Healthcare Administrator Salary in Detroit, MI

Position Summary:Pro Talk Desk INC is presently in search of Remote Call Center Representatives to join our team. Playing a vital role in our customer service operations, you will be instrumental in addressing customer inquiries, efficiently resolving issues, and advocating our products and services with professionalism and enthusiasm. We are seeking individuals who excel in a virtual setting, possess exceptional communication skills, and harbor a genuine desire to assist others. If you are dedicated to delivering exceptional support and appreciate the flexibility of remote employment, we encourage you to become part of our team, delivering outstanding service from the comfort of your home.About US:At Pro Talk Desk INC, we pride ourselves on innovating customer service encounters. Our team delivers top-tier staffing solutions customized for various industries, including healthcare, IT, customer service, and technical support. As pioneers in remote customer support solutions, we are dedicated to cultivating a supportive and inclusive atmosphere where Remote Call Center Representatives can flourish and develop. With a focus on leading-edge technology and personalized service, we aim to surpass expectations and establish enduring connections with both our clients and customers. Join us at Pro Talk Desk INC, where every individual's voice is valued.Primary Responsibilities:Promptly and professionally answer incoming calls, addressing inquiries or grievances.Utilize appropriate methods and tools to furnish accurate, valid, and comprehensive information.Effectively manage customer complaints, promptly offering suitable solutions and alternatives while ensuring resolution follow-up.Remotely process orders, forms, applications, and requests.Maintain precise records of customer interactions, oversee customer accounts, and document procedures.Adhere to communication protocols, guidelines, and policies.Go above and beyond to engage customers, fostering a loyal clientele.Collaborate with the customer service team to uphold high service standards.Requirements:Minimum age requirement of 18 years old.Successful completion of skill assessment and background check.1 - 3 years of pertinent work experience.Possession of a computer/laptop.Headset or headphones with a microphone attachment.High school diploma or equivalent; higher education degree preferred.Working Environment:This role is fully remote. Candidates must have a quiet, dedicated workspace and a reliable internet connection.Strong, stable internet connectivity.Flexibility to work varied shifts, potentially including nights, weekends, and holidays.Compensation:Hourly pay range: $13 - $20, contingent upon the company agents select to serve.Additional earning potential through sales incentives and performance-based bonuses.What We Provide:Opportunities for career advancement and professional growth within a dynamic remote work environment.A supportive and inclusive team culture.Comprehensive remote training program to ensure success.Flexible schedules tailored to accommodate individual needs.This position operates under a 1099 independent contractor arrangement. Upon application submission, candidates will proceed with the registration process, including successful completion of both a background check and a skill assessment. Upon approval, candidates will undergo a new agent orientation providing a comprehensive overview of the position and addressing any queries. Subsequently, candidates will select a company to work for and undergo training with them. Following certification completion, candidates will have the flexibility to set their own schedules and commence work independently. For any assistance or inquiries, our team is available Monday through Friday from 9 am to 5 pm.Please note that we are currently not accepting new applicants from the following locations: California, Connecticut, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Illinois, Oregon, Pennsylvania, and Wisconsin. Additionally, applicants must reside in the United States, excluding US territories such as Puerto Rico and the US Virgin Islands.

Department Preferences Strong data and technical analytical skills including the ability to problem solve complex data and technical related issues. Ability to root cause application related issues that are data or technical driven. Strong experience in working with Excel, PowerPoint, and a CRM platform. Previous experience working in Salesforce Marketing Cloud is preferred. Responsible for the overall success of the team delivering upon the intended business value of capabilities. Ensures alignment between the team's backlog and the overall product roadmap to meet customer's needs. Aid in the definition around vision, goals and objectives while also contributing to the refinement of the Product Roadmap and the features within the Product Backlog. Act as customer or stakeholder proxy for the team and is empowered to make critical decisions regarding functionality and priority. Serve as a subject matter expert or key resource for the business as it pertains to the application development teams. Possess overall decision-making responsibility for the team as it pertains to scope of work for the team. Focus on team activities to ensure successful delivery of the right features at the right time aligned with the Product strategy. Manage the team backlog, negotiating priorities with stakeholders, defines acceptance criteria for work efforts, ensures alignment across the team, accepts completion of work adhering to quality standards and fitness for use. Coordinate with other Product Owners to ensure alignment of team dependencies. Communicates story details and priorities to ensure the team aligns and agrees on a final iteration plan Accept user stories by establishing acceptance criteria and ensuring a level of quality, focusing primarily on fitness for use. Understand the scope of technical dependencies and requirements by collaborating with IT to assist with decision-making, sequencing, and solutions. QUALIFICATIONS Bachelor's degree in related field required. A minimum of five (5) years of experience as a Product Owner, Business Analyst or related role required. Experience in healthcare industry with payers, third party administrators, benefit consultants, healthcare IT, or insurance (healthcare or P&C) preferred. Must have demonstrated the ability to manage multiple products &/or scrum teams. Experience with SCRUM and/or Scaled Agile development methodologies. Expertise in defining and prioritizing business requirements and validating product capabilities. Excellent organizational, communication, and presentation skills. Excellent communication skills to engage an organization of multiple specialties. Ability to manage competing priorities and understand the downstream implications of shifting priorities. Ability to facilitate the completion of work in a matrix environment. Ability to analyze information and to evaluate the implications of a course of action or solution. Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form. Strong interpersonal skills with a collaborative style. Demonstrated ability to use sound judgment and discretion regarding confidential information Relationship management skills. A demonstrated track record of working with minimal supervision, being a self-starter, and working with others in a team environment. A demonstrated track record of consistently meeting and/or exceeding performance expectations. Strong implementation, problem solving, and analytical skills. Excellent project and time management skills.