Operator Assistant Salary in Detroit, MI

Position Summary:Pro Talk Desk INC is presently in search of Remote Call Center Representatives to join our team. Playing a vital role in our customer service operations, you will be instrumental in addressing customer inquiries, efficiently resolving issues, and advocating our products and services with professionalism and enthusiasm. We are seeking individuals who excel in a virtual setting, possess exceptional communication skills, and harbor a genuine desire to assist others. If you are dedicated to delivering exceptional support and appreciate the flexibility of remote employment, we encourage you to become part of our team, delivering outstanding service from the comfort of your home.About US:At Pro Talk Desk INC, we pride ourselves on innovating customer service encounters. Our team delivers top-tier staffing solutions customized for various industries, including healthcare, IT, customer service, and technical support. As pioneers in remote customer support solutions, we are dedicated to cultivating a supportive and inclusive atmosphere where Remote Call Center Representatives can flourish and develop. With a focus on leading-edge technology and personalized service, we aim to surpass expectations and establish enduring connections with both our clients and customers. Join us at Pro Talk Desk INC, where every individual's voice is valued.Primary Responsibilities:Promptly and professionally answer incoming calls, addressing inquiries or grievances.Utilize appropriate methods and tools to furnish accurate, valid, and comprehensive information.Effectively manage customer complaints, promptly offering suitable solutions and alternatives while ensuring resolution follow-up.Remotely process orders, forms, applications, and requests.Maintain precise records of customer interactions, oversee customer accounts, and document procedures.Adhere to communication protocols, guidelines, and policies.Go above and beyond to engage customers, fostering a loyal clientele.Collaborate with the customer service team to uphold high service standards.Requirements:Minimum age requirement of 18 years old.Successful completion of skill assessment and background check.1 - 3 years of pertinent work experience.Possession of a computer/laptop.Headset or headphones with a microphone attachment.High school diploma or equivalent; higher education degree preferred.Working Environment:This role is fully remote. Candidates must have a quiet, dedicated workspace and a reliable internet connection.Strong, stable internet connectivity.Flexibility to work varied shifts, potentially including nights, weekends, and holidays.Compensation:Hourly pay range: $13 - $20, contingent upon the company agents select to serve.Additional earning potential through sales incentives and performance-based bonuses.What We Provide:Opportunities for career advancement and professional growth within a dynamic remote work environment.A supportive and inclusive team culture.Comprehensive remote training program to ensure success.Flexible schedules tailored to accommodate individual needs.This position operates under a 1099 independent contractor arrangement. Upon application submission, candidates will proceed with the registration process, including successful completion of both a background check and a skill assessment. Upon approval, candidates will undergo a new agent orientation providing a comprehensive overview of the position and addressing any queries. Subsequently, candidates will select a company to work for and undergo training with them. Following certification completion, candidates will have the flexibility to set their own schedules and commence work independently. For any assistance or inquiries, our team is available Monday through Friday from 9 am to 5 pm.Please note that we are currently not accepting new applicants from the following locations: California, Connecticut, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Illinois, Oregon, Pennsylvania, and Wisconsin. Additionally, applicants must reside in the United States, excluding US territories such as Puerto Rico and the US Virgin Islands.

Customer Service Rep IFull-timeShift: 8:00 am to 5:30 pm(Shift bidding process based on seniority)Detroit, MIBlue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-paced call center environment. The successful completion of our CSR on-line assessment is required.Analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership. Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts). Organize work to meet National/Corporate/Department Production and Quality Standards. Reroute misdirected inquiries. Primarily evaluates membership issues/inquiries and price/adjudicates low complexity claims/inquiries. Interact with others inside and outside the organization to resolve the inquiry/claim related problems. Influence customers to accept the reasonableness of decisions and actions. Other duties may be assigned. "Qualifications" Education and Experience High school graduate or GED equivalent. One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant. One (1) year of total related experience or in the absence of internal BCBSM experience, the following may apply: One (1) year of related work experience in areas such as public/customer service, sales representative or claims processing. Demonstrated knowledge of policies, practices and procedures related to membership. Demonstrated ability to analyze data and resolve problems related to membership. Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, protected veteran status or status as an individual with a disability.

I would like to set up a time to discuss the potential opportunity below:Role: Customer Service Quality AnalystLocation: Detroit, MI (Hybrid)Duration: 8 monthsJob Summary:Monitors and documents data to assist in analyzing and monitoring the quality of work performed, providing feedback, and analyzing root cause analysis. Applies knowledge/skills to a range of moderately complex activities. Proactively identifies solutions to non-standard requests and solves moderately complex problems independently; works with team to solve complex problems.Key AccountabilitiesAnalyzes data and assesses onsite/offsite activities, programs, and processes to provide comprehensive reports and make recommendations for improvement to management on a regular basis regarding productivity and work statistics.Identifies process breakdowns and makes recommendations on improvements.Assesses customer service activities, such as bill adjustments, collections activities, bill printing, etc. that could affect productivity, satisfaction, or safety to ensure they are appropriately completed.Monitors and evaluates performance for customer contact interactions using designated systems and processes.Provides feedback and training to employees regarding work quality, processes, policies, procedures, and professionalism with customers.Inspects and monitors quality requirements in accordance with the company's Quality Management System manual, policies, procedures, and program specifications.Observes work operations for compliance with applicable quality and safety regulations.Minimum Education and Experience RequirementsHigh School Diploma or equivalent3 years' experience in a Customer Service-related field (i.e., telephone representative, billing analyst, RM&P, or in a meter reading field)Other Qualifications-PreferredBachelors' degreeOther RequirementsFamiliar with the use and application of various billing, collection systems for managing outside collection agencies.Ability to interpret various reports and recognize trends and offer solutions.Clear, concise communication skills.Computer proficiency including Microsoft Office and Windows.Occasional travel is expected for this position.Ability to work independently with innovation and initiative.Contractor would also be responsible forWeekly operational reporting.Weekly team huddle updates.Supporting our collection vendor campaigns, inquiries and requests for documents.Collaboration with accounts payable on collection vendor invoices.Investigating and resolving collection system defects.Collection process/data analysis.