure seamless, consistent data flow Conduct regular audits and validations to ensure data accuracy and integrity; address data quality issues Analyze complex data sets to identify trends, anomalies, and insights; utilize visualizations to communicate Recommend and implement technology solutions that align with business goals and objectives Identify, design, and implement enhancements, improvements, and automation to increase efficiency Design tests, review and debug systems, integrations, and processes to ensure they meet quality standards Configure systems and integrations as needed to achieve desired results Create and review documentation and technical specifications as needed to aid IT and Business teams Stay current with emerging technologies and industry trends; focus on continuous improvement Mentor junior-level associates Other duties as assignedQualificationsBachelor's degree in Computer Science, Information Systems or related field, or equivalent experienceStrong analytical and problem solving skills requiredStrong interpersonal, written and verbal communication skills requiredAbility to work effectively both independently and as part of a team requiredStrong MS Office and SQL expertise requiredStrong knowledge of and experience with multiple methods of data integration requiredStrong understanding of retail business processes requiredStrong retail systems knowledge requiredKnowledge of Blue Yonder Portfolio Merchandise Management (PMM) application required Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.