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Regional Recruiter Salary in Atlanta, GA

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Executive Director, Sales Enablement & Operations
TheCollegeBoard, Atlanta
Executive Director, Sales Enablement & Operations, State & District PartnershipsCollege Board - State & District PartnershipsLocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office)Type: This is a full-time roleAbout the TeamState and District Partnerships (SDP) is laser focused on growing and maintaining College Board's core businesses as market dynamics change. SDP colleagues serve as the primary liaisons to states and districts which use College Board programs and services. Within SDP, the Business Planning & Operations (BP&O) team is focused on the development and implementation of efficient overall business processes within the division and with cross-organizational teams to achieve clean delivery of our programs. We use data, observation, experience, and creativity to guide decision making and process development. We serve as a resource for the planning and operations of the division; encompassing the units focused on large, state and district partnerships, International, and Unified State Strategies. Our team works to provide opportunities to students through promoting the use of College Board programs and services including the SAT Suite of Assessments, Advanced Placement, and BigFuture.About the OpportunityAs the Executive Director, Sales Enablement & Operations, you will report into the Vice President & Operating Officer, SDP. You will provide overall leadership and management for the Sales Enablement & Operations team and provide service supports and deliverables for the division. You are directly responsible for setting and executing the strategic direction of the sales operational components necessary to ensure success of SDP as a division. You will work closely with the Regional Vice Presidents (RVPs) to understand their teams' needs, lead the management of sales operations in support of the regions' strategic sales and service activities. Through your work, you will manage a team that provides sales enablement for regional account management teams, ensures successful infrastructure is developed and maintained for sales operations, and leads the organization's proposal development, response, and revenue contract processing operations.In this role, you will:Own Strategic Sales Enablement (40%)Set the overall vision and strategy to align the sales enablement systems and infrastructure to support the overarching sales strategyCreate and operate systems to enable the team to execute against a sales enablement program with a focus on increasing volumes and delivering an excellent experience for our customersOversee the development, execution, and maintenance of sales pipeline infrastructure in Salesforce, in collaboration with Technology, and related resources, trainings and synergy with Unified State Strategy (USS) and regional teamsIn collaboration with Office of the SVP (OSVP), lead and manage the development of accurate data to facilitate goal setting at the division level by clarifying metrics and ensuring goals can be accurately cascaded and measured throughout the division.Work in close collaboration with RVPs to implement sales enablement strategies. Work with regional leadership to identify customer segments and develop systems to track progress towards regional goals for various customer segmentsIdentify how public policy, communications, marketing, partnerships support our strategy and value propositionWork with regional sales leadership to develop, execute, and update/optimize overall sales enablement strategy for two to four years in the future, collaborating with SDP leadership, anticipating account management needs, and aligned to divisional and organizational priorities.Lead and design sales incentive plans, as appropriate, in collaboration with OSVP, Talent, and Finance.Create the tools and structures to monitor and support the work aggressively in service of the account managersBring new ideas and recommendations on ways to enhance our sales/service work, grounded in sales best practices, research and field intelligenceStrengthen Service delivery models by executing on efforts in consultation with account management teams to create a consistent service delivery model for standard service offerings connected to SDP playbookLead Salesforce enhancement strategy that will track and report outcomes from sales and service activities, which captures field intel, progress to goal, short-/long-term opportunities, growth/loss of business, etc.Oversee trainings on sales enablement and related processes, ensuring they are engaging, relevant, and immediately useful to account management teams to drive sales and/or service outcomesMaintain and execute a philosophy of constant improvement to simplify, eliminate, automate, or build processes that meet the demands of today's needs as well as those of one to three years in the future, working across departments and divisions with key stakeholders to plan and execute changesBuild a trusted relationship with the sales team to deliver to account management teams data that help focus their time and efforts in determining states/districts/regions with growth opportunities for our programs and servicesLead data reporting and analysis for the division, creating and delivering high quality, consistently accurate, and useful standard reports and dashboards that show progress to goals and accelerate understanding of territories with opportunities for growth. Provide ad-hoc reporting as needed.Provide Leadership and Management (40%)Lead sales enablement and operations strategy development and execution for a cross-divisional and multi-functional team to ensure alignment with organizational, divisional and regional goals related to sales and service (including with RVPs)Support on streamlined USS process to drive the effective scaling of solutions across statesProvide coaching and support to ensure the team meets its goals, remains engaged, and contributes meaningfully to our missionOversee the development of and progress towards team goals and metrics, reporting through dashboards that focus and drive actionCoach each team member to grow and develop their skills and competencies, building upon their superpowers to accomplish outstanding resultsMeet regularly with SDP and cross-organizational executives to ensure alignment in strategy with regional goals and organizational priorities, forging the scope of sales, service and implementation domestically and internationallyPartner closely with executive leaders of other teams within and outside of SDP to ensure alignment and strong collaboration/integration of sales team practices and needs (e.g. Office of the SVP, Unified State Strategy, Strategy, Programs, Legal, Technology, Operations, Marketing)Represent SDP as the Sales Operations leader, with expertise in the integration of technology platforms (e.g. Salesforce, internal BI tools, data feeds, marketing leads, etc.) in a complex organization. This will drive goal tracking, metric development, and account strategy. Serve as the subject matter expert on all things sales-related and advocate across various divisions for what SDP needs to meet and exceed sales targets in short and long term.Manage Sales Operations (20%)Ensure on-time, consistent, and highly accurate processing of all revenue contracts, data privacy agreements, district/state technology agreements, and other client forms related to the purchase of our programs and services in collaboration with programs, operations, technology, finance, legal, and other internal partnersLead the annual update of sales processes, terms and conditions language/riders, Salesforce integration, in collaboration with program, legal, technology, and other internal partners.Communicate to and train the SDP account management team on updates for each program's sales cycle so that they can effectively engage in strategic selling with our state and district clientsLead the organization's process and efforts to respond to requests for proposals and requests for information from state, district, and higher education clients, ensuring the organization and your team submits the best possible proposal to win the business by collaborating with key leaders across divisionsFacilitate internal conversations when needed to help leadership and different divisions arrive at an agreed upon approach that meets both client and organizational needsAbout YouYou have:Ten to twelve years of directly related, progressively responsible work experience at the senior levelExperience leading high-performing teams with demonstrated success in management of a cross functional teamExperience setting the vision and strategy for infrastructure that drives sales and service strategies, plans, incentives, and procedures along with experience seeing that strategy through execution by designing and implementing the infrastructureDemonstrated resourcefulness in setting priorities and guiding investment in people and systemsExceptional ability to engage and influence C-level executives and team members effectivelyStrong written and verbal communication skills, including excellent oral presentation/public speaking skillsThe ability to proactively communicate about, take on and own challenges (i.e., you are not afraid to take risks)The ability to be flexible, navigate ambiguous spaces and work on multiple, fast-moving projects while also driving toward clarity and solutionsWorking knowledge of data analysis, performance/operational metrics, sales incentive programsDemonstrable competency in strategic planning and business developmentExpertise in planning and budgetingAptitude in decision-making and problem-solvingIn-depth knowledge and understanding of primary, secondary, and higher education environments, and of educational systems (e.g., schools, colleges, departments of education, agencies) preferred, but not requiredThe ability to travel one to two times a monthAuthorized to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $144,000 to $215,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. 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PEPI: Director, Sales Force Effectiveness—Commercial Excellence (OPEN TO ALL U.S. LOCATIONS)
Alvarez & Marsal Private Equity Performance Improvement Group, LLC, Atlanta
DescriptionAlvarez & Marsal Private Equity Performance ImprovementPEPI: Director, Sales Force EffectivenessCommercial Excellence(OPEN TO ALL U.S. LOCATIONS)Alvarez & Marsal, a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services, is seeking to expand its Private Equity Performance Improvement (PEPI) Commercial Excellence team in various locations throughout the U.S. With more than 8,500 professionals based in 40 locations across North America, Europe, Asia, and Latin America, our firm excels in problem solving and value creation. Drawing on a strong operational heritage and hands-on-approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value.A&Ms Private Equity Performance Improvement Services (PEPI) practice, with offices throughout the US, focuses on serving middle market and large cap private equity firms who have engaged A&M to help improve operating results at their portfolio companies.Our professionals are aligned with a PEPI service line to promote the development of deep functional skills & experiences and to maximize our ability to tailor solutions to solve our clients' business issues.Our PEPI services include:Commercial ExcellenceRapid ResultsCDD/StrategyInterim ManagementM&A ServicesSupply ChainCFO ServicesThe Commercial Excellence team is a growing business targeting high growth in the next 2-4 years. We offer excellent opportunities for career advancement and building leadership skills. The leadership team is focused on providing career development, training and exposure to international business assignments. Job Description Advise companies in the areas of Revenue & Margin Managementsales force effectiveness, margin management, marketing optimization and interim sales leadership. Our team focuses on driving performance improvements in top-line revenue, margin improvement and marketing mix optimization. The ideal candidate must be capable of managing teams of Alvarez & Marsal professionals to address complex business challenges within the Commercial Excellence. The right person will be highly skilled at communicating with C-level management, conceiving, and structuring analytical plans to uncover drivers of performance, designing actionable solutions to particular Revenue & Margin Management issues, and developing implementation plans.The Director, Salesforce Effectiveness will be responsible for leading teams that execute our clients ongoing Revenue & Margin Management programs, design B2B and B2C customer measurement solutions, and deliver data-driven business insights. In addition to project work, you will also be expected to contribute to the creation of intellectual property and internal team building. You will be expected to learn new concepts quickly, stay abreast of advances in technology and related fields, and apply your experience to creatively solve our clients business problems. Sales Force & Market Coverage Develop transparency into market trends, competitive dynamics, growth opportunities, and customer and end-user behavior and purchasing decisionsAssess and recommend optimal salesforce design and organization structure, coverage, and productivity improvementReview and adjust sales incentive / compensation plans to ensure they align with company profitability goals / objectivesEvaluate time spent by salesforce on value-add activities and effectiveness of their customer interactions, and recommend solutions Sales Process & Operations Review and optimize a consistent sales processEnsure leads are efficiently generated & converted into profitable sales, and sales is held accountable to KPIs and metricsReview usage of advanced tools and technologies including CRM to drive accountability and establish greater visibility into the sales pipeline Segmentation and Channel Optimization Assess the customer segments and channels to optimize the go-to market strategy to gain differentiation and competitive advantage Professional Skills Project Management: Own and manage the high-quality execution of individual projects. End-to-end project management will include roadmap design, management of the project team and plan, and development and presentation of final deliverables.Project Fulfillment: Contribute to project work by combining creative problem solving with analytical rigor to drive actionable insights. Representative project work includes developing reporting frameworks and dashboards, performing B2B/B2C customer segmentation and statistical modeling, and managing digital community & social media execution and measurement.Data Manipulation & Analysis: Work with project team to understand, manipulate and analyze client and market data using various tools, which may include: MS Excel, SQL Server, BI tools such as SSRS or Tableau, and statistical programs such as SPSS or R.People & Team Leadership: Motivate, develop, and challenge all members of project teams to exceed client expectations. Provide value-added thinking and mentorship to ensure junior team members develop over time and are satisfied.Client Relations: Manage client relationships on a day-to-day basis while collaborating with internal client team members. Partner with client teams to define project requirements, develop hypotheses, gather data, brainstorm alternatives, and generate recommendations. Qualifications: Industry Experience, B2B, and Business Services; experience working with PE and/ or PE relationships is a plusStrong financial acumen, understanding of P&L and cost drivers; proven ability to build a quarterly/annual business plan7-10+ years experience running a B2B sales team (at a Regional Sales Director level or RVP/VP level) and has held responsibility for forecasting, building/managing a sales pipeline, and holding sales reps accountable to results, managing coverage, performance and compensationFamiliar with, and has used CRM tools such as Salesforce for dashboards, reports, metrics and analytics to run a sales team through CRM dashboards, familiarity with CRM such as SalesforceAnalytically driven and exposure to various tools and technologies, including relational database (SQL), BI (Alteryx, Tableau), statistical (SPSS, R), web analytics (SiteCatalyst, Google Analytics)Strong quantitative mindset combined with excellent communication and interpersonal skillsExceptional project management and presentation skillsOutstanding people development and management skills; ability to lead junior team members and help guide their careersDemonstrated experience providing intellectual and task leadership on complex projectsAbility to work independently in an unstructured environment, think on your feet, and respond with confidence and creativityConsulting experience preferred (not required)MBA from a top-tier university preferred (not required)Open to all U.S. locationsThe salary range is $150,000 - $225,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. 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Structural Engineering Market Leader
LJB Inc., Atlanta
DescriptionLJB Inc. is a national engineering firm that provides civil and structural engineering, as well as geospatial, safety and environmental services. Our diverse expertise, client base, and geographies have enabled LJB to serve clients in all 50 U.S. states and several countries.At LJB, we think bigger and are committed to improving the quality of life for our clients, communities, and employees. LJB's structural engineers and designers have earned a reputation as experts in cost-efficient structural design. We are the structural designer of choice for architects, general contractors, and owners throughout North America.We are looking for candidates to fill the position of Structural Engineering Market Leader. The Structural Engineering Market Leader is an engineering sales role that is responsible for establishing, growing, and maintaining LJB's position as the preferred service provider in their sales market. They will leverage their engineering and sales experience to develop & foster strategic client relationships, as well as manage teams of talented professionals in the successful delivery of projects to exceed client expectations.STRUCTURAL ENGINEERING MARKET LEADER MAJOR DUTIES AND RESPONSIBILITIES:Client Development and Management:Responsible for overall sales strategy within their structural engineering market expertise. These markets include Health care, Cold Storage facilities, Data Centers, and ManufacturingLeads business development activity in their sales market by maintaining healthy client relationships with existing clients, exploring expansion with existing clients, and developing new clients through proactive sales initiatives.Responsible for maintaining a pipeline of near-term and long-term project opportunities.Responsible for identifying new client targets, securing, and completing initial discovery meetings.Includes development of regional clients in current LJB geographies (SW OH, Houston and Charlotte) as well as national clients within their specialized sales market.Responsible for using their engineering expertise to complete performance evaluations with key clients and/or on their key projects.Maintains a strong technical knowledge of design trends and engineering features specific to their sales market and can speak intelligently about trends and features to demonstrate LJB's expertise.Reputation Creation and Management:Works with Corporate Marketing to assist with developing LJB's story within their sales market.Identifies and attends industry networking events to gain market intelligence and to build relationships with clients and influencers.Pursues presentation opportunities annually.With Corporate Marketing's support, writes articles (independently or with clients) to demonstrate LJB's thought leadership regarding their sales market.Project Management and Oversight:Responsible for the proposals for their sales market/projects, including scope of work, deliverables, schedule, and fees.Coordinates the planning and execution of projects within their sales market.Uses their engineering expertise to collaborate with assigned project managers/team members in the execution of projects.Self-performs engineering project management as appropriate/required and provides direction to the team assigned to the project.STRUCTURAL ENGINEERING MARKET LEADER MINOR DUTIES AND RESPONSBILITIES:Supports the projects and the project managers by attending interviews and design review meetings, as needed.Monitors the progress of active projects and supports project managers to take appropriate actions on a timely basis.(Future State) Supervises a small team of project managers dedicated to their market.Mentors assigned project managers so that they learn, understand, and anticipate market specific critical success factors and design approaches (e.g., Good Manufacturing Practices (GMP) for food industry).Other duties as assignedSTRUCTURAL ENGINEERING MARKET LEADER QUALIFICATIONS AND EDUCATION REQUIREMENTS:10+ years' experience required in structural engineering, sales, and project management with leadership responsibilities, required.Bachelor's degree in structural engineering required. Master's degree or Project Management Professional (PMP) preferred.STRUCTURAL ENGINEERING MARKET LEADER KEY COMPETENCIES:Knowledgeable on LJB design processes and helps develop additional processes as needed.Experience with industry regulatory processes and agenciesSuperb leadership, organizational, and communication skillsCommunicate in-depth information for the purpose of interpreting and/or negotiating.LJB offers competitive compensation packages, which includes paid time off, a 401(k)/profit sharing plan, tuition reimbursement, flexibility, and mobility. LJB Inc. is an Equal Opportunity Employer including veterans/disabilities. If you are a self-starting individual who wishes to join an established team that believes in excellence in the workplace, this opportunity is for you.Note: At the current time LJB will not sponsor applicants for work visas.Recruiters or staffing agencies: LJB Inc. is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to a LJB Inc. employee without a current, fully executed agreement on file. Please direct all communications to the HR team.
Senior Employer Brand Coordinator
Alvarez & Marsal Holdings, LLC, Atlanta
Description About A&M Alvarez & Marsal is a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services. With almost 9,000 professionals based in 70+ locations across North America, Europe, Asia, and Latin America, our firm excels in problem solving and value creation. Drawing on a strong operational heritage and hands-on-approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value. Position Overview A&Ms Global Marketing Team is seeking a results-driven Employer Brand Coordinator to execute A&M brand campaigns using third-party and internal promotion platforms and technology.The Employer Brand Coordinator is part of a dedicated team, focused on increasing A&Ms brand as the place to build and evolve a career. This role will work closely with the Global Marketing Team and play a crucial role in elevating A&Ms brand by helping promote A&Ms culture, firm leadership, core values, and the incredible individuals who contribute to the firms success.The ideal candidate will be a self-motivated, proactive individual with strong verbal and written communication skills, well organized and project oriented. This individual must be comfortable forming relationships with and communicating with senior stakeholders and collaborating across global teams.Candidates for this role are not required to have experience working with the following platforms, but familiarity with them will be important.Glassdoor/ Indeed / FishbowlLinkedInKununuJob Teaser / XingVaultProfessional Diversity NetworkHandshake Primary Responsibilities: Ensure A&Ms representation and reputation are consistent across all targeted platforms.Establish a cadence for updates on all platforms.Manage relationships and coordinate regular communications with key stakeholders.Measure and assess project efficiencies and identify improvements.Work with third-party vendors to discuss project scope and agree on budgets and estimates to be provided.Coordinate with regional Talent Acquisition teams to ensure the accuracy of profiles and adjust content based on recruitment needs.Coordinate with regional Talent Acquisition teams to promote hiring events, campaigns and initiatives. Technical Skills: Proficiency in Microsoft Office applications Understanding of digital advertising and related platformsUnderstanding of marketing writing, communications and proofreadingSharePoint Education: Bachelors degree or equivalent requiredThe salary range is $65,000 - $95,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.#LI-LP1
Regional Demand Manager - Revenue Operations
Workday, Atlanta
Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamIt's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.About the RoleWorkday's Revenue Operations Demand Management team is seeking a Regional Demand Managers responsible for owning the development of Regional integrated Demand Plans aligned to our go-to-market operating priorities and segments of operations. This individual will work with internal partners from across the business to build out a regional demand plan of record, working across marketing, CSD, and Field Sales. They will recommend the optimal demand gen-mix as well as monitor plan performance, developing proposed changes as needed. Additionally, they'll also work directly with sales leadership in the creation of their Sales Unit Demand Plans identifying the set of GTM initiatives, sales plays and programs to enable outbound sales pipeline generation and creation of early stage opportunities. The ideal candidate has business consultation experience, thinks strategically, and has the proven ability to lead from plan ideation through execution and analysis.About YouBasic Qualifications:8+ years experience in B2B sales and/or marketing program management or agency account management.Other Qualifications:Keen understanding of go-to-market models, model design and approaches to operationalizationUnderstanding of how to align demand plans across the buyer's journey.Proven ability to influence at all levels and work effectively with cross-functional teams.Strong ability to use data to generate insights and recommendations, analyze issues, propose creative solutions, and improve processesAbility to work independently, take initiative and be proactive in ambiguous situations.Outstanding communication and presentation skills with the ability to easily and intuitively adapt content to various types of audiences.Strong verbal and written communications skills; attention to detail and ability to refine communications and content for ideal consumption and actionFamiliarity using various project management tools.Familiarity with sales and marketing automation platforms and sales content management systems.Experienced user of Salesforce, Excel and other sales analytics software.Ability to develop monthly reporting processes for sales management and stakeholders, including KPI dashboards & scorecards, across all stages of a designated portfolio of GTM sales plays and campaigns.Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Vice President, Customer Engagement
TheCollegeBoard, Atlanta
Vice President, Customer EngagementOperationsRemote, with hybrid options available in New York City or Reston, VAType: This is a full-time position About the TeamCollege Board's Operations division (130 ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading exciting work to advance customer experience through the use of innovative solutions, products and technology to enhance the delivery of digital assessments.The Customer Engagement department (65 ppl) is a combination of customer and technical support teams augmented by vendor operations, training and forecasting/planning to deliver all aspects of multi-channel support to our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year.This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to provide a positive and effective overall customer experience.About the OpportunityYou'll direct our day-to-day customer engagement work and all aspects of customer support and service, plus guide customer experience strategy and vendor operations aswe aim to deliver a positive experience for each College Board customers. This position is responsible for the delivery of services and support for our wide range of customers, including educators, students, parents, states and districts. You will also be a key contributor to our Operations leadership team as we complete our transition to a digital testing operation. Ready to lead an extraordinary team? Keep reading!In this role, you will be required to excel at the following to deliver effective and positive customer experience and support through excellent service, innovations and operational enhancements:Strategic Leadership: Develop and execute the strategic vision and roadmap for Customer Engagement aligning with the overall College Board mission and Operations division priorities.Team Leadership: Provide strong leadership and direction to the Customer Engagement team, fostering a culture of collaboration, excellence, inclusion and customer-centricityOperational Excellence: Drive operational efficiency and effectiveness across all Operations customer-facing functions and large external vendors, optimizing processes, workflows, and systems to enhance customer satisfaction and drive business resultsCustomer Experience: Champion a customer-first approach throughout the organization, ensuring the delivery of exceptional experiences at every touchpoint of the customer journeyCross-functional Collaboration: Collaborate closely with Program, Product, Technology and Field leadership, as well as Communications and Marketing to ensure alignment on customer needs, product enhancements, and go-to-market strategiesPerformance Management: Define key performance metrics and benchmarks for Customer Engagement, regularly monitoring and analyzing performance data to drive continuous improvement and operational excellenceCustomer Advocacy: Leverage the voice of our external customers and establish the people, processes and data required to advocate for them through a focus on their needs, feedback, and challenges to influence program and product policy and communications.Talent Development: Recruit, develop, and retain top talent, providing coaching, mentorship, and growth opportunities to empower team members to reach their full potentialRisk Management: Identify potential risks and issues impacting customer satisfaction and experience and operational delivery, developing proactive mitigation strategies to address them effectivelySpecific Responsibilities include:Set Vision & Strategy (40%)Set the overarching vision and direction for customer engagement at College Board and ensure a strong customer experience that is differentiated based on customer needs and expectationsFoster a customer experience mindset and framework for processes, products and decision-makingWork closely with different stakeholders across the organization to provide a strong service to our customers by addressing the root of the problemDevelop a deep understanding of College Board's customer base to drive change initiatives, business strategy and technology enhancement programs that improve the support and success of customersDevelop, monitor, and report on critical measurements and metrics that drive high levels of customer satisfaction; define clear measurements of successSet a strategic vendor management and optimization strategy for a wide range of customer support models, with a focus on cost management and experienceProvide Team Leadership & Management (40%)Effectively manage a high-performing, remote team of 5-8 direct reports to ensure they are engaged and working effectively toward accomplishing goalsProvide the leadership necessary to deliver results across the teamBuild and drive a performance-based culture and actions to support an inclusive and engaged teamEstablish critical forecasting and planning capabilities and anticipate and manage work volumes and budgets based on data; responsible for managing a vendor budget of ~$30MEnhance the customer support vendor management functionDrive Continuous Improvement & Innovation (20%)Provide actionable intelligence and insights via thorough analysis and assessment of all escalation data that comes into the teamMake data-driven decisions on continuous improvement for our escalations programs based on that analysis and insightsFoster an innovative culture to explore technology, AI and other solutions to help drive efficiencies in support models and improve experience metrics.About YouYou have:15+ years of directly related experience in customer operations, customer experience, or customer service with 5+ years in an executive leadership positionDirect experience working in a customer service call center, either as an individual contributor or in a management capacityDeep understanding of industry best practices, trends, and technologies related to customer operations and supportA proven track record of developing, coaching, training, and retaining top talent with high levels of engagementThe ability to empower others and effectively delegate work with accountabilityProven track record of driving operational excellence and delivering exceptional customer experiencesExcellent communication, negotiation, and interpersonal skillsAbility to thrive in a fast-paced, high-stakes, and dynamic environment and lead through changeExceptional strategic thinking, analytical and planning skills - you can build a strategy, connect the dots, and build towards the futureExperience as a highly collaborative leader with ability to influence others and build strong relationships across internal and external stakeholdersThe ability to communicate effectively with product leads and technologists to meet and drive business requirementsExperience leading high-visibility projects from start to finish with measurable resultsFluency with data and confidence in making data-driven decisionsDemonstrated success managing complex customer escalationsA passion for education and the impact that educators have on studentsThe ability to travel, at least once a monthEligible to work in the United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and panel interview, finalist interview and reference checks. This is an approximately a 10 to 12-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $176,000 to $260,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsWe know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizationsWe offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time#LI-Remote#LI-CW1
Executive Director, Sales
CSG, Atlanta
Hi, I'm Amy Fetchko, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. The Executive Director, Sales develops, communicates, and implements the strategic direction for the sales function within designated territories and accounts; acting as a conduit for regional input. This role leverages advanced business and industry knowledge; while challenging the assumptions of potential customers in order to generate new sales opportunities through the creation of unique and compelling solutions, value propositions, messaging, positioning documents, and presentations that align CSG with our target markets. Additionally, this role builds a sales team that is capable of driving results at regional/account and/or group targets. The Executive Director, Sales is an evangelist for CSG and the full suite of products and solutions.We are looking for an Executive Director of Sales who will:Lead the sales management process for the defined territory and/or accounts. Design, build, and implement strategies that enhance business performance in CSG's target markets within new and existing account bases. Provide leadership to the sales team to identify, qualify, and create account plans. Successfully execute against those plans through the creation and presentation of a complete value proposition, as well as the negotiation and pricing of contractual terms. Teach the customer unique insights about how our products can help them compete in the marketplace and deliver ROI, tailor messaging to each decision-maker across the organization, and influence the sales process while overcoming objections to customer aversion. Develop advocates and relationships across the customer organization that can assist with building consensus on behalf of CSG. Track economic and industry trends as well as competitive threats and understand its implications on customer business with both existing and new target accounts. Shares knowledge and insights with both internal and external colleagues. Ensure the pre-sales team is current with technology and industry trends. Responsible for the financial management for the territory and/or accounts that includes revenue growth plans, forecasting, budget planning and monitoring, expense management, financial planning and reporting, and allocating individual targets for the sales team. Lead the sales team to identify the customer requirements and partner with the pre-sales and solution architect teams to design a product set or solution to meet those requirements, evangelize the proposed solution, and adjust the solution as necessary for the customer. Build a team capable of meeting or exceeding assigned productivity and profitability quotas while maintaining a high level of customer satisfaction. Drive the team's pursuit of both new business and additional business development opportunities within target accounts with regard to product enhancements or initiatives. Guide sales team on generating solutions to mitigate potential risk to deal closure.Responsible for effective demonstration of managerial practices to include: the identification and recruitment of key strategic talent in the region and/or territory, providing day-to-day leadership to the sales and support teams, distribution and explanation of sales plans, the establishment of clear roles, responsibilities, regions, and/or accounts for team members, as well as the overall coaching and performance management of a high performing sales and support team. Management/Leadership CriteriaStrategic Planning Responsible for planning over a 1-2 year time horizon. Establishes sub-functional direction and implements strategic objectives across one or more sub-function(s) in alignment with corporate vision and objectives. Provides directional guidance to subordinate managers, may drive functional strategy.Scope & ComplexityResponsible for the short and medium-term initiatives and direction of one or more sub-function(s), either on a global or regional basis. Collaborates with senior leaders to develop functional vision and strategy. Provides management oversight, responsible for the sub-function budget(s). Proactively allocates resources across projects, teams, and functional areas. Determines processes and practices to efficiently deliver objectives. Often establishes or informs company-wide policies and procedures.Decision-MakingDecision-maker for administrative, operational and other matters impacting the outcomes of the function. Decisions will have a significant long-term effect on the company's success and large financial impact. Evaluates effectiveness of projects, programs and people against established criteria. Issues require in-depth knowledge of business unit(s)/ functional area(s) and the company. Problem-SolvingIssues are often abstract and require thorough assessment of intangible variables to identify fundamental challenges and ensure successful implementation. Expert knowledge of functional area(s), company-wide strategies, and business climate. Expected to generate innovative concepts and promote/implement new ideas.Is this opportunity right for you? We are looking for candidates who:Hold a BS/BA degree in business or related fieldMinimum of 10 years of experience in sales of software products and services; payments background a plusMinimum of 8 years of sales leadership with demonstrated success leading sales teamsTravel domestically up to 25% of the timeKnowledge, Skills and AbilitiesAdvanced financial management skillsExpert ability to identify, qualify, and prioritize prospects with demonstrated results while leveraging SME to gain credibility with key prospectsExecutive level presence with the maturity and strategic planning experience to lead large, complex sales opportunitiesAbility to assess a situation and quickly formulate the correct solutionAdvanced verbal and written communication skills with the ability to influence and negotiate complex sales dealsDriven with the ability to achieve/exceed sales quotasProven track record as a change manager and adept at building high performance partnerships while driving transformational breakthroughs within target accountsMust have an entrepreneurial spirit, is a self-starter, and innovativeSolid commitment to sales and customer service with good initiative and follow-throughOur Guiding Principles Impact Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen. Integrity Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are. Inspiration Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. CSGer Perks & BenefitsWork from Home, in-office, or hybrid Employee Belonging Groups Healthcare: Dental, Medical, and Vision Paid Vacation, Volunteer, and Holiday Time Off And so much more! If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Story CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here Position Pay Range:This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.$153,123.03-$244,997.48This role is eligible for bonus and equity.Location(s):United States Remote
Regional Sales Director
Workday, Atlanta
Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamWorkmates pride themselves on winning while having fun! That means supporting each other while driving accountability for amazing results and performance. This team is no different. Everything we do inspires a brighter work day for all. The Enterprise Management Sales team at Workday helps the company to continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring their best self, and get better by pushing and developing themselves and the Workmates around them.We are looking for an exceptional leader with a stellar sales record that will capitalize on strategic accounts, be a self-starter and love working in a dynamic environment with an amazing team of people.About the RoleAs a Regional Sales Director, you will use your extensive sales and leadership experience to lead, coach and mentor a team of Senior Account Executives selling Workday's Solutions. You will lead a team of passionate, enthusiastic and motivated people who want to be part of one of the most innovative and disruptive cloud companies on the planet. In this role, you will:Be a key leader focused on driving new business for WorkdayLead a team focused on driving complex sales cycles through orchestrating internal teams of pre-sales, value management, bid management, inside sales, marketing and sales supportUse your experience to lead, coach and mentor a field sales team for your assigned territory Employ effective selling strategies to successfully position Workday as a viable cloud partner of choice to alternative to legacy ERP solutions.About YouBasic Qualifications:~2+ years of field sales management experience as a SaS company, ideally focused on new business acquisition, with additional ~10+ years as a field sales representativeExperience selling cloud/ SaaS/ ERP solutionsExperience in cultivating relationships with partners and alliancesExperience managing complex sales cycles from start to finish with a track record of successful revenue/quota attainmentExperience as a leader in a team selling environmentOther QualificationsUnderstanding of the strategic competitive landscape by staying up to date with trends and customer needs so you can effectively position Workday solutions within accountsProven experience of pulling together different business units to maximize on salesExperience maintaining accurate forecasting data and business modeling for senior leadershipSelf-starter attitude with the ability to work in a dynamic environmentWorkday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Primary Location: USA.GA.Atlanta Primary Location Base Pay Range: $180,000 USD - $220,000 USD Additional US Location(s) Base Pay Range: $180,000 USD - $220,000 USDOur Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Clinical Outreach Representative
ABA Centers of America, Atlanta
Brief DescriptionClinical Outreach Representative - ABA Centers of AmericaGeorgia RegionAbout ABA Centers Of AmericaABA Centers of America is a healthcare startup experiencing steady growth while revolutionizing the autism care field. We provide ABA (Applied Behavior Analysis) therapy and diagnostic services to our clients and families in our centers, in homes, and in the community. Our teams also support a small group of affiliated addiction treatment centers and related companies.We are currently in 9 states with over 30 clinical service areas, and our roadmap will bring us to 10 states and more than 50 clinical service areas over the next 12-24 months. We have the resources and talent usually found at a more mature organization, including fully staffed teams to support marketing, IT, accounting, and clinic growth.Growth OpportunityAre you a high-performance business-development professional with proven healthcare and/or pharma industry experience who knows how to get past gatekeepers and win over docs and healthcare decision-makers? Tired of the same old corporate sales routine? We've got a great opportunity for you with a growing company that makes a real difference in the lives of kids with autism and their families.Under the direction of EVP of Clinical Outreach, the Clinical Outreach Representative is responsible for developing and maintaining relationships with referral sources and establishing a pipeline of prospective new clients. You'll work closely with the clinical team to ensure that all outreach activities align with our organization's mission of providing autism services to more people with little or no waiting period.What You'll Be DoingEstablishing and maintaining relationships with referral sources, primarily doctors and neuropsychologists, parent advocates, influencers, community agencies, pediatric medical groups, and other potential sources of new client referralsDeveloping an active pipeline of potential new clients, updating management and clinical teams regularlyQualifying leads from marketing campaigns and referral sources as potential new client opportunitiesOrganizing clinic tours and events with potential referral sourcesMaintaining a working knowledge of health insurance in the region to advise caregivers on financing services and aid in qualifying leadsManaging the intake process, including obtaining demographic, insurance, consent, and other information from prospective clientsWorking with internal benefits coordinators to verify benefits, obtain authorizations, and finalize contracts to provide servicesHandling public relations activities, including strategic relationships with state and community agencies/advocacy groups and attending regional eventsAssisting the Marketing department in creating brochures, presentation decks, and other materialsRequirementsEducation/Experience and Other RequirementsBachelor's degree in Business, Marketing, or a related field preferred3-5 years of experience in a business development/sales role with a pharmaceutical, medical device, or healthcare services organizationAbility to travel and be on the road 75% of the timeConnection to existing pediatrician network is a plusAbility to maintain clean background/drug screenings and driving recordExpertise NeededUnderstanding of ABA (autism care), early childhood education, or social services a plus Ability to spend at least 50% of the time searching for new referralsHealthcare experienceClient service expertise with high-level understanding of phone and email etiquetteAbility to think proactively, collaborate, and adapt to various situationsCommunication and strong follow-up skillsHigh energy and the ability to grasp concepts quicklySummaryBenefitsThree weeks of paid time off (more added with tenure)Medical, dental, vision, long-term disability, and life insuranceFlexible Spending Account (FSA) and Health Savings Account (HSA) optionsGenerous 401(k) with employer match up to 6%ABA Centers of America CultureABA Centers of America is determined to maintain its startup culture with a team of seasoned professionals working toward a shared vision of creating the nation's leading provider of autism care. All our decisions are data-informed, mission-driven, and client-centric.Recruiter ID: