Activity Coordinator Salary in Colorado Springs, CO

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!It is all about learning and growing.Our Licensed Insurance Representative role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week.For new hires starting in March, April, May or June 2024 we are offering a signing bonus of $2,000--to be paid in one installment.The OpportunityWe are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include somweekends.As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.What you'll do:Facilitate the member experience by answering phone calls, emails, and other requests from members.Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.Maintain required Property & Casualty (P&C) licenses and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalent1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experienceAcquire Property & Casualty (P&C) licenses and state registrations within 90 days of hireAbility to prioritize and multi-task, including navigating through multiple business applicationsWhat sets you apart:Current active personal lines or property and casualty license in your current state of residence/or state of hireUS military experience through military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Located on Peterson AFB Specific Duties and Tasks: Serves as the site lead, developing, planning and coordinating implementation of all activities of the health promotion program at the installation level. Conduct wellness screenings, educational classes, incentive programs, health fairs. Perform services such as finger sticks and other biometric measurements including height, weight, BMI/body composition, and blood pressure. Educate participants on health awareness and lifestyle modification. Provide orientation and training to new staff and communicate on new policies or changes in procedures. Ensure that programs are staffed according to the scope of work and that work schedules are modified to meet fluctuating workloads. Evaluate programs and provide progress reports. Maintain current knowledge of health promotion topics to keep health education program material current. Coordinate and/or ensure supplies, equipment, and filesare maintained in properly secured storage. Provide excellent written and oral communication skills when working with internal and external customers. Perform other related duties as assigned by the contractor PM. Support Mobile worksite events as applicable. Management responsibilities including, but is not limited to: Supervise the on-site staff to include all on-call staff.Interviewing potential new staff for the site.Selecting the candidate that meets the needs of the site. Training of employees both new and current.Recommending staff and schedules to support site needs.Providing guidance and direction of the work of employees are to perform.Maintaining records in the supervision of the staff.Annual reviews for current employees and 60/90 day reviews for new employees.

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing.Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. Colorado Springs candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment.The OpportunityWe are currently seeking dedicated customer service professionals to work at our Colorado Springs campus. Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.Our Insurance Customer Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.What you'll do:Facilitate the member experience by answering phone calls, emails, and other requests from members.Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs.Use available tools and resources to support members with some assistance.Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.Maintain required Property & Casualty licenses and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalentAbility to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance productsSuccessfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hireWhat sets you apart:1 year of customer contact experience in a needs-based sales environmentUS military experience through military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,400 - $48,900.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing.Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. Colorado Springs candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment.The OpportunityWe are currently seeking dedicated customer service professionals to work at our Colorado Springs campus. Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.Our Insurance Customer Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.What you'll do:Facilitate the member experience by answering phone calls, emails, and other requests from members.Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs.Use available tools and resources to support members with some assistance.Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.Maintain required Property & Casualty licenses and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalentAbility to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance productsSuccessfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hireWhat sets you apart:1 year of customer contact experience in a needs-based sales environmentUS military experience through military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,400 - $48,900.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Scientific Applications & Research Associates, Inc. (SARA) is a world-class Defense Research and Development enterprise, with a charter to create new and emerging technology innovations in support of Commercial & Government organizations. We have expertise in RF, EMP, Pulsed Power, Acoustics and Threat Warning Systems, and we prioritize partnering with our customers to address real-world problems with cost-effective solutions… that work. SARA is looking for a remarkably talented, motivated, and experienced Human Resources Generalist to support the company-wide activities out of our Colorado Springs, CO location. The candidate will have the opportunity to grow and learn, championing our talented engineers, physicists, and technicians on long-standing programs and new programs supporting our customers. The Human Resources Generalist position administers various HR programs for all levels of employees such as affirmative action, benefits administration, and personnel record maintenance. This mid-level position is responsible for performing HR-related duties on a professional level and works closely with experienced HR practitioners and HR management to carry out responsibilities in the following functional areas: new hire onboarding, policy implementation, recruitment, training, performance management, policy implementation, affirmative action, and employment law compliance. Core Responsibilities:Track and process new hires, terminations, and multiple employee actions and changesAdminister the New Hire Onboarding program and orientationAdminister benefit plan enrollments, terminations, and changes for health, disability, retirement, and life insurance plansPoint of contact for the third-party leave of absence facilitator; respond to information requests for disability and leave of absencesPrepare and organize data for the Affirmative Action Compliance programsRespond to inquiries regarding policies, procedures, and programsResponsible for data input and recordkeeping for HR programs and projectsParticipate and/or assist with HR ad-hoc projectsMaintain knowledge of legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures, and reporting are compliantAssist with employee mailings, vendor billings, coordinating data collection, etc. for the benefits programAssist with general corporate administrative duties as needed Requirements:High School Diploma or equivalent5+ years of Human Resource experience preferably in a generalist or similar roleProficient in Microsoft Outlook, Word, Excel, and PowerPointKnowledge of Federal and state(s) employment laws: FMLA, COFAMLI, CFRA, ADA, ACA, Section 125, Medicare, COBRA, health and ancillary insurance benefits, and Affirmative Action ComplianceEngage with the employee wellness and fun committee, ensuring that the committee’s work aligns with the overall strategic direction of the planAssist with I-9 compliance deadlines, audits and workflow buildoutsAbility to work independently as well as part of a teamAbility to handle multiple tasks simultaneously and to determine and manage prioritiesStrong communication skills (verbal and written)Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar US Citizenship Work Conditions:May require light physical effort, involving standing, sitting and use of hands while performing duties, carrying or lifting up to 30 poundsWorking environment is indoor, moderately quiet, reasonably clean, well-lighted and well-ventilated, some physical hazards may exist Preferred Qualifications:Bachelor’s degree in Human Resources and/or business-related studies or an equivalent combination of education and related experiencePHR and/or SHRM-CP or ability to obtain an HR CertificationPrevious experience at a Department of Defense contractor or a role in a similar industry Previous experience with ADP (HRIS/ATS), CostPoint (ERP), and Unanet (Timekeeping) a plusPrevious experience within an ESOP company a plus SARA offers a competitive benefits package to include:Medical, dental, vision, disability and life insurance; and other supplemental programsA generous PTO program (vacation, sick, holiday)Tuition & certification reimbursementFlexible work schedulesEmployee bonuses401(k) match/profit sharingEmployee Stock Ownership Plan (ESOP) Pay Range: $58,000 – $76,960 (DOE) Application Deadline: May 12, 2024 U.S. citizenship is required for most positions. (www.SARA.com) SARA, Inc. is an Equal Opportunity Employer; employment with SARA, Inc. is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SARA Inc.’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (719) 302-3117. PI240176521

Why USAA?Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityThe OpportunityAs a dedicated Workforce Management Analyst Senior (Real-Time), you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). Workforce Management Analyst Senior (Real-Time) builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will lead business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors the call center patterns to plan and actionize productivity and key performance indicators.Additional responsibilities may include: involvement in the larger scale strategy for Bank Omni Intraday performance, serves as a resource to team members on escalated issues and/or complex matters, acts as subject matter expert on contact center real time management to feed business decisions in support Member Service efficiencies, and identifies performance trends and develops solutions to remediate.We offer a flexible work environment that requires an individual to be in the office 4 days per week which will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.Additional coverage may be needed during the hours of 8am-10pm central time Monday-Friday, 7:30am-8pm central time Saturday, and 7:30am-6pm central time Sunday between the team members.What you'll do:Responsible for collecting, analyzing, and reporting on workforce metrics. Utilizes data to deliver on solutions for capacity planning within the operational contact or claims centers.Provides oversight in maintaining business schedule processes and data to ensure effective alignment of schedules to business demand.Manages relationships with strategic suppliers to ensure scheduling processes across all lines of business are standardized with approved variance.Manages and maintains strategic supplier Quality Management and Operational Guidelines. Builds and maintains relationships with internal business units and leaders.Participates as a subject matter expert on contact or claims center projects for workflow process improvements.Partners with cross-functional areas to better determine headcount, volumes, and budget/spend for daily support as well as campaign strategies. Present fluctuations to management and adjust resources as needed.Conducts analysis on workforce scheduling to identify trends and make recommendations to leaders on performance improvement.Serves as a resource to team members on escalated issues and/or complex matters.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's Degree or higher OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 or more years of experience in workforce management planning within a contact or claims center environment.Advanced knowledge and application of data analysis tools, telecommunications tools, and contact center routing systems.Advanced knowledge and experience with workforce management tools and/or software such as NICE IEX.Demonstrated relationship skills, verbal and written communication and ability to identify root cause / solutions.Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint.What sets you apart:Expert level knowledge of contact center business strategy.A deep understanding of real-time management changes and the impact to performance and championing RTM strategy by supporting, advising, and educating peers.Prior involvement driving the larger scale strategy for contact center performance.Experience serving as a resource to team members on escalated issues and/or complex matters.Experience acting as subject matter expert on contact center real time management.Experience identifying performance trends and developing solutions to remediate.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.