The NOC Manager (Third shift) will be responsible for supervising the 24x7 monitoring of all components of Sinch's network. The NOC monitors the network via the CiNAS network monitoring system and direct access to switches, DACs and other network nodes, technicians are alerted to and act upon any alarm conditions.RequirementsBuild strong relationships with operations, customer care, engineering, sales and management, as well as establishing meaningful relationships with key external vendors and clientsManage tickets in the TaSC database; implement standardization for security and log classingGenerate reports required for traffic and service analysisResponsible for software upgrades and patches on various nodes in the networkInteract with customers, carriers and vendors in resolving trouble tickets and deploying new equipmentCoordinate testing for specific offices and projects as neededFoster an environment of knowledge sharing within the NOC and all IQNT personnel.Complete alternate assignments as requiredProvide training as necessaryMeet or exceed company defined KPI'sEducation & Experience5 years' managerial/supervisory experienceEffective leadership skills5 years' experience with telephony switch maintenanceWorking knowledge of switches and other telecommunication devicesWorking knowledge of routers, switches and SIPHighly proficient in MS Software application, Excel, Word and AccessStrong Unix skills.Sonus training certificates or similar military or industry experienceExperience with switch operational measurement reportsInterpersonal Skills/CharacteristicsExhibits a high level of initiative and resourcefulnessExcellent vendor management and escalation skillsExcellent organizational skills with multi-tasking abilitiesExcellent written and verbal communication skillsProven documentation skills with consistent accuracy of detailsSuperior customer service skillsSelf-starter with a high energy levelWork effectively without supervision once trainedPrioritize and balance multiple projects and tasksManage time effectively and meet deadlinesOperate with a considerable degree of credibility and business senseExhibits high degree of dependabilityBenefits STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you're the most productive and successful. It's what you do, not where you work, that matters. MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!The annual starting salary for this position is between $95,000 - 105,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is also eligible for bonus. This role will be accepting applications until 05/25/2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

IP Docket Technician

K&L Gates, Chicago

We are seeking an IP Docket Technician to join the Chicago office. The candidate will be responsible for the integrity of the firm's Intellectual Property (IP) Procurement docket database, which specifically includes maintaining cases, processing IP-related correspondence into and out of the firm, as well as executing various reports and distribution of daily reminders for clients and lawyers.Candidates must be self-starters who possess the ability to work independently and as part of a team. Excellent communication skills and a commitment to providing the highest quality client service are strongly preferred.Essential DutiesProcess all incoming mail daily, including, but not limited, to IP-related correspondence from the United States Patent and Trademark Office, Australian Patent and Trademark Office, International Agents, and Inter-Office communications among lawyers and allied professionalsGenerate/distribute daily reminders to the IP lawyers and staff for upcoming deadlines in relation to the IP Docket DatabaseEnsure that all deadlines in relation to the IP Docket Database have been satisfied by the end of business each day by communicating directly with attorneys to identify all requirements have been met specific to the docketMonitor/update information on all IP domestic and international cases in the IP Docket Database in relation to client communications, government notifications, and international agent correspondenceReview outgoing USPTO mail/filings for accuracy and completeness by adhering to the firm's approved best practice policiesConduct periodic status checks and participate in docket audits using government websites and communication to International AgentsGenerate various reports as requested for clients or attorneys on an as needed basisMaintain current knowledge of IP rules and procedures, both domestic and internationalAssist the accounting department with the reconciliation of the firm's deposit accounts for the United States, WIPO, and Europe by ensuring that all charges are accurately allocated to their unique firm-issued billing numberAssist with the client intake processExperience & Skills RequiredPrevious IP law firm of experience of 3+ yearsKnowledge of domestic and international patent and/or trademark prosecution proceduresHigh School Graduate or equivalentExperience with Word, Excel, and Outlook, as well as solid internet research capabilitiesProficiency and previous experience with IP Docketing Systems (PATTSY preferred)Ability to organize, prioritize, and complete tasks with strong attention to detail and adhering to the firm's best practicesStrong work ethic and ability to work both independently and as part of a teamInterpersonal and communication skills required to interact with lawyers and staffAdditional Abilities RequiredAbility to frequently work at fast pace with unscheduled interruptionsResponsibilities may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet deadlinesAbility to manage and communicate confidential issues effectivelyThis job operates in an office setting and is largely sedentary, requiring the routine use of a computer and other standard office equipment. The ability to open file cabinets, lift files, bend, and stand on a stool may also be required.Compensation Salary: $68,263- $102,395The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.About The FirmK&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.BenefitsK&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:Medical/Prescription Drug Coverage (including a Health Savings Account feature)Back-up Child/Elder Care and access to a caregiving conciergeDental InsuranceWellness ProgramVision InsurancePre-tax Commuting Benefits401(k) Retirement Plan and Profit SharingBusiness Travel Accident InsuranceShort- and Long-term Disability ProtectionPet InsuranceLife Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)Health Advocacy ServicesPaid Time Off (20 days/year through first 4 years of employment; 25 days/year after 5 years of employment)Identity Protection/Restoration and Fraud InsuranceParental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)Student loan refinancing options and access to a student loan concierge servicePaid Holidays (12)Addiction ResourcesFamily Building BenefitsBreast Milk Delivery and Lactation Support ServicesFlexible Spending AccountsEmployees also may be eligible to receive bonuses and certain expense reimbursementsEmployee Assistance ProgramProfessional Development and CLE Credit Opportunities529 DeductionsRelocationAccident InsuranceEmployee Referral ProgramCritical Illness InsuranceHybrid/Remote Work OpportunitiesHospital Indemnity InsurancePerks including: Technology, Entertainment, and Travel Discount ProgramsBereavement LeaveAll other benefits (such as leaves of absence) required by law EQUAL EMPLOYMENT OPPORTUNITYThe Firm is an equal opportunity employer. All employment decisions will be based on merit, qualifications, competence, and business need. Employment practices will not be influenced or affected by a person's race, color, religion, sex (including pregnancy, childbirth, or related conditions), national origin, age, sexual orientation, gender identity or expression, marital status, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm's policy to provide an environment that is free of all unlawful harassment including, without limitation, that based on sex, race, age, disability, or national origin. The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact [email protected] .