Customer Service Agent Salary in Boca Raton, FL

Our client is an automotive warranty sales industry leader and they are looking for a customer service representative to assist the credit unions and their members throughout the claims process. This is a temp to permanent position that allows working remotely 4 days per week and 1 day per week in their Boca office. Ideal candidate is an effective communicator over the phones with experience in a call center environment. Automotive industry and warranty knowledge a major plus. This is an opportunity to be part of an amazing team and company that prides itself on its products but also its customer service as evident by their high google ratings. Responsibilities:• Ability to manage high volume inbound and outbound calls daily from members and credit unions (up to 50 calls per day)• Assisting members, credit, unions, and associates in resolving claim issues or other inquiries or concerns• Act as subject matter expert by explaining and educating the member on the vehicle service agreement they have purchased and advising on best solution• Provide exceptional service and sales support by working with other departments and following up daily to avoid any further disruption to the member• Assist in finding and setting up rental for the member while vehicle is under repair• Other duties as assignedQualifications:• High School Diploma• Previous automobile warranty customer service background a major plus• Previous call center experience• Excellent verbal communication skills-speak clearly• Experience in handling difficult customer service calls with a caring attitude (claims denials, etc)• Ability to work extended and/or flexible hours and Saturdays as requiredIf you are interested in growing your career in a hybrid (4 days remote) capacity while joining a fantastic, supportive team, please apply above or email your resume (in Word) to . Should you meet the qualifications of the above position you will be contacted for interview.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.Sign On Bonus $25,000The department of Neurology has an exciting opportunity for a Full Time Registered Nurse 2 to work at UHealth Boca Raton. The Registered Nurse, to work at the MS Center in our Boca Raton location, will be under the general direction of the Medical Director of the Infusion Center and the supervision of the Neurology/MS Nurse Supervisor. The nurse will be responsible for providing care both in the infusion center and medical ambulatory clinic, including skilled nursing care to assigned patients; assess and plans, implements and evaluates total patient care and coordinates patient and family teachings. Ensures all aspects of performance are in compliance with internal policies and procedures and with all federal, state, and mandated rules; ensures high quality customer service and provides a safe environment when rendering care. Assures compliance with all clinical safety standards, promotes professional practice models that encourage staff collaboration, committee participation, and organizational involvement. professional staff behaviors that facilitate positive relationships among colleagues, physicians, administration, and other University personnel.The RN will be initiative-taking, willing to work as a member of a treatment team and interested in managing a variety of nursing responsibilities both in the infusion center and medical ambulatory clinic which will include providing direct patient care and care coordination while working with the Clinical Experts at the MS Center. Actively supports the MS Center physicians and nurse practitioners. Following infusion protocols, administer standard chemotherapy, biotherapy agents, and non-chemotherapy medications. Examples include Tysabri, rituximab, IVIg, solumedrol, attachment for more details. Infusion activities will include but are not limited toComplete and maintain required trainings to document competenciesComplete source documents (e.g. TOUCH)Review pre-infusion labs and alerting prescriber of abnormal results to obtain clearance prior to each infusionObtain and record vitals in UChartEstablish IV access for infusionsMixing and prepare medications prior to administration and pre-medicate per protocolReport to providers any new symptoms or side effects, manage infusion side effects as per protocolsMaintain medication log, daily refrigerator temperature as required for quality assurance, medication and supply inventoryAssist in securing medications, care coordination, and scheduling appointments as neededSupports patients and their families during infusion therapy. Works to educate patients and their families about their treatment and protocol requirements. Utilizes independent learning methods to become knowledgeable about new protocols and protocol changes. Ambulatory Clinic activities include but are not limited toEducate patients and families about disease process, treatment options, potential side effectsMaintain medical records up-to-date/complete all documentation in a timely manner in accordance with policies and as requiredResponsible for the Boca MS Center in-basket (e.g. triaging messages to providers, answering calls or mychart emails, etc...)Assist in securing patient medications and scheduling as neededCommunicates with physicians, nurse practitioners, and supervisor as needed by phone, emails or in person for problems concerning patient's needs, resolution to those needs, and any changes in the patients condition and reaction to treatmentAttend staff meetings and other meetings such as patient care planning conferences as needed Performs related duties as assignedThis list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.Minimum QualificationsBachelor of Science in nursing requiredFlorida Registered Nurse LicenseBasic Life Support Certification (BLS) from AHAAdvanced Cardiac Life Support Certification (ACLS) from AHAMinimum 2 years of nursing experience in infusions (e.g. Chemotherapy or Biologics), Emergency or Critical Care Nursing.Knowledge, Skills and Attitudes:Knowledge of medical terminologyKnowledge of nursing care methods and proceduresIn-depth knowledge of health and safety guidelines and procedures (i.e. sanitation, decontamination etc.)Excellent patient experience skillsAbility to recognize, analyze, and solve a variety of problems.Ability to maintain effective interpersonal relationshipsAbility to communicate effectively in both oral and written formThe University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:H13

Customer Service RepReq number:R2314Employment type:Full timeWorksite flexibility:OnsiteJob SummaryAs the Bilingual Customer Service Representative, you will be responsible for responding to all customer inquiries.Job DescriptionWe are looking for a Bilingual Customer Service Representative to respond to all customer inquiries by utilizing information learned during training. This position will be full-time and onsite. What You'll DoRespond to all customer inquiries by utilizing information learned during trainingIdentify customer needs to ensure the customer is provided complete and accurate informationProcess required transactions via customer-based applicationsMaintain a thorough knowledge of programs, policies, and technologyCommunicate effectively in a warm and empathetic mannerAdhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individualsWhat You'll Need Required:Customer Service ExperienceBilingual Spanish speakerThe ability to convey complex information in clear and concise terms to ensure customer understandingAbility to communicate effectively, verbally and in writingStrong work ethicEffective and accurate written and verbal communication skillsEffective problem-solving skillsCan navigate multiple applications and research solutions with easeAssisting and guiding customers to the best solution for their issueProvide calm conflict resolution and problem solvingAbility to maintain composure in a fast-paced environmentStrong time management skillsPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.What you’ll doProvide positive, timely service to customers during the check-in and checkout processUnderstand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next stepsHelp set up and repair technology devices for customersMonitor service queues and provide accurate status updates to customersClearly communicate and partner with fellow agentsBasic Qualifications Experience using and learning about consumer electronicsAbility to work successfully as part of a teamAbility to prioritize and multi-task in a fast-paced environmentAbility to work a flexible schedule, including holidays, nights and weekendsWhy you’ll love it hereWe’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.Our benefits include:Competitive payGenerous employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-beingAbout usAs part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Nation Safe Drivers is one of the largest suppliers of auto-related, supplemental products since 1962. Our expertise is to develop and market specialty "niche" products to the Automotive and Insurance industries. Currently we are looking for a customer service call center agent for our Dispatch/Roadside department. Dispatch/Roadside Specialists perform a critical role assisting customers who are in need of roadside assistance by contacting and managing service providers in a fast-paced, quickly changing environment. This position must effectively handle multiple situations simultaneously, remain professional and productive under pressure, and analyze situations quickly to make effective decisions is valued and instrumental to ensuring an exceptional customer service experience. The best customer service call center agents are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service call center agents can put themselves in their customers' shoes and advocate for them when necessary and problem-solving comes naturally. If this sounds like a job you would excel at, please do not hesitate to complete the application as we are looking to fill the position quickly with the right person. Why Work with Us?Employee Stock Ownership - Earn company shares annually (free) based on years of service.Culture - Everyone is considered part of the work family where the employee experience takes precedent. Casual work attire in the call center.Benefits - Medical, Dental, Vision, 401K, Pet Insurance, Short & Long-Term Disability, Supplemental Life.Compensation - Competitive base pay based on experience plus monthly bonus potential.Employee Perks - Reward and recognition programs. Discount programs.Career Path & Advancement Opportunities - Focus on promoting from within and training paths.Fun Events & Team LunchesCall Center Agent Job Responsibilities:Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels.Communicate with service providers the pertinent information needed to provide timely assistance.Answering inbound phone calls, providing exceptional customer service to clients and customers.Communicate to the customer via outbound calls when necessary to provide and/or resolve logistical issues or provide status updates.Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.Escalates service issues, concerns, complaints and incorrectly created calls.Effectively manage time pertaining to call metrics, breaks and lunches.Meet daily and monthly performance objectives as outlined in our Standard Operating Procedure.Ensure you are at your desk, ready and in available status at the start of your shift.Ensure calls are properly documented.Track and email excessive cost to assigned supervisor.Clearly communicate service delays or delays in completing your work to your supervisor.Education/ Work Experience and Job Competencies:Associate's Degree or High School diploma/GED with minimum 1 year customer service experience preferred but not requiredJob Competencies:Must maintain highest level of confidentiality at all timesMust demonstrate a positive attitude with both internal & external membersExcellent interpersonal communication skills (verbal and written)Must have working knowledge of Excel, Word, and OutlookAbility to multi-task, follow up, and meet deadlines/goalsStrong attention to detailMust demonstrate polite and professional demeanorMust be very proficient with inbound and outbound callsMust understand and operate in accordance with Company Policy and Procedures at all timesNSD is an equal opportunity employer and a drug free workplace.NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.

Job Responsibilities:Responsible for processing orders, including tracking, investigations, customer returns, cancellations, and fraud detection. Ensure timely and accurate processing of all orders to maintain customer satisfaction.Serve as a background operation system to address system issues or errors related to order processing promptly. Provide up-to-date information to the customer service team to handle inquiries efficiently.Customer Notifications:Ensure timely notification to customers via various channels (Freshdesk, SMS, outbound calls) regarding account and order-related issues.Inbound/Outbound Calls:Handle customer inquiries regarding order status, verification, returns, and occasional payment/frequency requests via inbound and outbound calls.Utilize the Calypso system to track manually created orders and review delivery statuses. Address customer concerns or requests for tracking and delivery confirmation via the Freshdesk ticketing system.Handle customer disputes regarding the delivery of merchandise. Initiate claims with carriers and vendors, investigate issues, and provide customers with updates on the outcomes of their investigations.Coordinate returns process in accordance with lease agreements. Work with vendors to obtain RMAs and return instructions, ensuring compliance with vendor return policies.Assist customers with cancellation requests via the Freshdesk ticketing system. Coordinate with vendors to confirm cancellations and update internal systems accordingly.Collaborate with the Risk department to report and investigate fraud claims. Reach out to customers for additional information and documentation to support fraud claims. Report all incidents to the Risk department for further investigation.Collaborate with instore vendors to create lease agreements for customers requesting service. Send approval emails outlining available payment options to ensure customers understand their leasing options.Schedule availability : 8:00 AM to 6:00 PM - Flexible to work weekendsQualifications:High School DiplomaMin two years of previous customer service experienceComputer proficiency with ExcelExcellent written/verbal communicationExcellent communication skills, both verbal and written.Strong attention to detail and accuracy.Ability to multitask and prioritize tasks effectively.Proficiency in using order management systems and ticketing platforms.

As CohnReznick grows, so do our career opportunities. As one of the nation's top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do! We currently have an exciting career opportunity for a Tax Manager to join the team in our Private Client Services practice in a hybrid or virtual capacity through our Boca Raton office.This is a virtual position. A virtual position does not require job duties be performed within proximity of a CohnReznick office location. As a virtual employee, you may be required to be present at a CohnReznick office with scheduled notice for client working, team meetings or training.YOUR TEAM. This position is rooted within the Private Client Services practice with a focus on tax services for Family Offices and UHNWIs. We work with clients to help them achieve their goals around complex financial matters tied to their business, individual and familial needs. The right candidate will own the attributes of executive presence and emotional intelligence, as well as having a growth mindset. They will also be eager to collaborate on client teams, thought leadership, webinars, and seminars while remaining results focused on assisting both internal and external clients in achieving their wide-ranging goals.WHY COHNREZNICK? At CohnReznick, we're united by a common mission to create opportunity, value, and trust for our clients, our people, and our communities. Whether it's working alongside your peers to solve a client challenge, or volunteering together at the local food bank, there are so many ways to find your "why" at the firm.We believe it's important to balance work with everyday life - and make time for enjoyment and fun. We invest in a robust Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning & development, and even paid time off for employees to volunteer.YOUR ROLE. Responsibilities include but not limited to: Prepares trust, personal, partnership and S Corp tax returns not requiring advanced expertisePrepares amended tax returns not requiring advanced expertiseResponds to tax notices and does initial drafts of any related correspondence requiredWorks on client matters while maintaining confidentialityPossesses the technical knowledge sufficient to train and supervise entry-level associatesEstablishes proficiency at tax research, including knowledge of the reference sources available to the FirmAcquires the skills necessary to develop quality client relationships and loyaltyAssumes responsibility for completing engagements assignedComplies with all professional standards and ethicsDevelops new client contacts and relationships beneficial to the FirmConsistently meets established deadlines, ensuring that work/review processes are complete and adequate time has been provided for manager/partner review processesAchieves efficiency as measured by actual hours vs. budgeted hours per engagementDevelops an understanding of the Firm's practices, policies, procedures, and multi-disciplinary servicesYOUR EXPERIENCE. The successful candidate will have: 5+ years of work experience in another public accounting firmPCS experience requiredBachelor's Degree requiredCPA or Enrolled Agent licensure requiredStrong experience using Microsoft Office SuiteKnowledge of tax software such as CCH AxcessExceptional organizational and communication (verbal and written) skillsStudies have shown that we are less likely to apply to jobs unless we meet every single qualification. At CohnReznick, we are dedicated to building a diverse, equitable, and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or one of our other roles.CohnReznick is an equal opportunity employer, committed to a diverse and inclusive team to drive business results and create a better future every day for our team members, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity Posters If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected] Please note: This email address is reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses. CohnReznick does not accept unsolicited resumes from third-party recruiters unless such recruiters are currently engaged by CohnReznick Talent Acquisition Team by way of a written agreement to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that CohnReznick will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. #LI-Remote #LI-DA1/*generated inline style */

As CohnReznick grows, so do our career opportunities. As one of the nation's top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do! We currently have an exciting career opportunity for a Senior Tax Associate to join the team in our Private Client Services practice in a hybrid or virtual capacity through our Boca Raton office.This is a virtual position. A virtual position does not require job duties be performed within proximity of a CohnReznick office location. As a virtual employee, you may be required to be present at a CohnReznick office with scheduled notice for client working, team meetings or training.YOUR TEAM. This position is rooted within the Private Client Services practice with a focus on tax services for Family Offices and UHNWIs. We work with clients to help them achieve their goals around complex financial matters tied to their business, individual and familial needs. The right candidate will own the attributes of executive presence and emotional intelligence, as well as having a growth mindset. They will also be eager to collaborate on client teams, thought leadership, webinars, and seminars while remaining results focused on assisting both internal and external clients in achieving their wide-ranging goals.WHY COHNREZNICK? At CohnReznick, we're united by a common mission to create opportunity, value, and trust for our clients, our people, and our communities. Whether it's working alongside your peers to solve a client challenge, or volunteering together at the local food bank, there are so many ways to find your "why" at the firm.We believe it's important to balance work with everyday life - and make time for enjoyment and fun. We invest in a robust Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning & development, and even paid time off for employees to volunteer.YOUR ROLE. Responsibilities include but not limited to: Prepares trust, personal, partnership and S Corp tax returns not requiring advanced expertisePrepares amended tax returns not requiring advanced expertiseResponds to tax notices and does initial drafts of any related correspondence requiredWorks on client matters while maintaining confidentialityPossesses the technical knowledge sufficient to train and supervise entry-level associatesEstablishes proficiency at tax research, including knowledge of the reference sources available to the FirmAcquires the skills necessary to develop quality client relationships and loyaltyAssumes responsibility for completing engagements assignedComplies with all professional standards and ethicsDevelops new client contacts and relationships beneficial to the FirmConsistently meets established deadlines, ensuring that work/review processes are complete and adequate time has been provided for manager/partner review processesAchieves efficiency as measured by actual hours vs. budgeted hours per engagementDevelops an understanding of the Firm's practices, policies, procedures, and multi-disciplinary servicesYOUR EXPERIENCE. The successful candidate will have: 3+ years of work experience in another public accounting firmPCS experience requiredBachelor's Degree requiredCPA or Enrolled Agent licensure achieved or eligible to sit for the examStrong experience using Microsoft Office SuiteKnowledge of tax software such as CCH AxcessExceptional organizational and communication (verbal and written) skillsStudies have shown that we are less likely to apply to jobs unless we meet every single qualification. At CohnReznick, we are dedicated to building a diverse, equitable, and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or one of our other roles.CohnReznick is an equal opportunity employer, committed to a diverse and inclusive team to drive business results and create a better future every day for our team members, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity Posters If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected] Please note: This email address is reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses. CohnReznick does not accept unsolicited resumes from third-party recruiters unless such recruiters are currently engaged by CohnReznick Talent Acquisition Team by way of a written agreement to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that CohnReznick will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. #LI-DA1 #LI-Remote /*generated inline style */

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.Responsibilities: Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings. Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.Required Skills and Experience: High school diploma or GED required. 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/DisabledB. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.Equal Opportunity Employer/Veterans/DisabledPI240038204

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.Responsibilities: Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings. Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.Required Skills and Experience: High school diploma or GED required. 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/DisabledB. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.Equal Opportunity Employer/Veterans/DisabledPI240038183