Information Security Analyst Salary in Albuquerque, NM

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MELE Associates, IncJob Category: Client Program OpportunitiesRequisition Number: DATAA001839Full-Time Albuquerque, NM 87106, USAJob DetailsDescriptionJob DetailsDescriptionWe are seeking a dedicated Data Analyst to work with metrics associated with measuring the outcome of student learning objectives to drive continuous improvement in curriculum design & development. The ideal candidate will have a strong background in analyzing data, validation metrics, and quality assurance. Familiarity with ISO standards and prior experience with the Department of Energy is highly preferred. The Data Analyst will play a pivotal role in ensuring that our operations align with industry best practices and regulatory requirements.ESSENTIAL FUNCTIONS:Applies a wide range of quantitative and qualitative principles and methods, as well as descriptive analytics to analyze, document, and as needed, present historical trends and program information.Analyzes data patterns; identifies anomalies; and brings them to the attention of the Program lead.Collects data and using standard statistical techniques, prepares summaries and/or findings which document trends and/or data relationships.Establishes and maintains a standardized method for the collection and storage of data records.Uses Structured Query Language (SQL) and Visual Basic for Applications (VBA) programming in addition to Microsoft Access, Excel, Google Sheets, and/or other analytic tools to retrieve data.Uses data visualization tools to design and present information that is visually consistent.Evaluates business systems and processes to capture and document findings used to improve data accuracy and business system effectiveness. Extracts, reviews, and validates standard data to support and make recommendations for improvements for performance measures that impact the NSTP Program. QUALIFICATIONS:Bachelor's degree in a related field. Master's degree preferred.Minimum of 2 years of experience in a similar role.Strong familiarity with ISO standards.Strong understanding of quality assurance processes.Excellent communication, presentation and interpersonal skills.Strong analytical and problem-solving abilities.Possess or ability to obtain a security clearance.The ability to obtain Specialized Compartmentalized Information (SCI) access authorization.The candidate’s written consent to conduct a background check for the purposes of obtaining a security clearance may be required as a condition of employment. Certain positions requiring a security clearance may require the periodic successful completion of a counterintelligence-scope polygraph examination. PREFERRED QUALIFICATIONS:Prior experience with the Department of Energy is highly preferred.Proven track record in assessing training programs and implementing validation metrics. LOCATION: This is a full-time onsite position in Albuquerque, NM.SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate’s related knowledge, skills, and abilities for the position. Benefits MELE Offers • Employer-paid employee Medical, Dental and Vision Care. • Low-Cost Family Health Care offered. • Federal Holidays and three (3) weeks’ vacation • 401(k) with Employer Match • Cross-training opportunities About MELE Associates, Inc. With over 250 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned (VOSB), minority-owned small business empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE’s services include national security, intelligence, law enforcement and emergency response training, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, and mission and program support. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify employer.QualificationsSkills Behaviors:Motivations:EducationExperienceLicenses & CertificationsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesPI238925313

ABOUT ROCKET LAB Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. Join our pioneering team and launch your career to new heights!IT Rocket Lab's IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations. ERP BUSINESS ANALYST II / SENIOR Based onsite at Rocket Lab's Albuquerque, NM facility, the ERP Analyst is responsible for developing and maintaining the Enterprise Resource Planning (ERP) system. You will support the ERP Manager and EIS organization, with deliverables required for site operations. WHAT YOU'LL GET TO DO: Works as subject matter expert for Infor (Syteline and LN) ERP and associated tools Work with teams in engineering, manufacturing, and corporate functions to develop ERP solutions as part of a service-oriented architecture. Participate in the ERP team to ensure support for business functions. Respond to continuous feedback loops with stakeholders. QUALIFICATIONS YOU'LL BRING AS AN ERP BUSINESS ANALYST II: 2+ years of experience and a bachelor's degree or equivalent years of experience (6+ working years of experience). Experience with ERP/MES products. Basic understanding of manufacturing business practices Familiarity with SQL, particularly T-SQL. QUALIFICATIONS YOU'LL BRING AS A SENIOR ERP BUSINESS ANALYST: 5+ years of experience and a bachelor's degree or equivalent years of experience (9+ working years of experience). Experience with ERP/MES products. Basic understanding of manufacturing business practices Familiarity with SQL, particularly T-SQL. THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Experience working with Infor products. ERP development tools such as Infor Mongoose Framework, .NET, MS SQL server Outstanding interpersonal, teamwork, and communication skills Outstanding analytical and problem-solving abilities Professional level certifications in Infor LN or Syteline Experience in an agile software development environment and with DevOps methodology. Excellent time and project management abilities ADDITIONAL REQUIREMENTS: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus. Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing. Must be physically able to commute to buildings. Occasional exposure to dust, fumes and moderate levels of noise. WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here. Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at [email protected] dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

ABOUT ROCKET LAB Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. Join our pioneering team and launch your career to new heights!IT Rocket Lab's IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations. ERP BUSINESS ANALYST II / SENIOR Based onsite at Rocket Lab's facility in Albuquerque, NM, the ERP Business Analyst is responsible for developing and maintaining the Enterprise Resource Planning (ERP) system. You will support the ERP Manager and EIS organization, with deliverables required for site operations. WHAT YOU'LL GET TO DO: Works as subject matter expert for Infor (Syteline and LN) ERP and associated tools. Work with teams in Engineering, Manufacturing, and Corporate functions to develop ERP solutions as part of a service-oriented architecture. Work on ERP support tickets to resolve the day today technical issues with the ERP tool. Respond to continuous feedback loops with stakeholders. QUALIFICATIONS YOU'LL BRING AS AN ERP BUSINESS ANALYST II: 2+ years of experience and bachelor's degree or equivalent years of experience (6+ working years of experience). Basic understanding of manufacturing business practices Good experience with ERP development tools such as Infor Mongoose Framework, .NET, MS SQL server Knowledge of SDLC and best practices Familiarity with SQL, particularly T-SQL. QUALIFICATIONS YOU'LL BRING AS A SENIOR ERP BUSINESS ANALYST: 5+ years or experience and bachelor's degree or equivalent years of experience (9+ working years of experience). Basic understanding of manufacturing business practices Good experience with ERP development tools such as Infor Mongoose Framework, .NET, MS SQL server Knowledge of SDLC and best practices Familiarity with SQL, particularly T-SQL. THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Experience working with Infor products. Professional level certifications in Infor LN or Syteline Outstanding interpersonal, teamwork, and communication skills Outstanding analytical and problem-solving abilities Experience in an agile software development environment and with DevOps methodology. Excellent time and project management abilities ADDITIONAL REQUIREMENTS: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus. Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing. Must be physically able to commute to buildings. Occasional exposure to dust, fumes and moderate levels of noise. WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here. Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at [email protected] dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

About Gap Inc. Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.About the RoleThe Associate Analyst, Asset Protection Service Center (APSC) plays a critical role to Gap Inc.'s Asset Protection strategy, "We enable purpose-led, billion-dollar businesses by protecting People, Assets, and Brands". You will contribute to the Global Security & AP Services "Center of Excellence" by providing capabilities with a "Try Fast, Learn Fast, Think Big mentality". You will perform as a subject matter expert by leveraging optimized resources targeted to identify risk and deploy efforts to increase speed and efficiency. The APSC Associate Analysts will participate in a data-lead operation that enables the APSC to deploy better data management to provide forecasting, intelligence and enhanced visibility to crucial data that show potential risk or impact to Gap Inc. assets. The Asset Protection Service Center (APSC), located ON SITE at the Corporate Shared Services Center (CSSC) in Albuquerque, NM, serves as the focal point for the monitoring, risk analysis and business continuity reporting intake for Gap Inc. Under the direction of the Manager, Asset Protection Service Center and the Associate Manager, Asset Protection Service Center, APSC Associate Analyst executes the various core functions of the APSC that includes, but not limited to; Risk Event Identification/Escalation, Risk Intelligence Analysis, Emergency & Crisis Response, Supply Chain Security, and Physical Security. APSC Associate Analysts act as business partners who work closely with teams across the Asset Protection organization and the wider business, serving as a key business partner that enables our businesses.What You'll DoPerform daily functions of the APSC, including, but are not limited to: risk intelligence, incident/crisis response, emergency notification, supply chain resiliency, travel security, and physical securityParticipate in the intelligence function by preparing and disseminating global risk intelligence products aimed at identifying and mitigating business risksConduct regular monitoring of open-source intelligence, social media platforms, and internal specific intelligence gathering tools for known and potential threats to employees, company assets and reputationMonitor geopolitical events that may impact executive travel, company events, and/or operations, and provide periodic and timely reportingManage and handle situations of a sensitive nature and maintain company's confidentiality and information security practices (medical record, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.)Manage and lead response efforts to life safety incidents (medical, safety, natural disasters, etc.) and coordinate response of security officers, ERT, facilities, police, fire and EMS personnel as requiredResponsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guestsMaintain various records of communications and events, including operational logs, daily shift checklists, handover reports, monthly safety and security audits checklists and incident reportsCOMPETECIES: Must be competent and literate with computers and technology systems and platformsMust have ability to communicate both written and orally, through superior communication skillsAbility to multitask in a fast paced, high-pressure work environment and make sound decisionsAbility to analyze and think critically, sometimes under ambiguous circumstancesStrong understanding and experience with video surveillance and physical access control systemsStrong decision-making ability during both crisis and non-crisis situationsAbility to think through problems for logical solutions, and remain calm and professional under stressAbility to analyze problems, identify causes, and implement results oriented solutionsExcellent organizational and time management abilityA professional demeanor, along with excellent customer service skillsAbility to work independently while also being a team playerWho You AreMust successfully complete and pass the "CritiCall" computer-based testing module. CritiCall is used to measure skills that are vital as a APSC Associate Analyst, including, but not limted to: multitasking, prioritization, map-reading, memory recall, comprehension, data-entry and decision makingExperience in working with risk intelligence monitoring and mass notification tools and platofrms (Everbridge, Dataminr, ISOS experience a plus)1-3 years of Security Operations Center or similar customer call center experience preferred.Good working knowledge of Microsoft Office suite and Windows OSHave a strong knowledge of physical security, information security and emergency operations, preferably in a corporate environmentAccess Control/Alarm Monitoring systems experience (C-CURE experience a plus)Flexibility to work various shifts if needed, including weekends and holidaysExperience in working with video surveillance, physical access control, incident management and risk intelligence monitoring tools and systemsPossess a solid employment history demonstrating reliability and dependabilityMust pass a pre-employment background check and drug screeningBenefits at Gap Inc. Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer. *For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.

ECS is seeking a Walk-Up and Desktop Support Technician to work in our Albuquerque, NM office.Job Description: ECS is looking for its next Service Desk Analyst to support a major laboratory in Albuquerque, NM! Do you wear a cape under your work shirt? Do you thrill to the cry of "My computer's gone rogue!"? Our dynamic team seeks a Walk-Up & Desktop Support Technician who's ready to be the tech hero our employees and visitors need. You'll be the frontline of friendly tech guidance, both at our walk-up desk and directly at user workstations. Ready to don your tech cape and answer the call? Apply today and let's make IT support a force for good! We offer: A vibrant and supportive work environment where your tech feats are celebrated. Continuous learning and growth opportunities through ongoing training and development. The satisfaction of knowing you're the tech hero who keeps our team running smoothly. Buckle up for: Dual-mode heroics: Be the first point of contact for in-person tech woes, both at the walk-up desk and via deskside requests. Diagnose, troubleshoot, and resolve hardware and software issues like a tech ninja. Master of the tech menagerie: Printers rebelling? Passwords gone rogue? You'll tackle a diverse range of challenges, from basic issues to complex configurations. Communication: Your superpower: Bridge the gap between tech jargon and everyday language. Explain solutions clearly, patiently, and leave everyone feeling empowered (and maybe a little tech-savvy). Teamwork makes the tech dream work: Collaborate with other technicians and IT specialists to conquer intricate problems and ensure everyone gets back to work, smiling. Required Skills: You'll be a tech titan if you have: Associate's Degree plus 2 years of demonstrated PC support, diagnostic/troubleshooting & repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings. In lieu of a degree, 3 additional years relevant experience is applicable totaling 5 years' experience. U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q security clearance. Tech passion: Gadgets are your friends, understanding how things work is your jam, and staying updated on tech trends is your superpower. Problem-solving prowess: You think critically, creatively, and find solutions even under pressure. Tech mysteries tremble before you! Communication champion: Clear, concise explanations and active listening are your tools. You make everyone feel heard, even when their keyboard's gone haywire. Friendly and patient: You stay calm under pressure, handle frustrated users with grace, and turn even the tech-averse into allies. Demonstrate formal customer service & technical training. Tech know-how: Windows, macOS, basic networking, and popular software are your playground. Bonus points for hardware expertise! Should be trained in the prevailing operating system(s) & hardware systems used at the client site. Possess experience with equipment & software installation & upgrades. Desired Skills: You'll be a tech titan plus if you have any additional superpowers below: Bachelor's Degree in managing Information Systems or other relevant area. An active U.S. Government clearance. CompTIA Certifications, such as A+ or Network+. Microsoft Certifications, such as MCSA Windows. ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.General Description of Benefits

ECS is seeking a Service Desk Technician to work in our Albuquerque, NM office. Job Description: ECS is looking for its next Service Desk Analyst to support a major laboratory in Albuquerque, NM!The Service Desk Analyst plays a crucial role in the ITIL Service Operation stage, specifically within the Incident Management and Request Fulfillment processes. They act as the single point of contact for users, addressing their technical issues and service requests while adhering to ITIL best practices.Culture: Be a champion of collaboration: Foster teamwork and camaraderie within the service desk, readily assisting colleagues and sharing knowledge to solve complex issues. Embrace a healthy competition: Motivate yourself and others to continuously improve, celebrating individual and team achievements while maintaining a focus on supporting each other's success. Contribute to a positive and inclusive environment: Treat everyone with respect, value diverse perspectives, and actively contribute to a welcoming atmosphere where everyone feels heard and valued. We offer: A supportive and collaborative work environment. Opportunities for professional development and career growth. The chance to make a real impact on the success of our organization and build a valuable knowledge base. Responsibilities:Responding to inbound inquiries: Answer phone calls and live chat messages from users experiencing technical issues. Effectively gather information and diagnose problems related to hardware, software, network connectivity, and applications. Provide clear and concise instructions to guide users through troubleshooting steps. Managing offline tickets: Process and prioritize tickets submitted through email or online portal. Analyze and prioritize high-severity, escalated tickets within the offline queue. Investigate issues independently and research solutions based on knowledge base resources and internal procedures. Collaborate with internal teams like IT specialists and network engineers to escalate complex issues and ensure timely resolution. Knowledge Base & KCS: Effectively use the knowledge base as the primary resource for resolving user inquiries. Contribute to the improvement and expansion of the knowledge base by: Documenting solutions to resolved tickets in a clear, concise, and accurate manner. Identifying opportunities to create new knowledge base articles based on recurring issues. Reviewing and updating existing articles to ensure accuracy and relevance. Adhere to KCS principles to promote knowledge sharing and continuous improvement. Documenting and reporting: Maintain accurate records of all interactions and resolutions in designated tracking systems. Analyze trends and identify opportunities for improvement in service delivery. Generate reports and provide feedback to management on key performance indicators. Maintaining a positive and professional demeanor: Deliver exceptional customer service with a friendly and helpful attitude. Remain calm and composed under pressure, while prioritizing efficiency and accuracy. Actively learn and adapt to new technologies and procedures. Required Skills: Qualifications: High School Diploma and a minimum of 3 years of experience in a technical support role (e.g., service desk, help desk, desktop support) is required. U.S. Citizenship is required to obtain and maintain a U.S. Department of Energy Q security clearance. Strong understanding of basic IT concepts and terminology (e.g., operating systems, hardware, networking, software applications). Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in simple terms. Active listening skills and the ability to build rapport with users from diverse backgrounds. Time management and organizational skills to handle multiple tasks simultaneously in a fast-paced environment. Proficiency in computer applications, including ticketing systems, email, and web browsing tools. Demonstrated ability to thrive in a fast-paced environment while maintaining a positive and collaborative attitude. Ability to type 50 words per minute. Passion for continuous learning and growth, both individually and as part of a team. Commitment to fostering a supportive and inclusive work environment where everyone can excel. Desired Skills: Bonus experiences and skills include: Experience working with KCS methodologies. Certifications in relevant IT fields (e.g., A+, CompTIA Network+, Microsoft Certified Solutions Associate). 70 WPM typing speed. ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.General Description of Benefits

ECS is seeking a SOC Analyst to work in our Albuquerque, NM office.Job Description: ECS is seeking a Swing shift 2:30pm-11:00pm SOC Analyst to support the IT program at a major national laboratory. The mission of the organization is to develop and maintain a big picture, end-to-end view of operational IT services. IT Service Management tools are blended with best-practice ITIL processes to lead improvements in IT Service Management. The portfolio includes automated discovery, performance and availability monitoring, enterprise and mission testing, a central tool suite with a service asset repository that supports all ITSM processes, including mature service catalog, request fulfillment, incident management, knowledge management, problem management, change management, service asset and configuration management, enterprise logging, and event management practices. The SOC Analyst Monitoring team is staffed to provide performance and availability monitoring and notification on a 24x7x365 basis. System Analyst position provides for the monitoring and notification for servers, network, databases and applications. Daily responsibilities include: Provide event, warning, alert, and alarm processing and management. Detect events collected by the Enterprise Management System across the client site computing environments including all corporate networks and corporate telephone. Monitor batch processing job flows on two corporate networks and monitor that requested batch completion times are met, escalate when required. Provide prompt and accurate response to error notifications (Alerts) Administer and support on-premises APC (Access Point Controllers) - Cyber's Azure Stack private cloud platform that department M&O's which includes patching, configuration, service and incident fulfillment, and capacity management. Maintains the integrity of servers and systems to meet established requirements for service levels, disaster recovery, and business. Provide IT project and service management support & space coordinator space/facilities management. Perform hourly walk throughs of the Data Center. Required Skills: High School Diploma and 3+ years of experience related to the position. U.S. Citizenship is required to obtain and maintain a U.S. Department. of Energy Q security clearance. Strong verbal and written communication skills Proficient with MS Office Strong analytical skills Strong organizational skills Desired Skills: Networking experience with CISCO, Brocade, Juniper, ARISTA Experience with ServiceNOW ITIL Certification Active DOE "L" or "Q" clearance ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.General Description of Benefits

Responsible for the management, direct supervision and coordination of clinical and/or nonclinical management staff, including utilization management and intensive care management staff, providing expertise in designated programs.Assists clinical management in the development and on-going management of designated staff.Performs care management review activities consistent with Magellan policies, procedures, and standards.Conducts recruitment, interviewing, and selection of properly qualified staff members and ensures appropriate orientation is provided.Regularly monitors the performance of care management staff. Monitors adherence to the efficiency goals for all staff including case volume, case closure rates, average handle time and other metrics.Supervises care management staff through approved audit processes including performing annual reviews and provides counseling and disciplinary action as necessary.Coordinates quality improvement activities under the direction of clinical management.Assists management in the development of strategic and operational goals and plans.Assists management in the identification and coordination of the necessary clinical and client service training needs.Analyzes specific utilization problems, plans and implements solutions that directly influence quality of care and cost efficiency.Supervises the collection of pertinent clinical information while maintaining a good rapport and relationship with providers.Other Job RequirementsResponsibilities5 years post degree experience in a direct care clinical setting; managed care experience preferred.One or more of the following current, activelicenses are required: BCBA, LCSW, LMFT,LMSW, LPCC,LPC, PCor RN.If RN, BSN preferred but ASN considered with additional experience.Thorough knowledge of physical, medical specialty and/or mental health community resources and providers.Thorough knowledge of healthcare services in physical health, behavioral health or other medical specialty area based on pod management.Considerable skill in interpreting clinical treatment information and making appropriate referral and triage decisions.Must meet Magellan's credentialing criteria for RN, Masters or Doctoral level provider.General Job InformationTitleMgr, Clinical Care ServicesGrade27Work Experience - RequiredClinicalWork Experience - PreferredEducation - RequiredAssociate - Nursing, Master's - Behavioral HealthEducation - PreferredBachelor's - NursingLicense and Certifications - RequiredBCBA - Board Certified Behavior Analyst - Care Mgmt, Current licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt, LMFT - Licensed Marital and Family Therapist - Care Mgmt, LMHC - Licensed Mental Health Counselor - Care Mgmt, LMSW - Licensed Master Social Worker - Care Mgmt, LPCC - Licensed Professional Clinical Counselor - Care Mgmt, LPC - Licensed Professional Counselor - Care Mgmt, PC - Professional Counselor - Care Mgmt, RN - Registered Nurse, State and/or Compact State Licensure - Care MgmtLicense and Certifications - PreferredSalary RangeSalary Minimum:$77,785Salary Maximum:$124,455This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.