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Director - HCMS and Compensation
Jackson Healthcare, Alpharetta
OverviewJackson Healthcare and our family of companies provide healthcare systems, hospitals and medical facilities of all sizes with the skilled and specialized labor and technologies they need to deliver high quality patient care and achieve the best possible outcomes - while connecting healthcare professionals to the temporary engagements, contract assignments and permanent placement employment opportunities they desire.Headquartered in metro Atlanta, we're powered by more than 2,600 associates and over 20,000 clinician providers covering all 50 U.S. states.Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.We're always looking to add new talent to our teams. We value diverse professionals at all levels and across multiple disciplines and areas of expertise, who have strong leadership skills, align with our culture, and are committed to excellence.The Director, HCMS & Compensation will manage all HR systems and lead the HCMS team in a service oriented and integrated human resources operations function leveraging Workday HCM. The role is responsible for developing andmaintaining partnerships with IT, Accounting, Payroll, and across all functional HR areas to develop and integrate innovative technical solutions in support of business objectives. Develops, implements, and modifies systemrequirements for Workday and other HR systems. Oversees the maintenance of internal database files and tables. The Director, HCMS & Compensation will develop and oversee the execution of tactical plans to assure that HCMS supports the Company's strategic objectives. They will ensure system and process documentation is maintained and current to ensure compliance with various governance and audit requirements. This position reports to the VP, HCMS & Compensation.ESSENTIAL JOB DUTIES & RESPONSIBILITIES:Act as a subject matter expert on technical projects in support of strategic business needs including system implementations, data migrations, system upgrades, releases related to Workday and other HCM systemsWorkday Core: ESS/MSS Enhancements, BP Updates, Distribute Tasks, Data Audit/Integrity, App MaintenanceWorkday Compensation: Job Profiles, Compensation Grades, Segmented Security Maintenance, Support Annual Compensation Review Configuration and Administration, Total Rewards Support, Market Analysis, One-Time Payments, Plan AssignmentsWorkday Reporting: Enhance Existing Reports and Create new Custom Reports and Dashboards, Manage Custom Report Intake Process, Train Team on Calculated FieldsWorkday Learning: Manage team responsible for maintaining content associated with OpenSesame and Workday LMS, Campaign Launches, Mass-Enrollments and creating solutions for assignment automationWorkday Recruiting: Manage team responsible for Career Site Creation, Questionnaires, Job Requisitions, Offer Letter Configuration, and Weekly Recruiter Support CallsWorkday Absence/Time Off: Configure Time Off and Absence Plans, Testing,Workday Integrations: Partner with Director, Workday Systems to provide input for Workday integrationsWorkday Talent Management: Support Manager, HCM Talent Management in the design, configuration and deployment of Workday talent functionality including Performance Reviews, Development Plans, Mentorship and Succession Planning. Act as "tier-3" support for resolving HR, employee and manager system questions, issues, and requests related to current HR systems platformsProvide technical training and configuration support to HCMS team membersQUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:Bachelor's Degree in HR, Business, Computer Science or Management Information Systems (MIS) or related work experience.EXPERIENCE REQUIRED:Workday HCM Configuration (Core, Absence, Recruiting, Compensation, Talent)Seven (7) to ten (10) years' experience in Human Resource Information System (HRIS) administrationThree (3) to five (5) years' supervisory experience of multiple direct reportsExperience supporting a matrix-structured organizationExperience in resolving complex issues and providing root-cause-analysisFamiliarity with Human Resources concepts, practices and proceduresAdvanced proficiency using Microsoft Office products, particularly MS Excel functionality (e.g., pivot tables, heavydata analysis using formulas, filtering, vlookup, etc.).Creating test cases, test scripts, and executing system/user testingSoftware training facilitation, generating training documentationKNOWLEDGE, SKILLS, AND ABILITIES:Continuous Improvement - Use appropriate metrics, methods and data to manage by fact and monitor, measure and improve processes and practices. Analyze challenges, problems and process breakdowns to ensure that lessonsare learned, improvements made and best practices shared.Drive for Results - Demonstrate and foster a "can-do" spirit, a sense of optimism and urgency, ownership and strong commitment to achieving goals and organizational success, managing work performance and accountabilities.Customer Focus - Develop and deliver customer-centered solutions, providing exceptional experiences, productsand services that meet and exceed customer requirements. Continually stretches to identify and provide new ways to increase customer satisfaction and loyalty.Effective Communication - Prepare and deliver clear, concise, timely and persuasive communications. Actively listen to others and promote the open exchange of ideas and opinions.Innovation - Exhibit willingness to consistently capitalize on opportunities for process/systems improvement.Demonstrated proficiency administering an HCM in a corporate environmentExcellent problem solving, independent decision making and analytical skillsPrevious experience supporting software implementations and upgradesAbility to write and troubleshoot reports using multiple reporting toolsSolid knowledge of database design, structures, and functionalityAbility to document standard work and process flows in a logical and simple mannerAbility to appropriately manage multiple tasks and priorities while continuing to meet deadlinesAbility to communicate and maintain positive working relationships with multiple levels in the organization and with outside vendorsMaintains a high-degree of confidentiality relative to personal data, salary data, benefits data and other personal information maintained in the HR systemsSolid technical problem solving capabilities with ability to explain technical concepts to non-technical usersHighly organized with exceptional attention to detailAbility to work in a team environment while being proactiveAbility to thrive in a fast-paced and ever-changing environmentEEO StatementJackson Healthcare is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
Operations Excellence Segment Team Leader - Cement -
SUMMIT MATERIALS LLC, Alpharetta
Operations Excellence Segment Team Leader- Cement Location Address: Alpharetta, GA 30005 Compensation : Market Pay Value Dependent on Experience Ready for a fast-paced job where you can provide the literal groundwork that connects communities together? Join Summit Materials - a construction materials company leading the industry - where we build the foundation for a better tomorrow. Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We're passionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials. Benefits We care for you and your family: We offer comprehensive medical, dental, and vision insurance plans to support the health of you and your family. We prepare for the unexpected: We offer life insurance, long-term disability, and short-term disability coverage at no cost to you. We invest in your career growth with Summit Materials and beyond: Get access to our Discover Learning catalog with thousands of available courses to support your professional and personal development. You can learn on-demand, at your own pace, and from any device. We embrace your well-being: We know that your well-being is more than just physical. We're here to provide teammates with the resources and tools they need to stay healthy and feel supported, including an Employee Assistance Program (EAP) with free counseling, financial resources, and more. We support your personal goals: We provide a financial foundation as you plan for the future. Our programs, like our 401(k) plan where we match up to 4% of your annual income, are designed to help you prepare and reach your goals for you and your family. We give you time to recharge: We offer our teammates Paid Time Off (PTO) so they can recharge and relax with family and friends. Position Overview The Operations Excellence Segment Team Leader is responsible for the development and execution of programs within their segment to drive Operations performance and profitability improvement through continuous improvement methods. The OpEx STL will partner with the Segment and Regional Presidents and VP of Operations to identify and prioritize strategic improvement opportunities and will implement the Summit Materials Operational Excellence Framework across production operations. Performance KPIs will include safety performance, cost, and Overall Equipment Effectiveness (OEE), and customer service metrics. The OpEx STL will lead, develop, and coach a team of Operations Excellence Leaders who will be assigned to facilities to lead high impact projects, coach employees, Green Belts, in operational improvement methods such as Lean, Six Sigma, Root Cause Analysis. The OpEx STL will also be responsible for leading one to two major programs and will contribute to training programs. The OpEx STL will be accountable for achieving overall financial benefits from operational improvement initiatives. The OpEx STL reports segment progress on initiatives and financial benefits to the segment leadership team, and to the SVP Operations Excellence on a monthly basis. This is a full-time position requiring approximately 60% to 70% travel. The position will be co-located with Segment leadership in Alpharetta, GA. The position reports to the Senior Vice President of Operations Excellence. Responsibilities Partner with the Cement Segment President, Regional Presidents, and VP of Operations to identify and prioritize strategic improvement priorities and translate into site level improvement strategies within the segment. Guide Operations leadership, Operations Excellence Leaders, Black Belts, and plant/functional area leadership in the development of a continuous improvement (lean and six sigma) site-strategy for their facility/operation. Implement the Summit Materials Operational Excellence Framework across production operations within the segment. Mentor direct and downline reports in Operations Excellence methods, change management and matrix leadership. Contribute to skill training program development and delivery following Summit Materials standards. Ensure facilities within the segment define roles & responsibilities and establish project plans to achieve increasing "Excellence" levels (i.e. base, bronze, silver, gold.) following Summit Materials Operations Excellence Framework. Assist in the development of ongoing Lean/Six Sigma strategies and project charters. Assist the plants/functional areas in the development of Key Performance Indicators (KPIs) and targets. Facilitate group sessions, kaizen events, six sigma improvement activities with a variety of hourly/management levels. Cross-business communication of projects, events, and best practices. Coordinate closely with leadership and human resources partners to incorporate Safety, Sustainability and Organizational Development goal and initiatives with Operational Excellence. Qualifications & Experience Bachelor's degree in a related field or 10+ years' relevant experience (materials manufacturing, cement, aggregates, ready mix and/or asphalt experience strongly preferred) Willingness to travel from 50%, up to 90% for periods of time. 10 years of experience in manufacturing operations improvement methods such as Lean manufacturing, Six Sigma, and TQM. Credible certification or equivalent credentials in one or more methods required. Operations leadership experience highly preferred. Detail-orientated with excellent organizational and communications skills. Strong manufacturing process and technical understanding. Excellent leadership skills and organizational abilities. Ability to lead in a matrixed organization. Strong meeting facilitation skills. Proficiency to teach, coach and mentor direct reports, indirect reports, and peers. Excellent problem-solving abilities. High level of integrity and commitment to overall team results. Strong math skills including a strong working knowledge of statistical analysis tools.
Customer Success Manager (Remote US)
Profisee Group Inc, Alpharetta
Mission - Why We Exist, What We Do, and Why We Need You \n\nProfisee exists to empower the possibilities of the data-enabled future. In a world where data drives decisions, opportunity, and innovation, the importance of trusted data simply cannot be overstated. Profisee is a growing Microsoft top-tier partner focused on data management solutions in general and, more specifically, in the area of Master Data Management. \nReporting to our Vice President of Customer Success, the Customer Success Manager (Remote) will be responsible for helping existing customers maximize their usage of Profisee's Master Data Management (MDM) Platform, resulting in customer retention, expanded deployments, and enthusiastic customers helping to promote Profisee. \nIn coordination with various value-added resellers (VARs), you will manage approximately 50-60 enterprise software accounts that span different customer segments (strategic, develop, sustain), that are in different points in their customer journey are using Profisee under different license models (SaaS, subscription and perpetual) and deployment models (SaaS, Platform-as-a-Service within the customer's cloud tenant, IaaS within the customer's cloud tenant, and on-premise). Your a ccounts will span multiple industries. \n\n Only candidates based in the United States will be considered for employment. \n\nYour Performance Objectives - What You Will Accomplish \n\n Objective #1: Platform Adoption:\nYou will work across Profisee teams, functions, and our VAR partners to ensure that both new and existing customers are leveraging Profisee to deliver tangible business value: increased revenue, decreased cost, or decreased risk. New customers: You will engage with day-1 customers as the advocate to ensure that project planning, kick-off, requirements documentation, implementation, and go-live remain on track. Although not responsible for the delivery of those actions, you will ensure that the cross-functional teams who are responsible are tracking, and alert leadership to potential risks or delays. Existing customers: Prioritized by customer segment, you will ensure existing customers are optimally utilizing the Profisee platform to realize maximum benefit from the customer's partnership with Profisee. As needed, you will leverage support, professional services, partners and other leadership to ensure that Profisee is and will continue to deliver value as customers navigate their data journey.\nObjective #2: Retention & Renewals:\nBy ensuring customers are realizing tangible results through platform adoption, each quarter you will exceed 95% gross retention of annual recurring revenue that is up for renewal. Manage business critical escalations: In software, challenges to occur. When new or existing customers experience major challenges with their deployment, you will serve as the quarterback to bring in the right resources to assess the situation, develop mitigation plans, and then ensure those plans are executed to resolve the customer issues. Proactively identify and mitigate risk: By thoroughly understanding the implementation/adoption status and solution significance within your assigned accounts, you will leverage cross-functional teams to help struggling customers realize their data management goals. \nObjective #3: Customer Satisfaction:\nYour cross-functional coordination of Profisee, partner, and customer resources to ensure value realization will create enthusiastic customers who will readily promote Profisee to colleagues and peers. Become the trusted advisor to guide the customer to achieving business outcomes that matter to their organization. As the Profisee customer success manager you are not expected to know every answer or be able to carry out every action item independently. You are expected to leverage your peers, cross functional teams, and Profisee VARs to meet customer expectations along their customer journey. Enable key stakeholders and executive sponsors within our customers to become "Data Heros" within their own organization: By being the reliable go-to to align cross-functional teams both within Profisee and within your accounts, you will enable your customers to unleash the power of their own data. The key stakeholders and executive sponsors that you support will be able to advance their company's objectives, and in so doing, become "Data Heros" within their organization. \nObjective #4: Expansion\nBuilding upon adoption, you will identify additional use cases for the Profisee platform that result in platform expansion or conversion to SaaS.Understand use cases and value drivers across industries: Armed with a fundamental understanding of core business operations across several industries, you will leverage documented customer results and case studies to actively promote additional Profisee use cases among your accounts.Leverage Profisee thought leaders and executives to align to customers' strategic goals: You will recognize high-potential or high-risk accounts and engage cross-functional resources to develop an engagement plan to leverage those cross-functional resources in order gain access to customer executives and to align Profisee with customer strategic goals. \n\nYour Performance Goals - What You Will Accomplish After You Start \n\nIn 30 Days: Understand the solutions and value Profisee delivers, understand Profisee's account segmentation and corresponding engagement motions, and your accounts. \nThoroughly digest and familiarize yourself with 10 existing customer case studies and sit in on six customer demonstrations. Fully understand Profisee's customer segmentation model (strategic, develop, sustain) and the corresponding expected activities by motion (new customer, upcoming renewal, steady state) for each segment, and how it applies to each account in your territory. Invest time with your CSM peers, your VP of customer success, and other internal teams to research and understand the segment, current motion, and implementation/adoption status of each existing account in your territory. Develop your prioritized existing account engagement plan based upon customer segment. \nIn 90 Days: Activate your account engagement plan and engage with 100% of strategic accounts, 90% of develop accounts, and 50% of sustain accounts. Begin managing adoption for net-new accounts. \nEstablish a cadence with existing customers based on segmentation. Understand and document the current utilization of Profisee within each existing customer. For day-1 new customers, you'll be aware of the implementation status and progress toward Go live and ensure implementation and go-live objectives are metMap out key Profisee stakeholders within each customer account and document in Salesforce. Understanding key customer initiatives and priorities that could benefit from the Profisee platform. Sharing use cases and insights with customers to improve a customer's understanding of how they could expand their utilization of Profisee. Build relationships across the Profisee team such as the Presales Team, Value Consultant, product, support, strategy and other team members to bring expertise and value to our.\n\nCompetencies - What We are Looking For \nMinimum five Years Customer Success Experience: with Enterprise Software, Ideally SaaS in the IT sector. The ideal candidate will have demonstrated experience in delivering customer success to enterprise software customers. This will include managing 20 to 75 high touch accounts, in addition to providing examples of helping customers navigate through journey and adoption of complex software solutions, resulting in documented business outcomes, customer satisfaction and high retention.\nExecution: You can demonstrate skills, experience, and results where your planning, organization, team coordination, and follow through were pivotal to customer's success in deploying and utilizing enterprise software. Even with multiple competing priorities, you are able to prioritize your work, ensure flawless follow-through, and escalate for assistance where needed. You should have experience in coordinating teams (think program management) to respond to critical customer escalations and issues. You have tenacity and can break through obstacles and barriers to ensure our customers can realize their desired results. Your customers see you as a trusted advisor who will get things done. Basic understanding of business functions, core IT systems: This is a role for an experienced customer success professional who has helped customers realize value from enterprise software investments. You will already understand the basics of a modern enterprise IT ecosystem and have worked with customers across different industries thereby having gained a basic understanding of how enterprise technology supports core business functions. Motivated and Accountable: You have no problem planning the work, working the plan, and proactively communicating your progress along the way. You can tell us about times when you have rolled up your sleeves, taken ownership of a body of work, and delivered the results despite the obstacles encountered along the way. Kind, humble, and fun: You are the kind of person that values and enjoys working with peers and colleagues, who is always ready to lend a helping hand, and who instinctively goes the extra mile. Profisee has an amazing corporate culture - we want you to love working for Profisee, and to be someone who your peers enjoy collaborating with, spending time with, and investing in.
Executive Coordinator
Premier Anesthesia, Alpharetta
Do you have senior-level administrative support experience PLUS project management background? Premier Anesthesia is seeking an Executive Coordinator to join their growing team - this could be your next great career opportunity! Your skills will be used to support the needs of Premier Anesthesia and ultimately further Jackson Healthcare's strategy and mission: to improve the delivery of patient care and the lives of everyone we touch. Find purpose in your work at a Jackson Healthcare company, winner of numerous "Best Places to Work" and "Heathiest Employers" awards by Fortune and the Atlanta Business Chronicle!POSITION SUMMARY:The Executive Coordinator will provide administrative support to the company President and project management oversight of company-wide projects including cross-functional project implementations and strategic process improvement initiatives. This position is an office-based role and will work closely with the PA leadership team to plan, coordinate, and facilitate project management of key strategic and operational objectives of the company. The ideal candidate will be highly motivated, detailed, responsible, an organized multitasker, and a fast learner. This role requires advanced computer skills (high proficiency with Excel and PowerPoint), adaptability, flexibility, excellent interpersonal skills, project management experience, and the ability to work well with all levels of management, staff, and clients. S/he must be extremely professional and comfortable with maintaining a high degree of confidentiality. ESSENTIAL JOB DUTIES & RESPONSIBILITIES:Project Management and CoordinationManage projects related to the business and operations improvement initiatives as directed by the PresidentAssist with project management methodology to improve workflow mapping of company processes and proceduresAssist with RFP processes, interfacing with vendors and internal departments to ensure successful vendor choice and project implementation from start to finishAssist the VP, Finance and President with planning and managing budgets including annual, quarterly and monthly expense tracking and other key performance indicatorsGather and analyze data, prepare reports, create Gantt Charts and MS Excel spreadsheetsUtilize and update Excel and company tracking tools to prioritize and coordinate workflowsProduce deadline-driven results and support senior staff in providing timely and accurate responses to client questionsBuild presentations for reporting purposes, business analysis, and other deliverables both internal and externalCreate and manage comprehensive processes to track timelines and deliverablesAdministrative Support for PresidentProvide direct administrative support to the President, including scheduling meetings, calendar management, travel itinerary, expense reports, and all other communicationsMeet regularly with President to plan, create, prioritize, and maintain objectives in an integrated management systemAssist President with company-wide communications and other MarCom requests and projectsSystem administrator managing access and privileging for various systemsManage the office organization system including digital filing, contract maintenance system, and other key documentsAssist President and HRBP with company events and employee recognition and incentive programsAssist with the design, creation, and automation of approval loops for company processesAssist with special operations and projects, as neededOffice ManagementProvide general office management and administrative support functions to include welcoming visitors, directing calls, managing break room music, ordering supplies, and mail distribution for the companyPrepare and distribute executive leadership team minutes and other deliverablesWork with HRBP and Talent Acquisition to assist with coordinating interviews and welcoming new hiresPlan corporate events, leadership events, an annual calendar recurring events in the company's strategic rhythmUpdate contacts and articles in the database, using database to export information, merge letters, make contact lists, produce labels, and prepare group emailsPrepare, edit and assemble a variety of documents including memos, letters, and reports; bind copies of presentationsMaintain effective business relations with customers, internal and external contactsResolve customer requests, complaints, and problems or refer them appropriatelyOrder business cards, company banners and other company apparel and/or gifts for AssociatesSubmit maintenance and IT tickets to JH shared services departmentsProvide general office support functions for seasonal décor and periodic changesQUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:EDUCATION/CERTIFICATIONS: Bachelor's degree or equivalent experience. Project management certification strongly preferredNotary public certificationEXPERIENCE/SKILLS REQUIRED: 10 years of administrative experience; 5 years executive assistance and/or project management experienceAdvanced MS Office Suite skills, including TeamsExperience with Salesforce, SharePoint, Workday and a project management software platform such as Asana or Smartsheets is strongly preferredStrong organizational and quality management skills; ability to handle multiple tasks and prioritiesProject management skills and design of workflow mappingAbility to maintain a high level of professionalism and keep information confidential
Director - SMB Acquiring Partner Operations
Priority, Alpharetta
Job Title: Director, SMB Acquiring Partner OperationsReports To: VP, Client ExperienceDepartment: Relationship ManagementLocation: Alpharetta, GA (Hybrid)Grade: 19Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.Job Summary: Responsible for organizing the support efforts of all SMB partner relationships across all Priority Payment Systems sales channels, including direct ISO partners, direct sales, and acquired partner relationships, as well as the new partner onboarding flow.RESPONSIBILITIES: Coordinate efforts between onboarding, relationship management, and partner success to ensure a consistent experience across all channels, for all partner relationships.Ensure operational excellence by ensuring that team members have access to the necessary resources and technology to support sales partners efficiently and effectively.Coordinate cross-functional meetings between operational groups that impact the client experience to ensure that roles, responsibilities, and expectations are aligned, followed, and sustained.Identify and coordinate detailed support plans for high-value partner relationships in collaboration with the Relationship Management and Partner Success team.Organize and facilitate training programs for the relationship management team and sales partners to ensure proficiency on Priority products, platforms, and services.Maintain and continuously seek to improve the partner onboarding experience, including the onboarding process, new partner training, and the hand-off to relationship management.Participate in large-scale company initiatives and projects in support of the business goals and objectives, leveraging the relationship management and onboarding team as a support structure.MINIMUM REQUIREMENTS:At least eight years of experience as a relationship manager in the Bankcard industry or relevant leadership experience.Must enjoy working in a sales and service environment that moves at a fast pace.Developed understanding of the financial technology industry, including the basics of credit card processing.Understanding of the sales partner residual compensation model, calculations, and common issues that may occur.Strong communication skills (written and verbal).Proficiency in Microsoft Office and Google Drive.PREFERRED REQUIREMENTS:Comfortable managing people and processes.Demonstrates excellent accuracy and attention to detail.Must have good multi-tasking and problem-solving skills.Works well in a team environment, with the ability to function with professionals internally and externally at all levels.Ability to listen, communicate, and interpret client's needs and objections.Ability to de-escalate situations, and drive meaningful resolutions.Experience in Excel/Sheets completing basic financial analysis or formula-based calculations.Compensation and Benefits:Compensation range: $95,000 - $125,000End of Year Discretionary BonusUnlimited PTO after year 1 (3 weeks to start)Medical, Dental & Vision401k MatchEducation Expense ReimbursementGym Membership ReimbursementHSA and FSAEmployee assistance program (EAP)Traditional Physical RequirementsRequires prolonged sitting, standing, bending, stooping and stretching.Requires the ability to lift 10 pounds.Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.