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Customer Service Assistant Salary in Boca Raton, FL

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Customer Service Rep - Auto Warranty Claims
Roth Staffing Companies, Boca Raton
Our client is an automotive warranty sales industry leader and they are looking for a customer service representative to assist the credit unions and their members throughout the claims process. This is a temp to permanent position that allows working remotely 4 days per week and 1 day per week in their Boca office. Ideal candidate is an effective communicator over the phones with experience in a call center environment. Automotive industry and warranty knowledge a major plus. This is an opportunity to be part of an amazing team and company that prides itself on its products but also its customer service as evident by their high google ratings. Responsibilities:• Ability to manage high volume inbound and outbound calls daily from members and credit unions (up to 50 calls per day)• Assisting members, credit, unions, and associates in resolving claim issues or other inquiries or concerns• Act as subject matter expert by explaining and educating the member on the vehicle service agreement they have purchased and advising on best solution• Provide exceptional service and sales support by working with other departments and following up daily to avoid any further disruption to the member• Assist in finding and setting up rental for the member while vehicle is under repair• Other duties as assignedQualifications:• High School Diploma• Previous automobile warranty customer service background a major plus• Previous call center experience• Excellent verbal communication skills-speak clearly• Experience in handling difficult customer service calls with a caring attitude (claims denials, etc)• Ability to work extended and/or flexible hours and Saturdays as requiredIf you are interested in growing your career in a hybrid (4 days remote) capacity while joining a fantastic, supportive team, please apply above or email your resume (in Word) to . Should you meet the qualifications of the above position you will be contacted for interview.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Senior HRIS Project Manager
Kforce Inc, Boca Raton
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Assistant General Manager - Boca Raton TC
Athleta, Boca Raton
About Athleta For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we’re strong, but together we’re unstoppable.About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent development. Through collaboration with your leadership team, your goal is to teach others and coach behaviors to cultivate a high performing team that meets or exceeds goals.What You'll DoAll leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.Recruit, hire and develop people to drive a culture of high performance and engagementAccountable for team performance through teaching, coaching and providing meaningful feedback to build capabilitiesSupport strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivityPromote community involvementAdapt team priorities to respond to customer and business partner needsProvide front line supervision to an operational, service or administrative teamWho You AreProvides clear and direct communication of expectations and gives feedback while listening to learn in order to unlock personal and business resultsProven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demandsStrength in driving metrics to deliver results that will meet or exceed business goalsAble to travel as requiredProbe beyond the stated situation, uses reporting and company tools to find identify underlying issues and considers possible alternativesBenefits at Athleta Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer. *For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.
Assistant General Manager- Shadowwood Square
Old Navy, Boca Raton
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent development. Through collaboration with your leadership team, your goal is to teach others and coach behaviors to cultivate a high performing team that meets or exceeds goals.What You'll DoAll leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.Recruit, hire and develop people to drive a culture of high performance and engagementAccountable for team performance through teaching, coaching and providing meaningful feedback to build capabilitiesSupport strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivityPromote community involvementAdapt team priorities to respond to customer and business partner needsProvide front line supervision to an operational, service or administrative teamWho You AreProvides clear and direct communication of expectations and gives feedback while listening to learn in order to unlock personal and business resultsProven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demandsStrength in driving metrics to deliver results that will meet or exceed business goalsAble to travel as requiredProbe beyond the stated situation, uses reporting and company tools to find identify underlying issues and considers possible alternativesBenefits at Old Navy Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer. *For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.
Keyholder
Wayfair, Boca Raton
The Key Holder/Associate Store Manager contributes to the success of Birch Lane by inspiring customers to embrace our Classic Style for Joyful Living. You will help shape a culture that promotes a relentless customer focus to deliver all financial responsibilities. As a mentor, educator, and coach, you will develop creative ways to inspire your team to deliver an outstanding performance every day.What You'll Do• Provide an authentic, friendly customer experience that exemplifies our commitment to a relentless customer focus.• Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store; Focus on promoting and driving sales within the Manager on Duty (MOD) role.• Coach, teach, train, recognize, and manage the performance and development of all store associates to encourage professional growth and build a bench of talent.• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic, and associate training/performance.• In collaboration with the Store Manager, manage and delegate workload to ensure the execution of strategies across the store and within your Division of Responsibility (DOR); including but not limited to Sales, Visual, and or Operations.• Participate in weekly Division of Responsibility (DOR) walk-throughs with the Store Manager and follow up as required.• Collaborate with the Store Manager and other functional Assistant/Associate Store Managers during new season planning and execution.• Stay current on all store initiatives and communications received, sharing with associates when appropriate.• Model and ensure all policies and procedures are communicated effectively, maintained, and consistently followed.• Additional responsibilities as assigned.What You'll Need• 2+ years of customer service or retail leadership experience.• Your sense of personal style with a discerning eye and passion for design and home furnishings.• High school diploma/GED or equivalent, Associate Degree or equivalent preferred.• Strong communication, interpersonal, and problem-solving skills.• Strong delegation skills in support of execution and driving results.• Proven ability to build a culture focused on success and teamwork.• Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.Physical Requirements• While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. The employee frequently is required to handle, feel, and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to 50 lbs.• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Wayfair is collaborating with CSC Generation on the management of its Birch Lane stores, which includes various aspects of store operations including recruiting.
Customer Service Rep
CAI, Boca Raton
Customer Service RepReq number:R2314Employment type:Full timeWorksite flexibility:OnsiteJob SummaryAs the Bilingual Customer Service Representative, you will be responsible for responding to all customer inquiries.Job DescriptionWe are looking for a Bilingual Customer Service Representative to respond to all customer inquiries by utilizing information learned during training. This position will be full-time and onsite. What You'll DoRespond to all customer inquiries by utilizing information learned during trainingIdentify customer needs to ensure the customer is provided complete and accurate informationProcess required transactions via customer-based applicationsMaintain a thorough knowledge of programs, policies, and technologyCommunicate effectively in a warm and empathetic mannerAdhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individualsWhat You'll Need Required:Customer Service ExperienceBilingual Spanish speakerThe ability to convey complex information in clear and concise terms to ensure customer understandingAbility to communicate effectively, verbally and in writingStrong work ethicEffective and accurate written and verbal communication skillsEffective problem-solving skillsCan navigate multiple applications and research solutions with easeAssisting and guiding customers to the best solution for their issueProvide calm conflict resolution and problem solvingAbility to maintain composure in a fast-paced environmentStrong time management skillsPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Customer Service Order Entry
FlexShopper, Boca Raton
Job Responsibilities:Responsible for processing orders, including tracking, investigations, customer returns, cancellations, and fraud detection. Ensure timely and accurate processing of all orders to maintain customer satisfaction.Serve as a background operation system to address system issues or errors related to order processing promptly. Provide up-to-date information to the customer service team to handle inquiries efficiently.Customer Notifications:Ensure timely notification to customers via various channels (Freshdesk, SMS, outbound calls) regarding account and order-related issues.Inbound/Outbound Calls:Handle customer inquiries regarding order status, verification, returns, and occasional payment/frequency requests via inbound and outbound calls.Utilize the Calypso system to track manually created orders and review delivery statuses. Address customer concerns or requests for tracking and delivery confirmation via the Freshdesk ticketing system.Handle customer disputes regarding the delivery of merchandise. Initiate claims with carriers and vendors, investigate issues, and provide customers with updates on the outcomes of their investigations.Coordinate returns process in accordance with lease agreements. Work with vendors to obtain RMAs and return instructions, ensuring compliance with vendor return policies.Assist customers with cancellation requests via the Freshdesk ticketing system. Coordinate with vendors to confirm cancellations and update internal systems accordingly.Collaborate with the Risk department to report and investigate fraud claims. Reach out to customers for additional information and documentation to support fraud claims. Report all incidents to the Risk department for further investigation.Collaborate with instore vendors to create lease agreements for customers requesting service. Send approval emails outlining available payment options to ensure customers understand their leasing options.Schedule availability : 8:00 AM to 6:00 PM - Flexible to work weekendsQualifications:High School DiplomaMin two years of previous customer service experienceComputer proficiency with ExcelExcellent written/verbal communicationExcellent communication skills, both verbal and written.Strong attention to detail and accuracy.Ability to multitask and prioritize tasks effectively.Proficiency in using order management systems and ticketing platforms.
Supervisor/Manager Part-Time
clairesinc, Boca Raton
Claire's - A Career that's always in stylePart-Time Manager/3rd Key Holder OpportunityAbout the RoleAs a 3rd Keyholder at Claire's, you will be responsible for:Supporting your Store Manager and Assistant Store Manager with the achievement of retail store targets by driving salesIn the absence of any other management they may open and close the store and are responsible at that point for ensuring that the store trades safely and legallyDelivering sales through friendly and efficient customer serviceEnsuring our customers have a fun and enjoyable shopping experienceDemonstrating Claire's productsAssisting customers with their queries using your product knowledgeAssisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotionsEar piercing (you will receive full training)Ensuring the store looks presentable and inviting to our customersAbout Claire'sA leading high street fashion retailer with +3000 stores globallyWe specialize in fashionable jewelry, accessories and cosmetics productsOur core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trendsWe are a fun place to work! We encourage all store members to wear our productWe encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company!Qualifications - ExternalAbout YouSome high school requiredMinimum 1 year retail experienceExcellent verbal/written communication and organizational skillsBasic computer skillsUnderstands the importance of Customer ServiceSound understanding of mathematics and strong reading comprehension skillsAbility to stand during scheduled shiftsAbility to maneuver up to 25 lbs regularly and up to 75 lbs occasionallyBending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting CustomersAbility to operate POS systemClaire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email [email protected]. Only messages sent for this purpose will be considered.Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Food and Beverage Administrative Assistant
ST ANDREWS COUNTRY CLUB, Boca Raton
Position Summary: Provides assistance to the Food & Beverage Department, as directed by the Assistant General Manager. Provides assistance to the Catering Department and additionally, will provide assistance to the administrative office as required. Will provide outstanding service to our members through his or her knowledge and ability to solve problems and anticipate Members’ needs. Must possess excellent customer service, organizational and follow-up skills. Self-motivation and strong communication skills, both oral and written are also a must. Proficient computer experience including Microsoft Office Suite, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, minor web-site construction, and internet search skills is required. Essential Responsibilities: Exemplify St. Andrews Country Club standards, practices and procedures Provide clerical assistance (copying, faxing, mail services, etc.) Will attend weekly Food & Beverage Operation meetings - compiles and updates weekly activity packet for the Operations Group Responsible for FOH Food & Beverage Expenses and Purchasing, and keeping budget & PO’s. Responsible for accuracy and timely presentation of all communication items to the Communications department Flyers, Monthly Calendars, eBlasts, Social Calendars Menus: Designs, updates (pricing, new items, specials), and prints all menus and posts dining information to the Club’s website. Responsible for inventory of menu paper and covers, and orders as needed. Manages Food & Beverage Website as needed with new menus and flyers. Updates Main Club calendar on the website with monthly dining, and updates menus to those dining events Designs all place cards, signs, menus, etc for Food & Beverage, & Social Events Receives and submits invoices as required. Completes PO’s and submits as needed Plans, coordinates, and manages private parties as needed during the season under the Catering Department Book Entertainment for nightly events Responsible for Holiday Take Out Orders Rosh Hashanah, Yom Kippur, Thanksgiving, Passover Keeping track of all orders, and billing members Orders décor and buffet props as needed for special events for the department, keeps track of budget for Buffet Prop line Receives and manages reservations for special events (i.e. Socials, Herb Garden Dinners, etc.) Responsible for planning and maintaining yearly dining calendars, and loading into Club Essentials Responsible for all marketing material for the Food & Beverage department, ensuring that flyers, dress code signs, and posters are submitted and out for members in a timely manner. Weekly check stuffers as necessary Committee Agendas & Invitations: Responsible for archiving all documents pertaining to the House Committee. Helps facilitate invitations to the House Committee members. Creates all Agendas and is required to attend House Committee meetings monthly. Minutes, Agendas & Monthly Records will be as an official record for future reference Maintains the Club Essentials and Operations calendar of events for dining Will serve as Front Desk receptionist when required Will assist Administrative Offices as required Knowledge & Skill Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential; functions. Multi line phone system Excellent communication and Member relation skills Ability to multi task in high profile, high traffic environment Computer efficiency in Microsoft Office Suite, Club Essentials, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, website construction, and internet search skills Education & Work Experience Requirements: High School Degree required, minimum of two years college education.  Minimal knowledge of food and beverage, prior hotel-related experience helpful.  Minimum of two years administrative experience, hospitality industry preferable. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use the hands to finger, handle or feel objects, tools, or controls, talk or hear.  The employee is frequently required to reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 60 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold, and extreme heat. The noise level in the work environment is usually moderate Compensation: Salary is commensurate with experience. This is a full-time position eligible for full benefit package such as:  Medical Insurance Dental Insurance Vision Insurance Company Paid Life Insurance Supplemental Life Insurance Company Paid Short Term Disability Insurance Company Paid Long Term Disability Insurance 401(k) Retirement Savings Plan with Company Match Paid Time Off This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to accommodate individuals with disabilities reasonably. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. About St. Andrews Country Club Property Owners Association St. Andrews of Boca Raton, a resident-only Platinum Club of America and a Distinguished Emerald Club of the World and ranked in the Top Ten of America’s Healthiest Club, is also internationally recognized for magnificent estate residences, recently completed $17.5 million renovations as part of a three-phase Improvement Plan. The POA Association features superior amenities and two 18-hole championship golf courses, including an Arnold Palmer Signature Design.  The POA Association offers a comprehensive Golf Performance Center with an indoor hitting bay and private practice area.  Aaron Krickstein, formerly ranked #6 worldwide, oversees a full tennis program with 15 clay tennis courts, including a European red clay court. The POA Association also features a full-service spa, fitness center, and a 125,000-square-foot completely remodeled Clubhouse with four unique restaurants. A brand-new Recreation & Aquatic Center features three pools, poolside dining, Splash Club, state-of-the-art playground equipment, and an air-conditioned game room. St. Andrews has hosted numerous PGA golf exhibitions led by touring pros and is the home course to LPGA Touring Professional and resident Morgan Pressel. For more information, please visit www.standrewscc.com or follow us on Facebook, Twitter, LinkedIn and Instagram. 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