Impact Facilitates the smooth operation of External Affairs activities while enhancing the Banks reputation. Responsibilities Performs various duties to support the External Affairs department. Duties and responsibilities include providing administrative support to ensure efficient operation of the department. Supports VPs in all aspects related to External Affairs and staff through a variety of tasks related to organization and communication. Performs various duties to support the CRA department with the Financial Mastery Program. Essential Functions 1. Supports SVP Chief External Affairs Officer with administrative duties related to External Affairs Department. 2. Supports the Director of External Affairs with duties related to the External Affairs Department. 3. Contributes to team effort by accomplishing related tasks needed. 4. Assist in the creation of various documents related to Community Affairs/CRA and Financial Mastery Program. 5. Maintains External Affairs Department Contact list. 6. Supports Director of Non-Profit Services with related tasks. 7. Supports Community Affairs Manager with related tasks. 8. Handles sensitive information in a confidential manner. 9. Assist in completing and maintaining tasks related to the strategic needs of the External Affairs department. 10. Provides support in all CDFI Initiatives for the Bank. 11. Provides support in all SBA Initiatives for the Bank. 12. Ability to effectively communicate via phone and email ensuring that all support duties are completed accurately and delivered with high quality and in a timely manner. 13. Relies on experience and judgment to plan and accomplish tasks and goals assigned. Ancillary Functions 1. Assures adherence to Bank policies and procedures and federal and state regulatory requirements. 2. Provides cross-functional support to other areas of the External Affairs Department and the Bank where service or assistance is needed. 3. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Mandatory Training Curricula Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details. Competencies (refer to Competencies Library) Skills Clearly communicates in English. Proficient reading, writing, grammar, and mathematics skills. Proficient interpersonal relations and communicative skills. Proficient knowledge of general office practices. Advanced PC skills, including Microsoft Office software. Ability to multitask Physical Demands The physical and related demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job is mostly sedentary in nature, but may occasionally involve lifting files and other materials that weigh up to 20 lbs. Employees in this job must be able to work in an office environment during regular business hours where they come into regular and frequent contact with internal and external customers and other members of the public. Therefore, employees in this position are expected to have consistently positive interactions with the public.