Patient Services Representative Salary in Detroit, MI

Careers that Change LivesWritten in 1960, our Mission dictates that our first and foremost priority is to contribute to human welfare. Over a half-century later, the Mission continues to serve as our ethical framework and inspirational goal for our employees around the world.The Medical Surgical Operating Unit strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions.Advance Surgical Technologies sets the standard for Minimally Invasive Surgery (MIS) by creating innovative surgical products and services that focus on obesity and diseases and conditions of the gastrointestinal tract, lung, abdominal wall, pelvic region, and the head and neck.A Day in the LifeA Market Sales Representative is expected to achieve annual sales objectives through selling and supporting the Company's advanced surgical and energy-based products, while representing Medtronic to the customer in accordance with Company policies and AdvaMed guidelines. Market Sales Representatives develop clinical and administrative relationships in assigned accounts and formulate a "defend" territory strategy, accounting for competitive pressures and local market conditions. Market Sales Representative is expected to demonstrate High Performance Practices and competencies as they meet and exceed objectives for this role.*Must be located within the territory, Detroit, MI Achieve all territory sales objectives annually in alignment with the business strategy and annual compensation plan. Develop an understanding of each account's culture, competitive pressures, financial state, stakeholders and decision makers Build and maintain strong, professional relationships with clinical and administrative staff in assigned accounts. Through outstanding customer service, maintain a high retention rate of current accounts in territory. Display and leverage strong knowledge of products. Be able to provide hard data around all products, as well as account references. Effectively collaborate with Medtronic peers in other BUs to identify mutual opportunities and support customer relationships. Complete business analytics and regional reporting assignments in a timely, accurate fashion. Conduct quarterly business reviews to exhibit achievement of sales goals in all assigned accounts. Maintain awareness of competitive products and marketing practices, and keep sales management informed concerning them. Manage inventory of assigned products in accounts, as requested, and facilitate product returns in accordance with Company policy. Verbally deliver clear and concise instruction on the safe and efficacious use of assigned products to customers in and out of the OR setting, including in-services for surgeons and clinical staff. Scrub into surgical procedures utilizing assigned product line on a daily basis. Be fully able to answer questions about the products. Participate fully in training on new products and procedures through in person and online training programs. Attend regional and national meetings, as required. Adjust customer complaints in accordance with Company policy, and advise sales management promptly of any situation beyond the SalesRepresentative's scope of authority. Assist with Sales Training courses, both in the field and in the corporate office. Understand and demonstrate the High Performance Practices and Expectations in daily work activities. Manage assigned territory within allocated expense budget. Submit expense reports and pay Company credit card on time per Medtronic policy Clinical Selling / "Defend" Functions Develop and maintain a strategic account plan to defend sales in accounts in assigned territory. Execute plan to maintain sales volumes in assigned accounts. Leverage marketing materials, white papers and clinical evidence through consultative selling. Use clinical knowledge to develop messaging in sales proposal. Build and maintain strong, lasting relationships in assigned accounts to support continued business. Gain insight into the key individual customers and how to influence them. Identify opportunities for surgeons to attend Medtronic sponsored professional training programs, and participate in programs and labs (where appropriate) Economic Selling Functions Integrate economic value messages into sales proposal where appropriate. Collaborate with the Contracts department and sales leadership to manage customer contracts, and facilitate the contract process. Research general account context to understand hospital economics and all key issues at major accounts. Display and leverage strong knowledge of accounts, purchasing process/buying cycle, and protocols. Responsibilities may include the following and other duties may be assigned. Promotes and sells Medtronic's Minimally Invasive Therapies products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. Responsible for developing, building, and strengthening long-term relationships with stakeholders including key opinion leaders and related major medical associations and academic centers of excellence. Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's Minimally Invasive Therapies products and/or services. Collaborates across key internal stakeholder groups (finance, sales operations, marketing, OEM, etc.) as well as peers to identify and address trends and to support business goals and strategy. Conducts and/or evaluates market research including customers and competitors activities. Develops and/or implements market development plans/strategies and changes as needed. Assesses customer needs and feedback regarding new products and/or modifications to existing products and communicates to internal stakeholders including R&D, Operations and Marketing. Must Have: Minimum Requirements Bachelors degree required Minimum of 2 years of sales experience, or advanced degree with 0 years of experience Nice to Have Minimum of two years of documented outside sales success in a competitive, sophisticated environment, preferably tangible products (i.e. office equipment, copiers, payroll systems, information systems) Evidence of top sales achievement with experience in multilevel account management is preferred Ability to travel domestically and within region often involving overnight stays and stays up to one week in duration. Medical Device industry experience preferred About MedtronicTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.Physical Job RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)Salary & BenefitsA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here . In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here . The provided base salary range is used nationally (except in certain CA locations).The rate offered is compliant with federal/local regulations and may vary by experience,certification/education, market conditions, location, etc

CAREERS THAT CHANGE LIVES:Medtronic is seeking a Clinical Territory Manager (CTM) to support the education and training of the company's products to Health Care Professionals and patients. CTMs serve as the face of the company and are field clinical diabetes experts. CTMs report to the Clinical District Manager aligned to their specific district.We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.DIABETES BUSINESS DESCRIPTION:The Medtronic Diabetes Business is one of the most exciting, dynamic and challenging spaces in the medical device industry. More than 463 million patients worldwide suffer from diabetes and this is expected to reach close to 600 million in 10 years. The diabetes device industry is unique in that technologies available to monitor and manage diabetes are starting to converge with consumer electronics technology. As such, the decision dynamics are evolving: patients have a stronger voice in therapy choice, care is transitioning away from specialists, and the role of artificial intelligence is elevating care. Medtronic Diabetes is transforming its business to adapt to this change and create meaningful differentiation to drive customer preference and revenue growth.Click here to learn more about products.A DAY IN THE LIFE:Responsibilities may include the following and other duties may be assigned. Educates patients, physicians, nurses, educators, and other health care professionals (HCPs) regarding the importance of intensive management of patients with diabetes using Medtronic Diabetes products Serves in a role that indirectly supports sales activities Collaborates with sales counterpart to develop and implement territory growth strategy Troubleshoots clinical and technical issues regarding Medtronic products and therapy Assists HCPs in assessing and managing patient's Medtronic therapy to help ensure positive outcomes Consults and presents to individuals and groups on behalf of Medtronic Diabetes Plans, organizes, and manages assignments within allotted budget Travels in assigned territory on a regular basis and attends seminars, symposiums and special events as directed Collaborates with other Medtronic Diabetes departments to ensure optimal patient experience Participates in ongoing competency development through an array of medium including in-person and web-based training Conducts on-site education and / or consulting related to the management of patients with Diabetes using Medtronic Diabetes products, which may include demonstrating products, providing customer case and sales support, and/or training individuals on Medtronic Diabetes products. Supports field personnel in providing the best possible outcomes and service for Medtronic customers, which includes consulting with and/or educating Health Care Professionals (HCPs) on Medtronic Diabetes products and/or patient therapy management. Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s). Participates in conventions, forums, and meetings to increase product awareness. Identifies and facilitates execution on growth opportunities with Diabetes Sales and Clinical Support Team. Serves as a technical resource to support sales of a specific medical Diabetes products and/or solutions. MUST HAVE - MINIMUM REQUIREMENTS:TO BE CONSIDERED FOR THIS ROLE, PLEASE BE SURE THE MINIMUM REQUIREMENTS ARE EVIDENT ON YOUR RESUME Associates and 4 years clinical experience, or Bachelors with 2 years of clinical experience A valid registered license in one or more of the following fields: Registered Nurse (RN) Registered Dietitian (RD) Physicians Assistant (PA) Nurse Practitioner (NP) Pharmacist NICE TO HAVE: Bachelor's degree preferred. Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES) preferred. Prior sales experience. Bilingual (Arabic) is nice to have Experience utilizing Microsoft Office Products: Word, Excel, PowerPoint, Outlook Skills/Activities: Ability to read, interpret, and understand various medical periodicals. Ability to professionally write reports, business correspondence, and procedure manuals. Maintain professional license(s) within locations of employment Ability to apply critical thinking and demonstrate solution-oriented approach to challenging situations Ability to effectively train and present information, as well as respond to questions from groups of medical professionals, clients, and the general public Must demonstrate professional business etiquette and protocol when interfacing with customers, patients and medical professionals Ability to apply complex mathematical equations (knowledge of basic algebra and geometry) Ability to calculate figures and amounts such as percentages, discounts, interest, commissions, proportions, area, circumference, and volume. Strong planning, organization and work prioritization skills. Strong communication (verbal and written) skills to customers, patients co-workers and members of management Basic working knowledge of Microsoft Office applications and willingness to learn new platforms. PHYSICAL JOB REQUIREMENTS:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer. Travel is required. Must be able to drive approximately 85% of the time within assigned territory and may require overnight travel. Ability to drive over four hours consecutively. Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here .In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here .The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.ABOUT MEDTRONIC:Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.Medtronic has five Diversity Networks globally - African Descent Network, Asian Impact at Medtronic Network, Hispanic Latino Network, Medtronic Women's Network, and PRIDE Network - with hubs serving members by location or function. We also have site-based employee resource groups (ERGs) supporting employees of various ages, faiths, military veteran status, abilities, and other shared affinities. In total, 25,000+ employee-members engage in 235+ Network hubs/ERGs in 70+ countries.

DescriptionPOSITION SUMMARY:As Intercept continues to build its position as the leader in rare and serious liver disease, we are seeking a Field Reimbursement Manager (FRM). The FRM is responsible for partnering with internal and external stakeholders to create and execute a business plan for assigned accounts with an objective of removing all access barriers, providing pull-through and issue resolution for all appropriate patients while optimizing conversions and adherence. Accounts may include HCPs, large specialty accounts, academic centers, integrated delivery networks, and others. The position reports to the Senior Director, National Access Management, West, or the Director, Access & Reimbursement, East.Key responsibilities include:Execute on the vision and strategy created by the brand and market access teams specific to the unique business needs of each region/area to drive prescription fulfillmentLead and compliantly partner with their regional team to achieve/exceed market access objectives for their assigned region at launch and beyondWork with Market Access and Sales leadership, Marketing, Channel and Patient Services to educate/execute support programs that will enhance our value proposition of removing barriers to access and assist HCPs with understanding the regional/national coverage environment and provide appropriate patients a path to productThe successful FRM must be capable of thriving in a fast-paced, collaborative environment and should be energetic, forward-thinking, proactive, and ready to have fun.CORE ACCOUNTABILITIES:The successful candidate must be able to perform each of the following satisfactorily, with or without an accommodation:Establish Intercept Pharmaceuticals as a strategic partner with targeted accountsProactively engage with assigned accounts supporting internal/external customer access needs and compliantly engage within assigned geography to support access and adherence needsEducate office staff on prior authorization process, denial next steps, appeal for all Intercept productsEducate on financial support optionsServe as an access and payer criteria expert for defined geography and communicate changes to key internal and external stakeholders; FRMs identify and address time-sensitive market development and implementation efforts to remove all access barriers for all Intercept products for appropriate patients, while optimizing adherenceLead and demonstrate the ability to expand and build long-term key stakeholder relationships with assigned accounts by working closely with them to help remove access barriers and optimize adherence for Intercept patients; offer educational resources to support the entire patient access journey through payer prior authorization, appeals/denials procedures and forms to resolve any issues with access challengesCoordinate and educate customers to the Intercept Patient Support Services program representatives to seamlessly support customer and patient-centric needsAct as an arm of the patient services team to provide live one-on-one coverage supportEducate physician office staff on patient support services available through Intercept's patient assistance and call center, including web-based provider programs; this may include alternative support options for appropriate patients (e.g., copay, patient assistance); provide information on relevant access topicsProactively communicate, explain, and adhere to Intercept-specific access services, resources, policies and procedures; collaborate with Intercept's Strategic Accounts and Channel Accounts team to stay current with all payer access policies and market-relevant information; elevate identified coverage issues and market access challenges for Intercept products within this segment to the DSA/DCA teams for resolutionDevelop and support internal triage process in collaboration with field leadership around coverage concerns including denials or appeals with a plan to remediateParticipate in special projects and perform other duties, as requiredAdhere to all company policies and compliance training, as well as other legal and regulatory directivesUnderstand the legal and compliance environment and drive collaboration with the Legal and Compliance teamDrive the spirit of "ONE Team" across all functions by supporting a team approach to focus on our patients as our top priorityRequirementsQUALIFICATIONS:Bachelor's Degree required, graduate degree preferred7 years of proven commercial experience within the biopharmaceutical industry (preferably with specialty pharmaceuticals experience)5 years of Market Access/Sales experience; experience in Marketing, Market Access, Commercial Operations or Sales/Sales Training preferred, with a minimum of 2 years as an FRM or RAM working specifically with PBM medicationsExtensive pharmacy benefit knowledge (specialty product specific) required, identifying and educating to payer criteria for authorization, and accumulator and maximizer programsKnowledge and understanding of all payer segments (e.g., Commercial, Medicare Part D) requiredBridge program experienceKnowledge and understanding of specialty markets, HUB/Reimbursement experience requiredPrevious experience launching orphan or specialty products is strongly preferredValid U.S. driver's license in good standing50% travel required, including overnight travelREQUIRED KNOWLEDGE AND ABILITIES:Broad-based business acumen is requiredLeadership without authorityAbility to achieve results through othersStrong verbal and written communications skillsLearning agility and 'scalability' to take on increasing responsibility as Intercept growsConsistent demonstration and embodiment of our company core values: Come Together, Be Yourself, Own The Solution, Embrace The Challenge, and Keep ExploringAbility to have fun and thrive in a growing, diverse, and inclusive work environmentBenefitsCOMPANY CULTURE:People at Intercept are passionate about patients. You'll see our patient photos lining our walls and hear their stories in town halls. We're equally passionate about our team and ensuring each member from all dimensions of diversity feels included and has the opportunity to reach their potential. We recognize the power of a diverse, equitable and inclusive (DEI) work force, and how it enriches the professional lives of our team members. Diversity, Equity, and Inclusion drives innovation and connects us to the patients and communities we serve.At Intercept, we foster an environment that celebrates creativity, collaboration, and mutual respect. We never hesitate to lean on our teammates and work together. As we grow, we want to make every effort to provide a safe and open environment for professionals of every background and provide knowledge on how to work inclusively and equitably to make Intercept a great place to work.Our relatively small size means you partner with accessible leaders who know you by name. This brings accountability and growth, which all add up to more opportunities to learn something new every day. For self-motivated leaders who are ready to make a difference in the lives of patients, Intercept is a great place to be.COMPANY SUMMARY:Intercept is a biopharmaceutical company with a mission to build a healthier tomorrow for people living with rare and serious liver diseases. Intercept's lead product, obeticholic acid (OCA), is a first-in-class farnesoid X receptor (FXR) agonist marketed under the brand name "Ocaliva®" in the U.S., EU and Canada for the treatment of patients with primary biliary cholangitis (PBC), a rare autoimmune liver disease. In 2016, Ocaliva® was the first medication to be approved for PBC in over twenty years, and sales continue to grow.Intercept continues to build on our ongoing commitment to people living with PBC by progressing our research portfolio with a novel fixed-dose combination of OCA and bezafibrate. Phase 2 analyses of this combination were presented at the European Association for the Study of the Liver (EASL) congress in June of 2023 and the American Association for the Study of Liver Diseases (AASLD)'s The Liver Meeting in November of 2023.Further, we are leveraging our decades of research and background in bile acids and FXR agonism to expand our pipeline in other liver diseases, such as severe alcohol-associated hepatitis (sAH).COMPENSATION & BENEFITS:The anticipated starting salary range for this position is $165,000 to $180,000. This represents the anticipated low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range, based on various factors including, but not limited to, experience, skillset, and performance.The salary range listed is just one component of our total compensation package. Successful applicants will also be eligible to receive annual bonuses at the discretion of the Company. Intercept also provides a competitive suite of benefits, including:401(k) plan with company matchRewards and recognition programHealth care benefits (medical, prescription drugs, dental, and vision insurance)Short and long-term disability coverage providedParental leave benefits A generous Paid Time Off program of 20 days per year12 paid holidays per year4 paid Personal Days per year2 paid Volunteer Days per yearNumerous well-being and work-life programsEEO StatementEmployment decisions at the Company are made without unlawful regard to race, color, religion, creed, national origin, alienage or citizenship status, sex (including gender, pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, sexual orientation, national origin, ethnicity, age, physical or mental disability, legally protected genetic information, marital or partnership status, sexual and reproductive health decisions, military or veteran status, or any other status protected by applicable federal, state, or local law. This organization participates in E-Verify (E-Verify's Right to Work guidance can be found here: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf).