Executive Director Salary in Hartford, CT

Vice President, Customer EngagementOperationsRemote, with hybrid options available in New York City or Reston, VAType: This is a full-time position About the TeamCollege Board's Operations division (130 ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading exciting work to advance customer experience through the use of innovative solutions, products and technology to enhance the delivery of digital assessments.The Customer Engagement department (65 ppl) is a combination of customer and technical support teams augmented by vendor operations, training and forecasting/planning to deliver all aspects of multi-channel support to our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year.This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to provide a positive and effective overall customer experience.About the OpportunityYou'll direct our day-to-day customer engagement work and all aspects of customer support and service, plus guide customer experience strategy and vendor operations aswe aim to deliver a positive experience for each College Board customers. This position is responsible for the delivery of services and support for our wide range of customers, including educators, students, parents, states and districts. You will also be a key contributor to our Operations leadership team as we complete our transition to a digital testing operation. Ready to lead an extraordinary team? Keep reading!In this role, you will be required to excel at the following to deliver effective and positive customer experience and support through excellent service, innovations and operational enhancements:Strategic Leadership: Develop and execute the strategic vision and roadmap for Customer Engagement aligning with the overall College Board mission and Operations division priorities.Team Leadership: Provide strong leadership and direction to the Customer Engagement team, fostering a culture of collaboration, excellence, inclusion and customer-centricityOperational Excellence: Drive operational efficiency and effectiveness across all Operations customer-facing functions and large external vendors, optimizing processes, workflows, and systems to enhance customer satisfaction and drive business resultsCustomer Experience: Champion a customer-first approach throughout the organization, ensuring the delivery of exceptional experiences at every touchpoint of the customer journeyCross-functional Collaboration: Collaborate closely with Program, Product, Technology and Field leadership, as well as Communications and Marketing to ensure alignment on customer needs, product enhancements, and go-to-market strategiesPerformance Management: Define key performance metrics and benchmarks for Customer Engagement, regularly monitoring and analyzing performance data to drive continuous improvement and operational excellenceCustomer Advocacy: Leverage the voice of our external customers and establish the people, processes and data required to advocate for them through a focus on their needs, feedback, and challenges to influence program and product policy and communications.Talent Development: Recruit, develop, and retain top talent, providing coaching, mentorship, and growth opportunities to empower team members to reach their full potentialRisk Management: Identify potential risks and issues impacting customer satisfaction and experience and operational delivery, developing proactive mitigation strategies to address them effectivelySpecific Responsibilities include:Set Vision & Strategy (40%)Set the overarching vision and direction for customer engagement at College Board and ensure a strong customer experience that is differentiated based on customer needs and expectationsFoster a customer experience mindset and framework for processes, products and decision-makingWork closely with different stakeholders across the organization to provide a strong service to our customers by addressing the root of the problemDevelop a deep understanding of College Board's customer base to drive change initiatives, business strategy and technology enhancement programs that improve the support and success of customersDevelop, monitor, and report on critical measurements and metrics that drive high levels of customer satisfaction; define clear measurements of successSet a strategic vendor management and optimization strategy for a wide range of customer support models, with a focus on cost management and experienceProvide Team Leadership & Management (40%)Effectively manage a high-performing, remote team of 5-8 direct reports to ensure they are engaged and working effectively toward accomplishing goalsProvide the leadership necessary to deliver results across the teamBuild and drive a performance-based culture and actions to support an inclusive and engaged teamEstablish critical forecasting and planning capabilities and anticipate and manage work volumes and budgets based on data; responsible for managing a vendor budget of ~$30MEnhance the customer support vendor management functionDrive Continuous Improvement & Innovation (20%)Provide actionable intelligence and insights via thorough analysis and assessment of all escalation data that comes into the teamMake data-driven decisions on continuous improvement for our escalations programs based on that analysis and insightsFoster an innovative culture to explore technology, AI and other solutions to help drive efficiencies in support models and improve experience metrics.About YouYou have:15+ years of directly related experience in customer operations, customer experience, or customer service with 5+ years in an executive leadership positionDirect experience working in a customer service call center, either as an individual contributor or in a management capacityDeep understanding of industry best practices, trends, and technologies related to customer operations and supportA proven track record of developing, coaching, training, and retaining top talent with high levels of engagementThe ability to empower others and effectively delegate work with accountabilityProven track record of driving operational excellence and delivering exceptional customer experiencesExcellent communication, negotiation, and interpersonal skillsAbility to thrive in a fast-paced, high-stakes, and dynamic environment and lead through changeExceptional strategic thinking, analytical and planning skills - you can build a strategy, connect the dots, and build towards the futureExperience as a highly collaborative leader with ability to influence others and build strong relationships across internal and external stakeholdersThe ability to communicate effectively with product leads and technologists to meet and drive business requirementsExperience leading high-visibility projects from start to finish with measurable resultsFluency with data and confidence in making data-driven decisionsDemonstrated success managing complex customer escalationsA passion for education and the impact that educators have on studentsThe ability to travel, at least once a monthEligible to work in the United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and panel interview, finalist interview and reference checks. This is an approximately a 10 to 12-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $176,000 to $260,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsWe know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizationsWe offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time#LI-Remote#LI-CW1

Who You'll Work WithAs a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Slalom Hartford is looking for a Technology Advisory Services Go-to-Market Leader to join our team. This unique role will focus on business development, relationship management, engagement delivery, and people management. In this role, you'll bring deep expertise to grow and close complex deals surrounding our modern technology capabilities.Note: This role will be based out of our Hartford office requiring candidates to commute onsite and to client sites in the area.Title: Technology Advisory Services Go-to-Market Leader (Sr Principal, Director, Sr Director)What You'll DoPipeline Opportunity Development:Lead business development activities alongside Slalom sales executives and industry portfolio teams to grow the Technology Advisory Services sales pipeline, including data & analytics, software engineering, cloud enablement, and other modern technology capabilities.Show up to client meetings with a sales solutioning mindset; assess opportunities, understand the client's objectives, recommend options, and present solution(s), outcomes, and costs to ensure a successful result from start to finish.Grow and maintain executive-level client relationships and identify opportunities to bring our full suite of Slalom's services to both new and existing clients.Grow and maintain executive-level partner relationships and know how to bring alliance partners to bear for client solutions (i.e. AWS, Microsoft, Google, Snowflake, Databricks, etc.).Own annual direct sales revenue target and be responsible for strategically planning how to meet and exceed goals.Deliver Exceptionally:Work hand-in-hand with our clients and peers (i.e., business advisory, global teams, partners, etc.) to deliver world class solutions.Manage our most complex and strategic engagements. Ensure project success and client satisfaction through thoughtful leadership and focus on client outcomes.Manage engagement risk and project economics, including planning and budgeting, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.Work with teams to capture best practices and develop case studies and other core deliverables to expand on solution offerings.Annual target of 40% - 60%+ billable utilization.Team Development:Maximize team performance through career development and an overall effective team approach that increases collaboration, and productivity.Provide coaching and mentoring to team members to grow skills in all things sales solution leadership.Bring more to Slalom's culture and exemplify our core values on a day-to-day basis.What You'll BringDeep sales and solution expertise to grow pipeline and close complex deals.8-10+ years' experience in an outcome-based consulting or professional services organization, with a focus on solution selling, client engagement, client delivery, account management, and partner alliance managementExperience co-solutioning with and going to market with our partners such as AWS, Google, Microsoft, Snowflake and/or Salesforce, etc.Big picture thinking and passion for helping organizations solve their most critical, complex business obstacles.Excellent communication, collaboration, negotiation, conflict management, problem solving and critical thinking skills.Experience in coaching, mentoring, and building trusting and collaborative relationships.Ability to define a technology vision and work with practice leaders and experts to build a viable solution for the client's needs.Proven history of leveraging and growing existing client base; organic business development responsibilities, i.e., growing new accounts/clients from the ground upAbout UsSlalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com. Compensation and BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.Slalom is committed to fair and equitable compensation practices. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. EEO and AccommodationsSlalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

About the TeamThe AP Curriculum and Assessment (AP C&A) Team at College Board (50+ staff) collaborates with colleagues across all aspects of the AP Program to develop, manage, and deliver AP's 40+ courses in a wide variety of subject areas. AP® is a rigorous academic program built on the commitment, passion, and hard work of students and educators from secondary schools and higher education. AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level.About the OpportunityAs the Senior Project Manager, AP Assessment Systems and Content Management, you are the primary person managing the specifications, metadata, and content systems for the curriculum and assessment team for all 40 AP exams. In addition, you will provide project management support for AP item content and test form development by external vendors, as well as digital package User Acceptance Testing (UAT) for all AP digital exams. In support of this endeavor, you will strategize with the Executive Director of Assessment to manage the specifications for all AP forms, as well as the ecosystem of AP test and form metadata in the relevant platforms. You will work with internal and external stakeholders, including external vendors, to ensure the smooth and effective flow of AP assessment metadata and assessment deliverables across systems (and vendors, as applicable). In addition, you will be responsible for planning and creating schedules, managing projects, and tracking progress through the use of the latest business tools, including dashboards and databases, as well as written documentation and guides. These responsibilities would include, but are not limited to:In this role, you will:AP Specifications, Metadata, and Content Systems (70%)Manage specifications for all AP forms and form assembly, including maintaining gold source documentation, and provisioning specification updates to the relevant systems and stakeholders, including Hummingbird, AP Psychometrics, Assessment Production, AP Classroom, AP Delivery and external vendors.Maintain AP curriculum framework (content outline), subject specific, and flat field metadata in the course framework management system (Satchel), ensuring the content accuracy and technical fidelity of updates, and provisioning metadata schemes and updates to the relevant AP applications and systems, including Hummingbird, AP Classroom, AP Psychometrics, Assessment Production, and external vendors, as well as downstream systems.Maintain AP score models for exam form objective, essay, and composite scoring and metadata in support of AP Instructional Planning Report, and provisioning specification updates to the relevant systems and stakeholders, including Hummingbird, AP Psychometrics, Assessment Production, AP Classroom, and external vendors.Coordinate with the AP Course and Exam Change Management director to align specification updates for AP forms with course revisions, updates, and rubric changes across all subjects.Coordinate with assessment and curriculum leads to guide and ensure that all specification and metadata updates are developed, reviewed, and delivered in accordance with principles and best practices in assessment and in support of quality, reliability, validity, and fairness of AP exams.Serve as an AP C&A specifications and metadata point of contact on the internal Satchel team.Provide support for annual updates and maintenance of AP Instructional Planning Report data and coordinating with relevant systems and stakeholders to implement updates.Collaborate with the ED of Assessment, Psychometrics, and Assessment Production to provision validations for test specifications for AP exams, as they relate to the metadata and test specifications.Strategize with the ED of Assessment to document and find innovations in making accessible the AP assessment specifications, data, and content ecosystem information to all relevant stakeholders.AP Assessment Project Management and Process (30%)Collaborate with external vendors producing AP item and test form content to provision project schedules and deadlines.Communicate project schedules and deadlines with internal teams; troubleshoot and collaborate with both internal teams and external vendors to resolve any conflicts or roadblocks with schedules and deliveries of test content.In collaboration with AP C&A, AP Assessment Production, and AP Digital Transformation, provision schedules and support for test form content and digital package UAT.Document changes to AP metadata and taxonomies in all relevant gold source applications or repositories.In collaboration with the ED of Assessment, Assessment Production, and external vendors, establish annual set-up and configurations for AP subjects in item authoring and test form assembly and management system.Serve as the primary AP C&A point of contact for the assessment input and annual set-up in the scoring systems and applications, including the systems of external vendors.In collaboration with the ED of Assessment and the Senior Director for AP C&A change management, assess downstream impacts and updates to relevant stakeholders and systems regarding metadata changes.Build a successful communications and coordination plan, as well as standard operating procedures to support assessment updates to metadata, test form assembly specifications, and score models.About YouYou have:A minimum of 7+ years of progressively responsible full-time professional work experience in project management and assessmentA bachelor's degree or equivalent Clear ability to identify and solve problems in a fast-paced environmentExtensive knowledge of the Advanced Placement program and assessment design and processData Analytics mindset with a technical ability to produce schedules and visualizations in programs such as Smartsheet or Power BIExcellent judgment and the ability to view situations and issues from multiple perspectives that leads to effective resolution of issuesAdvanced verbal and written communication skills and a record of leveraging interpersonal skills to collaborate well with othersA strong organizational mindset, excellent prioritization skills, and a predisposition towards action and production of resultsFormal project management credential: e.g. CAPM, PMP, PRINCE2, IPMA certification or a project management certificate from an accredited institution preferredA customer-centric, empathetic, service-oriented, and organization-first mindsetProficiency with Microsoft Project and other Microsoft Office applicationsWillingness to travel 3 to 4 times a year (domestic)You are eligible to work in the US for any employerAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $ 104,000-$155,000.00. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year. We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard. We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals. We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-REMOTE#LI-GG1

Job DetailsAre you passionate about improving the quality of healthcare? Are you ready to leverage your talents to make healthcare better for everyone?Do you want the opportunity to give back to your community?Do you want to have fun at work?Then join the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!SummaryWith minimal direction from the executive director or director, the Senior Project Manager oversees designated State & Corporate Services' projects through various stages, including: Work plan and timeline development; project monitoring; coordinating with internal teams on project timelines and deliverables; client relations, technical assistance, and guidance; behavioral health and physical health managed care health plan relations and quality improvement guidance; virtual meeting organization, participation, and logistics; report preparation and finalization; and budget monitoring in coordination with the executive director.Essential Competencies, Duties and ResponsibilitiesCreates work plans with tasks and timelines for behavioral health Medicaid managed care projects, monitors completion of tasks to ensure timelines are met, and submits of deliverables to the state client.Participates in external quality reviews of behavioral health and physical health Medicaid managed care entities based on federal and state contract requirements including, but not limited to, assessment of performance related to compliance reviews, performance measure reporting, and performance improvement projects using data included in tables, charts, and graphs.Writes reports and conducts quality checks on reports and spreadsheets.Coordinates with state, Medicaid managed care health plan, and internal staff members to schedule meetings and technical assistance calls.Takes notes during meetings and disseminates notes to all participants.Project deadlines may necessitate occasional extended work hours.Other duties as assigned.Compensation: Job Requirements:Education and/or ExperienceAt least ten years of experience as a healthcare professional with a master's degree in an appropriate field and/or a combination or comparable experience and education.Strong background in behavioral healthcare quality and/or behavioral health managed care preferred.Other QualificationsExcellent oral and written communication and interpersonal skills.Ability to rapidly adjust priorities, work to imminent deadlines, and apply multi-tasking skills to coordinate projects with overlapping and/or simultaneously occurring timelines.Experience in Microsoft Excel spreadsheet functionality.Experience and knowledge of quality improvement practices.Excellent English language skills.Effective and positive human relations skills, including the ability to maintain confidentiality, to appropriately interface with all levels of Health Services Advisory Group administration/staff and clients.Proficiency with Windows environments.Proficiency with hosting Webex and Teams meetings.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212.If you have special needs and require assistance completing our employment application process, please feel free to contact us. EOE M/F/Veteran/DisabilityGet job alerts by email.Sign up now!

Applicants should submit a letter of interest, resume, and at least three references to Robert Brock, Interim Executive Director at [email protected] with the subject line: "Rental Associate." References will not be contacted without the applicant's consent. Applications will be accepted until May 10, 2024.Connecticut Landmarks seeks a Rental Associate to coordinate a wide range of rental events (including weddings, social, corporate, and community events) at the Nathan Hale Homestead (Coventry, CT), the Phelps-Hatheway House & Garden (Suffield, CT), and the Butler-McCook House & Garden (Hartford, CT). This position reports directly to the Executive Director with support from the Director of Public Engagement & Marketing and Site Administrators.Examples of work duties include:representing the organization during meetings with potential and confirmed clients;coordinating events from contracting to implementation;working with site staff to ensure appropriate scheduling;attending all events, ensuring the safety of our historic properties and collections;and supporting client satisfaction.Applicants must be well organized, outgoing, and have a strong attention to detail. Experience in sales, marketing, hospitality, event management, or similar is required. Must have both writing and verbal communication skills with experience in database and event management. Applicants must have a flexible schedule, including nights, weekends, and holidays - particularly between May and October. Travel between Hartford and Connecticut Landmarks' historic sites will be necessary, and applicant must possess a valid driver's license and the ability to drive to properties throughout the state. At least three years' experience in sales, marketing, hospitality, event management, event planning, or another related field desired. Candidates with a comparable combination of education and experience are welcome to apply.The position is permanent part-time, with most hours between May and October. The compensation is $20/hour with travel reimbursement and a flexible work environment.Applicants should submit a letter of interest, resume, and at least three references to Robert Brock, Interim Executive Director at [email protected] with the subject line: "Rental Associate." References will not be contacted without the applicant's consent. Applications will be accepted until May 10, 2024.Full job posting available at www.ctlandmarks.org/opportunities