Customer Service Operator Salary in Colorado Springs, CO

Aleut Federal, LLCJob Category: TechnologyRequisition Number: SATEL001929Posted: March 27, 2024Schedule: Full TimeLocation: Colorado Springs, CO 80919, USAJob DetailsDescriptionABOUT ALEUT FEDERALAt Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise that aims to support our “Shareholders,” the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core the core of everything we do. We support our Shareholders by providing excellent service and quality results to our Clients, and the various branches of the federal government. We engage in local markets, so community service is embedded in our process.Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth, and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.The Aleut Federal motto is “We are One” because we truly believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.LOCATION: Schriever Space Force Base (SFB) (Colorado Springs), COSALARY: $75,000-90,000K • Must hold active TS/SCI Clearance. This is an in-person position (telework is not available).• Network Operations Manager: Chosen for expertise in real-time management of operational SATCOM networks, assessing and mitigating negative impacts in time-critical circumstances based on prioritization of missions/users. Assist in providing space-enabled, secure communications capabilities to polar users in support of national objectives. Provide assistance and support with telemetry and control, mission planning, and cryptographic planning for the EPS payload.• EPS OMII Role: Perform day-to-day satellite payload operations and management, oversee user authorizations and de-authorizations, over-the-air rekey (OTAR), configuration and operations of numerous SATCOM networks, real-time network monitoring, and change implementation based on mission changes and needs. Will service various requests for assessment, data, and operational payload configuration adjustment from users, communications planners, mission commanders, and other EPS stakeholders as authorized (e.g. requests from USSTRATCOM, SUBLANT, NCTAMSPAC/LANT, etc.) delivering and affecting real-time satellite operations. ESSENTIAL JOB FUNCTIONS• Support daily on-console operations.• Perform ground system and payload state of health assessments.• Operate the Control and Planning Segment (CAPS) to perform communications planning for EPS users and provide C2 of the EPS payload 24/7 support to operations on 8 or 12-hour rotational shifts (depending on operational need).• Execute daily mission schedule activities and payload planning.• Support cryptologic planning functions in support of the EPS CAPS mission.• Provide payload performance monitoring and status updates on outage information and payload heath to the customer.• Assist system engineer with documentation support for contract deliverables.• Coordinate with the host on payload troubleshooting issues.• Implementation/development of procedures, data analysis, and other activities on operational/ non-operationally accepted equipment.• Recommend changes to current/ future operations procedures and training documentation in support of EPS-R.• Support system engineering and integration assessments on new program requirements. EDUCATION/TRAINING• IAM II (CompTia Sec +).• Minimum: High School Diploma.• Preferred: Bachelor’s Degree. REQUIRED EXPERIENCE/SKILLS• 3 years’ experience in SATCOM Operations/ Maintenance.• Experience in operations center processes.• Capable of autonomously performing all known tasks, can assist and train others, and lead small, scoped activities with known tasks, conditions, and parameters. PREFERED SKILLS/ABILITIES• Real-time systems operations experience for GEO/HEO and LEO spacecraft.• Prior military experience as a Cryptologic Technician or Electronics Technician, Digital Wideband Systems Maintainer, Command and Control Systems Operator, or Satellite Communications System Operator/ Maintainer.ALEUT FEDERAL IS AN EEO EMPLOYER ALEUT FEDERAL HAS COMPETITIVE BENEFITS/COMPENSATION PLANS:• Health, Dental, and Vision Plans; Flexible Spending Account (FSA).• 401K, with 4% Matching.• Paid Time Off (PTO); Paid Military Duty; 24 hours of Flex Time (comp time in addition to PTO).• 11 Floating Federal Holidays. * This is a knowledge-based, non-union position and requires the ability to operate and maintain non-operationally accepted Government equipment.#AIT#CJQualificationsSkills Behaviors:Motivations:EducationExperienceLicenses & CertificationsQualifications Behaviors MotivationsEducationExperienceLicenses & CertificationsPI238706726

Samtec, Inc.SAMTEC INC.JOB DESCRIPTIONJob title: Process Engineering TechnicianSamtec is seeking a Process Engineering Technician for our facility in Colorado Springs. This is a day shift position. The hours are Monday through Friday on day shift.The hourly range for this position is $20.00 to $25.00 per hour plus shift differential and applicable bonuses and is commensurate with experience. Samtec mayconsider internal candidates based on core skills versus direct experience, but with the understanding that the associate would need to be developed into the role and that rate would be adjusted gradually into the range based on the growth trajectory.Standard benefit offerings available are medical (HSA/PPO), dental, vision, group life, AD&D, short and long term disability, PTO, vacation, EAP, 401k, other voluntary options along with a collaborative work environment and supportive company culture.The Process Engineering Technician is a self-motivated contributor working primarily with internal customers and suppliers to develop and deliver manufacturable microelectronics packaging solutions for a wide range of semiconductor and optical transceiver products. The job will be very hands-on and involve planning experiments, helping to design and validate hardware, preparing test samples, creating prototypes, collecting and documenting test and production data, executing process validation and equipment qualifications, documenting work procedures and assembly methods, and maintaining inventory of engineering materials. The equipment and process responsibilities will primarily be in the wire bond area with additional responsibilities across dicing, laser marking and other semiconductor packaging assembly areasKey Words: Wire Bonding, Dicing, Laser Marking, Die Bonding, Semiconductor Packaging, Microelectronics Packaging, Optoelectronics Assembly, IC, Process DevelopmentEssential Functions/ResponsibilitiesDevelop and optimize advanced packaging processes, materials, and equipment, from initial feasibility through production.Adaptation and development of new and unique processes for specific applications - wafer dicing, wire bonding, laser marking, among others.Operates with minimum engineering direction in a small company and uses a creative, collaborative, proactive, problem-solving approach on a daily basis.Supports technical manufacturing processes, performs equipment set-up and preventative maintenance, material preparation and evaluation, and process and equipment troubleshooting for issue resolution.Executes on assigned tasks designed to improve and qualify manufacturing processes.Creates, maintains and improves on equipment and process specific documentation used by manufacturing for process set-up, maintenance, operations and training.Supports production needs to meet Customer On-Time-Delivery requirements.Runs production as needed or when requested in situations as defined or required by Management.Trains operators and other technicians on assembly processes and equipment in areas of expertise.The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities. Required Experience Experience working in a high-tech environmental and/or or direct hands-on experience with semiconductor or IC packaging equipment.Experience with Microsoft Applications (Excel, PPT, Word) for data analysis, reports and documentation.Equipment maintenance experiences on semiconductor packaging assembly equipment is a plusExperience with AutoCAD, SolidWorks or other drafting software is a plus.Familiarity with clean room floor operating protocols, equipment and processes. Preferred EducationTechnical degree in related field from accredited school; or at least 3 years of equivalent hands-on experience as a Process Technician in a Semiconductor or Commercial electronics clean room setting.Training required On the job training as appropriate.SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.PI240156315

Samtec, Inc.Founded in 1976, Samtec is a privately held, $1 Billion global manufacturer of a broad line of electronic interconnect solutions, including High-Speed Board-to-Board, High-Speed Cables, Mid-Board and Panel Optics, Precision RF, Flexible Stacking, and Micro/Rugged components and cables. Samtec Technology Centers are dedicated to developing and advancing technologies, strategies and products to optimize both the performance and cost of a system from the bare die to an interface 100 meters away, and all interconnect points in between. With 40+ international locations and products sold in more than 125 different countries, Samtecs global presence enables its unmatched customer service.Samtec is seeking a Process Engineer for the Colorado Springs, CO location. The salary range for this position is $100,000 - $130,000 per year inclusive of applicable bonus and commensurate with experience. Standard benefit offerings available are medical (HSA/PPO), dental, vision, group life, AD&D, short and long term disability, EAP, 401k plus other voluntary options as well as time off.Summary/Objective: The process engineer works with internal production, other engineers, suppliers, and customers to deliver high quality, high yielding, and manufacturable solutions for the assembly of optical transceivers. Key process and equipment areas include but are not limited to die attach (epoxy attach, thermocompression bonding, thermosonic bonding), wire bonding, dicing, epoxy dispensing, metrology, and defect inspection.Essential Functions/Responsibilities:Responsible for products and processes transferred from development to productionPlans and manages continuous improvement activities for assigned products, processes and equipmentTechnical expert for processes and equipmentEnsures that documentation and methods are in place to support operationsReviews output data from process and implements changes to meet desired yield targets and statistical process metricsCreate DOEs and experiments to optimize parameters and improve process yields and product reliabilityGuides and manages tooling and spare parts for processes and equipmentParticipates and drives FMEA and PFMEAs where applicableMust be able to work independently and interact with colleagues, customers and vendors as necessary to achieve program objectivesWork in a cleanroom manufacturing environment, assisting and observing operators and technicians maintaining processes and equipmentPerforms and improves preventative maintenance procedures for equipmentThe responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities. Required Experience:5+ years of semiconductor, optoelectronics or microelectronics packaging process and equipment engineering experience. Die bonding experience is strongly preferredMaterials used for standard package technology, PCBA, Optoelectronics, and assorted substrates.Demonstrated experience in assembly process development and improvementAbility to meet International Traffic in Arms Regulations (ITAR) compliance requirementsHands-onexperience of the equipment and materials that are used in the industry.Hands-onexperience operating equipment to perform a specific process.Demonstrated experience in problem-solving and root cause analysis.MS Office Excel, Powerpoint, Word and Sharepoint proficiency is requiredExperience in DOE and data analysis software, like JMP, is preferred.Experience in microelectronic / microsystem package design and SolidWorks, AutoCAD, or other engineering design, modeling or simulation software is desirable.Excellent written and verbal communication skills with ability to frame the topic for easy understanding, propose constructive ideas, and communicate can do attitude.Must be a self-starter with strong leadership skills.Excellent interpersonal skills in relating to positively engage with both internal and external customers.Personal flexibility is necessary to ensure efficient execution of the plan and teamwork.Preferred Education: Bachelors Degree in Engineering (Mechanical, Electrical, Chemical, Material Science) or equivalent is required.SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.PI238751005

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.Holman is looking for a CDL Class A or B New Vehicle Delivery Driver/Trainer to join our team.- 1.5x hourly rate over 40 hours- Monday to Friday work schedule- Home on the weekends only - $40 daily allowance for food and drink- Company provided expense card and cell phone- Must have a CDL A or B licenseWhat will you do?- Deliver vehicles to end users and additionally perform training to customers and suppliers on company products. - Ensure questions are answered accurately and all documentation is completed timely.- Perform operator orientation and training sessions based on new vehicle customer specifications.- Deliver new vehicles and conduct training sessions at various customer locations; expected volume to be 25 to 40 training sessions per year.- Extensive travel throughout the continental USA.- Participate in planning and implementing travel arrangements within travel guidelines defined by ATG policy and procedures and within the framework of the quoted training session process.- Other duties and/or projects as assigned. What are we looking for? - High school diploma or general education degree (GED); or one to three years related experience and/or training.- Commercial driver's license required.- Railroad, industrial or military experience related to mobile equipment operation helpful.- Strong communication skills (verbal and written) for training customers on the proper use of the vehicle.- Ability to perform basic math.- Must pass a drug screen, criminal background check, DOT physical and meet DOT standards prior to employment.- ASE certificates related to mechanical, hydraulic, electrical automotive helpful.- Must have a valid CDL license. - Requires the ability to lift 26 pounds regularly with occasional lifting to upwards of 50 pounds.- Travelling and working outside all year long in all weather conditionsAt Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):Health InsuranceVision InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) plan with Company MatchPaid Time Off (PTO)Paid Holidays, Bereavement, and Jury DutyPaid Pregnancy/Parental leavePaid Military LeaveTuition ReimbursementBenefits:Regular Full-TimeWe offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.Click here for Washington State benefit information.Temporary or Part-TimeIn geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.Click here for Washington State benefit information.Pay:We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $19.97 - $26.97 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Check out this new opportunity!Stryker Supply Technician Colorado Springs, COContract PositionHourly- $31.72Moseley Technical is supporting the global leader in the design, development, production, support, and sustainment of tracked and wheeled military equipment. As part of this team, you are keeping our allies and soldiers safe every day on the ground. If you want to work on meaningful projects with an employee first company, we invite you to join our team. Responsibilities:Receive, store and issue bench stock, repair parts, tools and STTE, establish and make entries to and maintain stock control and accounting records for the Stryker Vehicles; Maintain property records for both manual and automated maintenance management systems; Perform HAZMAT shelf life surveillance management as requires; Generate Reorder/Reorder Point (RO/ROP) Bench stock items, reports for inventory management; Conduct location accountability surveys and inventories, post to records, tools and STTE; Provide administrative support for Tool Room personnel; Potential for exposure to temperature extremes in performance of duties; Transport repair parts and/or supplies to other workers or areas using material handling equipment (MHE) or commercial vehicles, as required. Qualifications:High School Diploma or equivalentThree or more years of experience working in logistics and familiar with Military Logistics' terminology and processes, handling hand receipts, tool names and numbers, and National Stock Numbers (NSN's) and have knowledge to prepare necessary forms to fulfill Supply Support activity requirements for the Stryker Team.Able to travel with the Stryker Team to other military or field sites within the U.S and OCONUS Excellent communication skills along with professional demeanor that extends to all levels of the organization to include our customers and management; Must have thorough knowledge of the Standard Army Management Information Systems (STAMIS) to include GCSS-A; Knowledge of the supply operations and property management; Must be knowledgeable and experienced with Microsoft Office products (Excel, Word and Power Point) and be able to become proficient in Lotus Notes; Must possess valid vehicle operator license and be able to obtain DA Form 348 to operate forklift, related MHE and US Government and commercial vehicles; as required; Ability and knowledge in all aspects of the use and care of hand tools, STTE for the Stryker Team; Must demonstrate ability to complete programs and projects; Must be a U.S. person; Able to coordinate and collaborate with other material handlers and supervision to ensure processes are aligned; Requires minimal supervision and capable of working independently with minimal errors; Acquired knowledge of GDLS Processes, products and military technology in support of the Team; Must be willing to train on SAMS-E, SARS, LMP and PBUSE, if required; Able to lift and carry 50 lbs, work in extreme temperature and environmental conditions in assigned asphalted motor pool open area or buildings as well as other assigned fielding areas, following prescribed OSHA rules. Must be able to work at heights and climb ladders to access, move and deliver parts. Your RecruiterStill have questions? Reach out toAlan- (phone) (256) 213-1261 (email) [email protected] What to ExpectApplicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.ResourcesTo apply, send resume to: [email protected] more active job openings: http://www.moseleytechnical.comFor more information about Moseley visit: http://www.moseleytechnical.com/about-us/

Overhead Door Company of Colorado Springs, a DH Pace Company, Inc. aspires to hire an experienced Residential Door Installer. In this position, you will be responsible for installing a wide variety of residential doors and door hardware. If you have any experience in residential or commercial construction as a General Laborer, Service Technician, Field Service Technician, Installer, Carpenter, Mechanic, Machinist, Operator, Repairman, Assembly worker, Assembly Technician, Glazer, or any other skilled trade, you may find this opportunity to be a great fit for your career! Responsibilities:  Install a wide range of residential garage doors and operating systems Identify opportunities to provide customers with products and services Track and maintain job related paperwork and submit in a timely manner Always operate with safety conscious manner while performing job duties  Other duties may be assigned Requirements:  High School Diploma/GED (Preferred) Prior experience in a similar role or one that required a mechanical aptitude preferred Ability to safely lift up to 75 pounds Ability to work at heights and use a ladder Must possess valid driver’s license and good driving record Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.   Our benefit offerings include:• Medical, dental, and vision options: Available on the 1st day of the month following your start date! • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day• Floating Holidays: Up to 2 floating holidays per year • Competitive compensation: Including annual performance evaluations! • 401k retirement plan: Including an employer match!• Company paid: Life insurance, short-term disability, & long-term disability • and more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Pay range for this position: From $21 an hour based on experience. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails. Building Safer Communities-DH Pace Company My DH Pace Story   Overhead Door Company of Colorado Springs - DH Pace Company, Inc.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Field-Skilled Trades

Position Description The Pipeline Scheduler is responsible for responding to customer questions, analyzing and resolving issues regarding natural gas transportation nominations, confirmations, scheduling, allocations, and performing daily processing activities.Essential Duties and Responsibilities:In this position, either directly or through others, the incumbent:Responds to customer inquiries/complaints via phone in a timely, accurate and complete manner on a continuous basis throughout the day working in a collaborative manner and with a sense of urgency through completion.Processes nominations and confirmations following federally mandated deadlines 5 times per day as required under FERC and tariff guidelines.Monitors imbalances on the pipeline, contacts departments within Kinder Morgan for resolution, coordinates the collection of information, recommends solutions to management, and represents the Company in response to the customer.Monitors proprietary natural gas scheduling computer system and near real-time data system using SCADA data updated every 15 minutes, both of which extensively use Windows environments where several windows are open and running simultaneously.Manages imbalances with customers while delivering a high level of customer service in a non-discriminatory manner.Mitigates impacts of planned and unplanned facility outages.Other duties may be assigned. Position Requirements Minimum Knowledge & Education Requirements:High school diploma or equivalent.Familiarity with computer systems.Preferred Knowledge & Education Requirements:Bachelor's degree in a technical discipline or equivalent work experience with a natural gas transmission system.Previous experience in a customer service position where complex concepts are conveyed over the phone within a limited timeframe.Knowledge and experience in using proprietary computer systems.Intermediate to advanced working knowledge of Microsoft Word, Outlook, and Excel.Job level commensurate with experience and skill sets.Required Skills & Abilities:Highly developed interpersonal, verbal, and written communications skills appropriate in a dynamic open team office environmentMinimum of 3 years of experience or knowledge in a related technical field.Ability to positively interface with customers personally via telephone in a highly efficient, knowledgeable, and professional manner.Ability to work in a team environment as well as work autonomously with limited direct supervision.Ability to balance competing priorities; work within tight and changing deadlines and scope with a high degree of personal initiative.Ability to multi-task and effectively prioritize workload in a fast-paced and frequently changing environment.Strong organizational skills and attention to detail.Solid analytical, conceptualization and problem-solving skills.Strong computer skills including advanced proficiency with Microsoft software products and aptitude to learn proprietary natural gas scheduling systems and other applications quickly.Working Conditions:Requires flexibility in working hours that could range from 8 to 12-hour days across multiple days either during the week, nights, weekends, or holidays. The work schedule will change periodically as training progresses and customer requirements change. Extended hours may be required with no notice.Continual phone conversations throughout the day with customers, other schedulers, pipeline controllers, supervisors, field personnel, and interconnect operators.Must be able to handle stressful situations and effectively manage operations occurring simultaneously on different pipelines.Must be able to work effectively and efficiently in an open space environment shared by other team members as well as working remotely (at home, for example).The successful candidate will be required to clear a drug screen and a comprehensive background check, after an offer has been extended and prior to being employed.Pay range: $74,000 - $110,000 per year. This position includes a discretionary annual incentive plan. Job level and pay commensurate with experience and skill set.Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following: health care benefits including medical, prescription drug, dental , and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid holidays; a flexible work schedule and many voluntary benefit plans. EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!It is all about learning and growing.Our Bank Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.The OpportunityWe are currently seeking dedicated professionals to work in ourColorado Springs office for future bank customer service and sales opportunities in 2024. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.What you'll do: Handle inbound member calls in a fast-paced contact center environmentUse effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking productsEfficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.Develop banking product knowledge to attract new members and expand relationships with current members through product acquisitionAdvise and educate members on available USAA digital tools and resources to improve the user experienceProvide outstanding member service by demonstrating empathy, active listening, and professionalismApply strong time and call management skills in assisting members with banking needsEmbrace continuous improvement and development through coaching and collaboration with manager and team membersWhat you have: High School Diploma OR GEDAbility to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking productsAbility to prioritize and multi-task while navigating through multiple business applicationsStrong interpersonal and communication skillsSuccessful completion of a job-related assessment is requiredWhat sets you apart: US military experience through military service or a military spouse/domestic partner1 year of customer contact experience in a needs-based sales environmentPrior experience in a fast-paced contact center environment6 months experience frequently communicating (minimum 60 percent of the time) with customers by phoneThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,680 - $44,680.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.