Technical Support Analyst Salary in Trenton, NJ

We are seeking a candidate who has 2+ years' experience as a Data/Power BI Analyst for a long-term remote contract. You will need to have experience supporting Power BI dashboards, refreshing data within Power BI, and building new dashboards. This person also needs to have experience with SQL, with the ability to understand basic SQL queries. Required Skills: 2+ years experience working with Power BIHas experience supporting existing Power BI dashboardsHas experience refreshing data within Power BIExperience building new dashboards within Power BIExperience working in ExcelAbility to write basic SQL queriesBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)

Risk AnalystCollege Board - Risk ManagementLocation This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type: This is a full-time positionAbout the TeamThe Information Security Governance Risk and Compliance (ISGRC) team at the College Board checks and certifies the College Board's Information Security Programs. Our mission is to provide our stakeholders with meaningful insights that continuously improve the risk posture across the organization.ISGRC partners work with business leads to perform necessary security reviews of policies, systems, contracts, and vendors to better understand and manage risk. The team also manages security policies, security awareness training, and industry-recognized certifications (ISO 27001, SOC2 and PCI-DSS).About the OpportunityAs a Security Risk Analyst, you will have the critical role of being responsible for evaluating and managing exceptions to IT security policies, for managing the Organization's Risk and Control Issues Register (Risk Register), and for developing reports and metrics.Your strong technical communication and negotiation skills will help you build relationships and collaborate with diverse stakeholders and reduce risk to the organization and ensure compliance.Under the direction of management, you will manage the Risk Register and perform security policy exceptions to help the College Board understand its critical risks.In this role you will:Manage the Risk Register (20%)Leads the management of the issues and risks and quickly escalates any untimely completion of audit actions.Works independently to communicate risks and works with others to problem-solve risks to tolerance levels based on data and evidence.Maintains data quality of Risk Register and executes any required data clean-up exercises.Understands College Board work to be able to drive Risk or Control Owners to ensure consistent application of policies and standards.Raises awareness about Risk & Control Issues, Policy exceptions, and available risk reduction options.Fosters a culture of risk awareness and compliance within the technology department and across the organization.Manage Policy Exceptions (65%)Independently analyzes policy exception submissions and provide risk assessment reports for critical service lines, applications, and infrastructure hosted on-prem and in the cloud.Evaluates and manage exceptions to IT security policies.Manages materials for the Exception Review Board and present exception information to executive leadership and senior team members.Maintains an up-to-date knowledge and understanding of IT security policies and principles.Maintains a customer-focused attitude in all interactions with customers and colleagues.Manage Metrics and Reporting (15%)Provides weekly and monthly reporting for the Risk Register and policy exceptions.Produces trending metrics and escalate exceptions.Performs other duties as assigned.About You5-7 years of experience managing or supporting IT Security Risk and Control Risk Register and processing policy exceptions.Strong understanding of risk management techniques such as: risk identification, risk scoring, risk mitigation, and risk tracking.The proven ability to lead conversations balancing risk and multiple business needs that result in positive outcomes with multiple stakeholders.The capacity to assess risk information and make risk recommendations independently.Strong organization and prioritization skills and the proven ability to manage multiple tasks simultaneously, both independently and as a member of the team.7-10 years of experience in information security; governance, risk, and compliance; and/or information technology projects.Excellent verbal and written communication skills.Experience with governance, risk, and compliance tools (e.g., RSAM, RSA Archer) preferred.Experience with information security and privacy frameworks such as ISO 27001, COBIT, NIST-CSF, NIST 800-53, GDPR etc.Current Information Security Certification (e.g., CISSP, CRISC, CISM, CISA, or related security certification) preferred or the ability to attain one within 6 months of hire.Bachelor's degree in computer science, cybersecurity, engineering, IT management or four years equivalent IT and security industry experience.For remote positions, ability to travel 4 times a year to our Reston, VA office.Authorization to work for any employer in the USAAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $72000 to $120000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.#LI-Remote#LI-MD1

As an Electronic Health Records Analyst IV, you will be responsible for implementing, maintaining, and configuring projects related to the support of the client's Health and Behavior Solutions team. This role involves working with a vendor solution from Oracle Cerner and collaborating with various stakeholders to optimize workflows within the EHR platform.Nice to Have Skills:Familiarity with clinical needs in the Corrections environment.Experience with the Cerner Electronic Medical Record.Experience in an Agile environment and System Development Life Cycle.Test script maintenance and Test automation.Experience working in a government or correctional environment.Ability to understand and document Business requirements.Change management systems experience.Knowledge of vendor-based application release cycle and ticket management.Business process mapping and process capture through Visio flow diagrams.Ability to identify integration points.Knowledge of reporting and dashboard maintenance.Experience in process improvements and I.T. systems integration.Ability to work with cross-functional teams.Experience in User Acceptance Testing (UAT), running regression tests on systems, and identifying, designing, and optimizing new and existing test cases.JIRA tool experience (nice to have).Experience with SQL and PL SQL.Familiarity with Good Documentation Practice.Qualifications:Bachelor's degree in Computer Science, Information Technology, or related field.Prior experience as a Business Analyst/Consultant with 5 or more years of experience in the field or related area.Ability to work independently and collaboratively in a team environment.Strong problem-solving skills and ability to prioritize tasks effectively.Legal entitlement to work in the United States.Key Responsibilities:Implement, maintain, and configure projects related to the client's Health and Behavior Solutions team.Work closely with stakeholders to identify areas of optimization and improved business processes for workflows within the EHR platform.Execute build and test activities required for effective EHR optimizations, including upgrades and reporting using Discern analytics and SAP Business Objects.Collaborate with cross-functional teams, including the Bureau of Technology Management, medical staff, and private vendors.Provide support and troubleshooting for application-related issues, engaging with users as needed.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)

Service Desk Analyst (Part-Time)Req number:R2398Employment type:Part timeWorksite flexibility:RemoteJob SummaryAs Service Desk Analyst, you will be providing Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat.Job DescriptionWe are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be part-time and remote and require working weekends.What You'll DoProvide General IT end-user support including:Utilize excellent customer service skills and exceed customers' expectations.Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions.Properly escalate unresolved issues to the next level of support with strong supporting documentationFollowing documented processes to resolve customer issues.Ensure proper recording, categorization, documentation, and closure of all tickets.Analyze the impact and urgency of customer's issues and prioritize appropriately.Recommend procedure modifications or improvements.Drive positive results in Customer Experience through timely responses and professional interaction.Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics.Preserve and grow your knowledge of Service Desk procedures, products, and services.May perform other job duties as directed by Team Lead or Service Delivery LeaderWhat You'll NeedRequired:6-12 months' experience in a Service Desk role and/or technical support role6-12 months of customer service experience in a professional industryHigh School Diploma or GEDStrong troubleshooting and documentation skillsExcellent customer service skillsStrong attention to detail and strong communication skills (both written and oral)Excellent work ethicProblem-solving skillsSolution drivenAbility to work weekendsPreferred:Associate degree preferred in related field.Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

ServiceNow Technical Consultant (ITOM/CMDB)Req number:R2454Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a ServiceNow Technical Consultant (ITOM/CMDB), you will be responsible for development, maintenance and support of our client's ServiceNow instance.Job DescriptionWe are seeking a ServiceNow Technical Consultant (ITOM/CMDB) with experience in ITOM Suite. All work will be completed in ServiceNow and will require experience with SDLC and PPM for all project status, requirements, story management and testing. This position is interacting daily within ServiceNow and managing Customer Incidents and Requests related to the build and implementation of ServiceNow Applications, Modules, etc. This is a 100% US-based remote opportunity.Due to our end client, candidates must be able to work in the US without a need for sponsorship now or in the future. This is a 6-month contract to hire role.What You'll DoDeliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDBExplain the offerings available with ServiceNow ITOM Suite as well as CMDB.Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plusImplement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurationsApply Agile software development practices for customizations to the platform and applicationsOrganize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administratorsConsider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicableEffectively manage and execute high level tasks assigned via 'stories'Assist junior analysts through project(s) lifecyclesManage work against an often demanding timelineCommunicate professionally and effectively, through verbal and non-verbal methods with business professionals and clients dailyManage multiple projects concurrentlyWhat You'll NeedRequired:Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting5+ years of ServiceNow DevelopmentITOM Suite experienceSolid CMDB experienceEvent Management, Discovery, Service Mapping and OrchestrationServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)Background in either software development or IT Service managementUnderstanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)Understanding of Agile based approach to software developmentAbility to work remotely and largely unsupervised, and to deliver to written requirementsEffective communication skills via verbal and non-verbal methodsStrong attention to detail and problem solving abilityPreferred:ServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistScrum experience a plusPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor#LI-JH1Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

3rd Shift Bilingual Service Desk Analyst (German/English)Req number:R2342Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a Service Desk Analyst you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.Job DescriptionWe are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and German speaking users in an efficient and accurate manner. This position will be full-time contract and remote.What You'll DoProvide General IT end-user support including:Utilize excellent customer service skills and exceed customers' expectations.Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions.Properly escalate unresolved issues to the next level of support with strong supporting documentationFollowing documented processes to resolve customer issues.Ensure proper recording, categorization, documentation, and closure of all tickets.Analyze the impact and urgency of customer's issues and prioritize appropriately.Recommend procedure modifications or improvements.Drive positive results in Customer Experience through timely responses and professional interaction.Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics.Preserve and grow your knowledge of Service Desk procedures, products, and services.May perform other job duties as directed by Team Lead or Service Delivery LeaderWhat You'll NeedRequired:6-12 months' experience in a Service Desk role and/or technical support role6-12 months of customer service experience in a professional industryHigh School Diploma or GEDFluent in English and German languages (both written and oral)Strong troubleshooting and documentation skillsExcellent customer service skillsStrong attention to detail and strong communication skills (both written and oral)Excellent work ethicProblem-solving skillsSolution drivenAbility to work Sunday through Friday 2:00 am to 10:00 am ESTPreferred:Associate degree preferred in related field.Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Location: Remote EST hoursDuration: Starting as a 6+ month contract with strong possibility of extensions or conversion to permanent position. We are seeking a detail-oriented and analytical Software Asset Management (SAM) Analyst to join our team. The SAM Analyst will be responsible for managing and optimizing our organization's software assets, ensuring compliance with licensing agreements, and maximizing cost savings. The ideal candidate will have experience in software licensing, data analysis, and vendor management, with a strong understanding of software asset management best practices and industry standards.Responsibilities:Manage the lifecycle of software assets, including procurement, deployment, usage tracking, and retirement.Conduct regular audits and assessments of software licenses and usage to ensure compliance with licensing agreements and optimize software spend.Analyze software usage data, license entitlements, and deployment metrics to identify opportunities for cost savings, license optimization, and process improvement.Maintain accurate records of software licenses, contracts, and entitlements in the SAM tool or asset management database.Collaborate with procurement, IT, and finance teams to ensure alignment between software purchasing decisions, budgeting, and compliance requirements.Develop and maintain relationships with software vendors and resellers to stay informed about licensing changes, negotiate favorable terms, and resolve licensing disputes.Provide guidance and support to internal stakeholders on software licensing policies, procedures, and best practices.Assist in the implementation and maintenance of software asset management tools and processes to support effective license management and compliance.Generate reports and dashboards to communicate software asset management metrics, compliance status, and cost-saving opportunities to stakeholders.Stay up-to-date with industry trends, regulations, and best practices in software asset management, and make recommendations for process improvements and tool enhancements.Requirements:3+ years of SW Asset management experienceProven experience as a Software Asset Management Analyst or similar role, with a focus on software licensing and data analysis.Strong understanding of software licensing models, agreements, and compliance requirements for major software vendors (e.g., Microsoft, Adobe, Oracle).Proficiency in data analysis and reporting tools such as Microsoft Excel, Power BI, or Tableau.Experience with software asset management tools such as ServiceNow SAM, Flexera FlexNet Manager, or Snow Software.Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify trends and insights.Strong attention to detail and accuracy in managing software license records and compliance documentation.Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate complex concepts to non-technical stakeholders.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Technologies, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill Legal, Beacon Hill Life Sciences, and Beacon Hill HR by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future™

Desktop Support CoordinatorReq number:R2188Employment type:Full timeWorksite flexibility:OnsiteJob SummaryResponsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requestsJob DescriptionAs a Desktop Support Coordinator, you will provide on-site end user support to PC, device, and peripheral issues, as well as resolve connection issues via phone and email. This position will be full-time and onsite.What You'll DoResponsible for providing on-site computer/tablet/peripheral technical support.Answer inquiries; resolve computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person; and walk user through problem-solving process.Identify and escalate situations requiring urgent attention and notify primary Deskside team when problems are reported based on a specific work activity or location.Prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.Responsible for imaging computers, encrypting hard drives, and deploying new/re-imaged computers.What You'll NeedRequired:3+ years' professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support.3+ years' professional work experience supporting and troubleshooting PC's running Windows 10.3+ years' professional work experience troubleshooting Dell pc hardware issues.3+ years' professional work experience supporting trouble shooting PC peripheral devices.3+ years' professional work experience with the most recent version of the Microsoft Office Suite3+ years' professional work experience imaging computers and physically setting up computers/monitors such as SCCM.3+ years' professional work experience using remote assistance tools such as Quick Assist or GoToAssit.3+ years' professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint).3+ years' experience with user friendly customer service skills.Preferred:Experience with hard drive encryption tools such as BitLocker.Experience with Absolute Computrace.Physical Demands:Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business Analyst, LeadReq number:R2085Employment type:Full timeWorksite flexibility:RemoteJob SummaryWe are seeking an experienced and dynamic Lead Business Analyst to join our team. As a Lead Business Analyst, you will be at the forefront of transforming our business needs into technology-driven solutions. Your expertise will be crucial in gathering, modifying, and recommending business requirements for our cutting-edge IT projects. This position will be full time and remote.Job DescriptionJob Profile SummaryWe are seeking an experienced and dynamic Lead Business Analyst to join our team. As a Lead Business Analyst, you will be at the forefront of transforming our business needs into technology-driven solutions. Your expertise will be crucial in gathering, modifying, and recommending business requirements for our cutting-edge IT projects. This position will be full time and remote.What You'll Do The ideal candidate will work as a Lead Business Analyst throughout the SDLCOrganize requirements in ADO to support development; create functional design mock-ups using tools such as BalsamiqSchedule and coordinate all testing activities including system, user acceptance, performance, and production verificationElicitation of Requirements: Conduct stakeholder interviews and workshops to gather business needs and translate them into actionable IT requirementsDocumentation: Create comprehensive business requirement documents, ensuring that the documented processes align with the project objectives and IT capabilitiesProcess Mapping: Document existing business processes and propose enhancements to streamline operations and improve efficiencyRequirements Management: Serve as the liaison between business stakeholders and the IT team, managing and communicating business requirements throughout the project lifecycleAnalysis and Solution Assessment: Analyze business problems and work collaboratively with the technical team to evaluate solution options that address business needsLeadership: Guide and mentor junior business analysts on the team, promoting best practices in business analysis and process improvementWhat You'll Need Required:A minimum of 5 years of experience in a Business Analysis roleProven track record of successful requirement elicitation, documentation, and managementStrong understanding of business process mapping and re-engineeringExcellent communication and interpersonal skills, with the ability to engage with stakeholders at all levelsLeadership experience with the ability to mentor and guide junior analystsBachelor's degree in Business Administration, Information Technology, or a related field. A Master's degree is preferredFamiliarity with industry-standard Business Analysis methodologies and toolsAbility to work in a fast-paced, dynamic environmentPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorsReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Software Development Support AnalystReq number:R2109Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Software Development Support Analyst you will support the Systems Administration Development team in design, development and maintenance for the Department's .NET applications.Job DescriptionWe are looking for a Software Development Support Analyst. This position will be a full-time and remote contract opportunity. What You'll Do Work with the Information Systems Administration Development Team in the design, development and maintenance support for the Department's Microsoft .NET applicationsWhat You'll Need Required:3+ years experience as a technical team lead for databasedriven application development projects3+ years experience with coaching/mentoring other developerswith Microsoft technologies3+ years experience with development of database driven webapplications2+ years experience with development of database drivenapplications in Microsoft C# .NET environment Experience withSQL ServerExperience with Oracle3+ years experience with object-oriented developmenttechniquesExperience with 3-tiered logical/physical architectedapplicationsKnowledge of data privacy and protection initiativesStrong communication and collaborative skillsExcellent verbal and written communication skillsPreferred:Experience with SQL Server Reporting ServicesExperience working on development projects utilizing agiledevelopment techniquesExperience working with stakeholders to gather and documentstakeholder requirementsExperience working with SQL Server Integration Services toSupport ETL processingExperience with driver license and motor vehicle systemsExperience with screen/web layout and designExperience with automated unit testingExperience with ASP.NET MVCExperiencing working with Highway Safety Motor VehiclesTake charge, can-do attitudeFacilitation skillsPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.