Customer Service Advisor Salary in Boca Raton, FL

Our client is an automotive warranty sales industry leader and they are looking for a customer service representative to assist the credit unions and their members throughout the claims process. This is a temp to permanent position that allows working remotely 4 days per week and 1 day per week in their Boca office. Ideal candidate is an effective communicator over the phones with experience in a call center environment. Automotive industry and warranty knowledge a major plus. This is an opportunity to be part of an amazing team and company that prides itself on its products but also its customer service as evident by their high google ratings. Responsibilities:• Ability to manage high volume inbound and outbound calls daily from members and credit unions (up to 50 calls per day)• Assisting members, credit, unions, and associates in resolving claim issues or other inquiries or concerns• Act as subject matter expert by explaining and educating the member on the vehicle service agreement they have purchased and advising on best solution• Provide exceptional service and sales support by working with other departments and following up daily to avoid any further disruption to the member• Assist in finding and setting up rental for the member while vehicle is under repair• Other duties as assignedQualifications:• High School Diploma• Previous automobile warranty customer service background a major plus• Previous call center experience• Excellent verbal communication skills-speak clearly• Experience in handling difficult customer service calls with a caring attitude (claims denials, etc)• Ability to work extended and/or flexible hours and Saturdays as requiredIf you are interested in growing your career in a hybrid (4 days remote) capacity while joining a fantastic, supportive team, please apply above or email your resume (in Word) to . Should you meet the qualifications of the above position you will be contacted for interview.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Location: Boca Raton, FLSalary: $24.00 USD Hourly - $25.00 USD HourlyDescription: We are hiring a Tier 1 HR Advisor. 40 hours per week100% on-site in BOCA RATON, FL while in training. After 4 months will be allowed to work 2 days on-site and 3 days remote per week.For immediate consideration, please email me. [email protected] This job will have the following responsibilities: Conducts day-to-day transactional processing in Workday and other related systems as required.Handle high volume of incoming calls, chats and text in a call center environment. Responsible for adhering to HR Operations, Service Level Agreements and Key Performance Indicators.Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools. Listening to callers, digesting the information and conveying an accurate solution. Provides guidance to callers about Workday, Kronos and other HR systems as required. Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others. Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.Maintains privacy and confidentiality of information, protects the assets of employees, and the company. Reports non-compliance and adheres to all applicable federal and local laws, regulations, and company policies and procedures. Provides callers with excellent, efficient and courteous service.Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.Identifies escalation trends to the HRSC Manager and opportunities for process improvement and/or new solutions.Assists in identifying areas to improve communications and efficiency of operations and implementing changes.Builds positive working relationship with colleagues, manager and stakeholders.The ability to interact effectively with a diverse employee and manager population at all levels within the organization Qualifications & Requirements:A high school diploma or general education degree (GED) required.• Bachelor's degree, in Human Resources, Business or related field is preferred.IHRIM and/or SHRM certification a plus.1 - 2 years' experience in Human Resource, HR Operations, or Call Center environment preferred.Knowledge of Workday or other HR systems is desirable.Knowledge of case management systems and HR Portal technology is helpful.Strong organizational and time management skills.Ability to work in independent or team environment.Communicate effectively with all parties as required.Written communication is clear and succinct in a variety of communication settings and styles.Strong customer service skills clear communication, and client focus.Process improvement and comprehensive understanding of cross-functional processes. Microsoft Office suite, Excel, Word, and PowerPoint preferred.Six Sigma Certification a plus.Bi-lingual (Fluent in any of the following languages Portuguese, Spanish, Chinese, German or Hungarian) required Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Customer Service RepReq number:R2314Employment type:Full timeWorksite flexibility:OnsiteJob SummaryAs the Bilingual Customer Service Representative, you will be responsible for responding to all customer inquiries.Job DescriptionWe are looking for a Bilingual Customer Service Representative to respond to all customer inquiries by utilizing information learned during training. This position will be full-time and onsite. What You'll DoRespond to all customer inquiries by utilizing information learned during trainingIdentify customer needs to ensure the customer is provided complete and accurate informationProcess required transactions via customer-based applicationsMaintain a thorough knowledge of programs, policies, and technologyCommunicate effectively in a warm and empathetic mannerAdhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individualsWhat You'll Need Required:Customer Service ExperienceBilingual Spanish speakerThe ability to convey complex information in clear and concise terms to ensure customer understandingAbility to communicate effectively, verbally and in writingStrong work ethicEffective and accurate written and verbal communication skillsEffective problem-solving skillsCan navigate multiple applications and research solutions with easeAssisting and guiding customers to the best solution for their issueProvide calm conflict resolution and problem solvingAbility to maintain composure in a fast-paced environmentStrong time management skillsPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

As a Banking Specialist IV, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer. Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, provide education and knowledge of our consumer and small business products to existing and new customers.OPERATIONAL EXCELLENCE:Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers’ checks. Research and resolve issues related to end of day banking center balancing.May be responsible for functions related to the day-to-day operation of the ATM, cash recycler, drive thru and night drop. Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services. Review customers account activity to ensure compliance with Bank Secrecy Act.May be responsible for the daily review of overdraft, uncollected and significant balance change reports. Ability to originate new credit requests and respond to loan related inquiries. Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures.Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always.Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor. Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.CUSTOMER SERVICE:Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement.Resolve customer problems and follow up to ensure customer’s expectations are met.Deliver customer experience for all segments to ensure quality customer experience every day every time.Provide quality customer service to all current and prospective customers as measured by Bank service standards. BUSINESS DEVELOPMENT:This position requires consistently meeting or exceeding sales goals as defined by management.Achieve out bound conversation expectations as defined by management.Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. Take an active role in educating our customers on other banking channels to meet their needs.Responsible for learning and maintaining knowledge of Bank’s products and services.Participate in business development activities in support of the banking center market development activities as requested.Actively participate in community organizations to promote the Bank brand as well as support business development initiatives.Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.)BANK TRANSFORMATION:Adhere to expectations defined for banking centers as defined by management.Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter.For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc.Learn and encourage usage of all digital components in the banking center by banking center guests. May be the Digital Advocate for the banking centers. Responsibilities include being an expert on the Bank’s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Responsible for educating other team members on digital channels.Adhere to and participate in lobby management standards including acting in the Greeter role. Greet customers/prospects in the lobby in accordance with banking center defined standards. Adhered to defined career wear standards.OTHER:Live the Bank values every day.Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services.May have approval authority.May be asked to train and aid less experience banking center team members.Cooperates with superiors, peers to accomplish team and Bank goals.Ability to work in different assigned banking centers within the region.Other duties as required. Minimum Work Experience Requirements:Banking Specialist IV requires over 5 years’ experience in Bank sales / service environment or equivalent experience to include sales results.Minimum Education Requirement:High School or GED required. AA or Bachelor’s Degree preferred. English required, and certain markets may require second language skills.Functional Skills & Knowledge Requirements:Must be a team player, can work under pressure, have a professional image and be able toresolve problems and conflicts. Must be able to prioritize work and effectively manage time. Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills. Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required. Must possess sales and negotiation skills.*Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).

Job Responsibilities:Responsible for processing orders, including tracking, investigations, customer returns, cancellations, and fraud detection. Ensure timely and accurate processing of all orders to maintain customer satisfaction.Serve as a background operation system to address system issues or errors related to order processing promptly. Provide up-to-date information to the customer service team to handle inquiries efficiently.Customer Notifications:Ensure timely notification to customers via various channels (Freshdesk, SMS, outbound calls) regarding account and order-related issues.Inbound/Outbound Calls:Handle customer inquiries regarding order status, verification, returns, and occasional payment/frequency requests via inbound and outbound calls.Utilize the Calypso system to track manually created orders and review delivery statuses. Address customer concerns or requests for tracking and delivery confirmation via the Freshdesk ticketing system.Handle customer disputes regarding the delivery of merchandise. Initiate claims with carriers and vendors, investigate issues, and provide customers with updates on the outcomes of their investigations.Coordinate returns process in accordance with lease agreements. Work with vendors to obtain RMAs and return instructions, ensuring compliance with vendor return policies.Assist customers with cancellation requests via the Freshdesk ticketing system. Coordinate with vendors to confirm cancellations and update internal systems accordingly.Collaborate with the Risk department to report and investigate fraud claims. Reach out to customers for additional information and documentation to support fraud claims. Report all incidents to the Risk department for further investigation.Collaborate with instore vendors to create lease agreements for customers requesting service. Send approval emails outlining available payment options to ensure customers understand their leasing options.Schedule availability : 8:00 AM to 6:00 PM - Flexible to work weekendsQualifications:High School DiplomaMin two years of previous customer service experienceComputer proficiency with ExcelExcellent written/verbal communicationExcellent communication skills, both verbal and written.Strong attention to detail and accuracy.Ability to multitask and prioritize tasks effectively.Proficiency in using order management systems and ticketing platforms.

IntePros is seeking a Bilingual HR Advisor (Tier 1) to join our premier Biopharma client! Bilingual (Fluent in any of the following languages Portuguese, Chinese, German or Hungarian) required. The Tier 1 HR Advisor handles calls, chats, and other communication methods of employee and manager inquiries/issues about Hire to Retire employee processes and human resource policies. Identifying customers' needs clarify information, research and providing solutions accurately and timely. The role will provide outstanding customer service to employees, managers and internal teammates. Must have the ability to work well in a busy environment and meet operational performance standards, goals and metrics.Responsibilities and Accountabilities:Conducts day-to-day transactional processing in Workday and other related systems as required.Handle high volume of incoming calls, chats and text in a call center environment.Responsible for adhering to HR Operations, Service Level Agreements and Key Performance Indicators.Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools.Listening to callers, digesting the information and conveying an accurate solution.Provides guidance to callers about Workday, Kronos and other HR systems as required.Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others.Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.Maintains privacy and confidentiality of information, protects the assets of employees, and the company. Reports non-compliance and adheres to all applicable federal and local laws, regulations, and company policies and procedures.Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.Education:A high school diploma or general education degree (GED) required.IHRIM and/or SHRM certification a plus.Experience:1 - 2 years' experience in Human Resource, HR Operations, or Call Center environment l.