Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives. CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION: The CoreValve Sales Representative 3 achieves sales revenue targets and grows market share for a specified geography by promoting, selling and servicing Medtronic CoreValve and related products, post approval, while ensuring safe adoption and growth. The CoreValve Sales Representative 3 practices good territory management with strong organization, administration and expense planning and control. The CoreValve Representative is a partner and resource to the CVG field organization and to Catheter Based Therapies (CBT) cross functional teams, including Medical Education, Marketing, Research, and Development. A DAY IN THE LIFE: POSITION RESPONSIBILITIES: Territory Management and Account Development Provide quality support to help sites achieve procedural success and for the safe growth of CoreValve Develop and post approval, execute strategies and plans to achieve/exceed sales quota for commercial cases. Maintain and expand existing business and develop new business opportunities Serve as trusted technical expert for TAVR procedure and products. Provide technical support for TAVR implanting centers, including "scrubbing in" to assist with valve loading and providing technical case support consistent with the instructions for use. Educate sites on proper indications for TAVR procedures Probe to understand and confirm customers' needs, handle objections and gain commitment. Develop and implement strategies to counter competitor messaging Educate customers to ensure that products are understood and used effectively Represent company at industry conferences and maximize potential by targeting specific customers to gain sales leads, and pursue opportunities to promote the company's product portfolio Knowledge of CoreValve and other Medtronic TAVR product IFUs for safe and effective use of devices Develop and maintain comprehensive clinical and technical product knowledge. Understands current published TAVR and relevant literature. Recognize and understand competitive products, industry trends, and CBT/CVG portfolio. Liaison with R&D for technology improvements and next generation needs Technical and Clinical Support o Provide quality technical support to help sites achieve procedural success.o Provide technical support to Medtronic employees and implanting teams for CoreValve implant procedures in accordance with Medtronic guidanceo Provide technical leadership for TAVR device procedures. Educate implanting teams on proper indications for TAVR procedures. Provide support on questions regarding device suitability with measuring ability and CT reconstruction expertise. Provide comprehensive technical support including knowledge of imaging modalities (echo/angiography/CT), EKG, blood pressure, wave forms, and ancillary procedural solutionso Knowledge of Clinical trial protocols, and CoreValve and other Medtronic TAVR product IFUs for safe and effective use of deviceso Develop and maintain comprehensive clinical and technical product knowledge. Understands current published TAVR and relevant literature. Recognize and understand competitive products, industry trends, and CBT/CVG portfolio. Liaison with R&D for technology improvements and next generation needs Customer Service o Ensure maximum coverage of all accounts within territory geographic areas to maintain optimum level of exposure and effective time management. Assist with scheduling of cases and proper customer supporto Participate in physician training and case observations when necessaryo Participates in any other planned customer education meetings and society conventionso Respond to customer requests and resolve complaints in a prompt and effective manner to include proper device complaint reportingo Maintain high standards of personal presentation and promote a professional personal and company imageo Assist sites with identifying routine implant days and proper case scheduling Training, Education and Professional Development o Develop and maintain comprehensive clinical and technical product knowledgeo Recognize and understand competitive products, features, strengths in relation to the company's productso Participate in product and skills development programs, managing own self developmento Resource for R&D for CoreValve improvements and next generation needso Assists in training new hires to Medtronic CBT teamo Helps drive and maintain quality initiatives and global best practice initiatives Administrative Responsibilities o Develop and maintain accurate account and territory recordso Responsible for CoreValve inventory at sites to include shipments, usage and return of producto Responsible for forecasting implants at sites and obtaining billing PO's for each caseo Submits accurate and timely expense reportso Report device complaints to proper departments within quality assurance within Medtronico Schedules travel arrangements to ensure multiple objectives are accomplishedo Supports heart teams with appropriate products, clinical literature and pre case planning strategyo Maintain hospital eligibility/access with various vendor credentialing serviceso Control expenses and adhere to company policies and procedures Communication o Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.o Maintains a high level of communication with appropriate CVG sales and leadership within assigned geographyo Plan and implement effective sales/product presentations to customerso Develop and maintain productive working relationships within the company to ensure maximum sales support and maintain a high level of customer serviceo Contribute to the development of a strong team efforto Communicate market intelligence/competitor activity promptly, including potential sales leads, and information regarding product price or account activity to District Manager and Clinical or other appropriate company personnelo Ensure a professional standard of written and verbal communication at all times MUST HAVE - BASIC QUALIFICATIONS: IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME Bachelor's Degree 10+ years medical industry sales experience (selling physician preference products) in hospital environment with 8 years selling to interventional cardiology, interventional radiology and/or Vascular surgery NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS: Demonstrated success in previous sales role; indicating a high level of sales performance, influence and selling skills. Exceptional business and clinical acumen with prior experience leading a sophisticated cardiac or endovascular procedure. Exceptional understanding of cardiac and vascular anatomy, physiology, and pathology. Interventional cardiac or vascular experience (wires, balloons, catheters, stents). Endovascular--specifically Endovascular Aneurysm Repair (EVAR) and Thoracic Endovascular Aneurysm Repair (TEVAR)-or Cardiac surgery, Surgical Aortic Valve Replacement (SAVR) experience preferred. Strong, proven medical device sales track record with documented growth and achievements. Previous experience communicating product's market advantages to physicians and hospital administration. Experience managing multiple accounts. Successful experience launching a new device. Market development experience. Experience calling on C-Suite customers. Prior experience teaching and educating medical personnel, peers and technical support personnel. Imaging interpretation experience (TTE or Trans Esophageal Echocardiography (TEE), CT, Angiograms). Computer proficiency and ability to perform CT reconstruction with CT programs. Demonstrated success building strong relationships with key therapy users and employees across organizational level. Ability to effectively organize and plan travel schedule with frequent last minute requests. Ability to travel with overnight stay up to 50 - 75% of the time (geography variability). Previous peer and physician education experience. Excellent influencing and consulting skills. Excellent interpersonal and written communication skills. Ability to make timely and sound decisions. PHYSICAL JOB REQUIREMENTS: The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers Able to lift 20 pounds Extended periods of time doing computer-based work Hearing, sight and speaking ability Ability to use computers and CT reconstruction programs Ability to travel extensively by car and plane. Must have valid driver's license for state of residency and active vehicle insurance policy Wear lead apron for long periods of time (2-3hrs on average) Ability to operate a moving vehicle Ability to work in Cath Labs or OR's with radiation exposure Ability to conduct company business outside of the typical Monday through Friday, 8:00am to 5:00pm, work-schedule Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application Environmental Exposures: Infectious disease; radiation; blood borne pathogens Must be able to wear all required personal protective equipment (PPE) A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here .In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here .The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc ABOUT MEDTRONIC Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employeesThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Case Management Manager - DSNP

PacificSource, Boise

Looking for a way to make an impact and help people?Join PacificSource and help our members access quality, affordable care!PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.Manage the daily operations, including oversight/supervision of the Care Management Team which may include the following: Health Services Representatives (HSR) Member Support Specialists (MSS) and Nurse Case Managers (NCM) and Behavioral Health Clinicians involved in care coordination and case management functions. Key participant in Health Services (HS) strategy, program development and implementation. Integrally involved in, and accountable for, the success of the PacificSource Care Management program development and performance internal measures as well as those established by regulatory entities.Essential Responsibilities:Work closely with the HS Director and other HS Managers to facilitate the development and implementation of new programs and processes to support ongoing success of department goals and initiatives, including but not limited to; ongoing activities related to physical and behavioral health integration and the development of a cohesive team approach to care management.Foster effective teamwork and performance. Manage change and encourage innovation. Build collaborative relationships, encourage involvement and initiative and develop goal orientation in others.Take a leadership role in initiation and implementation of departmental process/performance improvement activities Responsible for process improvement and working with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Utilize visual boards and frequent huddles to monitor key performance indicators and identify improvement opportunities.Serve as back-up for the Director of Care Management and Utilization Management Manager, as needed.Work collaboratively with the UM Director and Manager Team to develop, implement, and oversee the utilization management process to include; coordination of prior authorization needs for members engaged with care management, as well as the inpatient concurrent review process to ensure medical appropriateness, care coordination needs, and discharge planning for PacificSource patients who have been hospitalized.Develop and oversee the care management process to ensure care coordination and case management needs of PacificSource's are being met and their outcomes are being improved.Ensures consistent workflow and a comprehensive database of patients enrolled in care management and care coordination programs that allows for tracking of case loads, case management program success or failure, and patient and population outcomes.Ensure nurse case managers are providing timely notification of large cases to finance, underwriting, stop loss and other company leaders, as necessary.Serve as key driver and participant to ensure PacificSource care management programs are coordinated with the case management and care coordination functions of our provider and community partners.Responsible for oversight, management, development, implementation, and communication of HS case management and care coordination programs that coordinate and augment community partner programs.Oversee and monitor processes to ensure the protection of personal health information.Facilitate the provision of exceptional customer service to members, providers, employers, agents, and other external and internal customers. Ensure that the delivery of services meet acceptable standards and company and customer expectations.Monitor, evaluate, and report performance relating to volumes, quality, outcomes, accuracy, customer service, and other performance objectives.Serve as a liaison with all PacificSource departments to coordinate optimal provision of service and information.Serve as a resource and participate in development of policies, procedures, and operations.Collaborate and coordinate Health Services department staff between regional offices. At regional offices, represent Health Services by serving on management teams and support marketing and development initiatives towards achievement of PacificSource Health Plans goals specific to the region.Attend continuing education opportunities relevant to case management and care coordination to ensure that PacificSource care management programs maintain current best practices and implement innovative models of care.Maintain frequent and consistent department meetings and one-on-one meetings with individual contributors.Establish and monitor progress towards goals for care management programs, including case loads, outcomes, case timeliness, quality of interventions, training and physician outreach efforts.Encourage and support team members in their pursuit of case management and care coordination certifications.Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback to direct reports, including regular one-on-ones and performance evaluations.Develop annual department budgets. Monitor spending versus the planned budgeted throughout the year and take corrective action where needed.Coordinate business activities by maintaining collaborative partnerships with key departments.Actively participate as a key team member in Manager/Supervisor meetings and HS Management meetings.Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company philosophy.Ensures ongoing monitoring and adherence to applicable state and federal regulatory and associated compliance requirements.Supporting Responsibilities:Meet department and company performance and attendance expectations.Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.Perform other duties as assigned.SUCCESS PROFILEWork Experience: 5 years clinical experience required. A minimum of 3 years direct health plan experience in case management, utilization management, or disease management, or equivalent preferred. Prior supervisory or management experience required.Education, Certificates, Licenses: Registered Nurse or Licensed Clinical Social Worker or other licensed healthcare or behavioral health care clinician, Oregon licensure required. Certified Case Manager Certification (CCM) as accredited by CCMC (The Commission for Case Management) strongly desired at time of hire. CCM certification required within two years of hire.Knowledge: Thorough knowledge and understanding of medical and behavioral health procedures, diagnoses, and treatment modalities, procedure codes, including ICD-9 & 10, DSM-IV & V, CPT codes, health insurance and State of Oregon mandated benefits. Knowledge of community services, providers, vendors and facilities available to assist members. Strong knowledge of health insurance; including managed care products as well as state mandated benefits. Ability to develop, review and evaluate utilization and care management reports. Experience in adult education preferred. Proficient in the use and implementation of the following tools and concepts across all teams within scope and accountability: Training, Coaching, Strategy Deployment, Daily Operations, Visual Management, Operational Improvement & Team Building/Development.Competencies:Building TrustBuilding a Successful TeamAligning Performance for SuccessBuilding PartnershipsCustomer FocusContinuous ImprovementDecision MakingFacilitating ChangeLeveraging DiversityDriving for ResultsEnvironment: Work inside in a general office setting with ergonomically configured equipment, as needed. Travel is required approximately 20% of the time.Skills:Accountable leadership, Collaboration, Communication, Data-driven & Analytical, Delegation, Listening (active), Situational Leadership, Strategic ThinkingOur ValuesWe live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:We are committed to doing the right thing.We are one team working toward a common goal.We are each responsible for customer service.We practice open communication at all levels of the company to foster individual, team and company growth.We actively participate in efforts to improve our many communities-internally and externally.We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.We encourage creativity, innovation, and the pursuit of excellence.Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.