Branch Customer Service Representative Salary in Colorado Springs, CO

Company DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.Job DescriptionTHIS POSITION IS PROJECTED TO START ON 05/28/2024 AND REQUIRES 6 WEEKS OF MANDATORY PAID TRAINING AT OUR HEADQUARTERS IN COLORADO SPRINGS, COLORADO.The Member Service Representative I/II must provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition the MSR I/II is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union.Essential Functions at Level I:Member Service - the representative must accurately process member requests received through incoming calls. Representatives must provide individual member service at a high-standard professional level while updating the existing database with any changes requested by the member. Members must be verified using Ent's most current procedures to minimize fraudulent activity. The representative must possess the skill to identify and escalate priority issues to the proper area.Sales - Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking.Knowledge - Maintains knowledge and remains current in the position by taking a proactive approach with participating in on-going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members.Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.Essential Functions at Level II:Member Sales & Service: In order to build and retain member relationships, the representative must answer incoming calls from members, accurately answer inquiries and troubleshoot problems. Members must be verified using the processes and procedures in place, minimizing fraudulent activity. Representative possesses the skill to identify and escalate priority issues. A higher skillset is required to perform certificate maintenance and handle all online banking inquiries. MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representatives must have extensive knowledge of all products and services by actively listening and determining the product that best fit the member's needs. Products and services include but are not limited to: investment services, online banking and credit cards. In the area of credit cards, the representative will obtain the skillset to submit both consumer and business credit card applications.Knowledge: Maintains knowledge and remains current in the position by taking a proactive approach with participating in on-going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members.QualificationsMinimum Formal Qualifications for this Position for Level I:High School Diploma/G.E.D. or equivalent.6+ months experience in customer service (preferred)Inbound phone experience (preferrred)Sales experience (preferred)Previous financial institution experience (preferred)Minimum Formal Qualifications for this Position for Level II:High School Diploma/G.E.D. or equivalent.1+ years' combined experience to include inbound phone experience and financial services experience (required)Sales experience (preferred) Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.Technical or Specialized Knowledge/Skills at Level I:Strong Customer Service focus.Basic understanding of typical products, offerings, and resources within the banking/credit union environment.Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office.Symitar experience beneficial.Strong communication skills.Organizational skills required.Typing, computer, and ten-key required.Technical or Specialized Knowledge/Skills at Level II:Excellent Customer Service focus.Strong proficiency in relevant credit union products, offerings, and resources.General understanding of Online Banking and Business Credit Card products and procedures required.Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office.Ability to complete multiple tasks utilizing various databases concurrently is required.Strong communication and writing skills.Organizational skills required.Typing, computer, and ten-key required.Symitar experience strongly preferred. Certifications Required:NoneEnvironmental, Physical and Psychological RequirementsStanding - OccasionallyWalking - OccasionallySitting - FrequentlyLifting - Rarely (40 Lbs)Carrying - RarelyPushing - RarelyPulling - RarelyBalancing - RarelyStooping - RarelyKneeling - RarelyCrouching - RarelyCrawling - RarelyReaching - OccasionallyHandling - OccasionallyGrasping - OccasionallyFeeling - OccasionallyTalking - FrequentlyHearing - FrequentlyRepetitive Motions - FrequentlyEye/Hand/Foot Coordination - OccasionallyNoises louder than normal speaking volume - OccasionallyTemperature Changes - RarelyAtmospheric Conditions - Rarely Additional InformationThe hourly ranges for the positions are:Member Service Representative Call Center I: $18.10 - $21.42 (S10). Member Service Representative Call Center II: $19.23 - $23.48 (S11).Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity. This position is eligible for a monthly incentive plan. We anticipate this position to close on 05/01/2024. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Benefits Summary Sheet - 2024 The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Job Location

Job DescriptionMedical Branch ManagerSRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.Title: Medical Branch ManagerLocation: Colorado Springs, COIndustry: HealthcareSalary: $60-80KSchedule: Mon-Fri, 8am-5pmEmployment Type: PermanentJob SummaryWe are seeking a dedicated Medical Branch Manager to join our team. In this position, you are responsible for day-to-day management of company operations. Exercises management principles to ensure profitability, control assets, and communicate company philosophy and objectives to the staff and community.Essential Job Duties And ResponsibilitiesAdheres to and implements all company policies and proceduresCalls on key referral sources and maintains key accountsConducts in-service training for appropriate staff members at routine intervals on products, telephone techniques, third-party payer procedures or other relevant topics as necessary or desirable to improve serviceConducts physical inventory as requiredDevelops a CSR team to enhance staff telemarketing skills and ability to identify customer needsDevelops and maintains a working knowledge of current Medicare, Medicaid and insurance regulationsDevelops at least one employee per year who can assume a management roleEnsures company standard of inventory level is metEnsures that Certificates of Medical Necessity (CMN) and other documentation required for reimbursement are procured in a timely mannerEvaluates each employee annually and establishes goals for upcoming yearInitiates appropriate actions on reports and recommendations provided by authorized inspection agenciesInterviews and hires staff as needed and approved by senior management with emphasis on recruiting best-qualified candidatesIntroduces and implements a quality improvement program to comply with company and JCAHO standardsMaintains a binder in company that contains all newsletters and other policy correspondence from the Billing Department or payerMaintains and updates all manuals necessary for company operations and establishes process to evaluate company s compliance with applicable policies and proceduresMaintains ongoing liaison with company staff, Billing Department, senior management, and / or corporate staff as requiredManages materials procurement and distributionMonitors and controls the company assets at both the company location and in customers homesMonitors and establishes a positive working relationship with the Billing DepartmentMonitors company operational expenses to comply with established percentage to revenue limitsMonitors marketing plan and budget monthlyMonitors the A/R aging report to attain A/R goalsParticipates in regional/local meetings as requestedTakes appropriate action to ensure that the company complies with applicable laws and regulationsMay be required to cover on call, drive a company vehicle and make deliveries to patient's homesTravel as neededPerforms other duties as assignedEmployment is contingent onBackground investigation & drug screen High school diploma or GED equivalent, requiredPreferred Education and/or ExperienceBachelor s Degree in Business or related or equivalent experience in HME, Home Health Industry, or BusinessExperience with medical equipment, preferredExperience with medical billing practices and of billing reimbursement, preferredExperience in medical field and administrative record management, preferredFour years of related work experience, preferredMedical terminology, preferredSkills and CompetenciesAccurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem-solving skillsWork independently and as part of a teamEOE/ADAIND123#clearance

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!It is all about learning and growing.Our Bank Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.The OpportunityWe are currently seeking dedicated professionals to work in ourColorado Springs office for future bank customer service and sales opportunities in 2024. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.What you'll do: Handle inbound member calls in a fast-paced contact center environmentUse effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking productsEfficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.Develop banking product knowledge to attract new members and expand relationships with current members through product acquisitionAdvise and educate members on available USAA digital tools and resources to improve the user experienceProvide outstanding member service by demonstrating empathy, active listening, and professionalismApply strong time and call management skills in assisting members with banking needsEmbrace continuous improvement and development through coaching and collaboration with manager and team membersWhat you have: High School Diploma OR GEDAbility to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking productsAbility to prioritize and multi-task while navigating through multiple business applicationsStrong interpersonal and communication skillsSuccessful completion of a job-related assessment is requiredWhat sets you apart: US military experience through military service or a military spouse/domestic partner1 year of customer contact experience in a needs-based sales environmentPrior experience in a fast-paced contact center environment6 months experience frequently communicating (minimum 60 percent of the time) with customers by phoneThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,680 - $44,680.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.