Delivery Consultant Salary in Cincinnati, OH

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment. UC Health EAP Counseling Intern will provide supervised clinical mental health services and support to impact quality of life inside and outside the workplace for UC Health employees with the goal of maintaining a healthy, productive workforce and reducing the direct and indirect costs of performance concerns associated with health matters. The Employee Assistance Program is an embedded program that provides free, confidential, employee assistance services to UC Health Employees including assessment, brief counseling, and referrals to a variety of work-life resources. The program also provides consultation for leaders and Human Resources partners, employee coaching services, workplace well-being and conflict management services and psychoeducational trainings. Responds to urgent/crisis organizational calls as needed. The EAP Counseling Intern will work with employees to provide assessment, referral, and short-term counseling on mental health and work-related issues. Consultant will provide timely assistance to individuals and departments in response to employee deaths, adverse outcomes in the healthcare setting and any other event that has the potential to traumatize UC Health Employees and/or diminish their ability to do their job. This position will operate under the clinical supervision of the EAP Clinical Supervisor.Minimum Required: Bachelor's Degree - Mental Health, Psychology, Counseling or similar. Required: Current enrollment in current Master's degree program in a mental health-related field such as counseling, social work, marriage, family therapy. | LICENSE & CERTIFICATION: None Required. | No experience required. REQUIRED SKILLS AND KNOWLEDGE: This is an entry level/training position and requires the trainee to be actively enrolled in a Master's program in Counseling, Social Work, or Marriage and Family Therapy. This position requires knowledge of and ability to work with the diverse issues and needs of various multicultural, ethnic, socio-economic, educational, age-specific and gender populations found within the organization. Additional skills: • Excellent verbal and written communication; able to relate effectively with management, professional staff, union/non-union personnel at all levels• Public speaking skills• Good organizational and time management• Computer proficiency including Microsoft Office(CLINICAL ONLY): • Engages in population appropriate communication.• Has knowledge of growth and development milestones and tasks.• Gives clear instructions to patients/family regarding treatment.• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.• Identifies any physical limitations of the patient and deploys intervention when necessary.• Recognizes and responds appropriately to patients/families with behavioral health problems.• Interprets population related data and plans care appropriately.Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. Clinical Services: o Provides supervised, confidential EAP services to staff, employees and their adult household members including the following: assessment/problem identification, consultation, short-term counseling and problem-solving, crisis intervention, referral, and case management.o Utilizes evidence-based practice in clinical work with employees.o Follows standard operating procedures and practices for EAP service delivery that ensure client confidentiality, and timely, ethical, and high-quality services.o Adheres to federal, state, and professional laws and regulations regarding all matters.o Screens, triages, and schedules clients and/or teams on internal EAP electronic health record system.o Provides crisis intervention for individuals in response to traumatic incidents.o Provides walk-in coverage and consultation to associates and managers in need of immediate intervention. 30% • Job Function- Organization Support & Outreacho Collaborates with internal partners and HR to provide immediate, effective response and consultation to employees in crisis.o Delivers on-site and virtual trainings to familiarize employee population with EAP services.o Facilitates and presents workshops and seminars on a variety of topics that raise awareness of and/or enhance employees' well-being. Administrative Duties: o Maintains timely clinical documentation in confidential files. Enters relevant documentation into EHR system in compliance with EAP policies and professional ethical standards.o Attends and participates in weekly individual and group supervision to ensure ethical, effective clinical practiceo Participates in in-service, organizational trainings and EAP consultationo Contributes to the support of the program's overall goals and objectives through participation in meetings and activities.o Researches and prepares for internal and external EAP interventions, including clinical services and group/community training. Other: o Any additional tasks as assigned by the clinical supervisor or manager.(CLINICAL ONLY): • Engages in population appropriate communication.• Has knowledge of growth and development milestones and tasks.• Gives clear instructions to patients/family regarding treatment.• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.• Identifies any physical limitations of the patient and deploys intervention when necessary.• Recognizes and responds appropriately to patients/families with behavioral health problems.• Interprets population related data and plans care appropriately.Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. Clinical Services: o Provides supervised, confidential EAP services to staff, employees and their adult household members including the following: assessment/problem identification, consultation, short-term counseling and problem-solving, crisis intervention, referral, and case management.o Utilizes evidence-based practice in clinical work with employees.o Follows standard operating procedures and practices for EAP service delivery that ensure client confidentiality, and timely, ethical, and high-quality services.o Adheres to federal, state, and professional laws and regulations regarding all matters.o Screens, triages, and schedules clients and/or teams on internal EAP electronic health record system.o Provides crisis intervention for individuals in response to traumatic incidents.o Provides walk-in coverage and consultation to associates and managers in need of immediate intervention. 30% • Job Function- Organization Support & Outreacho Collaborates with internal partners and HR to provide immediate, effective response and consultation to employees in crisis.o Delivers on-site and virtual trainings to familiarize employee population with EAP services.o Facilitates and presents workshops and seminars on a variety of topics that raise awareness of and/or enhance employees' well-being. Administrative Duties: o Maintains timely clinical documentation in confidential files. Enters relevant documentation into EHR system in compliance with EAP policies and professional ethical standards.o Attends and participates in weekly individual and group supervision to ensure ethical, effective clinical practiceo Participates in in-service, organizational trainings and EAP consultationo Contributes to the support of the program's overall goals and objectives through participation in meetings and activities.o Researches and prepares for internal and external EAP interventions, including clinical services and group/community training. Other: o Any additional tasks as assigned by the clinical supervisor or manager.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment. The Nurse Clinician is a professional registered nurse who is responsible for the coordination of patient care in a specific area. Utilization of the nursing process helps in identification of patient needs, evaluation of patient outcomes, as well as prevention and early recognition of potential problems. This individual functions as an expert practitioner, educator, and nurse consultant to both patient and physician support staff.Minimum Required: Bachelor's Degree - Nursing. Preferred: Master's Degree - Nursing. Licensed to practice as a Registered Nurse in the State of Ohio. Current BLS required. ACLS certification Preferred. Certification in specialty area strongly preferred. Minimum Required: 1 - 2 Years equivalent experience. Preferred: 3 - 5 Years equivalent experience.PATIENT POPULATION - (CLINICAL ONLY) Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. Practice and Continuum of Care: Acts as an expert clinician and role model in providing quality patient care to patients and their families within his/her specialty area Utilizes the nursing process for direct patient care and assists the staff with assessment, planning, implementation, and evaluation of patient care needs Serves on nursing and hospital-wide and unit-based committees that influence the delivery of patient care (example: PPO, Documentation) Assists with developing and revising policies and procedures for nursing practice Promotes goals and objectives of Impact behaviors Maintains confidentiality of information Promotes mission, vision, and goals of UC Health and the unit Assist with implementing evidence based practice in the unit Works collaboratively on performance improvement systems hospital-wide Liaison to other departments and organizer for interdepartmental projects Demonstrates the nurse's role as a member of the healthcare team and promotes accountability, responsibility, and commitment regarding patient care standards Education: Identifies educational needs of patients/families concerning health promotion and/or maintenance, alterations in health status, disease processes, and interdisciplinary plan of care during and post-hospitalization within specialty area Collaborates with unit Managers and department nurse educators to identify the educational needs of all levels of nursing staff, and to plan and provide appropriate learning opportunities to meet those needs Identifies observational /clinical experiences for nursing students, clinical interns, and other healthcare professionals as needed Develops and delivers educational programs to medical staff as appropriate Apply current nursing literature in teaching techniques and guiding standards of care May serve as a preceptor Orientation and other education as assigned Consultation: Participates in patient rounds Promotes continuity of care between inpatient and outpatient setting through consultations with patients, families, and healthcare providers Participates in Patient Relation activities Works closely with medical Directors and Nurse Manager to coordinate and enhance the care of a specific patient population Serves as a resource within his/her own specialty for all members of the healthcare team Participates in the development and evaluation of standards of patient care Serves as a committee member in community health-related activities Research: Recruit patients for studies Assists staff nurses in identifying quality assurance and other research questions Interprets and applies current research to area of specialty Disseminates research findings to colleagues through formal and informal channels Monitors literature for research pertaining to clinical and system changes and develops and implements changes in response to these findings Remains current in research to area of clinical nursing practices Collaborates in research endeavors with other healthcare professionals Financial: Assist the business Manager in ensuring appropriate charge capture compliance Collaborate with Manager to develop operational and capital budget items Uses supplies and equipment in a responsible, cost effective manner, reducing expenses where and when possible Promotes cost effective use of human and material resources including secondary appropriate equipment and supplies PATIENT POPULATION - (CLINICAL ONLY) Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. Practice and Continuum of Care: Acts as an expert clinician and role model in providing quality patient care to patients and their families within his/her specialty area Utilizes the nursing process for direct patient care and assists the staff with assessment, planning, implementation, and evaluation of patient care needs Serves on nursing and hospital-wide and unit-based committees that influence the delivery of patient care (example: PPO, Documentation) Assists with developing and revising policies and procedures for nursing practice Promotes goals and objectives of Impact behaviors Maintains confidentiality of information Promotes mission, vision, and goals of UC Health and the unit Assist with implementing evidence based practice in the unit Works collaboratively on performance improvement systems hospital-wide Liaison to other departments and organizer for interdepartmental projects Demonstrates the nurse's role as a member of the healthcare team and promotes accountability, responsibility, and commitment regarding patient care standards Education: Identifies educational needs of patients/families concerning health promotion and/or maintenance, alterations in health status, disease processes, and interdisciplinary plan of care during and post-hospitalization within specialty area Collaborates with unit Managers and department nurse educators to identify the educational needs of all levels of nursing staff, and to plan and provide appropriate learning opportunities to meet those needs Identifies observational /clinical experiences for nursing students, clinical interns, and other healthcare professionals as needed Develops and delivers educational programs to medical staff as appropriate Apply current nursing literature in teaching techniques and guiding standards of care May serve as a preceptor Orientation and other education as assigned Consultation: Participates in patient rounds Promotes continuity of care between inpatient and outpatient setting through consultations with patients, families, and healthcare providers Participates in Patient Relation activities Works closely with medical Directors and Nurse Manager to coordinate and enhance the care of a specific patient population Serves as a resource within his/her own specialty for all members of the healthcare team Participates in the development and evaluation of standards of patient care Serves as a committee member in community health-related activities Research: Recruit patients for studies Assists staff nurses in identifying quality assurance and other research questions Interprets and applies current research to area of specialty Disseminates research findings to colleagues through formal and informal channels Monitors literature for research pertaining to clinical and system changes and develops and implements changes in response to these findings Remains current in research to area of clinical nursing practices Collaborates in research endeavors with other healthcare professionals Financial: Assist the business Manager in ensuring appropriate charge capture compliance Collaborate with Manager to develop operational and capital budget items Uses supplies and equipment in a responsible, cost effective manner, reducing expenses where and when possible Promotes cost effective use of human and material resources including secondary appropriate equipment and supplies

Location: UCMC Department: Float Pool Hours: Part Time Shift: 12 hr Night UC Health is hiring a Part Time House Supervisor (RN) for the Float Pool for the night shift at Ridgeway. The Float Pool Nurse will support the Medical Center's Med Surg & ICU units, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.Education: Bachelor's Degree in Nursing required, Master's Degree in Nursing preferredExperience: Four (4) years progressive leadership responsibilities, ICU experience.Required Skills and Knowledge: Experience in a university hospital environment preferred; ability to utilize sound management principles, ability to accept and implement change; able to foster professional and inter-professional relationships; fosters effective guest relations skills; ability to work flexible hours. Hours: Part time 24 hours/week Shift: 12-hour Night Shift Join our team as a Registered Nurse (RN) in our Float Pool department and work alongside the best and brightest clinical teams collaborating toward our common purpose: to advance healing and reduce suffering. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today! About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment.The House Supervisor is responsible for facilitating patient flow throughout the facility. He/she provides administrative direction for assigned nursing personnel. He/she is responsible for coordinating daily staffing in collaboration with the Clinical Managers and Clinical Director. The House Supervisor is the acting administrative representative for decision making on weekends, holidays and after hours, in collaboration with the designated On call Administrator. Supervision of Staff: Assigns and reassigns unit staff based on patient care needs, continuity, acuity and budgetary guidelines. Reviews staffing sheets for accuracy. Assigns float staff based on staffing grid/ratio and staff expertise. Analyzes the need for additional staff for each shift utilizing census and acuity information. Plans ahead to cover deficiencies and demonstrates good judgment and creativity in arranging unit coverage. Notifies Clinical Manager and Clinical Director of staffing deficiencies and collaborates with unit management regarding reassignment of personnel. Delegates tasks appropriately to healthcare personnel. Communicates with unit-specific Clinical Managers regarding unit functioning and collaborating in problem-solving as needed. Serves as a change agent when patient care and processes are redesigned. Ensures decision-making authority of staff is acknowledges and incorporated into patient care delivery. Collaborates with ancillary departments in problem solving. Facilitates patient flow throughout the hospital system: Evaluates ability of hospital to safely care for patients, by keeping abreast of hospital census and other anticipated admitting/discharging activity. Collaborates with Admitting, Assessment team and management for availability of beds, equipment and placement of patients. Communicates with external agencies as indicated. Quality Improvement and Safety: Resource and consultant to associates. Responds to emergency situations and implements appropriate intervention. Communicates with hospital department heads and/or Administrator on-call for the purpose of problem resolution or information briefing. Refers injured associates to employee injury line for direction. Surveillance of hospital environment for safety, orderliness and cleanliness. Articulates and takes action to support the JCAHO National Patient Safety Goals. Demonstrates knowledge of internal and external disaster plans and fire drills. Incorporates safety into clinical processes, policies and procedures. Supports a non-punitive environment for reporting errors. Articulates federal and state regulations. Professionalism: Exhibits personal and professional accountability and career planning. Supports and encourages staff to be involved in professional organizations, projects to obtain certification and advanced education. Articulates in the application of ethical principles for patient care and operations. Demonstrates care about people as individuals with empathy and concern, while ensuring that organizational ethics, goals and objectives are met. Creates and promotes a healthy work environment that is conducive to opinion sharing and decreases moral distress. Role models the perspective that patient care is the core of the organization's work. The House Supervisor is responsible for facilitating patient flow throughout the facility. He/she provides administrative direction for assigned nursing personnel. He/she is responsible for coordinating daily staffing in collaboration with the Clinical Managers and Clinical Director. The House Supervisor is the acting administrative representative for decision making on weekends, holidays and after hours, in collaboration with the designated On call Administrator. Supervision of Staff: Assigns and reassigns unit staff based on patient care needs, continuity, acuity and budgetary guidelines. Reviews staffing sheets for accuracy. Assigns float staff based on staffing grid/ratio and staff expertise. Analyzes the need for additional staff for each shift utilizing census and acuity information. Plans ahead to cover deficiencies and demonstrates good judgment and creativity in arranging unit coverage. Notifies Clinical Manager and Clinical Director of staffing deficiencies and collaborates with unit management regarding reassignment of personnel. Delegates tasks appropriately to healthcare personnel. Communicates with unit-specific Clinical Managers regarding unit functioning and collaborating in problem-solving as needed. Serves as a change agent when patient care and processes are redesigned. Ensures decision-making authority of staff is acknowledges and incorporated into patient care delivery. Collaborates with ancillary departments in problem solving. Facilitates patient flow throughout the hospital system: Evaluates ability of hospital to safely care for patients, by keeping abreast of hospital census and other anticipated admitting/discharging activity. Collaborates with Admitting, Assessment team and management for availability of beds, equipment and placement of patients. Communicates with external agencies as indicated. Quality Improvement and Safety: Resource and consultant to associates. Responds to emergency situations and implements appropriate intervention. Communicates with hospital department heads and/or Administrator on-call for the purpose of problem resolution or information briefing. Refers injured associates to employee injury line for direction. Surveillance of hospital environment for safety, orderliness and cleanliness. Articulates and takes action to support the JCAHO National Patient Safety Goals. Demonstrates knowledge of internal and external disaster plans and fire drills. Incorporates safety into clinical processes, policies and procedures. Supports a non-punitive environment for reporting errors. Articulates federal and state regulations. Professionalism: Exhibits personal and professional accountability and career planning. Supports and encourages staff to be involved in professional organizations, projects to obtain certification and advanced education. Articulates in the application of ethical principles for patient care and operations. Demonstrates care about people as individuals with empathy and concern, while ensuring that organizational ethics, goals and objectives are met. Creates and promotes a healthy work environment that is conducive to opinion sharing and decreases moral distress. Role models the perspective that patient care is the core of the organization's work.

UC Health is hiring a full-time House Nurse Supervisor for the Staffing Office for first shift at the Daniel Drake Center for Post Acute Care.The House Nurse Supervisor will support the UC Health delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. About Daniel Drake Center for Post-Acute CareDaniel Drake Center for Post-Acute Care is the regions premier provider of post-acute and transitional care services, offering a complete range of inpatient and outpatient services including medically complex care, skilled nursing, assisted living, wellness services and research. Daniel Drake Center helps patients recover from catastrophic injury and illness including multi-system organ failure, complex wound care, traumatic brain injury, stroke and spinal cord injury.Daniel Drake is the only hospital-based skilled nursing facility in the Cincinnati region. Patients at Daniel Drake Center have access to many hospital-based services including 24/7 on-site physician coverage, pharmacy, diagnostic imaging, wound care and specialty physician consulting services. The availability of these on-site services allows for quick response to the complex and evolving care needs for our patients.Bachelor's Degree in Nursing required, Master's Degree in Nursing preferred. Four years progressive leadership responsibilities, ICU experience. Experience in a university hospital environment preferred. Ability to utilize sound management principles, ability to accept and implement change; able to foster professional and inter-professional relationships; fosters effective guest relations skills; ability to work flexible hours. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today! About UC HealthUC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.Supervision of Staff: Assigns and reassigns unit staff based on patient care needs, continuity, acuity and budgetary guidelines. Reviews staffing sheets for accuracy. Assigns float staff based on staffing grid/ratio and staff expertise. Analyzes the need for additional staff for each shift utilizing census and acuity information. Plans ahead to cover deficiencies and demonstrates good judgment and creativity in arranging unit coverage. Notifies Clinical Manager and Clinical Director of staffing deficiencies and collaborates with unit management regarding reassignment of personnel. Delegates tasks appropriately to healthcare personnel. Communicates with unit-specific Clinical Managers regarding unit functioning and collaborating in problem-solving as needed. Serves as a change agent when patient care and processes are redesigned. Ensures decision-making authority of staff is acknowledges and incorporated into patient care delivery. Collaborates with ancillary departments in problem solving. Facilitates patient flow throughout the hospital system: Evaluates ability of hospital to safely care for patients, by keeping abreast of hospital census and other anticipated admitting/discharging activity. Collaborates with Admitting, Assessment team and management for availability of beds, equipment and placement of patients. Communicates with external agencies as indicated. Quality Improvement and Safety: Resource and consultant to associates. Responds to emergency situations and implements appropriate intervention. Communicates with hospital department heads and/or Administrator on-call for the purpose of problem resolution or information briefing. Refers injured associates to employee injury line for direction. Surveillance of hospital environment for safety, orderliness and cleanliness. Articulates and takes action to support the JCAHO National Patient Safety Goals. Demonstrates knowledge of internal and external disaster plans and fire drills. Incorporates safety into clinical processes, policies and procedures. Supports a non-punitive environment for reporting errors. Articulates federal and state regulations. Professionalism: Exhibits personal and professional accountability and career planning. Supports and encourages staff to be involved in professional organizations, projects to obtain certification and advanced education. Articulates in the application of ethical principles for patient care and operations. Demonstrates care about people as individuals with empathy and concern, while ensuring that organizational ethics, goals and objectives are met. Creates and promotes a healthy work environment that is conducive to opinion sharing and decreases moral distress. Role models the perspective that patient care is the core of the organization's work. Supervision of Staff: Assigns and reassigns unit staff based on patient care needs, continuity, acuity and budgetary guidelines. Reviews staffing sheets for accuracy. Assigns float staff based on staffing grid/ratio and staff expertise. Analyzes the need for additional staff for each shift utilizing census and acuity information. Plans ahead to cover deficiencies and demonstrates good judgment and creativity in arranging unit coverage. Notifies Clinical Manager and Clinical Director of staffing deficiencies and collaborates with unit management regarding reassignment of personnel. Delegates tasks appropriately to healthcare personnel. Communicates with unit-specific Clinical Managers regarding unit functioning and collaborating in problem-solving as needed. Serves as a change agent when patient care and processes are redesigned. Ensures decision-making authority of staff is acknowledges and incorporated into patient care delivery. Collaborates with ancillary departments in problem solving. Facilitates patient flow throughout the hospital system: Evaluates ability of hospital to safely care for patients, by keeping abreast of hospital census and other anticipated admitting/discharging activity. Collaborates with Admitting, Assessment team and management for availability of beds, equipment and placement of patients. Communicates with external agencies as indicated. Quality Improvement and Safety: Resource and consultant to associates. Responds to emergency situations and implements appropriate intervention. Communicates with hospital department heads and/or Administrator on-call for the purpose of problem resolution or information briefing. Refers injured associates to employee injury line for direction. Surveillance of hospital environment for safety, orderliness and cleanliness. Articulates and takes action to support the JCAHO National Patient Safety Goals. Demonstrates knowledge of internal and external disaster plans and fire drills. Incorporates safety into clinical processes, policies and procedures. Supports a non-punitive environment for reporting errors. Articulates federal and state regulations. Professionalism: Exhibits personal and professional accountability and career planning. Supports and encourages staff to be involved in professional organizations, projects to obtain certification and advanced education. Articulates in the application of ethical principles for patient care and operations. Demonstrates care about people as individuals with empathy and concern, while ensuring that organizational ethics, goals and objectives are met. Creates and promotes a healthy work environment that is conducive to opinion sharing and decreases moral distress. Role models the perspective that patient care is the core of the organization's work.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment. Under minimal direction, coordinates the compilation of technical reporting and analytics components of a project or program. Responsible for the design lifecycle of programs requiring advanced technical knowledge and utilization of advanced programming and database techniques. Competent to work at the highest technical level. Acts as the technical, reporting and analytics expert for the organization. Leads multiple projects for organizational data reporting, data extracts, visual dashboards and related metrics to inform decision-making, planning, and continuous improvement across UC Health. Responsibilities revolve around the collection, manipulation and dissemination of data to support the needs of decision-makers at all levels of the organization. Leads development projects with junior and intermediate staff and is responsible for the creation, documentation, and support of business intelligence (BI) solutions from Epic databases and other data-stores. Leads presentations of to all levels of the organization.Minimum Required: Bachelor's Degree - Business Intelligence/Analytics related field**. Preferred: Master's Degree - Business Intelligence/Analytics related field. **4 years equivalent experience can substitute for a BA/BS degree. | Minimum 1 Epic data model certification. Minimum 2 Epic Cogito Badges. | Minimum Required: 6 - 10 Years equivalent experience. Preferred: 11 - 15 Years equivalent experience. REQUIRED SKILLS AND KNOWLEDGE: • Demonstrated expert level experience using complex SQL queries to extract data from databases• Experience with performance tuning of SQL queries and expert knowledge of database concepts• This position requires demonstrable expert knowledge of database reporting tools including Excel, SAP Web Intelligence, Crystal Reports or other business intelligence tools• Expert knowledge of Epic workflows and the reporting environments and tools including Radar and RWB• Working knowledge of a business intelligence platform (e.g. Tableau, Power BI)• Working knowledge of scripting language (VB or java) helpful• Master of presentations to all levels of the organization• Must possess a high level of customer service skills and participate as strong, collaborative team playerAnalytics Development and Support: • Guides a team of analysts and/or programmers in the development and/or support of automated and manual reporting systems.• Develops or assists in the development of the most complex programming routines, programs and functions according to detail design and user needs.• Provides technical guidance to analytics team for complex analytical tasks.• Supports information requests from inception to delivery, translating client requirements into appropriate reporting objects that tell a story with data including, but not limited to: analytic scorecards, dashboards, and reports.• Provides solutions and alternatives to problems/issues including adhoc reports to support offered solutions. • Responsible for monitoring data quality of related reporting datasets.• Works with data requestor or stakeholder to validate results.• Provides support and recommendations to level I and I Business Intelligence Analysts to enhance their technical skills including but not limited to participation in design and code walkthroughs.• Executes reporting design changes according to established procedures.• Provides maintenance support for all queries or reports.• Provides user training and/or support to stakeholders.• Provides timely and accurate support to resolve reporting errors and user reported problems.• Utilizes and adheres to production support standards and promotion process.• Acts as a resource / subject matter expert for the UC Health Departments.• Assists in the evaluation for Business Intelligence solutions and software products.• Ability to work independently and meet competing deadlines with minimal supervision.• Ability to develop creative solutions to complex problems and communicate solutions effectively.• Meets with users to determine the technical specifications and analytics components of a project or program• Determines and manages workload priorities. Coordination: • Leads analytics development teams for complex projects, delegates tasks and responsibilities, follows up on results internally.• Provides input and feedback to more junior staff.• Identifies and recommends changes in workflow, procedures, forms and/or data to make optimal use of system resources.• Provides Epic product function, design, and reporting expertise and experience needed for successful development of analytics.• Analyzes business processes and clinical workflow to ensure proper system configuration. • Assesses and escalates user requests and issues.• Works with programming teams on application development. Testing and Documentation: • Provides documented solution to problems/issues.• Develops detailed, written, and inclusive analytic test plans.• Performs complete testing of reports and software and validates application requirements are met.• Contribute to the testing of software tools that will allow knowledge workers to compare and map fields to those that exist within the data warehouse. Project Support: • Provides task level detail for project plans, including suggested schedules and skill set of team members required.• Provides accurate and timely individual status reports.• Documents and ensures timely resolution of project issues.• Coordinates effectively with team members and vendors.• Supports the institution's internal and external, strategic and operational reporting needs.• Informs management of all issues that are impacting or will impact assigned area(s).• Assists with vendor and consultant activities.• Documents and maintains all required system design and build documents. Customer Relationship: • Builds consultative relationships, establishing value for the department as a key partner for producing high-quality, actionable information that meets the needs of decision-makers at all levels of the organization.• Conveys technical messages in layman terms so that the receiver can understand, regardless of their technical aptitude. Assumes technical and reporting leadership for the most complicated areas and business functions.• Facilitates end user meetings.• Provides consults to end users.• Conducts presentations as requested. Other Duties Assigned by Manager• Provides training to other staff and users as appropriate.Analytics Development and Support: • Guides a team of analysts and/or programmers in the development and/or support of automated and manual reporting systems.• Develops or assists in the development of the most complex programming routines, programs and functions according to detail design and user needs.• Provides technical guidance to analytics team for complex analytical tasks.• Supports information requests from inception to delivery, translating client requirements into appropriate reporting objects that tell a story with data including, but not limited to: analytic scorecards, dashboards, and reports.• Provides solutions and alternatives to problems/issues including adhoc reports to support offered solutions. • Responsible for monitoring data quality of related reporting datasets.• Works with data requestor or stakeholder to validate results.• Provides support and recommendations to level I and I Business Intelligence Analysts to enhance their technical skills including but not limited to participation in design and code walkthroughs.• Executes reporting design changes according to established procedures.• Provides maintenance support for all queries or reports.• Provides user training and/or support to stakeholders.• Provides timely and accurate support to resolve reporting errors and user reported problems.• Utilizes and adheres to production support standards and promotion process.• Acts as a resource / subject matter expert for the UC Health Departments.• Assists in the evaluation for Business Intelligence solutions and software products.• Ability to work independently and meet competing deadlines with minimal supervision.• Ability to develop creative solutions to complex problems and communicate solutions effectively.• Meets with users to determine the technical specifications and analytics components of a project or program• Determines and manages workload priorities. Coordination: • Leads analytics development teams for complex projects, delegates tasks and responsibilities, follows up on results internally.• Provides input and feedback to more junior staff.• Identifies and recommends changes in workflow, procedures, forms and/or data to make optimal use of system resources.• Provides Epic product function, design, and reporting expertise and experience needed for successful development of analytics.• Analyzes business processes and clinical workflow to ensure proper system configuration. • Assesses and escalates user requests and issues.• Works with programming teams on application development. Testing and Documentation: • Provides documented solution to problems/issues.• Develops detailed, written, and inclusive analytic test plans.• Performs complete testing of reports and software and validates application requirements are met.• Contribute to the testing of software tools that will allow knowledge workers to compare and map fields to those that exist within the data warehouse. Project Support: • Provides task level detail for project plans, including suggested schedules and skill set of team members required.• Provides accurate and timely individual status reports.• Documents and ensures timely resolution of project issues.• Coordinates effectively with team members and vendors.• Supports the institution's internal and external, strategic and operational reporting needs.• Informs management of all issues that are impacting or will impact assigned area(s).• Assists with vendor and consultant activities.• Documents and maintains all required system design and build documents. Customer Relationship: • Builds consultative relationships, establishing value for the department as a key partner for producing high-quality, actionable information that meets the needs of decision-makers at all levels of the organization.• Conveys technical messages in layman terms so that the receiver can understand, regardless of their technical aptitude. Assumes technical and reporting leadership for the most complicated areas and business functions.• Facilitates end user meetings.• Provides consults to end users.• Conducts presentations as requested. Other Duties Assigned by Manager• Provides training to other staff and users as appropriate.

ERP is looking for a full-time JDE Software Developer/Programmer with experience in the Oracle JDE ERP environment. This position will design, develop, and maintain new or enhanced applications or systems in accordance with best practices and standards. Troubleshoot and resolve reported applications/system issues. Develop reports and report delivery mechanisms.Location:This is a remote position.Although the position is fully remote, there may be occasional travel required based on job needs.DUTIES AND RESPONSIBILITIES:Develops applications for Oracle JD Edwards EnterpriseOne using the JDE E1 development toolset.Collaborates with JDE EnterpriseOne functional consultants and development teams to design, develop, and deliver integrated solutions that are scalable, adaptable, and sustainable in accordance with established standards.Develops, tests, implements, and maintains applications, reports, and integration processes in 3rd party JD Edwards EnterpriseOne systems as needed.Analyzes and resolves technical and application problems in a timely manner.Keeps up to date with the latest JD Edwards EnterpriseOne technologies.Provides technical support for all service tickets created for assigned systems. Assist, train, and coordinate with other technical staff as needed.Provides high-level analysis and estimates for new project requests.Assists with process reviews and provides suggestions for improvement.Maintains technical documentation and assists with the development of functional specifications.Reports status regularly to department management and interacts with business leaders.Performs application development with minimal guidance and direction.Assists with configuring JDE to fit current and future business practices.Write complex reports using the JDE toolkit and BI Publisher or other tools as needed.Performs Unit testing to ensure applications and processes work as expected.Provides maintenance and support of ERP applications and systemsDevelops client relationships that foster a better understanding of the business needs.Coaches and is a liaison to junior associates.SKILLS, KNOWLEDGE, AND EXPERIENCE REQUIREMENTS:Bachelor's degree in computer science, Computer Engineering, Information Systems, or equivalent experience10+ years' experience with Oracle JD Edwards E1 development toolset that includes:Experience in orchestrations - knowledgeable in the latest developments.RDA Development (Group, columnar & Financial reports)FDA Development ( All types of forms, including powder forms)TDA Development ( Should know how to debug table triggers)Data dictionary elements: Should know in detail, how a dd is created.Business Functions: Should be able to create new 'C' and NER business functions, andto debug all types of business functions.Retrofit experience from older JDE versions to new JDE versions, retrofitted applications, batch reports, tables specifications, business views, and business functions.BI publisher - This is a must-have skill - designing invoices in pdf or Excel.Experience inGroovy scripting - skilled with the Groovy language.Experience in REST API's. Either in BSSV or Orchestrations. Should understand the Payload definition.Experience in JDEarchitecture. that includes enterprise server, deployment server, and how fat client development works.Should know where to look for errors. (In 4 jade log files).Strong organizational, interpersonal, communication, writing, and presentation skills are requiredPREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE:Developintegrations with robotics and/or production equipment preferred.Developmobile applications for Oracle JD Edwards EnterpriseOne preferred.Prefer someone who has graduated with AS/400 but is working in the latest technology.Knowledge of Java,SQL, and SQL Plus is a plus.Knowledge of RFSmart Scanning solution and integration a plus.Company:At ERP Suites, our focus is on helping our customers realize IT's potential. Our comprehensive ERP solutions enable them to streamline and scale their IT products and processes. And this leads directly to improved efficiency and increased margins. We are a proud Oracle Gold Partner and champion of proactive JD Edwards management and custom product enhancements.ERP Suites provides technical consulting, cloud services, managed services, and digital transformation solutions for some of America's top companies. We build secure connections, improve performance, automate workloads and give them mobility. In other words, we help them stay on top.We deliver multi-functional value through cloud services, digital transformation, ERP consulting services, ERP managed services, and software development.Core Values:Make Customers SuccessfulBe An AdvisorBe a TeacherBe a CoachHave FunDo the Right Things for the ERP Suites FamilyAdapt Quickly to Changing Roles and EnvironmentsThis is Where IT Change Starts.With questions.With problems that need to be solved.With business needs, both immediate and long term.Because technology and its impact on business isn't getting any simpler.That's why we exist.To answer the tough questions.To find a solution to every problem-no matter the size or scope.And to help companies not just identify IT's potential, but realize IT.

The E.W. Scripps Company is seeking an Analyst, HR Systems.  This position is focused on supporting HR technology strategies. This will be accomplished through strategic understanding, ongoing analysis, requirements gathering, configuration, development, implementation, maintenance, and evaluation.  The Analyst is connected closely to both Information Technology (IT) and Human Resources (HR) to ensure processes and technologies are aligned for desired outcomes, thus, the role requires the ability to make effective use of resources and knowledge base of both groups.  This is a hybrid role located in Cincinnati, OH.WHAT YOU’LL DO:Perform administrative tasks, including monitoring, for the following HR systems:HRMSTime and AttendanceBenefitsGLEmployee and Manager Self ServiceAdhoc and scheduled reportingTalent management (recruiting, learning, performance management, etc.)Document training requirements related to changes to process and system, including the testing of new system functionality.Perform testing of software fixes and upgrades for quality assurance control.Partner with functional leads and system owners to identify interdependencies with other HR systems, talent management, talent acquisition, and payroll.Determine business requirements for changes to systems or processes and assist Director, HR Systems with documenting the related requirements.Use sound information and theory to provide management with recommended actions to resolve issues, enhance service delivery, or create value for the business.Participate in establishing best practices, standards, and strategies related to HR systems initiatives.Champion the ongoing improvement of consistency, value, and usability of HR systems, ensuring they are up-to-date and user-friendly.Provide production support by investigating and resolving system problems and user questions.Work closely with internal and external teams to resolve technical and operational issues.Conduct ad-hoc reporting for business units.WHAT YOU’LL NEED:Bachelor’s degree or equivalent experience.2-5 years’ experience in human resources technology and/or systems required.WHAT YOU’LL BRING:Established customer service skills as evidenced by working in the role of external or internal consultant.Problem solving and analytical skills.Excellent communication skills (oral and written).Must have knowledge of HR systems to solve technical issues.Must have good organizational skills and ability to meet deadlines.Proficient in Microsoft ExcelSome travel required.Scripps offers a hybrid working option for this position.#LI-SM2#LI-HybridIf you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.SCRIPPS' COMMITMENT TO EQUITY, DIVERSITY AND INCLUSION:At Scripps, we are committed to a diverse and inclusive culture that reflects the communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. Scripps leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to equity, diversity and inclusion at scripps.com.ABOUT SCRIPPS:The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps’ long-time motto is: “Give light and the people will find their own way.”As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.

Job Description SummaryCloses profitable sales of technology-based solutions for customer business environments. Researches sales leads, obtains knowledge of customer organizations, develops customer relationships, builds strong business relationships with partners and vendors, and generates product and/or services proposals and quotations.Essential Duties and Responsibilities Owns all sales activities in assigned accounts or regions and achieves established sales targets annually.Creates business cases and high-level financial models including ROI and TCO analysis to help in positioning and selling of technology-based solutions to solve business problems.Sells to both large and SMB clients via direct new sales, alliances and leverages existing client base, both broad market and vertical.Constructs clear value proposition for clients which includes business benefits (i.e. OPEX vs. CAPEX substitution, ROI, TCO).Engages proactively with Solutions and Services, Marketing and Operations teams.Compiles lists of prospective customers for use as sales leads, based on information from own professional network, industry ads, trade shows, Internet Web sites, newspapers, business directories, and other sources.Builds and maintains research on prospective and current customers relating to how each customer is organized (hierarchically, brands, channels, and key relationships).Establishes and maintains current customer and potential customer relationships.Gains clear understanding of customer business requirements.Educates customers on full breadth of solutions offered by Logicalis.Prepares presentations, proposals and sales contracts.Identifies and resolves customer concerns.Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.Supports and conducts self in a manner consistent with customer service expectations.Supervisory ResponsibilitiesWhile this job has no direct supervisory responsibilities, guidance may be provided to Technical Consultants, Delivery Consultants, Customer Support Representatives, and Inside Sales Representatives.QualificationsTo perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience/Technical Requirements/CertificationsEquivalent combination accepted.Education Bachelor's Degree in related field.Experience / Technical Requirements 3 years demonstrated outside sales experience selling Information Technology products (i.e. HP Storage, Cisco, and IBM) and consulting services/managed services.3 years combining products and services into technology solutions that meet customer business needs.Technical sales expertise selling to both Enterprise and SMB market and strong familiarity with Cloud, Managed Services, and Web 2.0 technical concepts.Fundamental understanding of consultative, solutions sales process for dedicated, managed, cloud, and hybrid web hosting solutions.Demonstrated success in strategic thinking, planning and implementation - a strong desire and track record of getting things done.Aptitude, ambition, and eagerness to join A-level Sales Team and contribute to fun, professional culture focused on growth and outcomes.Proficient use of Microsoft Office applications.Certifications Various vendor certifications as necessary.Other Skills and Abilities Strong technical and customer interaction skills.Self-starter with excellent organizational, administrative and interpersonal skills.Ability to multi-task and work in fast paced environment.Ability to successfully work as a team and independently.Detail oriented.Ability to follow through with tasks, projects, troubleshooting with minimal supervision.Outstanding oral, written, technical and business communication skills.Physical DemandsThe physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. NOTE: It is Logicalis' practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they've completed the test satisfactorily (i.e., TB Test negative). Salary Compensation Range: $50,000 to $80,000 plus uncapped commission.

TCI has an immediate need for an SAP Staff TPM in Cincinnati, OH. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.NOTE: This position requires US Citizenship and a Secret Security Clearance.SUMMARYThe SAP Staff Trade Promotion Management (TPM) candidate will work upfront to blueprint business, partner with a system integrator to deploy SAP S/4 HANA, and ultimately act as product owner of the finance and controlling processes. You will be responsible for operating with business partners and technical teams to create a clear strategic direction for the SAP deployment and associated integrations. You will collaborate across organization DT teams to help define SAP best practices and leverage existing standards and integrations.RESPONSIBILITIESOwn the implementation of all finance processes, including project costing in SAP ERP for specific deployment projects.Work closely with finance business and DT teams to confirm setup and reporting requirements that align to the organization standards.Influence business stakeholders on implementing standard finance processes and adopting best practice ERP solutions.Work with third party vendor to implement SAP solution that minimizes customization and meets the business needs, using opportunity to broaden technical expertise.Work with broader organization ecosystem to ensure business follows enterprise standards and can integrate with other enterprise systems (e.g. Oracle EBS, Hyperion).Own the requirements and testing for any FICO integrations needed to external systems.Maintain a high level of functional competency regarding the standard configuration of SAP FICO and associated integrations by staying abreast of new trends, future enhancements and leveraging best practices.Align with functional partner to lead the delivery of product area for initial implementation and future releases.Ensure all systems are aligned to IT long term strategy and standards (e.g. SOX, CMMC) .Verify all needed documentation is completed as part of program delivery.REQUIREMENTSBachelor's degree from accredited university or college with a minimum of 4 years professional experience OR Associated degree with minimum of 7 years professional experience OR High School Diploma with minimum of 9 years of professional experience.Minimum of 5 years of professional experience with SAP; preferred to have S4/HANA experience.Experience with foundational ERP concepts across multiple modules.Experience implementing or supporting complex ERP projects (SAP, Oracle, etc.).Minimum of 3 years professional experience in technical product or project management.NOTE: US Military experience is equivalent to professional experience.Strong experience in delivering enterprise-wide finance IT solutions. ERP implementation experience is preferred.Experience working with FICO and Project System modules of SAP and Chart of Account structures.Knowledge of financial accounting (US GAAP and/or US Govt accounting preferred).Experience integrating an ERP system to MES or non-ERP system.Experience collaborating across multiple business and IT teams to align priorities and influence delivery.Strong team player, listens, collaborates, and actively incorporates input from various sources.Strong analytical and strong problem-solving skills; effectively evaluates information/data to make decisions.High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.Has worked on a cross-functional team; is aware of business priorities and organizational dynamics.Communicates in a clear and succinct manner.Understanding of Supply Chain business processesHybrid work (local remote) may be considered for qualified candidates.Must be a US Citizen and have the ability to obtain a Secret Security Clearance.

Customer Service Consultant , First Shift, Patient Relations UC Health is hiring a full-time Customer Service Consultant for the Patient Relations department for the first shift at University of Cincinnati Medical Center. The Customer Service Consultant will support the Medical Centers and deliver high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. About University of Cincinnati Medical Center As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati. UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.Education and Experience Requirements: Associate's Degree required. Notary Public for the State of Ohio preferred. Three years' experience in complaint management, conflict resolution and customer service in a healthcare environment. Demonstrated ability to work with a diverse population. Training and public presentation skills Must have strong customer service and communication skills both written and verbal. Skilled in sensitivity awareness Able to apply insight and sound judgment in stressful situations. Able to assess and resolve operational and system problems. Must demonstrate ability to utilize Microsoft Office products. Bilingual communication skills are preferred. Experience with Microsoft various programs (MIDAS and LastWord is preferred) At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment.Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.Job Responsibilities The primary function of the Customer Service Consultant is to work in partnership with the healthcare team to enhance overall customer satisfaction for patients, visitors and staff through excellent service and quality care. This includes supporting a proactive vs. reactive approach to resolving problems and complaints with respect to care, treatment, patient rights and ability to access hospital services. Proactive consultation to managers and staff with the goal of improving patient and family experiences. Competent to discuss the state of patient experience, complaint volumes with all levels of management. Serves as an expert in patient satisfaction; able offer recommendations to increase patient satisfaction. Educating staff on queues to help identify potential issues that may result in a complaint or grievance, customer service best practices and service recovery methods. Attend and participate in unit/department staff meetings as requested. Communicate information about the hospital's policies and procedures, informing patients, families, and visitors of hospital services available to them, i.e. parking, helping to arrange overnight stays, etc. Listen empathetically to patient concerns and communicate special needs of patient /family/visitor with staff and administration when appropriate. Advocate for quality care, treatment, respect and rights of all patients. Mediation in family meetings with treatment team and families. Maintain notary license if requested at the UC site you work at and provide notary services for patients, families and staff as requested. Make suggestions and recommendations to improve customer service processes throughout the system. Provide equipment for hearing impaired, i.e. TTY volume control phones, light signalers, call lights, tele sitters, etc. Provide service recovery as appropriate based on sub-par service received. Work in partnership with the unit/department leaders and staff to address issues or complaints through early intervention and problem resolution. Assess situations of risk and refer issues of malpractice, personal injury, wrongful death, abuse, and missing personal property to Risk Management. Evaluate situations requiring substitute consent, when patients have no next of kin and are physically and/or mentally unable to give informed consent and refer staff to call Ethics consult team. Refer immediate patient and family concerns and/or compliments to appropriate department leaders in a timely manner. Proficiency uses emotional intelligence to manage both your own emotions and understand the emotions of patients, family, and staff around you. Situational awareness to perceive, understand and effectively respond to one's situation. Critical thinking and problem-solving skills to aid in complaint resolution and education. Make referrals to appropriate departments/services for patient assistance when appropriate. Follow-up with those patients who have identified a concern during their hospital visit. Provide professional etiquette and empathetic service on both phone and in person meetings. Professional de-escalation techniques both on the phone and in person with upset patients and family. Active listening to build rapport and improve mutual understanding. Use of appropriate questioning based on each situation to gain understanding about the concerns. Written documentation will be timely, accurate, professional, complete and grammatically correct. Case documentation will communicate to anyone reading the case the details of what, who, why, how as well as the outcome of the investigation into the case. Follow up with patient or family will be documented in the case documentation. Track problem areas and identify trends happening in specific departments/units. Identify system problems; make recommendations; and assist in resolutions and opportunities for improvement in service delivery. Participate in the development of policies and procedures related to patient rights and satisfaction. Provide timely, accurate and complete documentation regarding the investigation process, i.e. subjective data; objective data; assessment; and resolution as well as documented follow up to the complainant. Attend departmental staff meetings and mandatory in-service training sessions. Job Responsibilities The primary function of the Customer Service Consultant is to work in partnership with the healthcare team to enhance overall customer satisfaction for patients, visitors and staff through excellent service and quality care. This includes supporting a proactive vs. reactive approach to resolving problems and complaints with respect to care, treatment, patient rights and ability to access hospital services. Proactive consultation to managers and staff with the goal of improving patient and family experiences. Competent to discuss the state of patient experience, complaint volumes with all levels of management. Serves as an expert in patient satisfaction; able offer recommendations to increase patient satisfaction. Educating staff on queues to help identify potential issues that may result in a complaint or grievance, customer service best practices and service recovery methods. Attend and participate in unit/department staff meetings as requested. Communicate information about the hospital's policies and procedures, informing patients, families, and visitors of hospital services available to them, i.e. parking, helping to arrange overnight stays, etc. Listen empathetically to patient concerns and communicate special needs of patient /family/visitor with staff and administration when appropriate. Advocate for quality care, treatment, respect and rights of all patients. Mediation in family meetings with treatment team and families. Maintain notary license if requested at the UC site you work at and provide notary services for patients, families and staff as requested. Make suggestions and recommendations to improve customer service processes throughout the system. Provide equipment for hearing impaired, i.e. TTY volume control phones, light signalers, call lights, tele sitters, etc. Provide service recovery as appropriate based on sub-par service received. Work in partnership with the unit/department leaders and staff to address issues or complaints through early intervention and problem resolution. Assess situations of risk and refer issues of malpractice, personal injury, wrongful death, abuse, and missing personal property to Risk Management. Evaluate situations requiring substitute consent, when patients have no next of kin and are physically and/or mentally unable to give informed consent and refer staff to call Ethics consult team. Refer immediate patient and family concerns and/or compliments to appropriate department leaders in a timely manner. Proficiency uses emotional intelligence to manage both your own emotions and understand the emotions of patients, family, and staff around you. Situational awareness to perceive, understand and effectively respond to one's situation. Critical thinking and problem-solving skills to aid in complaint resolution and education. Make referrals to appropriate departments/services for patient assistance when appropriate. Follow-up with those patients who have identified a concern during their hospital visit. Provide professional etiquette and empathetic service on both phone and in person meetings. Professional de-escalation techniques both on the phone and in person with upset patients and family. Active listening to build rapport and improve mutual understanding. Use of appropriate questioning based on each situation to gain understanding about the concerns. Written documentation will be timely, accurate, professional, complete and grammatically correct. Case documentation will communicate to anyone reading the case the details of what, who, why, how as well as the outcome of the investigation into the case. Follow up with patient or family will be documented in the case documentation. Track problem areas and identify trends happening in specific departments/units. Identify system problems; make recommendations; and assist in resolutions and opportunities for improvement in service delivery. Participate in the development of policies and procedures related to patient rights and satisfaction. Provide timely, accurate and complete documentation regarding the investigation process, i.e. subjective data; objective data; assessment; and resolution as well as documented follow up to the complainant. Attend departmental staff meetings and mandatory in-service training sessions.