Program Coordinator Salary in Detroit, MI

MISSION STATEMENT We build pathways to independence through personal development and the power of work. Position Duties: Under direction of the Digital Skills Supervisor, implement goals and objectives for curriculum, community integration activities, and community outing plans to support independence for trainees. Under direction of the Digital Skills Supervisor, develop and implement strategies for activities to accommodate individual trainee skill levels regarding community integration activities. Facilitate delivery of community integration activities, including outings, volunteer assignments and activities for trainees in alignment with the goals of the Digitability program and the Life Skills classroom experience. Responsible for driving trainees in an agency vehicle, in the community while facilitating activities that focus on the goal of supporting trainees personal independence. Provide facilitation and direction for trainees while they perform activities in the community. Monitor trainees during all community activities. Monitor trainees during program departure. Responsible for keeping vehicle clean, completing vehicle maintenance checklist and possess working knowledge of on-board roadside equipment in the case of emergency. Training will be provided by Goodwill Management. Provide daily progress notes regarding trainees community integration goal progress and functioning to trainees Case Manager. Provide feedback to Case managers for programmatic goal monitoring and individual team meetings. Provide daily accurate account of attendance for persons served to the Client Services Coordinator to ensure accurate, prompt, and timely billing. Report computer, equipment, and vehicle malfunctions immediately to management staff. Complete assigned funding sources and agency required training. Participate in staff meetings, trainee services planning meetings and project meetings. Perform other related duties as required.

Position Summary:Pro Talk Desk INC is presently in search of Remote Call Center Representatives to join our team. Playing a vital role in our customer service operations, you will be instrumental in addressing customer inquiries, efficiently resolving issues, and advocating our products and services with professionalism and enthusiasm. We are seeking individuals who excel in a virtual setting, possess exceptional communication skills, and harbor a genuine desire to assist others. If you are dedicated to delivering exceptional support and appreciate the flexibility of remote employment, we encourage you to become part of our team, delivering outstanding service from the comfort of your home.About US:At Pro Talk Desk INC, we pride ourselves on innovating customer service encounters. Our team delivers top-tier staffing solutions customized for various industries, including healthcare, IT, customer service, and technical support. As pioneers in remote customer support solutions, we are dedicated to cultivating a supportive and inclusive atmosphere where Remote Call Center Representatives can flourish and develop. With a focus on leading-edge technology and personalized service, we aim to surpass expectations and establish enduring connections with both our clients and customers. Join us at Pro Talk Desk INC, where every individual's voice is valued.Primary Responsibilities:Promptly and professionally answer incoming calls, addressing inquiries or grievances.Utilize appropriate methods and tools to furnish accurate, valid, and comprehensive information.Effectively manage customer complaints, promptly offering suitable solutions and alternatives while ensuring resolution follow-up.Remotely process orders, forms, applications, and requests.Maintain precise records of customer interactions, oversee customer accounts, and document procedures.Adhere to communication protocols, guidelines, and policies.Go above and beyond to engage customers, fostering a loyal clientele.Collaborate with the customer service team to uphold high service standards.Requirements:Minimum age requirement of 18 years old.Successful completion of skill assessment and background check.1 - 3 years of pertinent work experience.Possession of a computer/laptop.Headset or headphones with a microphone attachment.High school diploma or equivalent; higher education degree preferred.Working Environment:This role is fully remote. Candidates must have a quiet, dedicated workspace and a reliable internet connection.Strong, stable internet connectivity.Flexibility to work varied shifts, potentially including nights, weekends, and holidays.Compensation:Hourly pay range: $13 - $20, contingent upon the company agents select to serve.Additional earning potential through sales incentives and performance-based bonuses.What We Provide:Opportunities for career advancement and professional growth within a dynamic remote work environment.A supportive and inclusive team culture.Comprehensive remote training program to ensure success.Flexible schedules tailored to accommodate individual needs.This position operates under a 1099 independent contractor arrangement. Upon application submission, candidates will proceed with the registration process, including successful completion of both a background check and a skill assessment. Upon approval, candidates will undergo a new agent orientation providing a comprehensive overview of the position and addressing any queries. Subsequently, candidates will select a company to work for and undergo training with them. Following certification completion, candidates will have the flexibility to set their own schedules and commence work independently. For any assistance or inquiries, our team is available Monday through Friday from 9 am to 5 pm.Please note that we are currently not accepting new applicants from the following locations: California, Connecticut, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Illinois, Oregon, Pennsylvania, and Wisconsin. Additionally, applicants must reside in the United States, excluding US territories such as Puerto Rico and the US Virgin Islands.

I would like to set up a time to discuss the potential opportunity below:Role: Customer Service Quality AnalystLocation: Detroit, MI (Hybrid)Duration: 8 monthsJob Summary:Monitors and documents data to assist in analyzing and monitoring the quality of work performed, providing feedback, and analyzing root cause analysis. Applies knowledge/skills to a range of moderately complex activities. Proactively identifies solutions to non-standard requests and solves moderately complex problems independently; works with team to solve complex problems.Key AccountabilitiesAnalyzes data and assesses onsite/offsite activities, programs, and processes to provide comprehensive reports and make recommendations for improvement to management on a regular basis regarding productivity and work statistics.Identifies process breakdowns and makes recommendations on improvements.Assesses customer service activities, such as bill adjustments, collections activities, bill printing, etc. that could affect productivity, satisfaction, or safety to ensure they are appropriately completed.Monitors and evaluates performance for customer contact interactions using designated systems and processes.Provides feedback and training to employees regarding work quality, processes, policies, procedures, and professionalism with customers.Inspects and monitors quality requirements in accordance with the company's Quality Management System manual, policies, procedures, and program specifications.Observes work operations for compliance with applicable quality and safety regulations.Minimum Education and Experience RequirementsHigh School Diploma or equivalent3 years' experience in a Customer Service-related field (i.e., telephone representative, billing analyst, RM&P, or in a meter reading field)Other Qualifications-PreferredBachelors' degreeOther RequirementsFamiliar with the use and application of various billing, collection systems for managing outside collection agencies.Ability to interpret various reports and recognize trends and offer solutions.Clear, concise communication skills.Computer proficiency including Microsoft Office and Windows.Occasional travel is expected for this position.Ability to work independently with innovation and initiative.Contractor would also be responsible forWeekly operational reporting.Weekly team huddle updates.Supporting our collection vendor campaigns, inquiries and requests for documents.Collaboration with accounts payable on collection vendor invoices.Investigating and resolving collection system defects.Collection process/data analysis.