Delivery Supervisor Salary in Boston, MA

The Residential Construction Supervisor will be responsible for:Project Execution: Lead and manage all on-site construction activities for custom home projects from start to finish. Ensure compliance with project plans, specifications, and building codes. Monitor project progress and take proactive measures to address any issues or delays that may arise.Schedule Management: Develop and maintain detailed project schedules, including critical milestones and deliverables. Coordinate with subcontractors and suppliers to ensure timely delivery of materials and equipment. Monitor progress against the schedule and make adjustments as necessary to meet project deadlines.Quality Control: Implement and enforce quality control processes to ensure that all construction work meets or exceeds industry standards and client expectations. Conduct regular inspections and audits to identify and address any deficiencies promptly.Subcontractor Management: Select, coordinate, and manage subcontractors and suppliers involved in the construction process. Monitor subcontractor performance, resolve conflicts, and ensure adherence to project requirements, safety protocols, and timelines.Safety and Compliance: Maintain a safe and compliant work environment by enforcing safety protocols and ensuring adherence to relevant building codes, regulations, and permits. Conduct regular safety meetings and inspections, and address any safety concerns promptly.Cost Control: Work closely with the project team to monitor and control project costs. Review and approve subcontractor and supplier invoices, track project expenses, and identify potential cost-saving opportunities without compromising quality.Client Communication: Act as the main point of contact for clients during the construction phase. Provide regular updates on project progress, address client inquiries and concerns, and ensure a high level of customer satisfaction.Change Management: Evaluate change orders and modifications to the project scope. Assess the impact on the schedule, budget, and quality, and coordinate with the project team and clients to implement changes effectively.Documentation and Reporting: Maintain accurate and up-to-date project documentation, including daily reports, progress photos, change orders, and other relevant records. Prepare regular reports on project status, budget, and any issues or risks that may arise.Team Leadership: Lead and motivate the on-site construction team, including subcontractors and suppliers. Foster a collaborative and positive work environment, promote teamwork, and provide guidance and support as needed.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The ideal Residential Construction Supervisor will have:5-10 years of construction/supervisory experienceHigh-end residential/custom home experience MA-CSL Strong communication skills Ability to multi-task and strong organizational skills

GENERAL SUMMARY/ OVERVIEW STATEMENT: This position reports to the Patient Food Service Managers. Responsibilities encompass the day-to-day management of the Patient Food Service tray line, galleys on the patient care units, and Call Center inclusive of supervision of personnel; control of quality, and accuracy of food trays; maintenance of cost effective controls; assurance of work performance standards, sanitation and personal hygiene practices and procedures are adhered. Maintenance of required records and preparation of various reports.PRINCIPAL DUTIES AND RESPONSIBILITIES: Ensure that patient selection tickets are processed correctly throughout the ticket handling process. Ensures that established standards of unit set up, breakdown, and sanitation are followed. Documents daily temperatures of food and equipment to ensure food safety. Monitor quality of food. Assess food trays for attractiveness, adherence to menu orders, established serving procedures, as well as correct food temperatures. Take appropriate action to correct any inconsistencies of food standards. Ensure food tray services meet established meal service deadline. In this process make decisions relative to reassignment of tasks to accomplish meal service in the most efficient manner. Check to be sure the process of delivering nutritional supplements and tube feedings to patients is followed per policy. Check to be sure food trucks have been delivered to the patient units. Assess unit's food and supply inventory, supervise ordering as needed to ensure efficient operation of the unit; Monitor employees to insure all job routines are being followed. Oversees patient care unit based staff for menu process, tray delivery/retrieval process and unit supply process.Oversees all functions of the Call Center including taking calls, placing orders, managing tickets for tray line, assisting with tray line functions, and delivering trays to patients off meal times.Appraise performance, counsel, train, orient and discipline subordinate food service personnel assigned to unit. . Maintain various personnel documents, record and files. Prepare work schedules, timekeeping records and procedure manuals. Check employees in as they arrive at work, take sick calls and cover shortages.Participate in on-going process improvement with regards to operations, work performance standards, sanitation procedures, and personal hygiene requirements in order to ensure consistency with institution's and local state and federal regulations and food handling principles. Conduct inspection audits of tray preparation, equipment and storage facilities. Oversee the appearance and personal habits of the staff to detect deviations and/or violations of current health regulations. Take corrective action to insure quality control within the limits of stated requirements.Audits patient serviceware (trays, china, glass, etc) weekly for cracks, breakage, cleanliness, and other damage.Provide instruction to dietetic students during their learning experience; May participate with in-service education session to support personnel (i.e. instruct, assist in session preparation).Attend meetings and participate on various committees within the department, schedule personnel meetings to communicate changes, modifications, announcements or other matters pertinent to the policies, practice and procedures of both the department and institution.May initiate and/or perform assigned special project within scope of administrative, technical food service care and delivery.Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served in the department. Provides care needed as described in department's policies and procedures.Responsible to minimize waste of food, equipment, and human resources.SKILLS & COMPETENCIES REQUIRED: Ability to read, write, and speak English.Ability to wear N95 mask.Able to work varied shifts, including evenings, weekends and holidaysMust perform basic math.Ability to reset priorities if equipment and/or staffing issues develop.Proven ability in customer service skills, team building skills, food safety and sanitation. Competent in interacting with customers including projecting a positive image for hospital, handling diversity and managing problems. Knowledge of Computer Systems.Passes competencies annually that demonstrate mastery of the current software.Demonstrates understanding of service requirements that differ between specific units.Demonstrates understanding of required protective gear and infection control procedures.Demonstrates an understanding of emergency protocolsEffective interpersonal and communication skills. Ability to give directions and manage resources. Ability to understand and follow procedures. Flexibility to change tasks frequently. Ability to use judgment and solve problems. Ability to make sound decisions under time restraints.SUPERVISORY RESPONSIBILITY (authority to hire, promote, or terminate): Not ApplicableDirect: Responsible for up to 50 employeesWORKING CONDITIONS:Work in an Institutional Kitchen. Must be able to stand for long periods of time (up to 100% of work day) Able to lift heavy loads and push carts up to a maximum of 50 lbs (40% of time).May work in a hot and noisy environment, small, busy units.Environment may be busy and hectic with frequent interruptionsProtective covering required when using cleaning supplies. Incorrect use/training of employees could result in physical harm to the employees and/or others.Able to work in environment where temperature may fluctuate widely.Able to work in air-conditioned climate.May work on inpatient unit with exposure to various degrees of specialized medical, surgical and ICU services. May work on patient tray assembly line where there is moving equipment, refrigeration and continuous employee movement.Qualifications LICENSES, CERTIFICATIONS, and/or REGISTRATIONS: ServSafe Certification requiredEDUCATION: High School Diploma requiredEXPERIENCE: Indicate the required and preferred (optional)amount and type of experience. Preferred 6 months prior Supervisory / Food Service experienceEEO Statement MassachusettsGeneral Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, wechoose to lead. Applications from protected veterans and individuals withdisabilities are strongly encouraged.

We're offering a generous sign-on bonus of $3,000.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. Sign-On Agreement Terms12-month work commitmentHalf payment distribution after 90 days of hire and remaining 50% at one year of hire.Agreement authorizes repayment if work commitment not fulfilled No eligibility for internal transfers, individuals who have already accepted offers or internal employees of Mass General Brigham systemGENERAL SUMMARY/ OVERVIEW STATEMENT:The Pharmacy Technician Supervisor is a member of the pharmacy leadership team and is responsible for supervising the inpatient pharmacy technician workforce and overseeing the operations of the inpatient pharmacy. This individual must understand and be proficient in the pharmacy technician responsibilities in the central pharmacy unit dose distribution area, inpatient pharmacy compounding facilities (sterile and non-sterile), and the operating room pharmacy. The Technician Supervisor also oversees the activities of decentralized pharmacy technicians and the pharmacy medication delivery system. The Pharmacy Technical Supervisor will actively monitor and, when appropriate, implement improvements in staff performance and operational workflows. This individual will hold staff accountable for performance and behavior, and will set the standard for excellence for the inpatient pharmacy patient care services.The Pharmacy Technician Supervisor is an integral component of the inpatient pharmacy leadership team. The Technician Supervisor reports to the Pharmacy Operations Managers, and works closely with other supervisors and managers to advance the practice of pharmacy technicians and pharmacy services throughout the institution. This supervisor is a member of a team of supervisors who jointly provide supervisory oversight of the 24 hour operation of the inpatient pharmacy. Together, these supervisors collaborate to ensure personnel are properly trained and performing at a high level, the pharmacy work areas are appropriately maintained, the medication distribution system is operating reliably and efficiently, and all legal and regulatory requirements are continuously met. The Technician Supervisor will also work with the Associate Chief of Pharmacy, Inpatient Operations and the inpatient pharmacy operations leadership team in the development of goals for the department and work with other managers and colleagues throughout MGH to facilitate the accomplishment of these goals.PRINCIPAL DUTIES AND RESPONSIBILITIES: Works with Operations Managers and directs and supervises the activities of staff who work within assigned areasAssists in defining and overseeing Department and area-specific goals on a continual basisDevelops pharmacy technician staffing schedule and oversees pharmacy technician staffing models and daily coverage of operational areasMonitors staff attendance and punctuality, ensures the accuracy of employee timecards and leave records, and documents and corrects attendance issues as necessaryOversees pharmacy staff development and promotes the advancement of pharmacy technician staff when appropriateIn partnership with operations managers, is accountable for the daily performance of the inpatient pharmacy medication preparation and dispensing activitiesMonitors staff performance and behavior, completes personnel performance evaluations and implements performance improvement and corrective action plans when necessaryManages the recruitment and retention of competent Pharmacy Technicians and Pharmacy InternsOversees and supports technician training programs and is responsible for evaluation and documentation of staff competencyAssists with new employee orientation in the inpatient operational areasIn collaboration with Operations Managers, monitors operational efficiency and performance of the inpatient pharmacy by assisting in the development and oversight of operational metrics Utilizes principles of change management to effectively implement continuous process improvements throughout the inpatient pharmacy areasDevelops and enforces policies and procedures and ensures they are updated, understood and followed by staff in coordination with other members of the management teamIdentifies cost savings opportunities throughout the Department and is accountable for managing initiatives toward achieving and sustaining savingsEnsures pharmacy work areas are appropriately maintained, medication distribution systems operate reliably and efficiently, and all legal and regulatory requirements for medication dispensing and preparation are continuously metServes as a liaison to other pharmacy divisions, nursing and other clinicians across the institutionIs an active participant in Departmental meetings as a representative of the inpatient pharmacyIs responsible for the appropriate utilization of capital and human resourcesActs as a positive role model for other staff membersMentors other pharmacy technicians, elevating the standard of practiceHolds staff accountable to the expectations set by the pharmacy leadership teamPerforms other duties as assigned by Pharmacy Managers and the Associate Chief of Pharmacy Inpatient OperationsSUPERVISORY RESPONSIBILITY:Oversight of pharmacy technicians throughout inpatient pharmacy areasTotal FTE responsibility will total approximately 15-30 FTE of technical staffFISCAL RESPONSIBILITY: Actively manages human, capital, and operational resources for inpatient pharmacy service areasQualifications QUALIFICATIONS:REQUIRED:- High school diploma- Registration with Massachusetts Board of Pharmacy- PTCB National Technician Certification- Proficient use of MS Office applications and MS OutlookPREFERRED:- Baccalaureate degree or equivalent combination of education and experience- One (1) year prior leadership/supervisory experience- Prior personnel scheduling experience- Experience (3-5 years) working in an institutional/hospital pharmacySKILLS/ ABILITIES/ COMPETENCIES REQUIRED:Effective interpersonal and communication skillsAttention to detailAbility to work well on a teamProblem identification and solving skillsDecision making skillsMust operate with consistency and integrityAbility to deal with emergencies and stressful situationsExceptional customer service skillsAbility to motivate and lead othersMust be familiar with pharmacy automation systems (automated dispensing cabinets, carousels, dispensing robots, IV workflow software)Ability to meet deadlinesAbility to clearly communicate expectations to staff and hold staff accountable when necessaryMust have a strong desire to continually learn and a progressive mindset of continual process improvementWORKING CONDITIONS:Must be able to lift to 20 lbs.Must be able to stand or sit for extended periods of timeEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

BGIS is currently seeking a Client Director, Project Delivery Services to join the team Remote, US. The Director, Project Delivery Services is responsible for leading multiple areas of the US Project Delivery Services Platform with emphasis on leveraging technology and successful transitions, driving quality results, engaging with business leaders, and building credibility with clients. The role handles both routine and mission-critical projects monitoring performance, resources, and processes. The Client Director, Project Delivery Services leads others positively exemplifying BGIS values. RESPONSIBILITIES People Leadership Demonstrate strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives supporting achievement of corporate goals. Establish and communicate performance standards. Identify required talent to successfully execute excellent client service and partner with talent team to source, select, on-board, and train team members. Provide mentoring, coaching and guidance to all team members. Review and document individual performance and track team accomplishments. Objectively recommend compensation adjustments. Demonstrate accountability for positive work environment, team member engagement, development and performance management. Lead by example to earn respect and trust of peers, team members, business leaders, and clients. Contribute to the completion of other key initiatives as assigned. Strategic Program Management & Delivery Direct strategic program management and overall program delivery for assigned client programs. Develop strategic plans, priorities, objectives and budget for assigned programs. Lead program execution. Accountable to ensure programs are delivered on-time, on-budget, within scope and in compliance with all regulatory, environmental, health and safety requirements. Guide development and execution of risk management plans, where required. Meet performance metrics for assigned programs. Provide strong leadership, guidance, coaching and support to the project management team in the continuous review, identification, development and implementation of processes and technological improvements to optimize program delivery. Profitability Demonstrate accountability to meet profitability targets through effective planning, leadership, operational, financial and risk management, and implementation of process and technological improvements for assigned programs. Collaborate with Finance team to ensure ongoing profitability. Contribute to development of product line strategy. Business Development Continuously engage clients in discussions to understand and anticipate needs, identify and recommend additional services. Develop and implements program expansion plans. Contribute to product line's growth by providing input to the development of client retention and acquisition strategies and plans. Collaborate with relevant stakeholders on business pursuits. Interface and partner with client business groups to identify opportunities for additional businesses. Contribute to proposal development. Attend relevant events in order to establish market presence and contribute to brand awareness. Network to maintain awareness of potential opportunities. Client Relationship Management Develop and maintain effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the executive and senior management level. Resolve escalated issues from project management team members, managing client expectations, and ensure client satisfaction. Engage clients continuously in discussions to understand and anticipate needs. Identify and recommend opportunities for additional businesses. Required Education, Knowledge, and Abilities Bachelor's Degree in Architecture, Engineering or similar studies, or equivalent work experience. Minimum 8 year performing job duties in a similar role with project and program management work experience including at least 5 years of managing a team. Fully developed strategic program management abilities. Excellent influencing, persuading, and negotiating with client representatives at the senior management to executive level. Skilled at building and managing relationships with client representatives and managing client expectations. Ability to manage vendor performance. Strong business financial management ability and financial acumen. Significant experience in meeting financial and business profitability objectives. Continuous improvement approach and quality mindset and desire to seek and incorporate innovative practices and technologies to deliver value to the client. Exceptionally skilled business management ability and business acumen. People leader skills to lead and engage a team of individuals. Proficiency in computer applications including Microsoft Office Suite including Microsoft Project, Excel, Outlook and ability to quickly learn new applications. Licenses and Certifications The following would be a plus for the position: Project Management Institute Accreditation Program Management Professional Accreditation LEED Certification Visit us online at https://www.bgis.com/us/careers/ for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-DW1

CLINICAL SOCIAL WORKER - LICSW/ FULL TIME / NEURO-RECOVERY & COVID RECOVERY CLINICS / HYBRID WORK Ask about our sign on bonus for eligible candidates! Excellent benefits: generous Paid Time Off; 403B match; pension; tuition reimbursement of $5,250/year, including continuing education; medical and dental; short-term disability; MBTA pass subsidy; and much more.Grow and learn through regular internal continuing education programming, financial support for continuing education courses and conferences, and mentorship.Convenient ambulatory clinic location at the Main Campus- Boston MA.Brigham and Women's Hospital - Nationally ranked academic medical center.This full-time role will be split between the Neuro-recovery Clinic and COVID Recovery Clinic.The Neuro-recovery Clinic supports the recovery and reintegration of patients who have sustained severe neurological injuries (e.g., major stroke or brain bleeding, aneurysms, brain injuries) that have led to significant disabilities. The Neuro-recovery Clinic social worker will work on an interdisciplinary team to help individuals and their caregivers following their discharge from the ICU adjust to illness and promote optimal functioning.The COVID Recovery Clinic focuses on assisting patients who are suffering from symptoms caused by Long COVID. The new, multidisciplinary COVID Recovery Center treats patients who have recovered from COVID-19 infection but still experience lingering symptoms or complications from COVID treatment. The Center provides a centralized location to evaluate post-COVID symptoms and coordinate care to help patients achieve the best possible recovery.The Clinical Social Worker (LICSW) is a key member of the interdisciplinary team, providing and overseeing the provision of psychosocial care for patients to maximize emotional, social and physical well-being and the effective use of health care and community resources. Conducts bio-psychosocial assessments, crisis intervention, and counseling to patients within the clinic. Provides psychosocial consultation, information, and education to the interdisciplinary team.The Clinical Social Worker will report dually to the assigned clinic Social Work Managers.PRINCIPAL DUTIES AND RESPONSIBILITIESClinical Practice:Provides assessment of patients to evaluate mental health/psychiatric history/emotional issues/coping style, understanding of illness/adjustment/compliance, barriers to care, cultural issues, abuse/neglect, and domestic violence.Provides psychosocial assessment of families to determine family relationships/systems as they relate to care of the patient. Identifies family decision makers and caregivers; family understanding of illness and trajectory of care. Identifies family coping style, family resources and cultural issues.Employs a range of clinical interventions such as individual psychotherapy, group therapy and care coordination to provide ongoing support to patients and families facing chronic illness and facilitation of complex care needs.Organizes and facilitates family meetings, interagency conferences and groups/workshops for patients and their families. Advocates on behalf of patients and families to gain access to services and resources. Refers patients to other providers, such as specialized intervention programs, including substance abuse detoxification and rehabilitation, as necessary.Provides mandated assessments when abuse is suspected (child, disabled adult, elder) and safety assessment when domestic violence is reported. Files reports as indicated.Works effectively as part of the interdisciplinary health care team, communicating regularly with the team and other members throughout the course of patient care. Documents timely and relevant information.Facilitates the appropriate and efficient use of hospital and community resources.Participates in formal and informal clinical case reviews, clinical supervision, educational seminars, and research projects.Quality, Utilization Management: High Risk Psychosocial:The Clinical Social Worker is committed to health equity and high-quality patient centered care for those who receive services at the Brigham and Women's Covid Recovery Clinic and Neuro-recovery Clinic.Intervenes with appropriate individuals/departments/agencies regarding delays in service that may have an impact on quality of patient care or inappropriate patient hospital admissions.Ensures coordination of the communication process with patient/family concerning the plan of care, including coordination of family meetings and warm handoffs.Ensures that patient/family participates in all phases of the care process to the greatest extent possible.Maintains current knowledge of and identifies needs in service delivery within social, governmental, protective services and legal agencies.Participates in data collection for departmental quality assessment activities in collaboration with the care team.Participates in quality assessment/improvement activities designed to evaluate the appropriateness and effectiveness of the service delivery system in which the Covid recovery clinic operates.Leadership, Teaching and Education:Assesses patient/family learning needs and collaborates with the patient/family to identify the most effective communication practice throughout care.Mentors and may supervise students and staff. May teach in Departmental and Hospital seminars, workshops, and rounds.Demonstrates expert social work clinical practice within the department and with interdisciplinary staff. Provides education and consultation to interdisciplinary health care providers, social work staff and community providers as applicable.Demonstrates active, ongoing commitment to professional growth and development of self and creates an environment conducive to the professional growth of others.Participates in Departmental and Hospital committees. May participate in social work research.Organizational/Administrative Skills:Takes responsibility for own administrative duties, including timely and appropriate documentation in patient medical records, timely and accurate daily reporting of activities and Hospital's scheduling systems, and accurate reporting of time worked.Practices in accordance with billing compliance.Attends and participates in Staff Meetings and interdisciplinary meetings/rounds.Professional Conduct:Adheres to and fosters compliance with NASW Code of Ethics, and Department and Hospital clinical, quality, compliance and safety standards, policies, and procedures.Supervisory:Expected to mentor, precept, teach social workers and social work residents.Fiscal:Meets the productivity standards of the weight management clinic and Department of Social Work. This position is responsible for billable hours.Hospital-Wide Responsibility:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Mass General Brigham (MGB); follows safe practices required for the position; complies with appropriate BWH and MGB policies and procedures; fulfills any training required by BWH and/or MGB, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.Qualifications QUALIFICATIONSEducation: Master's of Social Work Degree from an accredited program requiredLicensure: Current Massachusetts Licensed Independent Clinical Social Worker (LICSW) required.Experience: Previous clinical social work experience in a hospital setting preferred.Bilingual (English/Spanish) preferred. COMPETENCIESClinical experience, understanding of, and comfort working with patients of all ages who suffer complex medical and psychiatric problems; ability to work with the families of such patients, and ability to help patients and families understand and access the resources required to support care. Ability to provide rapid clinical psychosocial assessments and brief, short or long term treatment/management with individuals, families, couples and/or groups.Advanced crisis intervention/treatment/management skills; strong assessment and treatment skills.Differential diagnosis and treatment with all modalitiesCompetence in abuse/neglect/violence, trauma, grief loss and bereavementCultural sensitivity and demonstrated competency in age specific behaviorsKnowledge of specific medical/psychiatric illnesses, procedures and treatmentsExcellent clinical social work assessment and crisis intervention knowledge and skillsStrong understanding of psychiatric and family system problems, and ability to use this understanding to formulate succinct case summaries.Knowledge of community agencies/resources. Ability to advocate/negotiate systems for/with patients and families.Demonstrated ability to understand the role of social worker in a complex, fast-paced medical environmentDemonstrated ability to consult/teachDemonstrated ability to communicate effective orally and in writing. Excellent interpersonal skills including negotiation skills necessary to collaborate within a multi-disciplinary team. Tolerance for ambiguity; analytical skills and computer literacyA sense of humorWORKING CONDITIONS/PHYSICAL REQUIREMENTS Social Workers provide clinical care in various settings: at the bedside, in treatment areas and offices; and in patient's homes.The Department of Care Coordination /Social Work will operate 7 days per week. Hours and work schedule will be flexible to meet the needs of patients, families, hospital and staff. Must be prepared to come in to work or stay at work during a hospital emergency.EEO Statement Brigham and Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

HEART PALLIATIVE SOCIAL WORKER / FULL TIME/ 40 HOURS/ BWH CARE CONTINUUM/ BOSTONSIGN ON BONUS AVAILABLE!LICSW or LCSWBrigham and Women's Hospital, a nationally ranked academic medical centerGrow and learn through regular internal continuing education programming, financial support for continuing education courses and conferences, and mentorship.Ask about our SIGN ON BONUS for eligible candidates! (Non-MGB employees)Excellent benefits: generous Paid Time Off; 403B match; cash balance pension; tuition reimbursement of $5,250/year, including continuing education; medical and dental; short-term disability; MBTA pass subsidy; and much more.Convenient public transit/ T-accessible Longwood Medical area location at the Main Campus at 75 Francis Street, Boston.ABOUT THIS PALLIATIVE SOCIAL WORKER JOB:The Palliative Care Social Worker (LCSW or LICSW) with experience working in a large, fast-paced academic medical center with inter-professional team focusing on patients with Advanced Heart Disease and their families. Social Worker will utilize their palliative care clinical skillset, effective communication, familiarity working with patients with serious illnesses, and competence working with interprofessional colleagues, as well as others in the Cardiology specialties (e.g., transplant). The "HeartPal" team works very closely with one another, along with the primary medical teams, integrating knowledge and skillsets and dedicating time to provide comprehensive assessments, treatment plans and next-step recommendations, as well as assisting in developing disposition plans in collaboration with the primary and specialty teams. The HeartPal social worker must have familiarity with conducting and/or participating in family meetings, serious illness communication, as well as comfort providing "anticipatory guidance" to patients and their loved ones. The HeartPal social worker will dedicate time in the out-patient setting working with patients referred to the HeartPal program by cardiology providers. The HeartPal social worker will have dedicated time to work on relevant mezzo and macro projects will be a part of the BWH Palliative Care, HeartPal Program, which provides palliative care to patients with heart disease across the care continuum, including in-patient, out-patient and dialysis settings. The BWH HeartPal team is inter-professional and includes an experienced palliative care social worker, palliative care nurse practitioner and palliative care physician. The HeartPal Program is a collaboration between the Departments of Psychosocial Oncology and Palliative Care, and Care Continuum Management at Brigham and Women's Hospital.The Palliative Care Social Worker is a key member of the inter-professional team, providing and overseeing the provision of palliative care, and, in particular, psychosocial interventions for selected patients and families. Some of the core tasks include: identifying psychosocial and emotional factors that impact the health status of patients/families; formal and informal teaching and modeling the role of palliative care in the course of serious illness; and practicing effective communication strategies to elicit and document patients' values and goals to inform health-related decisions. The Palliative Care Social Worker provides clinical services to patients/families that address environmental, age-specific and cultural issues to maximize emotional, social and physical well-being and effective use of health care and community resources. The Palliative Care Social Worker collaborates with the medical team and provides social work consultation within the hospital and community during care transitions to increase continuity when patients are most vulnerable.The Palliative Care Social Worker is an effective inter-professional team member and is attuned to team dynamics. Core tasks to promote teamwork include: participation in, contribution to, and implementation of processes to support team cohesion and sustainability. The BWH HeartPal Social Worker will participate regularly in team meetings and contribute to program planning, implementation, and evaluation, as well as presentations in both clinical and other, broader settings. The Palliative Care Social Worker will ensure documentation of patients' values and goals and will facilitate referrals to appropriate clinical care teams within the hospital during admissions, as well as across care transitions.Twenty percent (20%) of this full-time position will be dedicated to program development, measurement and education. Working closely with the HeartPal team, the Palliative Care Social Worker will represent, advocate, and teach other clinicians the psychosocial, emotional and spiritual needs of this patient population.The Clinical Social Worker reports directly to the Manager, Palliative CareSocial Work, Dept. of Care Continuum Management. The Clinical Social Worker will be provided mentoring by the Heart Pal inter-professional team and will have opportunities to collaborate with other palliative care social workers.Job Responsibilities:In collaboration with the patient, complete accurate and thorough advance care planning documentation.Ability to clinically assess the variety of factors that may impact goal-concordant care planning and contribute concerns and conclusions that can help guide both the patient and team in this planning process.Working with primary and HeartPal teams to triage patients who can benefit from specialty HeartPal Social Work support/follow up or referral to other services.Working collaboratively with the patient and family to identify community resources upon discharge, when applicable.Assessing psychosocial functioning and barriers to patient/family centered care and provide interventions to support goal concordant care.Promoting cultural humilitySupporting diversity, equity, and inclusion with patients, families and colleagues.Developing clinical formulations and recommendations from a psychosocial professional lens and sharing these observations and recommendations with the interdisciplinary team with the goal of treating the 'whole patient'.PRINCIPAL DUTIES AND RESPONSIBILITIESClinical Practice:Provides assessment of patients to evaluate mental health/psychiatric history/emotional issues/coping style, understanding of illness/adjustment/compliance, barriers to care, cultural issues, abuse/neglect and domestic violence. Provides psychosocial assessment of families to determine family relationships/systems as they relate to care of the patient. Identifies family decision makers and caregivers; family understanding of illness and trajectory of care. Identifies family coping style, family resources and cultural issues.Employs a range of clinical interventions such as individual, group or family counseling. Provides caregiver/family counseling/support to promote family cohesiveness to provide care to patient and prepare families for end of life. Advocates on behalf of patients and families to gain access to services and resources. Refers patients to other providers, as necessary. Develops comprehensive bio-psychosocial assessments responsive to age appropriate and cultural needs and concerns. Employs a range of clinical interventions such as psychotherapy (individual, couples, families, and group), psychosocial counseling, crisis intervention, care coordination, complementary therapies, information and referral and safety planning. Advocates on behalf of patients and families to gain access to services and resources.Provides mandated assessments when abuse is suspected (child, disabled adult, elder) and safety assessment when domestic violence is reported. Files reports as indicated.Identifies patients' psychosocial, financial, legal, psychiatric or substance use that effect patient care management and collaborates with the team to facilitate patient care process.Works effectively as part of the interdisciplinary health care team, communicating regularly with the team and other members on cases and as issues arise. Documents timely and relevant information.Coordinates family/team meetings, as needed and when appropriate. Provides psychosocial consultation on patient care planning and patient/family management and community resources. Implements psychosocial programs based on patient/family identified needs.Facilitates the appropriate and efficient use of hospital and community resources. Participates in formal and informal clinical case reviews, clinical supervision, educational seminars and research projects.Quality, Utilization Management: High Risk Psychosocial:Intervenes with appropriate individuals/departments/agencies regarding delays in service that may have an impact on quality of patient care, length of stay or inappropriate patient admissions.Reviews patient information for assigned caseload, determines anticipated length of stay and psychosocial barriers to plan of care transitions discharge plan in collaboration with the Nurse Care CoordinatorInteracts with home care, community agencies and facilities to ensure safe and timely patient care transitionsNegotiates with care coordination team follow up contact with patient/family, community agency or facility to evaluate the effectiveness of the patient care transitions and identifies problems in service deliveryEnsures coordination of the communication process with patient/family concerning the plan of care, including coordination of family meetings and warm handoffs.Ensures that patient/family is involved in all phases of the care process to the greatest extent possible.Maintains current knowledge of and identifies needs in service delivery within social, governmental, protective services and legal agencies.Participates in data collection for departmental quality assessment activities in collaboration with the care coordination department.Participates in quality assessment/improvement activities designed to evaluate the appropriateness and effectiveness of the service delivery system in which care coordination operates.Ensures that the patient and family receive consistent information regarding all aspects of care.Communicates and collaborates with the Social Work Manager/Team to ensure efficient and quality patient care and equitable caseloads.Leadership, Teaching and Education:Assesses patient/family learning needs, styles and readiness. Educates patients/families based on treatment plan, identifies barriers to care, diversity issues and learning styles.Mentors and may supervise students and staff. May teach in Departmental and Hospital seminars, workshops and rounds.Demonstrates expert social work clinical practice within the department and with interdisciplinary staff. Provides education and consultation to interdisciplinary health care providers, social work staff and community on psychosocial issues for patients.Demonstrates active, ongoing commitment to professional growth and development of self and creates an environment conducive to the professional growth of others.Participates in Departmental and Hospital committees. May participate in social work research.Organizational/Administrative Skills:Takes responsibility for own administrative duties, including timely and appropriate documentation in patient medical records, timely and accurate daily reporting of activities and Hospital's scheduling systems, and accurate reporting of time worked.Provides clinical documentation including psychosocial assessment, progress notes, and billing compliance (if appropriate).Attends and participates in Staff Meetings and interdisciplinary meetings/rounds.Professional Conduct:Adheres to and fosters compliance with NASW Code of Ethics, and Department and Hospital clinical, quality, compliance and safety standards, policies and procedures.Supervisory:Expected to mentor, precept, teach social workers and social work residentsFiscal:Meets Department productivity and standards. Ambulatory staff, ED and ED on-call are responsible for billable hours.Hospital-Wide Responsibility:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.Qualifications QUALIFICATIONSEducation: Master's of Social Work Degree from an accredited program required.Licensure: Current Massachusetts Licensed Clinical Social Worker (LCSW) required.Experience: Previous clinical social work experience in a hospital setting preferred.Bilingual (English/Spanish) preferred. Your offer of Employment as a Clinical Social Worker, LCSW is contingent upon passing the LICSW exam. The Clinical Social Worker is required to take the exam within 6 months of eligibility and will be allowed a total of 12 months to successfully pass the exam. Failure to pass the LICSW exam (within a 12-month period after eligibility) will result in termination of employment. Individuals who do not attain LICSW may apply for other vacant positions for which they are currently qualified and will be considered for rehire as a Clinical Social Worker, LICSW once they have passed the LICSW exam.Skills:Requires strong communication skills (written and oral).Clear, concise and timely documentation.Ability to develop and communicate both clinical formulations and recommendations to inter-professional colleagues.Ability to support inter-professional colleagues when their own personal distress impacts the care they are able to provide to their patients/families.Ability to work both independently and collaboratively with various role types in both the inpatient hospital and outpatient clinic.Knowledge of community resources inclusive of eligibility criteria.Working knowledge of Advance Care Planning documentation including Health Care Proxies, Guardianships, and Conservatorships.Creative problem-solving to support patients' priorities and goals, reducing/eliminating barriers to care and resources to promote health equity.COMPETENCIESClinical experience, understanding of, and comfort working with patients of all ages who suffer complex medical and psychiatric problems; ability to work with the families of such patients, and ability to help patients and families understand and access the resources required to support care.Ability to provide rapid clinical psychosocial assessments and brief, short or long term treatment/management with individuals, families, couples and/or groups.Advanced crisis intervention/treatment/management skills; strong assessment and treatment skills.Differential diagnosis and treatment with all modalitiesCompetence in abuse/neglect/violence, trauma, grief loss and bereavementCultural sensitivity and demonstrated competency in age specific behaviorsKnowledge of specific medical/psychiatric illnesses, procedures and treatmentsExcellent clinical social work assessment and crisis intervention knowledge and skillsStrong understanding of psychiatric and family system problems, and ability to use this understanding to formulate succinct case summaries.Knowledge of community agencies/resources. Ability to advocate/negotiate systems for/with patients and families.Demonstrated ability to understand the role of social worker in a complex, fast-paced medical environmentDemonstrated ability to consult/teachDemonstrated ability to communicate effective orally and in writing. Excellent interpersonal skills including negotiation skills necessary to collaborate within a multi-disciplinary team. Tolerance for ambiguity; analytical skills and computer literacyA sense of humorWORKING CONDITIONS/PHYSICAL REQUIREMENTS Social Workers provide clinical care in various settings: at the bedside, in treatment areas and offices; and in patient's homes.The Department of Care Coordination /Social Work will operate 7 days per week. Hours and work schedule will be flexible to meet the needs of patients, families, hospital and staff.Must be prepared to come in to work or stay at work during a hospital emergency.Patient Population:Staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his/her assigned areas.EEO Statement Brigham and Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Are you a dynamic leader with extensive experience in casualty claims management? We're seeking a Bodily Injury Claims Supervisor to oversee a dedicated team of Claims Representatives in our vibrant downtown Boston office. In this role, you will be responsible for driving the professional growth and operational efficiency of our claims team while ensuring the delivery of exceptional service to our clients.Responsibilities:Supervise and guide a team of Bodily Injury Claims Representatives, fostering their professional development through tailored training programs and individualized growth plans.Lead and manage claims operations by ensuring comprehensive investigations, accurate reserve setting, cost management, and the resolution of claims in line with our stringent quality assurance benchmarks.Collaborate with internal and external legal counsel to strategize and oversee litigation files through various processes such as committee sessions, strategy meetings, arbitrations, and mediations, aiming for favorable outcomes.Identify and address significant claim exposures, presenting comprehensive large loss analyses to senior management for informed decision-making.Monitor and optimize individual and team performance metrics and key indicators, using this data to guide and improve claims handling strategies.Conduct detailed reviews of pending claims through diary control and reports, providing insightful guidance and recommendations for enhanced claims management.Address inquiries from independent agents and internal departments, collaborating as needed with product, marketing, and actuarial teams.Perform regular self-audits against industry best practices, providing constructive feedback and guidance to team members based on these evaluations.Qualifications:Bachelor's degree or a combination of relevant experience and education.5-8 years of comprehensive experience in casualty claims, including litigation expertise.Minimum of 2 years in a supervisory or managerial role.Advanced presentation and communication skills, with a proactive and innovative mindset driven by a passion for continuous learning and growth.Strong technical knowledge in Massachusetts and New Hampshire insurance practices, including proficiency in 93A handling.Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Excel, OneNote, and Teams.cess of our claims operations while enabling the professional advancement of your team members.Join our team and be part of a collaborative and growth-oriented environment where your expertise will drive the success of our claims operations while enabling the professional advancement of your team members.About the CompanyThe Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

GENERAL SUMMARY/OVERVIEW STATEMENT:As a member of the Room Service team, in the role as Room Service Supervisor, the individual will be tasked to lead a team that delivers in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires supervising members of the Room Service team (Call Center Operator, Guest Service Attendant - GSA, Dish Attendants, and Cooks) and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State and Local sanitation and safety procedures. As outlined in the Food Service Department's HAACP program. PRINCIPAL DUTIES AND RESPONSIBILITIES:Facilitates and coordinate the Room Service Team to deliver patient trays to no longer than 45 minutes and to assure collection of trays to start no later than 1 hour after tray delivery.Direct supervision of the Guest Service Attendants, Dish Room Attendants, Call Center Operators and Cooks.Motivates Room Service Team to provide the best quality food and service to patients, guests and staff.Assures the patient's tray is 100% accurate to the printed kitchen ticket from the call center. Takes appropriate corrective action to assure patient, guest and staff receive the highest quality service. Operates hospital computer system including use of Computrition diet office system. Alerts the Call Center Operator, Guest Service Attendant and clinical dietitian to dietary restrictions and allergies. Assure all inventories to par prior to the start of each meal period. Assures that dirty tray trucks available on each floor and that each truck available to accept dirty trays. Responsible for adherence to cash handling policies and procedures. Does not accept gratuities to perform assigned work duties.Responsible for directing and assisting in operational tasks to maintain quality assurance standards for sanitation and safety.Makes weekly schedules for all employees who report to her/him and adjusts daily schedule due to last minute employee issues. Responsible to notify and seek out assistance from other supervisors and manager to assure adequate staffing.Actively involved in the in-service training of employees and orientation of new employees or fill-in supervisors. Assists in the managerial training of the dietetic intern.Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements. Contributes and conducts employee performance evaluations. Counsels on disciplinary problems and takes corrective action either informal or by formal documented progressive discipline.Monitor and participate in, according to present criteria, sanitation and safety procedures-including HAACP program.Adheres to departmental and hospital policies and procedures and other food service regulatory agencies at all times. Participates in other duties assigned.Qualifications QUALIFICATIONS:The position requires the ability to read, write and speak English, to follow and give oral and written instructions, to retain and apply training and instruction, to be able to communicate with patients, hospital personnel, and co-workers. High school education and 1-2 years of work experience, preferably in food service or customer service. A basic supervisory course is strongly recommended.Knowledge of therapeutic diet orders.Knowledge of the food and restaurant regulations set by US Public Health, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals.Must have computer skills and basic mathematics knowledge, including ability to work with money.Knowledge of Window, Word and Excel spreadsheet is strongly recommended.SKILLS/ABILITIES/COMPETENCIES REQUIRED:Must be pleasant and friendly, flexible, hard-worker, and works well with others.Must have good hand-eye coordination. Overall body coordination. Good span of concentration.Ability to communicate with employees, staff members, patients or general public, to promote and maintain peaceful work conditions.Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files.Must be able to train, implement and enforce new or updated policies and procedures; must be able to motivate, evaluate and counsel employees.Must be able to talk on the telephone and in person to patients, guests and staff in a pleasant, respectful manner.Must be able to take and record food equipment temperatures accurately and appropriately.Must be able to inventory food, supplies and menus and make appropriate adjustments to reduce waste.Must be able to supervise and coordinate a racially and culturally diverse workforce to meet operational deadlines.EEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Under the direction of the Laboratory's Operations Manager, Administrative Director, and Medical Director, the Client Services Supervisor provides daily leadership to support services sections of the Laboratory; including phlebotomy, specimen processing, and reference lab testing to ensure efficient and high-quality Laboratory services are provided.Follows established hospital and departmental precautions and procedures in the performance of all job duties to ensure a safe work environment for patients and others to include as appropriate:o Demonstrates appropriate hand hygieneo Demonstrates use of two patient identifierso Demonstrates effective communication "hand offs" between providers, shifts, departments, etc.o Demonstrates use of proper precautions, including use of appropriate personal protective equipmentSupervises support services sections of the Lab, including Data Processing, Phlebotomy, and Send-outs Collaborates and provides leadership to department coordinators who oversee routine day-to-day activities and holds scheduled recurring staff meetings to communicate changes or concerns and elicit feedback from staff members.Ensures staff member adherence to support services policies and procedures to ensure delivery of quality laboratory services. Ensures staff compliance with medialab assignments.Participates in recruitment activities with the Lab Ops Manager for support services staff, including review of candidate applications, conducting interviews, and communicating recommendations for candidate selections. Coordinates all orientation, training, and competency activities for support services staff and students within Data Processing, Phlebotomy, and Send-outs.Ensures support services work schedules and assignments are within the constraints of the operating budget and arranges coverage for efficient use of personnel.Monitors support services workload to ensure appropriate staffing levels; initiates adjustments in workload or staffing levels to ensure productivity is maximized. Seeks out and evaluates opportunities to achieve effective workload management and readily shares staff between areas, as necessary.Ensures adequate inventory of supplies for support services sections.Assists Administrative Director with preparation of annual operating and capital budgets for support services sections.Ensures compliance with local, state, and federal regulations, as well as The Joint Commission and College of American Pathologists accreditation requirements.Communicates regularly with staff, keeping them informed of organizational and departmental change; encourages staff to communicate openly about problems, concerns, and suggestions. Promotes participation in decision making as appropriate; keeps the Laboratory Operations Manager and Administrative Director current with all activities in the laboratory.Ensures support services equipment is maintained in good working order. Coordinates servicing of equipment, as needed, in a timely manner. Performs computer-related activities as required to monitor quality, workload, implementation of new procedures, and maintenance of laboratory data.Supervises the send out testing program, including regular review of reference lab utilization and expense and holding reference labs accountable for high quality service. Assists enterprise with in-sourcing initiatives.Functions as the Lab's liaison with research staff to ensure appropriate procedures are implemented per research protocol.Collaborates with clinical services sections of the Laboratory. Regularly seeks feedback from section supervisors.Provides counseling and mentorship for support services staff ensuring compliance with department policies and procedures. Acts as a role model in consistently observing all safety and infection control policies and procedures. Performs timekeeper activities in timekeeper system. Ensures compliance with timekeeping policies.Collaborates with Laboratory leadership team and medical director to develop, modify, and implement section activities that support departmental goals and objectives. Participate in departmental and hospital meetings, committees, and programs, as appropriate.Ensure customers are satisfied with our services and quality according to established policies and procedures and responds to patient complaints or RL solution reports.Serves as a resource to all staff and customers within and outside of the Laboratory.Consistently demonstrates effective leadership, organizational, planning, and interpersonal skills and abilities.Provides feedback on employee performance to Lab Ops Manager or Administrative Director and participates in staff member performance review.Monitors and responds to Patient Experience scores or other satisfaction ratings on a regular basisFunctions as a team player, assisting in any area when needed.Performs other duties as requestedAbout Brigham & Women's Faulkner HospitalBrigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive. At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.Qualifications High School Diploma or equivalent required; Associate's degree preferred.Phlebotomy certification preferredMinimum of 3 years supervisory experience required.Minimum of 5 years phlebotomy experience required.Must demonstrate annual competency in assigned tasks.Proven leadership and coaching skills; effectively supervise staff and provide support with day-to-day operations.Ability to multi-task and possess a proactive attitude.Strong oral, written, and interpersonal communication skillsComputer proficiency.EEO Statement Brigham and Women's Faulkner Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

*Weekends required 5-9PM/ PER DIEM ROTATING*GENERAL SUMMARY/OVERVIEW STATEMENT:As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff.This position requires working with and assisting other members of the Room Service team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State, Local and hospital sanitation and safety procedures. As outlined in the Food Service Department's HAACP program.PRINCIPAL DUTIES AND RESPONSIBILITIES:1. Prepare aesthetically pleasing and 100% accurate trays within 45 minutes of patient ordering meal.2. Participate in a restaurant-style cold/hot production in preparing the highest quality food product in accordance to departmental standards. This includes preparing select food items for meal service.3. Deliver complete and accurate trays and food requests no later than 45 minutes of placing order and collecting trays no later than 1 hour after tray delivery while compiling with the departmental policies and procedures for tray delivery and pickup. Including verifying patient's menu selections to food items served on the tray and then immediately fixing mistakes. Delivery of food requests could be to an inpatient or outpatient area of the hospital.4. Act upon patient meal service requests either by resolving the issue directly or alerting issues to the call center or supervisor.5. To contact a supervisor or diet tech to substitute an item.6. Deliver nourishments to patient bedside and floor nourishment areas. According to guidelines, inventory and order nursing station refrigerator supplies.7. Record nursing station refrigerator temperatures to document food stored according to state-local-JCAHO regulations.8. Bill and collect the cost of a guest or staff order in the form of cash, check, or credit card. Does not accept gratuities to perform assigned work duties.9. Adhere to hospital and departmental hand hygiene policy and procedures.10. Inventory and restock food and equipment, prior to meal service and assure adequate levels during meal service.11. To operate equipment for meal service, including coffeemaker, toaster, microwave oven, mixer, blender and other necessary equipment for meal service.12. Clean and sanitize equipment according to departmental policy. Perform cleaning duties as assigned. May need to assist with dish room tasks.13. Assist in orientation and on-the-job training of new Room Service Team members and Dietetic Interns.14. For administrative purposes, monitor, collect and/or record operation specific data.15. Perform duties of other Room Service Team members when required and skill appropriate.16. Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time.17. Participate in and monitors, according to preset criteria, sanitation and safety procedures - including HACCP program.18. Perform all other duties as assigned.Qualifications QUALIFICATIONS:1. The position requires the ability to read, write and speak English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education.2. Bilingual preferred.3. High school education and 1-2 years of work experience preferably in food service or customer service. A basic supervisory course is strongly recommended.4. Knowledge of therapeutic diet orders.5. Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals.6. Must have computer skills and basic mathematics knowledge, including ability to work with money and cash registers.SKILLS/ABILITIES/COMPETENCIES REQUIRED:1. Must be pleasant and friendly, flexible, hard-worker, and work well with others.2. Must have good hand-eye coordination, good manual dexterity and a good attention span.3. Must have the ability to communicate well in order to discuss semi-complex and involved information with other employees, staff members, patients or general public in a sensitive manner.4. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files.5. Must be able to adhere and enforce new or updated policies and procedures.6. Prior experience in the field of nutrition is a plus.7. Ability to read, write, and speak another language is a plus.8. Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements.9. Must be able to inventory food, supplies and menus and make appropriate adjustments.10. Must be able to take and record food and equipment temperatures accurately and appropriately.WORKING CONDITIONS:1. Possible on feet for most part of the day (90%).2. Involves occasional lifting of items up to 25 lbs., pushing and pulling food carts.3. Works in heated and air-conditioned office, patient floor, and kitchen.4. Work involves occupational risks commensurate with work hazards and physical requirements, i.e., wet slippery floors, chemical solutions, handling hot water and soup (180-190 degrees), frequent bending and tray handling.5. Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment.6. Work involves rotating shifts as early as 6:00 AM to as late as 11:30 PM, required to work weekends and holidays.HOSPITAL WIDE RESPONSIBILITIES:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement MGB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability