Financial Services Representative Salary in Colorado Springs, CO

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!It is all about learning and growing.Our Licensed Insurance Representative role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week.For new hires starting in March, April, May or June 2024 we are offering a signing bonus of $2,000--to be paid in one installment.The OpportunityWe are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include somweekends.As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.What you'll do:Facilitate the member experience by answering phone calls, emails, and other requests from members.Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.Maintain required Property & Casualty (P&C) licenses and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalent1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experienceAcquire Property & Casualty (P&C) licenses and state registrations within 90 days of hireAbility to prioritize and multi-task, including navigating through multiple business applicationsWhat sets you apart:Current active personal lines or property and casualty license in your current state of residence/or state of hireUS military experience through military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!It is all about learning and growing.Our Licensed Insurance Representative role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week.For new hires starting in March, April, May or June 2024 we are offering a signing bonus of $2,000--to be paid in one installment.The OpportunityWe are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include somweekends.As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.What you'll do:Facilitate the member experience by answering phone calls, emails, and other requests from members.Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.Maintain required Property & Casualty (P&C) licenses and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalent1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experienceAcquire Property & Casualty (P&C) licenses and state registrations within 90 days of hireAbility to prioritize and multi-task, including navigating through multiple business applicationsWhat sets you apart:Current active personal lines or property and casualty license in your current state of residence/or state of hireUS military experience through military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing.Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. Colorado Springs candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment.The OpportunityWe are currently seeking dedicated customer service professionals to work at our Colorado Springs campus. Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.Our Insurance Customer Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.What you'll do:Facilitate the member experience by answering phone calls, emails, and other requests from members.Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs.Use available tools and resources to support members with some assistance.Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.Maintain required Property & Casualty licenses and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalentAbility to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance productsSuccessfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hireWhat sets you apart:1 year of customer contact experience in a needs-based sales environmentUS military experience through military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,400 - $48,900.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing.Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. Colorado Springs candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment.The OpportunityWe are currently seeking dedicated customer service professionals to work at our Colorado Springs campus. Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.Our Insurance Customer Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.What you'll do:Facilitate the member experience by answering phone calls, emails, and other requests from members.Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs.Use available tools and resources to support members with some assistance.Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.Maintain required Property & Casualty licenses and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalentAbility to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance productsSuccessfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hireWhat sets you apart:1 year of customer contact experience in a needs-based sales environmentUS military experience through military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,400 - $48,900.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing.Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. Colorado Springs candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment.The OpportunityWe are currently seeking dedicated customer service professionals to work at our Colorado Springs campus. Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.Our Insurance Customer Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.What you'll do:Facilitate the member experience by answering phone calls, emails, and other requests from members.Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs.Use available tools and resources to support members with some assistance.Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.Maintain required Property & Casualty licenses and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalentAbility to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance productsSuccessfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hireWhat sets you apart:1 year of customer contact experience in a needs-based sales environmentUS military experience through military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,400 - $48,900.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Description Title: Customer Care Representative I, II Location: This positon will be fully remote. The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations in Las Vegas, NV, Colorado Springs, CO, Des Moines, IA, or Gilbert, MN. Training Hours: 8:00am-4:30pm CST M-F. Must have 100% attendance during the first 5 weeks of training. Start date: 7/8/2024. After training: 8 hour shift between 7:00am-8:00pm CST, M-F. Shifts will be assigned after training and you must be available to work any shift assigned during the hours of operation. *$500 Sign on Bonus Included As a Customer Care Representative , you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone's life and help make healthcare easy, apply today! We are an inbound call center that handles dental only with a majority of our calls coming from our members and providers. Most calls are confirming dental eligibility and membership, quoting group benefits and/or checking on dental claim status. We service various BCBS states from East to West coast. How you will make an impact: • From the moment you login, you'll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers • You will handle member and provider calls with a wide array of type of calls to include confirming dental eligibility and membership, quoting group benefits and providing dental claim status. • You will partner internally to create a seamless experience for our customers and resolve potential issues. Here's what Elevance Health offers: • A career path with opportunity for growth • Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement. • Affordable Health Insurance, Dental, Vision and Basic Life • 401K match, Paid Time Off, Holiday Pay • Quarterly incentive bonus and annual increases plan based on performance. At Elevance Health, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful. Minimum Requirements: • CCR I: Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. • CCR II: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences • The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred. We provide all the equipment you will need. • A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred • A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred • A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred • Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred • Flexible and quick learner, willing to adapt to changing customer and business needs preferred • Bilingual (Spanish) preferred For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. For candidates working in person or remotely in the below locations, the salary* range for this specific position is $15.89 to $27.38 Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, nondiscriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.

Through its relationship with CUSO Financial Services, L. P. (CFS) Blue Federal Credit Union is seeking a Financial Advisor to provide retirement and investment services to its member base in and around the Colorado Springs, CO area.At Blue, we discover pathways to realize your possibilities. Serves as a Financial Advisor responsible for providing financial planning services. Responsible for counseling clients and prospective clients about non-depository financial products/services. Must maintain a thorough knowledge of all products/services offered by the company. Must have a working knowledge of products offered by competitors. This position also focuses on:Responsible for promoting, selling, and servicing non-depository financial products. Assist in developing direct mail solicitations.Follow broker/dealer and insurance company policies and procedures. Maintain blotter, advertising, client, and correspondence files. Accurately complete client profile for all new clients.Has daily account responsibility for various transactions. Conduct financial planning seminars. Visit branches to meet clients and train branch staff.Maintain required individual insurance and securities licenses, including continuing education requirements. Remains cognizant of and adheres to company policies and procedures, and regulations pertaining to the Bank Secrecy Act.Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.Check out this short video for a glimpse at the culture we strive for here at Blue:Position Requirements:LICENSING: Active Series 7, 63/65 or 66 licenses along with Life, Accident & Health license. EXPERIENCE: Minimum of 2 years sales experience in the financial services industry, preferably in a bank or credit union environment.EDUCATION/CERTIFICATIONS/LICENSES: A college degree.INTERPERSONAL SKILLS: The ability to motivate or influence senior level personnel, internally or externally, is a key component of the job, requiring a significant level of expertise, credibility, influence, and trust. Proficiency in developing and delivering material presentations on complex topics can be important to fulfilling the responsibilities of the position. The inability to communicate at this level would disqualify the individual from being able to fulfill their job responsibilities.Eligibility for employment is dependent on bond ability.Our mission is 'We discover pathways to realize your possibilities.' Our employees uphold this mission by utilizing our values as steppingstones to sustain our amazing culture. Those values are Boundless Optimism, Unwavering Confidence, Uniquely Us, and Over the Top. Thank you for showing an interest in Blue Federal Credit Union!We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Representatives are employed by Blue Federal Credit Union and registered through CFS (Member FINRA/SIPC). To learn more about CUSO Financial Services, L.P. visit .CFS (Member FINRA/SIPC) is a broker-dealer and RIA with a stable, 25-year track record of serving the investment needs of credit unions and their members. We're ranked as one of the top broker-dealers in the industry and we work with some of the top financial institutions in the country.

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace. Dahl Plumbing and Design Center is one of those trade names and is looking for a Inside Sales Representative at their Colorado Springs, CO location . Pay for Inside Sales Representative is between $20.00 and $25.00 per hour at this location. Application deadline: 6/24/2024 Are you detail-oriented and good at follow-through? Do you thrive on solving problems? Are you friendly and upbeat? If so, we'd like you to join our plumbing wholesale team as an inside salesperson. As an inside salesperson you would interact with our customers primarily via telephone and email. You would help solve our customers' issues, meet their individual needs, develop positive relationships, and provide superior service. About the Role: Write orders as they come in and coordinate order delivery with warehouse team Use our computer software to build accurate and complete orders in a timely manner Investigate potentially missing, incompatible, or inaccurate material requests, comparing against previous orders/experience, and resolving issues before they negatively impact the customer Correctly cost and price orders, investigating previous sales orders and purchase orders if needed Research backorders and incomplete/missing items, communicating customer needs with other team members Release orders for delivery/pickup, communicating special requirements or instructions with proper teammates Follow-up with customers relaying information regarding pricing, backorders, ETAs, or other pertinent information Provide superior service Answer incoming calls and emails with a professional and welcoming tone Generously listen to potential customers Use available resources to research and customize individual solutions to meet customer needs and solve problems Recognize opportunities for providing value-added services Recommend supplementary items to enhance customer experiences and streamline operations, increasing sales Provide alternative solutions in situations where the desired product is unavailable Approach sales with a service-oriented, servant mentality, humility and a lack of ego Apologize for mistakes and take ownership of issues without blaming or offering excuses General sales tasks Manage sales orders and bids, following up as needed Manage multiple tasks and assignments simultaneously while staying organized and on schedule Ensure effective communication within the team regarding deadlines and critical information Locate products and ensure orders are prepared on time Share customer complaints and potential leads with the Outside Sales team Communicate inventory alignment opportunities to proper teammates Monitor and be aware of potential credit risks and scams, communicating concerns to proper teammates/manager Create Quotes Interpret plans, written material lists, in-person requests or over the phone orders Inquire with Vendors to determine accurate costs and lead times Create and price complete and coordinated solutions taking into account lead times, freight costs and customer deadlines Communicate quotes to customers, emphasizing limitations, limiting guesswork when possible, identifying and mitigating potential issues before they arise in a professional and helpful manner Close orders and generate sales Learn continuously Learn the ins and outs of our computer software and systems Develop product knowledge and awareness of how product is used in the field Attend Vendor trainings with the intention of becoming a resource to customers Advise customers on proper application, installation, and troubleshooting Research market trends, potential customer leads, and opportunities for sales growth Be open to learning from all sources and opportunities Develop customer and vendor relationships Provide superior customer service to exceed customer expectations Cultivate and nurture relationships with existing customers and vendors Develop reputation as trusted advisor and problem solver Solve problems and generate solutions Investigate and resolve customer issues Manage defective and warranty products Generously listen to complaints and promptly address them Fix pricing discrepancies Help other areas of the business Provide support to Counter and Outside Sales activities Provide support to customers picking-up will call orders Help walk-in customers at the counter Stage orders for pickup/delivery Additional responsibilities when necessary/available, and as part of training Pick and package orders (common) Receive and put away material in the warehouse (somewhat common) Drive a forklift or use a pallet jack to facilitate warehousing activities (less common) Drive product to jobsites/customer shops when needed (rare) About You: High school diploma or equivalent 1+ years experience in customer service, inside sales, wholesale, or similar roles preferred Able to build and maintain a positive working relationship with customers, vendors, and co-workers Read, write, speak, and understand English Be able to learn to operate warehouse material-handling equipment Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals Our ideal candidate will also possess the following characteristics or be willing and able to learn quickly Have a plumbing or construction related background Have outstanding customer service, telephone/verbal communication, and generous listening skills Experience using Microsoft Office software Outlook - Communicate via emails, keep an organized calendar, schedule reminders Word - Create sales documents, take notes, write reports Excel - Create call reports, organize quotes, maintain customer contact files, analyze customer data, analyze system data Powerpoint (or equivalent) - Create presentations for customers Possess a high level of accuracy, internal motivation, organization, and attention to detail Consistently follow up on ongoing requirements and duties Be able to research, analyze data, and solve problems, with incomplete information Be able to prioritize work projects and multi-task Be comfortable asking probing questions, overcoming objections by recommending profitable solutions, Be able to explain our value-added services, ask for orders and close sales Understand list/multiplier pricing, net pricing and GP% calculations Looking for or continuing a career in sales The benefits of working with us: Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage Accident and Hospital Indemnity coverage Life insurance and Long Term Disability Pre-tax accounts for healthcare and dependent care Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) Full-time and part-time benefits: 401(k) Retirement cash account with company contributions Targeted training programs focused on your personal and professional growth *Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement. EEOC Statement Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability. Background Screening Statement We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws. Other details Pay Type Hourly Apply Now Colorado Springs, CO, USA

Why USAA?Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityThe OpportunityAs a dedicated Workforce Management Analyst Senior (Real-Time), you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). Workforce Management Analyst Senior (Real-Time) builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will lead business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors the call center patterns to plan and actionize productivity and key performance indicators.Additional responsibilities may include: involvement in the larger scale strategy for Bank Omni Intraday performance, serves as a resource to team members on escalated issues and/or complex matters, acts as subject matter expert on contact center real time management to feed business decisions in support Member Service efficiencies, and identifies performance trends and develops solutions to remediate.We offer a flexible work environment that requires an individual to be in the office 4 days per week which will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.Additional coverage may be needed during the hours of 8am-10pm central time Monday-Friday, 7:30am-8pm central time Saturday, and 7:30am-6pm central time Sunday between the team members.What you'll do:Responsible for collecting, analyzing, and reporting on workforce metrics. Utilizes data to deliver on solutions for capacity planning within the operational contact or claims centers.Provides oversight in maintaining business schedule processes and data to ensure effective alignment of schedules to business demand.Manages relationships with strategic suppliers to ensure scheduling processes across all lines of business are standardized with approved variance.Manages and maintains strategic supplier Quality Management and Operational Guidelines. Builds and maintains relationships with internal business units and leaders.Participates as a subject matter expert on contact or claims center projects for workflow process improvements.Partners with cross-functional areas to better determine headcount, volumes, and budget/spend for daily support as well as campaign strategies. Present fluctuations to management and adjust resources as needed.Conducts analysis on workforce scheduling to identify trends and make recommendations to leaders on performance improvement.Serves as a resource to team members on escalated issues and/or complex matters.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's Degree or higher OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 or more years of experience in workforce management planning within a contact or claims center environment.Advanced knowledge and application of data analysis tools, telecommunications tools, and contact center routing systems.Advanced knowledge and experience with workforce management tools and/or software such as NICE IEX.Demonstrated relationship skills, verbal and written communication and ability to identify root cause / solutions.Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint.What sets you apart:Expert level knowledge of contact center business strategy.A deep understanding of real-time management changes and the impact to performance and championing RTM strategy by supporting, advising, and educating peers.Prior involvement driving the larger scale strategy for contact center performance.Experience serving as a resource to team members on escalated issues and/or complex matters.Experience acting as subject matter expert on contact center real time management.Experience identifying performance trends and developing solutions to remediate.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityThe OpportunityAs a dedicated Workforce Management Analyst Senior (Real-Time), you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). Workforce Management Analyst Senior (Real-Time) builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will lead business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors the call center patterns to plan and actionize productivity and key performance indicators.Additional responsibilities may include: involvement in the larger scale strategy for Bank Omni Intraday performance, serves as a resource to team members on escalated issues and/or complex matters, acts as subject matter expert on contact center real time management to feed business decisions in support Member Service efficiencies, and identifies performance trends and develops solutions to remediate.We offer a flexible work environment that requires an individual to be in the office 4 days per week which will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.Additional coverage may be needed during the hours of 8am-10pm central time Monday-Friday, 7:30am-8pm central time Saturday, and 7:30am-6pm central time Sunday between the team members.What you'll do:Responsible for collecting, analyzing, and reporting on workforce metrics. Utilizes data to deliver on solutions for capacity planning within the operational contact or claims centers.Provides oversight in maintaining business schedule processes and data to ensure effective alignment of schedules to business demand.Manages relationships with strategic suppliers to ensure scheduling processes across all lines of business are standardized with approved variance.Manages and maintains strategic supplier Quality Management and Operational Guidelines. Builds and maintains relationships with internal business units and leaders.Participates as a subject matter expert on contact or claims center projects for workflow process improvements.Partners with cross-functional areas to better determine headcount, volumes, and budget/spend for daily support as well as campaign strategies. Present fluctuations to management and adjust resources as needed.Conducts analysis on workforce scheduling to identify trends and make recommendations to leaders on performance improvement.Serves as a resource to team members on escalated issues and/or complex matters.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's Degree or higher OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 or more years of experience in workforce management planning within a contact or claims center environment.Advanced knowledge and application of data analysis tools, telecommunications tools, and contact center routing systems.Advanced knowledge and experience with workforce management tools and/or software such as NICE IEX.Demonstrated relationship skills, verbal and written communication and ability to identify root cause / solutions.Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint.What sets you apart:Expert level knowledge of contact center business strategy.A deep understanding of real-time management changes and the impact to performance and championing RTM strategy by supporting, advising, and educating peers.Prior involvement driving the larger scale strategy for contact center performance.Experience serving as a resource to team members on escalated issues and/or complex matters.Experience acting as subject matter expert on contact center real time management.Experience identifying performance trends and developing solutions to remediate.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.