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Senior Consultant, Messaging Implementation Solutions - Remote/Telecommute, US based
TTEC, US, GA, Atlanta
We’re looking for you to help us make amazing CX a reality as a Senior Consultant – Messaging Implementation with TTEC on our Business Transformation team. This is a remote role with regular travel and can be located anywhere in the United States. As a Customer Experience professional, we know you have career options. And we know it’s important you find the right fit for your future. Have ideas you want to contribute? We’re listening. Looking for exposure to different clients, different technologies? It’s what we do. Want to make an impact on the future? We’re innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive team and you’ll help create meaningful employee experiences that drive memorable customer experiences. We’re TTEC We define, design, and enable experiences so our clients can delight and captivate their customers across every channel every time. TTEC Digital combines customer experience consulting, analytics, systems integration and ongoing technology operations. Through TTEC Digital we design context aware, insight-driven, omnichannel customer journeys and then bring them to life with the enabling systems on our own cloud-based technology platforms, leveraging knowledge management with machine learning and artificial intelligence. Founded in 1982, 50,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. What You'll be Doing Chances are that, as a Customer Experience professional, you were always interested in coming up with solutions, in being part of building something original, something that required your particular expertise and fully utilized your marketing, planning and data mining abilities. If your current reality isn't matching the dream, consider TTEC. In this role, you’ll deliver operations strategy and processes, and design workflow on engagements with Clients looking to implement or enhance messaging and automation platforms. You’ll ensure that engagements are delivered on time, according to specifications and within budget. On a typical day, you’ll: Capture best practices and add to the firm's knowledge base. Coordinate project deliverables and prepare proposals and presentations. Why You? What You Bring Ability to discover and understand Client operations, culture and Customer Experience expectations to develop successful solutions. Proven experience performing business requirement gathering and documentation. Direct experience with contact center operations and/or technology implementation Proven ability to facilitate workshops and collaborative problem-solving sessions. 4+ years of consulting experience. Experience creating customer journey maps, detailed process flows and use case / business requirement documentation. Ability to work independently both at the Client's location and remotely to design, and document successful requirements for implementation of messaging systems Experience developing business strategies for contact centers and designing customer experience solutions to satisfy those strategies. Ability to provide objective advice, expertise and specialist skills. Mentor and supervise junior team members. Ability to recognize your audience and speak credibly to business and technical topics. Excellent oral and written communication skills, with the ability to collaborate effectively with all levels of management. Degree from globally reputable university in business, economics, engineering, or a related field with outstanding academic record. MBA or advanced degree in a quantitative discipline is a plus. Ability to travel up to 50% Why TTEC? What We Offer Be Financially Sound Retirement plans Tuition reimbursement programs Financial wellness program Be Developed Mentorship programs Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities Professional development courses in TTEC University Scholarship program and tuition reimbursement Visibility in our global career pathing and internal mobility opportunities Be Healthy It’s Ok, We’re All Human wellness program Wellness incentives Company health and wellness programs Dedicated health and wellness navigators and employee assistance programs Generous paid time off and other leave of absence programs Be the Difference Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community Our team helps fundraise and volunteer their time in their communities If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer. Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC. #LI-BB2
Project Manager - Energy Audits
The Vertex Companies LLC, Atlanta
Company DescriptionThe Vertex Companies, LLC (VERTEX) is a leading multidisciplinary engineering and consulting firm that provides engineering design, forensic consulting, construction management, claims & dispute resolution, and environmental solutions to municipalities, state agencies (DOTs), architects, developers, real estate owners, property managers, and commercial clients.Job DescriptionProject Managers conduct comprehensive energy usage assessments for our commercial clients to evaluate their carbon footprint and to make recommendations for increased energy efficiencies. We are looking for a candidate with energy auditing experience who is open to broadening their skillset to include other assessments, like PCAs.Conduct onsite commercial energy usage assessments, ASHRAE audits, Property Condition Assessments (PCA), and HVAC/Plumbing Assessments for clients nationally.Conduct/direct field assessment activities including researching and testing of existing building components and MEP systems, taking photos of existing conditions, and conducting investigative interviews with site personnel. Schedule and coordinate subcontractor and employee team activities for projects.Develop recommendations for client to increase system and building energy efficiencies.Write and review energy assessment audit and property condition reports.Consult with client regarding audit findings and present recommendations for improvements.QualificationsBachelor's degree in Mechanical Engineering, Architecture, Construction Management or related field.4+ years experience conducting commercial building energy assessments OR equivalent experience in installation and/or troubleshooting of commercial HVAC systems.Prior experience in construction and/or building related inspection. Prior experience in the execution of condition related inspections for Mechanical and Plumbing Systems, Energy Auditing Services and development of energy conservation measures, determination of payback terms, energy modeling preferred.Prior experience conducting Property Condition Assessments or Building Commissioning Audits a plus.Preferred certifications: Certified Energy Auditor or Manager (CEA / CEM), Professional Engineer (PE) licenseWilling and able to travel to client sites nationally with frequent overnight and last minute travel - up to 50%. Travel by plane, train, and automobile may be required. Valid driver's license required.Proficiency and experience with energy modeling software such as EQUEST, EPA Portfolio Manager a plus. Effective communication (written and verbal) with co-workers, clients and subcontractors.Ability to work with minimal oversight, but take direction from Senior Managers.Ability to walk job sites during inspections, sometimes on uneven terrain, climbing stairs and ladders, accessing flat roofs and carry field testing equipment (up to 30 pounds) onto job sites as necessary.Additional InformationAll your information will be kept confidential according to EEO guidelines.#remoteVERTEX offers a solid total compensation package including base salary and discretionary bonus plan. We also offer a robust benefits package including, healthcare (with multiple plan options) and dental; Company-paid Life Insurance, Short Term Disability, and Long-Term Disability. We offer a 401k plan with immediate match and vesting, Flex Spending Account, Employee Assistance Program, and other perks. We provide a generous paid time off plan for eligible employees including 15 days of vacation, 64 hours of sick time, and 9.5 paid holidays (prorated for eligible part-time employees). Our "Lifetime of Learning" program also offers tuition reimbursement and additional support for pursuing advanced education, to help employees grow their skills and careers.VERTEX is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you require assistance to complete any part of the application process, please contact our Recruiting team at .NOTICE TO THIRD PARTY AGENCIES:Please note that VERTEX does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, VERTEX will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, VERTEX explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of VERTEX.
Sr. ERP Project Manager ** largely remote, hybrid role **
Amerit Consulting, Atlanta
Overview:Seeking an accomplished Sr. ERP Project Manager.**************************************************************************** Location: Riverdale, CA*** Duration: 12 months contract w/ possibility of extensionNotes:Largely remote role but will require some occasional presence in office. Details regarding the amount of onsite work to be discussed with manager during interview.Job Description:As a Senior Project Manager specializing in ERP assessment projects, you will be responsible for overseeing the evaluation, planning, and execution of enterprise resource planning (ERP) system assessments within our organization. Your role will involve leading a team of project managers, analysts, and consultants to ensure the successful delivery of ERP assessment projects, meeting client requirements, and achieving project objectives.Develop comprehensive project plans outlining the scope, goals, deliverables, and timelines for ERP assessment projects.Collaborate with stakeholders to define project objectives, requirements, and success criteria.Develop and implement project strategies to maximize efficiency, mitigate risks, and ensure project success.Lead and mentor a team of project managers, analysts, and consultants throughout the project lifecycle.Delegate tasks, assign responsibilities, and provide guidance to team members to ensure alignment with project goals.Foster a collaborative and high-performing team environment, encouraging open communication and knowledge sharing.Serve as the primary point of contact for clients, maintaining regular communication to understand their needs and expectations.Manage client relationships, addressing concerns, resolving issues, and ensuring client satisfaction throughout the project lifecycle.Identify opportunities for additional services or project extensions, collaborating with sales and business development teams to pursue new business opportunities.Identify potential risks and issues that may impact project delivery and develop mitigation strategies to address them.Conduct regular risk assessments and quality assurance reviews to ensure project deliverables meet established standards and client expectations.Implement best practices and quality control measures to optimize project outcomes and minimize project risks.Monitor project progress, tracking key milestones, deliverables, and resource utilization against established project plans.Generate regular status reports, providing project updates to stakeholders and leadership teams.Proactively identify and address deviations from the project plan, implementing corrective actions as needed to keep projects on track.Stay abreast of industry trends, emerging technologies, and best practices related to ERP assessment and project management.Drive continuous improvement initiatives within the project management function, identifying opportunities to streamline processes, enhance efficiency, and optimize project outcomes.Encourage innovation and creativity within the team, fostering a culture of continuous learning and development.Qualifications:Very qualified Senior PM with currently active PMP Certification.Must have prior Government Sector experience.Proven experience of at least 7 years in project management, specifically leading ERP assessment projects.Strong understanding of ERP systems and their implementation processes.Excellent leadership, communication, and interpersonal skills.Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).Ability to effectively manage multiple projects simultaneously, prioritize tasks, and meet deadlines.Demonstrated ability to build and maintain strong client relationships.Strong analytical and problem-solving skills, with a keen attention to detail.**********************************************************************I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.Satwinder "Sat" SinghLead Technical RecruiterCompany Overview:Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward.Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.