Delivery Coordinator Salary in Cincinnati, OH

Innova Solutions is immediately hiring for a Lockbox Image Specialist. Position type: Full-time Contract Duration: 3+ Months Location: 5050 Kingsley Drive Cincinnati Ohio 45227 Shift: This is 3rd Shift. The hours will be 9:30PM - 6:00AM ( Sun. night - Thurs. night) As a Lockbox Image Specialistyou will be responsible for: Utilizing high-speed capture equipment, provides a high-quality image of all transactional information (checks and or supporting documents); performs required maintenance to ensure the equipment's' longevity; and follows all established safety guidelines. Images checks utilizing Pass I function and encode and review quality of encoding during Pass II function. Follow proper procedures to perform jam recovery, collect and distribute batches of work from processing floor, research and correct all rejects and missing items in timely fashion, and research all items that did not encode. Communicate to Workflow Coordinators the need for Data Entry. (Key from Image) and escalate issues to the lead or manager appropriately. Will also research and recapture any items that failed to capture properly during Pass I ensuring that corrections are returned to the workflow in a timely fashion and perform routine maintenance on transports including cleaning of sensors and all tracks and replace MICR ribbons, belts, fuzzy rollers as required. Other responsibilities include; performing daily shift start up maintenance and again half way through the shift, perform daily shift closing procedures by cleaning the machine and surrounding area, complete End of Day tray listings, verifying date, amounts and encoding, monitor and adhere to production deadlines, and perform other duties as assigned. The ideal candidate will have: High school diploma or its equivalent. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. PAY RANGE AND BENEFITS: Pay Range*: $18.39 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls "the most ambitious campus design program in the country." With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University's overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati.Job OverviewThe University of Cincinnati, College of Medicine, Department of Neurology and Rehabilitation Medicine is seeking a full-time clinical research project manager to manage our NIH StrokeNet Regional Coordinating Center. The Ohio Valley Regional Coordinating Center is consecutively funded regional infrastructure to perform NIH-funded stroke clinical trials for the past 10 years. This includes a network of hospitals across the city as well as two well-performing satellite sites- Ohio State University and University of Louisville. The successful candidate will have a combined working knowledge of clinical stroke programs, stroke care delivery and research operations to successfully advance this historically successful and busy stroke research program. Additional responsibilities include day-to-day oversight of research operations and personnel, fiscal management and promotion of a compliant research culture based on the principles of Good Clinical Practice, Good Laboratory Practice, Federal Regulations and Dignity Health Policies, and management of the regional coordinating center and satellite and performance sites. The position reports directly to the RCC PIs at the University of Cincinnati and partners with physician leaders and works collaboratively with inpatient and outpatient stakeholders across the stroke program. This position will support the University's mission and commitment to excellence and diversity in our students, faculty, staff and all our activities. Essential FunctionsCollaborate with the RCC PIs to manage our clinical stroke trial portfolioManage the NIH StrokeNet research coordinators, which includes weekly meetings with each coordinator Oversee screening logsRun bi-monthly research meetings to highlight progress and trouble shoot recruitment and retention issuesAssist with trial start up, responding to open DCRs and queries, and closure to ensure timely turnaroundAssist with the growth of NIH StrokeNet trials to community hospitals in the Region.Hands-on assistance with enrollments may be required at timesAttend NIH StrokeNet Committee meetings (monthly; virtual) and trial-specific meetingsAttend bi-annual national StrokeNet meetings (one in person, one virtual)Assist with annual NIH reportingOverall RCC regional operations including management of the satellite and performance sitesNovel strategies to improve recruitment and retention and coordinator satisfaction are welcomeRequired EducationBachelor's DegreeNine (9) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.Required ExperienceFive (5) years related experience.Additional Qualifications ConsideredExperience in an academic or clinical setting in the area of clinical specializationSoCRA or ACRP certificationProficiency with regulatory guidelines for clinical trials preferredProven organizational ability and strong attention to detailDemonstrates decision-making and problem-solving sillsExcellent time-management skills, communication, and interpersonal skills (written and oral), and computer skills including word processing, spreadsheet, and PowerPoint are requiredPhysical Requirements/Work EnvironmentSitting - ContinuouslyCompensation and BenefitsUC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.Competitive salary range dependent on the candidate's experience.Comprehensive insurance plans including medical, dental, vision, and prescription coverage.Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.Tuition remission is available for employees and their eligible dependents.Enjoy discounts for on and off-campus activities and services. As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP). To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at [email protected]. The University of Cincinnati is an Equal Opportunity Employer. REQ: 95450 SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls "the most ambitious campus design program in the country." With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University's overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati.Job OverviewAs one of the oldest medical schools in the country, the University of Cincinnati College of Medicine (COM) has a reputation for training best-in-class health care professionals and developing cutting-edge procedures and research that improves the health and clinical care of patients. In partnership with the UC Health academic healthcare system and Cincinnati Children's Hospital Medical Center, College of Medicine's faculty are transforming the world of medicine every day. The Advanced Practice Provider Critical Care Fellowship is a one-year program that enables advanced practice nurses and physician assistants to acquire robust clinical experiences and critical care knowledge base within the multi-faceted critical care areas at UCMC. Clinical rotations include Surgical Intensive Care, Medical Intensive Care, Neurosurgical Intensive Care, Emergency Medicine, and more. The APP Fellow is expected to participate in protected, non-clinical didactic education in the form of lectures, simulation, skills labs, case studies, presentations, and other components of the critical care fellow curriculum as determined by the coordinator and director. The APP Fellow is also responsible for completion of an evidence­ based practice or quality-improvement project during their tenure as a fellow. The program is open to recent new master's prepared graduates from accredited university and board certification in Acute Care Nurse Practitioner, recent new master's prepared graduates from an accredited university in Physician Assistant, and experienced nurse practitioners or physician assistants interested in critical care but with no clinical critical care background.Essential FunctionsThis position will support the University's mission and commitment to excellence in our students, faculty, staff and all our activities.Primary responsibilities will be to collaborate with interdisciplinary health care team caring for critically ill patients, managing both their acute and chronic health care needs.The APP will demonstrate proficiency in core knowledge inclusive of assessment, treatment, and coordination of patient care.The APP must demonstrate willingness to learn and build upon clinical and technical competence, sound clinical judgement, professionalism, and compliant documentation in a timely manner.Perform appropriate history and physical for complex, acute, critical, and chronically ill patients.Order and interpret diagnostic and therapeutic tests.Prescribe appropriate pharmacologic and non-pharmacologic treatment modalities.Monitor the effectiveness of interventions.Maintain accurate medical records.Collaborate with other providers and members of the health care team in delivery of care and make appropriate referrals when needed.Educate patients and families about medical conditions and treatment plans.Facilitate staff, patient, and family decision making using evidence-based practice.Participate in research and development projects.Participate in education of nurse practitioners, nurse practitioner students and medical students.Perform related duties based on departmental need.Minimum RequirementsFor Nurse Practitioner:A Master's degree in Nursing and graduation from an ANA approved Nurse Practitioner Program.Three (3) years nursing experience.Current valid APRN license in the state of Ohio prior to start.-OR- For Physician Assistant:Graduation from a Physician Assistant program accredited by the Accreditation Review Commission on Education for the Physician Assistant (ARC-PA) or its predecessor agencies.Certification as a Physician Assistant by the National Commission on Certification of Physician Assistants.Current valid license in the state of Ohio prior to start.Physical Requirements/Work EnvironmentSitting - OftenRepetitive hand motion (such as typing) - OftenHearing, listening - OftenTalking - OftenStanding - OftenWalking - OftenBending - SeldomStooping - SeldomKneeling, squatting - SeldomReaching overhead - SeldomPulling, pushing - SeldomCompensation and BenefitsUC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.Competitive salary range dependent on the candidate's experience.Comprehensive insurance plans including medical, dental, vision, and prescription coverage.Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.Tuition remission is available for employees and their eligible dependents.Enjoy discounts for on and off-campus activities and services. As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP). To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at [email protected]. The University of Cincinnati is an Equal Opportunity Employer. REQ: 95667 SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls "the most ambitious campus design program in the country." With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University's overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati.Job OverviewThe College of Medicine is looking for an Advanced Practice Provider (APP) Fellow. The APP Fellow will assist in providing comprehensive, continuous, and personalized care to patients across the continuum of care at UC Health. This position will support the University's mission and commitment to excellence in our students, faculty, staff and all our activities. The APP must demonstrate basic clinical and technical competence, sound clinical judgement, professionalism, and compliant documentation in a timely manner. The program enables advanced practice nurses and physician assistants, collectively known as Advanced Practice Providers (APPs) to acquire robust clinical experiences and critical care knowledge base within the multi-faceted critical care areas at UCMC. Clinical rotations include Internal Medicine, Neurology, Cardiology, Nephrology, Hepatology, and more. The APP Fellow is expected to participate in protected, non-clinical didactic education in the form of lectures, simulation, skills labs, case studies, presentations, and other components of the critical care fellow curriculum as determined by the coordinator and director. The APP Fellow is also responsible for completion of an evidence-based practice or quality-improvement project during their tenure as a fellow.Essential FunctionsThis position will support the University's mission and commitment to excellence in our students, faculty, staff and all our activitiesPrimary responsibilities will be to collaborate with interdisciplinary health care team caring for critically ill patients, managing both their acute and chronic health care needsThe APP will demonstrate proficiency in core knowledge inclusive of assessment, treatment, and coordination of patientcareThe APP must demonstrate willingness to learn and build upon clinical and technical competence, sound clinical judgement, professionalism, and compliant documentation in a timely mannerPerform appropriate history and physical for complex, acute, critical, and chronically ill patientsOrder and interpret diagnostic and therapeutic testsPrescribe appropriate pharmacologic and non-pharmacologic treatment modalitiesMonitor the effectiveness of interventionsMaintain accurate medical recordsCollaborate with other providers and members of the health care team in delivery of care and make appropriate referrals when neededEducate patients and families about medical conditions and treatment plansFacilitate staff, patient, and family decision making using evidence-based practiceParticipate in research and development projectsParticipate in education of nurse practitioners, nurse practitioner students and medical studentsPerform related duties based on departmental needMinimum RequirementsA Master's degree in Nursing and graduation from an accredited ANA approved Nurse Practitioner ProgramGraduation from a Physician Assistant program accredited by the Accreditation Review Commission on Education for the Physician Assistant (ARC-PA) or its predecessor agenciesNational certification by ANCC or AANPNational Certification as a Physician Assistant by the National Commission on Certification of Physician AssistantsCurrent/Valid license in the state of Ohio Additional Qualifications ConsideredThe program is open to:Recent new master's prepared graduates from accredited university and board certification in Acute Care Nurse Practitioner Recent new master's prepared graduates from an accredited university in Physician AssistantExperienced nurse practitioners or physician assistants interested in critical care but with no clinical critical care backgroundPhysical Requirements/Work EnvironmentSitting - OftenRepetitive hand motion (such as typing) - OftenHearing, listening - OftenTalking - OftenStanding - OftenWalking - OftenBending - SeldomStooping - SeldomKneeling, squatting - SeldomReaching overhead - SeldomPulling, pushing - SeldomCompensation and BenefitsUC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.Competitive salary range dependent on the candidate's experience.Comprehensive insurance plans including medical, dental, vision, and prescription coverage.Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.Tuition remission is available for employees and their eligible dependents.Enjoy discounts for on and off-campus activities and services. As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP). To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at [email protected]. The University of Cincinnati is an Equal Opportunity Employer. REQ: 95666 SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE

UC Health is hiring a full-time, on-site day shift Clinical Nurse (RN) Manager for the 6RW Psychiatry unit at the University of Cincinnati Medical Center. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.UC Health is committed to providing an inclusive, equitable and diverse place of employment. The Clinical Manager designs, implements, and evaluates patient care by coordinating, delegating and supervising the care of the health care team, including licensed nurses, certified nursing assistants, health unit coordinators and other health professionals.Education: BSN; current licensure. Professional certification desired.Experience: Three to five years of management experience.About UC HealthUC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.UC Health is committed to providing an inclusive, equitable, and diverse place of employment.Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!Communication and Relationship Building: Proficient in communication and technologies to address nursing, healthcare and organizational issues appropriate to diverse audiences.Establishes structures and processes to ensure effective information sharing among patients, families/significant others and the healthcare team.Exhibits follow-through on promises and concerns.Demonstrates care about people as individuals with empathy and concern while ensuring that organizational ethics, goals, and objectives are met.Ensures individuals contribution to goals through recognition that is consistent with their personal definition of meaning, fulfillment, development and advancement. Builds credibility with physicians as a champion for patient care, quality and nursing professionalism.Collaborates with medical staff leaders in determining patient care services, equipment, standards, policies and procedures.Fosters relationships with nursing academia to provide clinical experiences and resources for students.Quality Improvement:Utilizes and interprets evidence-based data for the establishment of standards, practices, and patient care models for delivery of care.Participates in systems review to improve quality of patient care delivery and to critically evaluate and anticipate risks to patient safety with the aim of preventing patient care errors. Identifies and participates in performance improvement processes that provide outcome measurement.Communicates, educates and involves staff in quality improvement processes.Actively participates in patient satisfaction strategies and service recovery.Ensures that clinical policies and procedures are reviewed and updated in accordance with evidence-based practice. Safety:Articulates and takes action to support the JCAHO National Patient Safety Goals.Demonstrates knowledge of internal and external disaster plans and fire drills.Incorporates safety into clinical processes, policies and procedures.Supports a non-punitive environment for reporting errors.Resource Management: Maintains current knowledge of patient care delivery systems and innovations.Serves as a change agent when patient care and processes are re-designed.Articulates federal and state regulations.Business Skills:Understands healthcare finances as evidenced by preparing and analyzing unit budgets.Correlates the relationship between effective staffing, patient care and budgeting. Identifies educational needs of existing and potential staff.Supervision of Staff:Actively recruits and initiates strategies for staff retention.Utilizes corrective action appropriately to mitigate work behavior issues.Coaches staff in development of career plans.Provides visionary thinking and provides input in the staffing issues impacting the patient flow.Delegates tasks appropriately to health care personnel.Creates an environment that recognizes and values differences in staff, physicians, patients and communities.Ensures decision-making authority of staff is acknowledged and incorporated into patient care delivery.Professionalism:Exhibits personal and professional accountability and career planning.Supports and encourages staff to be involved in professional organizations, projects, Clinical Advancement Program, to obtain certification and advanced education.Articulates in the application of ethical principles for patient care and operations.Create and promote a healthy work environment that is conducive to opinion sharing and decreases moral distress.Role model the perspective that patient care is the core of the organization's work Communication and Relationship Building: Proficient in communication and technologies to address nursing, healthcare and organizational issues appropriate to diverse audiences.Establishes structures and processes to ensure effective information sharing among patients, families/significant others and the healthcare team.Exhibits follow-through on promises and concerns.Demonstrates care about people as individuals with empathy and concern while ensuring that organizational ethics, goals, and objectives are met.Ensures individuals contribution to goals through recognition that is consistent with their personal definition of meaning, fulfillment, development and advancement. Builds credibility with physicians as a champion for patient care, quality and nursing professionalism.Collaborates with medical staff leaders in determining patient care services, equipment, standards, policies and procedures.Fosters relationships with nursing academia to provide clinical experiences and resources for students.Quality Improvement:Utilizes and interprets evidence-based data for the establishment of standards, practices, and patient care models for delivery of care.Participates in systems review to improve quality of patient care delivery and to critically evaluate and anticipate risks to patient safety with the aim of preventing patient care errors. Identifies and participates in performance improvement processes that provide outcome measurement.Communicates, educates and involves staff in quality improvement processes.Actively participates in patient satisfaction strategies and service recovery.Ensures that clinical policies and procedures are reviewed and updated in accordance with evidence-based practice. Safety:Articulates and takes action to support the JCAHO National Patient Safety Goals.Demonstrates knowledge of internal and external disaster plans and fire drills.Incorporates safety into clinical processes, policies and procedures.Supports a non-punitive environment for reporting errors.Resource Management: Maintains current knowledge of patient care delivery systems and innovations.Serves as a change agent when patient care and processes are re-designed.Articulates federal and state regulations.Business Skills:Understands healthcare finances as evidenced by preparing and analyzing unit budgets.Correlates the relationship between effective staffing, patient care and budgeting. Identifies educational needs of existing and potential staff.Supervision of Staff:Actively recruits and initiates strategies for staff retention.Utilizes corrective action appropriately to mitigate work behavior issues.Coaches staff in development of career plans.Provides visionary thinking and provides input in the staffing issues impacting the patient flow.Delegates tasks appropriately to health care personnel.Creates an environment that recognizes and values differences in staff, physicians, patients and communities.Ensures decision-making authority of staff is acknowledged and incorporated into patient care delivery.Professionalism:Exhibits personal and professional accountability and career planning.Supports and encourages staff to be involved in professional organizations, projects, Clinical Advancement Program, to obtain certification and advanced education.Articulates in the application of ethical principles for patient care and operations.Create and promote a healthy work environment that is conducive to opinion sharing and decreases moral distress.Role model the perspective that patient care is the core of the organization's work

Location: Cincinnati, OHSalary: $26.00 USD Hourly - $28.00 USD HourlyDescription: We are seeking a professional like you to be responsible for the safe and efficient operation of the production equipment in a plant located in Cincinnati, OH. This includes operation of chemical processing equipment; including reactors, refining, and filtration systems. Also involves the transfer of material to and from other departments as necessary and loading of tank trucks and rail cars for customer shipments. Job Description : •Load and unload tanks and rail cars and receipt of truck deliveries. •Perform collection of samples from tank cars and vessels. •Conduct visual inspection of operating equipment to determine current operating status. •Read, record and interpret data of instruments such as reactors, tanks, pumps, filtration systems, etc. and make corrective adjustments as required for efficient production runs. •Demonstrate proficiency at operating all production equipment with minimal supervision •Participate in all required safety training and wear proper personal protective equipment when working in the plant area. •Demonstrate effective operations of the DCS in daily work environment. •Perform housekeeping to maintain production and operations in a neat and orderly condition. •Work and communicate effectively with Supply Chain Planners, Logistics Planner, Production Coordinator, Maintenance, Lab, team members, etc. to accomplish high-quality standards that meet/exceed customer requirements. •Demonstrate proficiency in the use of computer systems to complete work assignments. •Support and adhere to the principles of responsible care initiatives by protecting the environment, health, safety and security of our employees, contractors, carriers, distributors, visitors, customers, and neighbors. Requirements : •Have experience loading and unloading tanks and rail cars and receipt of truck deliveries. •Can perform collection of samples from tank cars and vessels. •Are able to conduct visual inspection of operating equipment to determine current operating status. •Are able to read, record and interpret data of instruments such as reactors, tanks, pumps, filtration systems, etc. and make corrective adjustments as required for efficient production runs. •Can demonstrate proficiency at operating all production equipment with minimal supervision •Can demonstrate effective operations of the DCS in daily work environment. •Are proficient in the use of computer systems to complete work assignments.Benefits Offered : •Competitive health and insurance plans including long-term care •Retirement benefits with company-matching contributions •Learning & Development opportunities like our Mentorship and PDP programs •Maternity & Paternity Leave and family care solutions •Flex spending accounts •Employee Assistance Programs •Tuition Reimbursement •Wellness Program & Fitness Reimbursement •Pet InsurancePay Transparency : In accordance with applicable law:, the company is committed to pay transparency practices. The competitive pay range for this role starts from $26 hourly. Actual pay will be determined based on education, certifications, experience and other job-related factors permitted by law. Equal Employment Opportunities : We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

To facilitate and manage care coordination and case management across the continuum of care for UC Health patients. Working within a collaborative framework, insures the effective and efficient coordination and management of care to all patients within his/her caseload. This individual works to ensure that patients move along the health care continuum, promoting quality care, through appropriate, cost- effective interventions while maintaining close contact with patients, families, care providers, payers and community resources.Bachelors Degree - Minimum Required - BSN| Current Ohio license as Registered Nurse 2-3 Years equivalent experience - Preferred PATIENT POPULATION - (CLINICAL ONLY) Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. Compliance Patient Services Staff - Sustain an understanding of regulatory requirements and accreditation standards. Supports leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Monitor safety and departmental policies and procedures. Ensure all employee certifications and UCH training along with yearly training requirements are fulfilled in a timely basis. Work with department managers, nurses and nursing leadership and multidisciplinary representatives to identify and share safety best practices. Comply with all of UC Health's processes and freely communicate safety and compliance concerns to leadership. Interprofessional Practice: - Demonstrate consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice. Patient Care - Possess knowledge of Age Specific and Culturally Diverse human growth and development Consistently integrate age specific and culturally diverse concepts into patient care, taking into consideration both the patients' chronological age and developmental functioning. Assessment - Conduct a comprehensive assessment of health and psychosocial (Social Determinants of Health) needs. Identify cases that meet criteria for case management (Comprehensive needs assessment). Meet each new patient within the caseload to introduce self and explains the Case Manager Role. Identify the patient's support system and financial situation and initiate referral to Social Work as needed. Planning - Plan with the client, family or caregiver and the provider to document a patient centered plan of care focused on achieving quality, and cost effective outcomes. Work with the patient/family, establish self-management goals that meet the patients' healthcare and safety needs. Integrate patient/family decisions and choice into the planning process. Coordinate the plans of care and maintain documentation of case updates and discussion/events involving individuals responsible for patient welfare (e.g. family, providers, and care team members). Identify the need for patient/family team meeting, participate in the meeting and documents the outcomes. Proactively identify opportunities for coordination and efficient care and advocates on the behalf of the patient to achieve the best outcome possible. In collaboration with the provider (s) reassess plan of care and adjusts plan according to patient needs. Implementation - Assume accountability for facilitating patient's plan of care. Provide self-management support for high risk/complex patients and families. Utilize collaborative communication skills to establish a working partnership with the patient/family, treatment team, and community resources/providers. Educate the client, the family or caregivers and members of the health care delivery team about treatment options. Empower the client to problem-solve by exploring options of care when available and alternative plans, when necessary, to achieve desired outcomes. Encourage the appropriate use of health care services and strives to improve quality of care and maintain cost effectiveness on a case by case basis. Support and facilitate all care transitions from inpatient to outpatient, practice to practice and from pediatric to adult systems of care. Coordination - Facilitate communication and coordination between members of the health care team (including the medical home and community services), involving the client in the decision-making process in order to minimize fragmentation in the services. Attend and participate in daily rounds, setting priorities and adhering to time frames (inpatient). Insure the key components of the plan of care and/or patient needs are communicated to subsequent care providers, both ambulatory and inpatient. Document summary health information for handoff communication ensuring safe transitions of care. Negotiate and advocate for the patient for services and resources needed. Provides patient/family education regarding post-acute services, community resources or other as needs identified. Create an environment to support patient safety by integrating patient safety goals into daily practice based of the patient's age and populations served. Demonstrate an understanding of legal and regulatory issues (HIPPA, EMTALA, regulatory agencies, UC, legal P&P) impacting the care delivery and reimbursement process. Monitoring - Monitor the patient's progress in achieving the goals, objectives, and expected outcomes of the plan at specified time frames. Monitor patient and health care providers to ensure quality and completion of services. Utilize Critical Pathways and /or Clinical Guidelines to monitor patient progress toward health. Follow through on the status of key diagnostic and treatment tests/procedures to insure continued progression. Interact with involved departments to negotiate and expedite scheduling and completion of tests and procedures. Identify, documents and communicates barriers to the plan of care to the healthcare team. Evaluation/Outcomes - Evaluate the timeliness and availability of treatments and services, and adjusts level of services according to changing needs. Evaluate actual patient outcomes in relation to expected outcomes, Identify improvement opportunities and communicates them to unit's management team, providing supporting data when possible. Participate in the management of metrics (outcomes, value, and experience) across the continuum of care. Leadership - Lead by understanding population and individual level outcomes, advocating for continuous improvement in quality, safety and efficiency. Lead in the development of processes and systems to measure/monitor practice. Participate in productivity monitoring and peer auditing to maintain quality case management. Guide healthcare team in delivery of appropriate nursing practice to achieve improved patient outcomes. Collaborate with care team, interdisciplinary departments at the system level to plan, implement, and/or evaluate services. Serve as a resource for other members of the health care team. Participate in departmental education. Identify own practices abilities and limitations and obtains instruction and supervision as necessary. This includes seeking education for self-development. Demonstrate adherence to the Code of Ethics of profession and according to system policy. Demonstrate ability to hold self and other providers accountable. Practice supports departmental/hospital policies, procedures and standards. Monitor emails, phone messages and responds in a timely manner.PATIENT POPULATION - (CLINICAL ONLY) Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. Compliance Patient Services Staff - Sustain an understanding of regulatory requirements and accreditation standards. Supports leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Monitor safety and departmental policies and procedures. Ensure all employee certifications and UCH training along with yearly training requirements are fulfilled in a timely basis. Work with department managers, nurses and nursing leadership and multidisciplinary representatives to identify and share safety best practices. Comply with all of UC Health's processes and freely communicate safety and compliance concerns to leadership. Interprofessional Practice: - Demonstrate consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice. Patient Care - Possess knowledge of Age Specific and Culturally Diverse human growth and development Consistently integrate age specific and culturally diverse concepts into patient care, taking into consideration both the patients' chronological age and developmental functioning. Assessment - Conduct a comprehensive assessment of health and psychosocial (Social Determinants of Health) needs. Identify cases that meet criteria for case management (Comprehensive needs assessment). Meet each new patient within the caseload to introduce self and explains the Case Manager Role. Identify the patient's support system and financial situation and initiate referral to Social Work as needed. Planning - Plan with the client, family or caregiver and the provider to document a patient centered plan of care focused on achieving quality, and cost effective outcomes. Work with the patient/family, establish self-management goals that meet the patients' healthcare and safety needs. Integrate patient/family decisions and choice into the planning process. Coordinate the plans of care and maintain documentation of case updates and discussion/events involving individuals responsible for patient welfare (e.g. family, providers, and care team members). Identify the need for patient/family team meeting, participate in the meeting and documents the outcomes. Proactively identify opportunities for coordination and efficient care and advocates on the behalf of the patient to achieve the best outcome possible. In collaboration with the provider (s) reassess plan of care and adjusts plan according to patient needs. Implementation - Assume accountability for facilitating patient's plan of care. Provide self-management support for high risk/complex patients and families. Utilize collaborative communication skills to establish a working partnership with the patient/family, treatment team, and community resources/providers. Educate the client, the family or caregivers and members of the health care delivery team about treatment options. Empower the client to problem-solve by exploring options of care when available and alternative plans, when necessary, to achieve desired outcomes. Encourage the appropriate use of health care services and strives to improve quality of care and maintain cost effectiveness on a case by case basis. Support and facilitate all care transitions from inpatient to outpatient, practice to practice and from pediatric to adult systems of care. Coordination - Facilitate communication and coordination between members of the health care team (including the medical home and community services), involving the client in the decision-making process in order to minimize fragmentation in the services. Attend and participate in daily rounds, setting priorities and adhering to time frames (inpatient). Insure the key components of the plan of care and/or patient needs are communicated to subsequent care providers, both ambulatory and inpatient. Document summary health information for handoff communication ensuring safe transitions of care. Negotiate and advocate for the patient for services and resources needed. Provides patient/family education regarding post-acute services, community resources or other as needs identified. Create an environment to support patient safety by integrating patient safety goals into daily practice based of the patient's age and populations served. Demonstrate an understanding of legal and regulatory issues (HIPPA, EMTALA, regulatory agencies, UC, legal P&P) impacting the care delivery and reimbursement process. Monitoring - Monitor the patient's progress in achieving the goals, objectives, and expected outcomes of the plan at specified time frames. Monitor patient and health care providers to ensure quality and completion of services. Utilize Critical Pathways and /or Clinical Guidelines to monitor patient progress toward health. Follow through on the status of key diagnostic and treatment tests/procedures to insure continued progression. Interact with involved departments to negotiate and expedite scheduling and completion of tests and procedures. Identify, documents and communicates barriers to the plan of care to the healthcare team. Evaluation/Outcomes - Evaluate the timeliness and availability of treatments and services, and adjusts level of services according to changing needs. Evaluate actual patient outcomes in relation to expected outcomes, Identify improvement opportunities and communicates them to unit's management team, providing supporting data when possible. Participate in the management of metrics (outcomes, value, and experience) across the continuum of care. Leadership - Lead by understanding population and individual level outcomes, advocating for continuous improvement in quality, safety and efficiency. Lead in the development of processes and systems to measure/monitor practice. Participate in productivity monitoring and peer auditing to maintain quality case management. Guide healthcare team in delivery of appropriate nursing practice to achieve improved patient outcomes. Collaborate with care team, interdisciplinary departments at the system level to plan, implement, and/or evaluate services. Serve as a resource for other members of the health care team. Participate in departmental education. Identify own practices abilities and limitations and obtains instruction and supervision as necessary. This includes seeking education for self-development. Demonstrate adherence to the Code of Ethics of profession and according to system policy. Demonstrate ability to hold self and other providers accountable. Practice supports departmental/hospital policies, procedures and standards. Monitor emails, phone messages and responds in a timely manner.

UC Health is hiring a full-time Clinical Nurse (RN) Manager for the Blood Cancer Center. The Clinical Nurse (RN) Manager will manage the Blood Cancer and Cellular Therapy inpatient units at Blood Cancer Healing Center, delivering high-quality care to patients based on assessed needs, established standards of care, and according to policy and procedures. The Blood Cancer Healing Center is designed to be an unparalleled hub of expertise and support that will redefine care for blood cancer patients and their families. The center includes dedicated spaces for whole-person patient care, novel treatments, and basic/translational research-all in one building, all dedicated to the future of cancer care.Required: Bachelor of Science in Nursing and current RN licensure Professional certification is desired. Three to five years of management experience. About UC HealthUC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.UC Health is committed to providing an inclusive, equitable, and diverse place of employment.Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!The Clinical Nurse Manager designs, implements, and evaluates patient care by coordinating, delegating, and supervising the care of the healthcare team, including licensed nurses, certified nursing assistants, health unit coordinators, and other health professionals, along with day to day operations at inpatient BCHC units Proficient in communication and technologies to address nursing, healthcare, and organizational issues appropriate to diverse audiences. Establishes structures and processes to ensure effective information sharing among patients, families/significant others, and the healthcare team. Ensures individuals contribution to goals through recognition that is consistent with their personal definition of meaning, fulfillment, development, and advancement. Builds credibility with physicians as a champion for patient care, quality, and nursing professionalism. Collaborates with medical staff leaders in determining patient care services, equipment, standards, policies, and procedures. Fosters relationships with nursing academia to provide clinical experiences and resources for students. Utilizes and interprets evidence-based data for the establishment of standards, practices, and patient care models for delivery of care. Serves as a change agent when patient care and processes are re-designed. Articulates and takes action to support the JCAHO National Patient Safety Goals. Supports a non-punitive environment for reporting errors. Participates in systems review to improve quality of patient care delivery and to critically evaluate and anticipate risks to patient safety with the aim of preventing patient care errors. Identifies and participates in performance improvement processes that provide outcome measurement. Communicates, educates, and involves staff in quality improvement processes. Ensures that clinical policies and procedures are reviewed and updated in accordance with evidence-based practice. Understands healthcare finances as evidenced by preparing and analyzing unit budgets. Correlates the relationship between effective staffing, patient care, and budgeting. Identifies educational needs of existing and potential staff. Articulates federal and state regulations. The Clinical Nurse Manager designs, implements, and evaluates patient care by coordinating, delegating, and supervising the care of the healthcare team, including licensed nurses, certified nursing assistants, health unit coordinators, and other health professionals, along with day to day operations at inpatient BCHC units Proficient in communication and technologies to address nursing, healthcare, and organizational issues appropriate to diverse audiences. Establishes structures and processes to ensure effective information sharing among patients, families/significant others, and the healthcare team. Ensures individuals contribution to goals through recognition that is consistent with their personal definition of meaning, fulfillment, development, and advancement. Builds credibility with physicians as a champion for patient care, quality, and nursing professionalism. Collaborates with medical staff leaders in determining patient care services, equipment, standards, policies, and procedures. Fosters relationships with nursing academia to provide clinical experiences and resources for students. Utilizes and interprets evidence-based data for the establishment of standards, practices, and patient care models for delivery of care. Serves as a change agent when patient care and processes are re-designed. Articulates and takes action to support the JCAHO National Patient Safety Goals. Supports a non-punitive environment for reporting errors. Participates in systems review to improve quality of patient care delivery and to critically evaluate and anticipate risks to patient safety with the aim of preventing patient care errors. Identifies and participates in performance improvement processes that provide outcome measurement. Communicates, educates, and involves staff in quality improvement processes. Ensures that clinical policies and procedures are reviewed and updated in accordance with evidence-based practice. Understands healthcare finances as evidenced by preparing and analyzing unit budgets. Correlates the relationship between effective staffing, patient care, and budgeting. Identifies educational needs of existing and potential staff. Articulates federal and state regulations.

Customer Service Consultant , First Shift, Patient Relations UC Health is hiring a full-time Customer Service Consultant for the Patient Relations department for the first shift at University of Cincinnati Medical Center. The Customer Service Consultant will support the Medical Centers and deliver high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. About University of Cincinnati Medical Center As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati. UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.Education and Experience Requirements: Associate's Degree required. Notary Public for the State of Ohio preferred. Three years' experience in complaint management, conflict resolution and customer service in a healthcare environment. Demonstrated ability to work with a diverse population. Training and public presentation skills Must have strong customer service and communication skills both written and verbal. Skilled in sensitivity awareness Able to apply insight and sound judgment in stressful situations. Able to assess and resolve operational and system problems. Must demonstrate ability to utilize Microsoft Office products. Bilingual communication skills are preferred. Experience with Microsoft various programs (MIDAS and LastWord is preferred) At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment.Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.Job Responsibilities The primary function of the Customer Service Consultant is to work in partnership with the healthcare team to enhance overall customer satisfaction for patients, visitors and staff through excellent service and quality care. This includes supporting a proactive vs. reactive approach to resolving problems and complaints with respect to care, treatment, patient rights and ability to access hospital services. Proactive consultation to managers and staff with the goal of improving patient and family experiences. Competent to discuss the state of patient experience, complaint volumes with all levels of management. Serves as an expert in patient satisfaction; able offer recommendations to increase patient satisfaction. Educating staff on queues to help identify potential issues that may result in a complaint or grievance, customer service best practices and service recovery methods. Attend and participate in unit/department staff meetings as requested. Communicate information about the hospital's policies and procedures, informing patients, families, and visitors of hospital services available to them, i.e. parking, helping to arrange overnight stays, etc. Listen empathetically to patient concerns and communicate special needs of patient /family/visitor with staff and administration when appropriate. Advocate for quality care, treatment, respect and rights of all patients. Mediation in family meetings with treatment team and families. Maintain notary license if requested at the UC site you work at and provide notary services for patients, families and staff as requested. Make suggestions and recommendations to improve customer service processes throughout the system. Provide equipment for hearing impaired, i.e. TTY volume control phones, light signalers, call lights, tele sitters, etc. Provide service recovery as appropriate based on sub-par service received. Work in partnership with the unit/department leaders and staff to address issues or complaints through early intervention and problem resolution. Assess situations of risk and refer issues of malpractice, personal injury, wrongful death, abuse, and missing personal property to Risk Management. Evaluate situations requiring substitute consent, when patients have no next of kin and are physically and/or mentally unable to give informed consent and refer staff to call Ethics consult team. Refer immediate patient and family concerns and/or compliments to appropriate department leaders in a timely manner. Proficiency uses emotional intelligence to manage both your own emotions and understand the emotions of patients, family, and staff around you. Situational awareness to perceive, understand and effectively respond to one's situation. Critical thinking and problem-solving skills to aid in complaint resolution and education. Make referrals to appropriate departments/services for patient assistance when appropriate. Follow-up with those patients who have identified a concern during their hospital visit. Provide professional etiquette and empathetic service on both phone and in person meetings. Professional de-escalation techniques both on the phone and in person with upset patients and family. Active listening to build rapport and improve mutual understanding. Use of appropriate questioning based on each situation to gain understanding about the concerns. Written documentation will be timely, accurate, professional, complete and grammatically correct. Case documentation will communicate to anyone reading the case the details of what, who, why, how as well as the outcome of the investigation into the case. Follow up with patient or family will be documented in the case documentation. Track problem areas and identify trends happening in specific departments/units. Identify system problems; make recommendations; and assist in resolutions and opportunities for improvement in service delivery. Participate in the development of policies and procedures related to patient rights and satisfaction. Provide timely, accurate and complete documentation regarding the investigation process, i.e. subjective data; objective data; assessment; and resolution as well as documented follow up to the complainant. Attend departmental staff meetings and mandatory in-service training sessions. Job Responsibilities The primary function of the Customer Service Consultant is to work in partnership with the healthcare team to enhance overall customer satisfaction for patients, visitors and staff through excellent service and quality care. This includes supporting a proactive vs. reactive approach to resolving problems and complaints with respect to care, treatment, patient rights and ability to access hospital services. Proactive consultation to managers and staff with the goal of improving patient and family experiences. Competent to discuss the state of patient experience, complaint volumes with all levels of management. Serves as an expert in patient satisfaction; able offer recommendations to increase patient satisfaction. Educating staff on queues to help identify potential issues that may result in a complaint or grievance, customer service best practices and service recovery methods. Attend and participate in unit/department staff meetings as requested. Communicate information about the hospital's policies and procedures, informing patients, families, and visitors of hospital services available to them, i.e. parking, helping to arrange overnight stays, etc. Listen empathetically to patient concerns and communicate special needs of patient /family/visitor with staff and administration when appropriate. Advocate for quality care, treatment, respect and rights of all patients. Mediation in family meetings with treatment team and families. Maintain notary license if requested at the UC site you work at and provide notary services for patients, families and staff as requested. Make suggestions and recommendations to improve customer service processes throughout the system. Provide equipment for hearing impaired, i.e. TTY volume control phones, light signalers, call lights, tele sitters, etc. Provide service recovery as appropriate based on sub-par service received. Work in partnership with the unit/department leaders and staff to address issues or complaints through early intervention and problem resolution. Assess situations of risk and refer issues of malpractice, personal injury, wrongful death, abuse, and missing personal property to Risk Management. Evaluate situations requiring substitute consent, when patients have no next of kin and are physically and/or mentally unable to give informed consent and refer staff to call Ethics consult team. Refer immediate patient and family concerns and/or compliments to appropriate department leaders in a timely manner. Proficiency uses emotional intelligence to manage both your own emotions and understand the emotions of patients, family, and staff around you. Situational awareness to perceive, understand and effectively respond to one's situation. Critical thinking and problem-solving skills to aid in complaint resolution and education. Make referrals to appropriate departments/services for patient assistance when appropriate. Follow-up with those patients who have identified a concern during their hospital visit. Provide professional etiquette and empathetic service on both phone and in person meetings. Professional de-escalation techniques both on the phone and in person with upset patients and family. Active listening to build rapport and improve mutual understanding. Use of appropriate questioning based on each situation to gain understanding about the concerns. Written documentation will be timely, accurate, professional, complete and grammatically correct. Case documentation will communicate to anyone reading the case the details of what, who, why, how as well as the outcome of the investigation into the case. Follow up with patient or family will be documented in the case documentation. Track problem areas and identify trends happening in specific departments/units. Identify system problems; make recommendations; and assist in resolutions and opportunities for improvement in service delivery. Participate in the development of policies and procedures related to patient rights and satisfaction. Provide timely, accurate and complete documentation regarding the investigation process, i.e. subjective data; objective data; assessment; and resolution as well as documented follow up to the complainant. Attend departmental staff meetings and mandatory in-service training sessions.