Division Director Salary in Trenton, NJ

Executive Director, Sales Enablement & Operations, State & District PartnershipsCollege Board - State & District PartnershipsLocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office)Type: This is a full-time roleAbout the TeamState and District Partnerships (SDP) is laser focused on growing and maintaining College Board's core businesses as market dynamics change. SDP colleagues serve as the primary liaisons to states and districts which use College Board programs and services. Within SDP, the Business Planning & Operations (BP&O) team is focused on the development and implementation of efficient overall business processes within the division and with cross-organizational teams to achieve clean delivery of our programs. We use data, observation, experience, and creativity to guide decision making and process development. We serve as a resource for the planning and operations of the division; encompassing the units focused on large, state and district partnerships, International, and Unified State Strategies. Our team works to provide opportunities to students through promoting the use of College Board programs and services including the SAT Suite of Assessments, Advanced Placement, and BigFuture.About the OpportunityAs the Executive Director, Sales Enablement & Operations, you will report into the Vice President & Operating Officer, SDP. You will provide overall leadership and management for the Sales Enablement & Operations team and provide service supports and deliverables for the division. You are directly responsible for setting and executing the strategic direction of the sales operational components necessary to ensure success of SDP as a division. You will work closely with the Regional Vice Presidents (RVPs) to understand their teams' needs, lead the management of sales operations in support of the regions' strategic sales and service activities. Through your work, you will manage a team that provides sales enablement for regional account management teams, ensures successful infrastructure is developed and maintained for sales operations, and leads the organization's proposal development, response, and revenue contract processing operations.In this role, you will:Own Strategic Sales Enablement (40%)Set the overall vision and strategy to align the sales enablement systems and infrastructure to support the overarching sales strategyCreate and operate systems to enable the team to execute against a sales enablement program with a focus on increasing volumes and delivering an excellent experience for our customersOversee the development, execution, and maintenance of sales pipeline infrastructure in Salesforce, in collaboration with Technology, and related resources, trainings and synergy with Unified State Strategy (USS) and regional teamsIn collaboration with Office of the SVP (OSVP), lead and manage the development of accurate data to facilitate goal setting at the division level by clarifying metrics and ensuring goals can be accurately cascaded and measured throughout the division.Work in close collaboration with RVPs to implement sales enablement strategies. Work with regional leadership to identify customer segments and develop systems to track progress towards regional goals for various customer segmentsIdentify how public policy, communications, marketing, partnerships support our strategy and value propositionWork with regional sales leadership to develop, execute, and update/optimize overall sales enablement strategy for two to four years in the future, collaborating with SDP leadership, anticipating account management needs, and aligned to divisional and organizational priorities.Lead and design sales incentive plans, as appropriate, in collaboration with OSVP, Talent, and Finance.Create the tools and structures to monitor and support the work aggressively in service of the account managersBring new ideas and recommendations on ways to enhance our sales/service work, grounded in sales best practices, research and field intelligenceStrengthen Service delivery models by executing on efforts in consultation with account management teams to create a consistent service delivery model for standard service offerings connected to SDP playbookLead Salesforce enhancement strategy that will track and report outcomes from sales and service activities, which captures field intel, progress to goal, short-/long-term opportunities, growth/loss of business, etc.Oversee trainings on sales enablement and related processes, ensuring they are engaging, relevant, and immediately useful to account management teams to drive sales and/or service outcomesMaintain and execute a philosophy of constant improvement to simplify, eliminate, automate, or build processes that meet the demands of today's needs as well as those of one to three years in the future, working across departments and divisions with key stakeholders to plan and execute changesBuild a trusted relationship with the sales team to deliver to account management teams data that help focus their time and efforts in determining states/districts/regions with growth opportunities for our programs and servicesLead data reporting and analysis for the division, creating and delivering high quality, consistently accurate, and useful standard reports and dashboards that show progress to goals and accelerate understanding of territories with opportunities for growth. Provide ad-hoc reporting as needed.Provide Leadership and Management (40%)Lead sales enablement and operations strategy development and execution for a cross-divisional and multi-functional team to ensure alignment with organizational, divisional and regional goals related to sales and service (including with RVPs)Support on streamlined USS process to drive the effective scaling of solutions across statesProvide coaching and support to ensure the team meets its goals, remains engaged, and contributes meaningfully to our missionOversee the development of and progress towards team goals and metrics, reporting through dashboards that focus and drive actionCoach each team member to grow and develop their skills and competencies, building upon their superpowers to accomplish outstanding resultsMeet regularly with SDP and cross-organizational executives to ensure alignment in strategy with regional goals and organizational priorities, forging the scope of sales, service and implementation domestically and internationallyPartner closely with executive leaders of other teams within and outside of SDP to ensure alignment and strong collaboration/integration of sales team practices and needs (e.g. Office of the SVP, Unified State Strategy, Strategy, Programs, Legal, Technology, Operations, Marketing)Represent SDP as the Sales Operations leader, with expertise in the integration of technology platforms (e.g. Salesforce, internal BI tools, data feeds, marketing leads, etc.) in a complex organization. This will drive goal tracking, metric development, and account strategy. Serve as the subject matter expert on all things sales-related and advocate across various divisions for what SDP needs to meet and exceed sales targets in short and long term.Manage Sales Operations (20%)Ensure on-time, consistent, and highly accurate processing of all revenue contracts, data privacy agreements, district/state technology agreements, and other client forms related to the purchase of our programs and services in collaboration with programs, operations, technology, finance, legal, and other internal partnersLead the annual update of sales processes, terms and conditions language/riders, Salesforce integration, in collaboration with program, legal, technology, and other internal partners.Communicate to and train the SDP account management team on updates for each program's sales cycle so that they can effectively engage in strategic selling with our state and district clientsLead the organization's process and efforts to respond to requests for proposals and requests for information from state, district, and higher education clients, ensuring the organization and your team submits the best possible proposal to win the business by collaborating with key leaders across divisionsFacilitate internal conversations when needed to help leadership and different divisions arrive at an agreed upon approach that meets both client and organizational needsAbout YouYou have:Ten to twelve years of directly related, progressively responsible work experience at the senior levelExperience leading high-performing teams with demonstrated success in management of a cross functional teamExperience setting the vision and strategy for infrastructure that drives sales and service strategies, plans, incentives, and procedures along with experience seeing that strategy through execution by designing and implementing the infrastructureDemonstrated resourcefulness in setting priorities and guiding investment in people and systemsExceptional ability to engage and influence C-level executives and team members effectivelyStrong written and verbal communication skills, including excellent oral presentation/public speaking skillsThe ability to proactively communicate about, take on and own challenges (i.e., you are not afraid to take risks)The ability to be flexible, navigate ambiguous spaces and work on multiple, fast-moving projects while also driving toward clarity and solutionsWorking knowledge of data analysis, performance/operational metrics, sales incentive programsDemonstrable competency in strategic planning and business developmentExpertise in planning and budgetingAptitude in decision-making and problem-solvingIn-depth knowledge and understanding of primary, secondary, and higher education environments, and of educational systems (e.g., schools, colleges, departments of education, agencies) preferred, but not requiredThe ability to travel one to two times a monthAuthorized to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $144,000 to $215,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-LinkedIn#LI-Remote#LI-MR1

Human Resources Officer Intern Recruitment/Social MediaUS-NJ-TrentonJob ID: 2024-2071Type: Regular Full-Time# of Openings: 1Category: Recruitment & Talent DevelopmentNJEDAOverviewJob Summary Responsible for supporting social media strategies, also recruiting and staffing strategies primarily for the recruitment of interns, including sourcing, interviewing, monitor social media platforms, assessing and reporting; maintains excellent relations with hiring managers, and candidates, to ensure that open positions are filled in a timely and cost-effective manner. $58,080 - $72,600 Note: The NJEDA currently offers a hybrid work schedule for up to 2 days of telecommute work from home. To participate, you will be required to have high speed home internet access and a managers approval. This program does not supersede the "New Jersey First Act", which requires newly hired NJEDA employees to establish and then maintain, principal residence in the State of New Jersey.ResponsibilitiesEssential Duties and Responsibilities: Executes and measures NJEDA’s recruiting and staffing strategy: Contributes to development of NJEDA employment brandIdentifies best sources for candidates and ensures robust talent pipelineAttracts, develops and maintains relationships with interns as part of pipeline strategyWorks with hiring managers to ensure that current talent is fully utilized to minimize new positions or the use of temporary employeesAssists hiring managers in defining jobs, reviewing job description and identifying the right sources for candidatesCreates and maintains a structured process for attracting, screening, interviewing and selecting the best candidates for the jobConsults to hiring managers on; interviewing, selection, assists and understands compensation structure and recommendations.Establishes, cultivates and maintains ongoing relationships with hiring managers in order to understand the business unit and its recruitment needs within the context of their mission; develops and maintains a strong rapport with key leaders in the department. Prepares and develops social media content to support and enhance the organization's brand and operations.Assist in the development and execution of social media strategies and campaigns for recruitment.Create engaging social media content for various platforms and coordinate posting strategy and timing with communications teamMonitor social media channels and respond to comments and messages in a timely mannerTrack and analyze engagement metrics to make data-driven decisionsAssist in the creation of reports and presentations for social media campaignsCollaborate with other departments to ensure consistency in messaging across all channelsCollaborate with IT, and Director of Recruitment to create, NJEDA interns web page Manages job requisitions/positions. Places ads/communications for open positions including EDA website, LinkedIn, twitter, internal, monster, state website etc.Interviews select candidates presented for detailed interviewing, utilizes face-to-face behavioral-based interviewing methodologies. Exhibits judgment in the interpretation of outcome of assessment tools. Organizes, and documents post-interview debrief/feedback with interview teams. Responsible for pre-employment duties; prepares offer letter, testing, references, verifies degrees, processes background checksManages applicant tracking database, produces reports on overall recruiting performance and recommends appropriate modifications Assists with ADP Workforce Now Onboarding activities and employee orientation program. Suggests modifications, as needed.Oversees, organizes & attends job fairsAssists with the intern program if necessaryCollaborates with the Department of Diversity, Equity and Inclusion (DEI) to create and ensure diversity and inclusion plans for recruitment.Provides weekly recruiting report with updates on candidate progressProvides guidance on company initiated eventsPromotes teamwork and communication to encourage an interactive, cooperative, collaborative and customer focused work environment among division, EDA staff and external customersMust complete annual and semiannual self-assessment as requiredPerforms other duties and special projects, as assignedQualificationsSkills and Abilities Ability to communicate effectively both verbally and in writing; proficient in grammar, spelling and editing; and foster communications with business professionals and EDA staffAbility to prioritize workload, must be highly organized, detail-oriented, handle various tasks simultaneously and work independently within limited time constrains with little or no supervisionMust be able to maintain confidentiality and deal effectively and diplomatically with business professionals and EDA staffAbility to meet tight deadlinesAbility to support diversity within the organizationDemonstrates respectful behavior and promotes teamwork and communication to encourage an interactive, cooperative, collaborative and customer focused work environment among division, EDA staff and external customersNJEDA utilizes Microsoft as the core application platform and proficiency in the Microsoft Office Suite is preferred Preferred Qualifications Education and Experience RequirementsBachelors degree and/or equivalent related experience;Experience with recruitment practices & interviewing;Understanding of employment laws as they apply to recruiting;2-5 years of experience working in a Human Resources, Administrative Operations or other related field. Advanced degree or industry specific certification may be substituted for 1 year of experience Physical DemandsMinimalAbility to work outside normal business hours, as needed TravelAs necessary to events, meetings, businesses, etc.15% -25% during highest recruitment periods Certificates and Licenses RequiredLicense: Staff are required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essentials duties of the position. Note The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job description. Conversely, all duties performed on the job may not be listed. This job description is intended to convey information essential to understanding the scope, general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Your employment at NJEDA is voluntary and subject to termination by you or NJEDA at will, with or without cause, or with or without notice, at any time. Nothing in this job description shall be interpreted to conflict, eliminate or modify the employment-at-will status of NJEDA employees. This position is considered exempt and is excluded from minimum wage, overtime regulations, and other rights and protections afforded nonexempt workers under the FLSA. NJEDA reserves the right to amend/revise this job description as necessary to meet current and changing business needs. Equal Opportunity EmployerNJ SAME Program Position Requirements Foreign degrees/transcripts must be evaluated by a reputable evaluation service at your own expense and must be submitted prior to a start date. If this cannot be provided within 21 days of an offer the offer will be rescinded.Must comply with the “New Jersey First Act” which requires employees hired after September 1, 2011 to reside in New Jersey. Non-New Jersey resident employees must relocate to New Jersey within one year of their date of hire and provide proof of residency to Human Resources.Must complete an Outside Activity Questionnaire (disclosure of outside office or employment) on an annual basis.Must review the required NJEDA Ethics Guidelines found on the state website.PI238664149

Human Resources - Data & Job AnalystUS-NJ-TrentonJob ID: 2024-2072Type: Regular Full-Time# of Openings: 1Category: Human Resources OperationsNJEDAOverviewJob Summary Under the general direction of the Manager, HR Operations, the Data Analyst will help support and maintain the Human Resource Information System (HRIS) and other systems supported by the human resources team. The role will collect, compile, and analyze HR data, metrics, and statistics to assist in making recommendations related to recruitment, retention, compliance, engagement, etc. The Data Analyst will also assist with the grading of job descriptions utilizing the Hay methodology. $58,080 - $72,600 Note: The NJEDA currently offers a hybrid work schedule for up to 2 days of telecommute work from home. To participate, you will be required to have high speed home internet access and a managers approval. This program does not supersede the "New Jersey First Act", which requires newly hired NJEDA employees to establish and then maintain, principal residence in the State of New Jersey.ResponsibilitiesEssential Duties and Responsibilities Utilizes advanced Excel functions to analyze and present data from ADP HRIS or related systems on many different HR related topics including demographics, recruitment, talent development, headcount, equity, performance management, compensation, time to fill jobs and complete projects.Assists in crafting and refining job descriptions that attract top talent, while also being thoughtful of company standards; maintain job description librarySupports the Human Resources (HR) team in analytic data to help decision making for hiring, promotions, market rate adjustments, specific organizational initiatives, and compensation programsTracks and monitors compliance/adherence to HR policy Tracks, monitors, and reports on HR Ticketing SystemSupports the HR leadership in gathering benchmark data about jobs and external employment marketCalculates retention, turnover, and internal mobility rates. Report on key recruiting metrics like time to fill and hiring costs. Analyses employees’ answers to internal surveys (like job satisfaction surveys)Assesses patterns and results from our employee performance reviews and present findings.Performs qualitative and quantitative data analysis, develop written reports, and briefed relevant conclusions for presentation to managementPartners with the Sr. HRIS Reporting Officer on matters of dataPromotes teamwork and communication to encourage an interactive, cooperative, collaborative and customer focused work environment among division, EDA staff and external customers.Must complete annual self-assessment as required timely.Performs other duties and special projects, as assigned. Skills and Abilities Ability to communicate effectively both verbally and in writing; proficient in grammar, spelling and editing; and foster communications with business professionals and EDA staffAbility to prioritize workload, must be highly organized, detail-oriented, handle various tasks simultaneously and work independently within limited time constraints with little or no supervisionMust be able to maintain confidentiality and deal effectively and diplomatically with business professionals and EDA staffDemonstrates respectful behavior and promotes teamwork and communication to encourage an interactive, cooperative, collaborative and customer focused work environment among division, EDA staff and external customers. NJEDA utilizes Microsoft as the core application platform and proficiency in the Microsoft Office Suite is preferred.QualificationsPreferred Qualifications Education and Experience Bachelor’s Degree in a highly numerate major (Math, Stats, Econ, HR, etc.) or relevant experience in data and/or business analysis. 2-5 years experience in an analytics role preferredStrong excel a mustStrong personal organizational and time management skillsStrong problem solving skills, allied with track record of transforming data into actionable business insight. Ability to handle multiple priorities simultaneously and independentlyAbility to work autonomously and take ownership of data-related projects, ensuring they are completed accurately and on time. Experience working in groups and leading smaller projects. Ability of maintaining access to and management of the most confidential and sensitive information with integrity and caution while providing exceptional customer service Advanced degree or industry specific certification may be substituted for 1 year of experience Physical DemandsMinimalAbility to work outside normal business hours, as neededMust work in the office minimum three days per week This position is located in the Trenton HQ TravelAs necessary to events, meetings, businesses, etc. Certificates and Licenses RequiredLicense: Staff are required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essentials duties of the position. Note The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job description. Conversely, all duties performed on the job may not be listed. This job description is intended to convey information essential to understanding the scope, general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Your employment at NJEDA is voluntary and subject to termination by you or NJEDA at will, with or without cause, or with or without notice, at any time. Nothing in this job description shall be interpreted to conflict, eliminate or modify the employment-at-will status of NJEDA employees. This position is considered exempt and is excluded from minimum wage, overtime regulations, and other rights and protections afforded nonexempt workers under the FLSA. NJEDA reserves the right to amend/revise this job description as necessary to meet current and changing business needs. Equal Opportunity EmployerNJ SAME Program Position Requirements Foreign degrees/transcripts must be evaluated by a reputable evaluation service at your own expense and must be submitted prior to a start date. If this cannot be provided within 21 days of an offer the offer will be rescinded.Must comply with the “New Jersey First Act” which requires employees hired after September 1, 2011, to reside in New Jersey. Non-New Jersey resident employees must relocate to New Jersey within one year of their date of hire and provide proof of residency to Human Resources.Must complete an Outside Activity Questionnaire (disclosure of outside office or employment) on an annual basis. Must review the required NJ State Ethics Guidelines found on the state website. #LI-KH1PI238784919

Vice President, Customer EngagementOperationsRemote, with hybrid options available in New York City or Reston, VAType: This is a full-time position About the TeamCollege Board's Operations division (130 ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading exciting work to advance customer experience through the use of innovative solutions, products and technology to enhance the delivery of digital assessments.The Customer Engagement department (65 ppl) is a combination of customer and technical support teams augmented by vendor operations, training and forecasting/planning to deliver all aspects of multi-channel support to our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year.This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to provide a positive and effective overall customer experience.About the OpportunityYou'll direct our day-to-day customer engagement work and all aspects of customer support and service, plus guide customer experience strategy and vendor operations aswe aim to deliver a positive experience for each College Board customers. This position is responsible for the delivery of services and support for our wide range of customers, including educators, students, parents, states and districts. You will also be a key contributor to our Operations leadership team as we complete our transition to a digital testing operation. Ready to lead an extraordinary team? Keep reading!In this role, you will be required to excel at the following to deliver effective and positive customer experience and support through excellent service, innovations and operational enhancements:Strategic Leadership: Develop and execute the strategic vision and roadmap for Customer Engagement aligning with the overall College Board mission and Operations division priorities.Team Leadership: Provide strong leadership and direction to the Customer Engagement team, fostering a culture of collaboration, excellence, inclusion and customer-centricityOperational Excellence: Drive operational efficiency and effectiveness across all Operations customer-facing functions and large external vendors, optimizing processes, workflows, and systems to enhance customer satisfaction and drive business resultsCustomer Experience: Champion a customer-first approach throughout the organization, ensuring the delivery of exceptional experiences at every touchpoint of the customer journeyCross-functional Collaboration: Collaborate closely with Program, Product, Technology and Field leadership, as well as Communications and Marketing to ensure alignment on customer needs, product enhancements, and go-to-market strategiesPerformance Management: Define key performance metrics and benchmarks for Customer Engagement, regularly monitoring and analyzing performance data to drive continuous improvement and operational excellenceCustomer Advocacy: Leverage the voice of our external customers and establish the people, processes and data required to advocate for them through a focus on their needs, feedback, and challenges to influence program and product policy and communications.Talent Development: Recruit, develop, and retain top talent, providing coaching, mentorship, and growth opportunities to empower team members to reach their full potentialRisk Management: Identify potential risks and issues impacting customer satisfaction and experience and operational delivery, developing proactive mitigation strategies to address them effectivelySpecific Responsibilities include:Set Vision & Strategy (40%)Set the overarching vision and direction for customer engagement at College Board and ensure a strong customer experience that is differentiated based on customer needs and expectationsFoster a customer experience mindset and framework for processes, products and decision-makingWork closely with different stakeholders across the organization to provide a strong service to our customers by addressing the root of the problemDevelop a deep understanding of College Board's customer base to drive change initiatives, business strategy and technology enhancement programs that improve the support and success of customersDevelop, monitor, and report on critical measurements and metrics that drive high levels of customer satisfaction; define clear measurements of successSet a strategic vendor management and optimization strategy for a wide range of customer support models, with a focus on cost management and experienceProvide Team Leadership & Management (40%)Effectively manage a high-performing, remote team of 5-8 direct reports to ensure they are engaged and working effectively toward accomplishing goalsProvide the leadership necessary to deliver results across the teamBuild and drive a performance-based culture and actions to support an inclusive and engaged teamEstablish critical forecasting and planning capabilities and anticipate and manage work volumes and budgets based on data; responsible for managing a vendor budget of ~$30MEnhance the customer support vendor management functionDrive Continuous Improvement & Innovation (20%)Provide actionable intelligence and insights via thorough analysis and assessment of all escalation data that comes into the teamMake data-driven decisions on continuous improvement for our escalations programs based on that analysis and insightsFoster an innovative culture to explore technology, AI and other solutions to help drive efficiencies in support models and improve experience metrics.About YouYou have:15+ years of directly related experience in customer operations, customer experience, or customer service with 5+ years in an executive leadership positionDirect experience working in a customer service call center, either as an individual contributor or in a management capacityDeep understanding of industry best practices, trends, and technologies related to customer operations and supportA proven track record of developing, coaching, training, and retaining top talent with high levels of engagementThe ability to empower others and effectively delegate work with accountabilityProven track record of driving operational excellence and delivering exceptional customer experiencesExcellent communication, negotiation, and interpersonal skillsAbility to thrive in a fast-paced, high-stakes, and dynamic environment and lead through changeExceptional strategic thinking, analytical and planning skills - you can build a strategy, connect the dots, and build towards the futureExperience as a highly collaborative leader with ability to influence others and build strong relationships across internal and external stakeholdersThe ability to communicate effectively with product leads and technologists to meet and drive business requirementsExperience leading high-visibility projects from start to finish with measurable resultsFluency with data and confidence in making data-driven decisionsDemonstrated success managing complex customer escalationsA passion for education and the impact that educators have on studentsThe ability to travel, at least once a monthEligible to work in the United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and panel interview, finalist interview and reference checks. This is an approximately a 10 to 12-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $176,000 to $260,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsWe know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizationsWe offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time#LI-Remote#LI-CW1

College Board - College Readiness Assessments / Institutional Assessment Management100% Remote (anticipated travel of 2-3 times/month)About the TeamThe College Readiness Assessments (CRA) division, comprised of approximately 40 mission-driven individuals, annually delivers the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9). The SAT Suite connects students to a wide range of post-high school opportunities, including scholarships, career, and college. We are committed to working with states, districts, schools, and community organizations to bring the opportunities that the SAT Suite provides to all students. As of Spring 2024, our assessments are now fully digital.Within CRA, the Institutional Assessment Management team is focused on day-to-day programmatic ownership of our in-school model that offers the full SAT Suite to students during the school day. Through deep understanding of the market dynamics of our States, Districts, and Schools, our seven-person team drives the use of the SAT Suite as a large-scale assessment at the state and district level. About the OpportunityAs Director, Institutional Assessment Management, you will play a critical role in the continued evolution of the digital SAT Suite. You will manage the day-to-day institutional purchasing policies and processes, business proposal development, and product functionality to support the use of the SAT Suite as a large-scale assessment at the state and district level. You are self-motivated and will use your proven ability to execute and move projects forward as you develop, influence, and implement strategies to secure new business and retain current customers. You will work closely with other College Board divisions like State and District Partnerships, Operations, Technology, Communications, Assessment Design and Development, Psychometrics, Research, and Legal.In this role, you will:Client Engagement and Business Development (65%)Build and maintain deep relationships with the largest state/district customers of the SAT SuiteSupport implementation of institutional purchasing models, policies, and processesSupport and implement a plan to ensure K-12 stakeholders are provided with information, communications, resources, and training to support their use of the SAT Suite of Assessments in collaboration with other teamsSupport and craft business proposals for competitive RFPs and RFIsInternal Collaboration and Product Development (35%)Develop and demonstrate a deep, thorough knowledge of College Board's SAT Suite of Assessments including program features, policies, platforms, systems, and dataProvide market intelligence to support general product development, roadmap prioritization, and administration policiesOrganize and facilitate cross-divisional meetings with key stakeholders to prioritize and manage the delivery of psychometric and assessment design related resources and reportsMaintain a deep level of knowledge related to education policy at the federal and state levels, with an emphasis on assessment, accountability, privacy, and fundingAbout YouYou have:7+ years of relevant and progressive experience in education or a related fieldDirect experience in strategic client engagement, product management, consultative sales and/or federal/state accountability ideally focused on products within the K-12 education spaceDeep knowledge of assessments; experience with College Board SAT Suite preferredDemonstrated experience collaborating in a cross-functional environment, managing expectations with internal and external stakeholdersPassion for education and deep commitment to the College Board's mission of promoting educational equity, access, and excellence for all studentsDemonstrated ability to build deep and meaningful relationships that influence others to action Strong organization and prioritization skills and the proven ability to move forward multiple time-sensitive projects in concert, both independently and as a member of the teamAdept problem-solving skills, including using data to inform decisions and actionsAbility to travel 2-3 times a month to external client sites and College Board officesBachelor's degree requiredAuthorization to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $76,000 to $125,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on these criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-MS1#LI-REMOTE

Senior Program Officer - DEI Reporting & AnalyticsUS-NJ-TrentonJob ID: 2024-2075Type: Regular Full-Time# of Openings: 1Category: Business DiversityNJEDAOverviewJob Summary The Sr. Program Officer, Diversity, Equity, and Inclusion (DEI) Reporting & Analytics supports departmental and organizational visibility objectives in the promotion and advancement of DEI initiatives across the organization. This role is responsible for the development and management of information reporting and analysis of data for the DEI department. The Sr. Program Officer, DEI Reporting & Analytics will help to advance internal and external DEI initiatives that support business goals by setting objectives, measuring key results, and analyzing relevant data. This role will support project teamwork by utilizing strong data analytics competency to inform decisions relating to diversity and equity across internal products and programs, as well as DEI-related outreach and engagement efforts. This position will support community, business, and sector development by providing necessary reporting and analysis to drive data-informed decision making across the Authority, while ensuring the impact of the Authority’s DEI efforts are communicated effectively with internal staff, external stakeholders, interagency partners, and the public. $76,184 - $95, 230 Note: The NJEDA currently offers a hybrid work schedule for up to 2 days of telecommute work from home. To participate, you will be required to have high speed home internet access and a managers approval. This program does not supersede the "New Jersey First Act", which requires newly hired NJEDA employees to establish and then maintain, principal residence in the State of New Jersey.ResponsibilitiesEssential Duties and Responsibilities Collects, tracks, and reports on primary and secondary diversity, equity, and inclusion data as part of analyses, planning, performance monitoring, and accountability measures. Develops, pilots, and scales initiatives and programs that support and strengthen diversity, inclusion, equity, and belonging across the organization; these efforts may include contributing to the design and execution of external engagement and business development-focused strategies and programs, conducting quantitative and qualitative analyses, defining program implementation plans, impact metrics, budgets, etc. Works cross-functionally to develop relationships within all EDA departments to support DEI-related project efforts across sectors; this may include providing data analysis, data visualization, presentation development and/or other required forms of partnership to support departmental efforts in developing and facilitating inclusion and equity in customer-facing external functions and programs Responsible for the creation and maintenance of departmental reports and dashboards to track DEI performance throughout the Authority, including developing reporting processes in conjunction with other business units. Prepares reports and presentations for internal and external stakeholders; analyzes data and compiles results to share a wide variety of audiences – officials, community engagement stakeholders, executive committee, and other staff. Supports the Director with developing an internal Supplier Diversity program by providing ongoing data reporting relating to the Authority’s procurement of diverse suppliers. Collaborates with Product Operations, Product Development, Human Resources, Economic Transformation, and other teams to collect and assemble DEI data for departmental reporting purposes. Communicates insights to key internal and external stakeholders through presentations and written reports. Utilizes data to develop insights and recommendations for business decisions. Develops data quality checks to ensure accuracy and consistency of data. Represents the EDA externally, as required, particularly on DEI development initiatives related to the EDA’s and the state’s strategic economic goals and plan. Identifies opportunities for process improvement to increase effectiveness and efficiency of reporting. Conducts research on key DEI topics, programs, and initiatives to advance and support DEI goals. Promotes teamwork and communication to encourage an interactive, cooperative, collaborative and customer focused work environment among division, NJEDA staff and external customers. Must complete annual and semiannual self-assessment as required. Performs other duties and special projects, as assigned. QualificationsSkills and Abilities Demonstrated interest in and understanding of Diversity, Equity, and Inclusion Strong ability to communicate effectively, both verbally and in writing, with government and business audiences; proficient in grammar, spelling and editing Experience in collecting and analyzing data to summarize findings Strong analytical skills and excellent attention to detail Ability to learn and understand NJEDA programs and products and highlight them with external customers and stakeholders Ability to support organizational programs and initiatives Ability to foster working relationships with business professionals and NJEDA staff Ability to communicate professionally in a public forum Ability to prioritize workload, must be resourceful and highly organized, detail-oriented, handle various tasks simultaneously, and meet deadlines Strong work ethic, ability to be proactive and responsive in a team environment Must be able to maintain confidentiality and deal effectively and diplomatically with business professionals and NJEDA staff Demonstrates respectful behavior and promotes teamwork and communication to encourage an interactive, cooperative, collaborative and customer focused work environment among division, EDA staff and external customers Must be proficient in Microsoft Office Suite, with advanced proficiency in PowerPoint and Excel Preferred Qualifications Education and Experience Requirements Bachelor’s Degree and/or equivalent professional experience in a relevant field, with coursework and/or experience relating to data analytics, business intelligence, or other related field Seven years of project management experience Two to four years of experience in data reporting, with emphasis on data visualization and written data presentation preferred Proficiency in SQL or similar preferred Advanced degree or industry specific certification may be substituted for 1 year of experience Physical Demands Attendance at events outside normal working hours. Ability to work outside normal business hours, as needed. Travel As necessary to events, meetings, businesses, etc.; occasional international travel for conferences, trade, and investment roadshows, and to support business attraction missions. Certificates and Licenses Required License: Staff are required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essentials duties of the position. Note The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job description. Conversely, all duties performed on the job may not be listed. This job description is intended to convey information essential to understanding the scope, general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Your employment at NJEDA is voluntary and subject to termination by you or NJEDA at will, with or without cause, or with or without notice, at any time. Nothing in this job description shall be interpreted to conflict, eliminate or modify the employment-at-will status of NJEDA employees. This position is considered exempt and is excluded from minimum wage, overtime regulations, and other rights and protections afforded nonexempt workers under the FLSA. NJEDA reserves the right to amend/revise this job description as necessary to meet current and changing business needs. Equal Opportunity Employer NJ SAME Program Position Requirements Foreign degrees/transcripts must be evaluated by a reputable evaluation service at your own expense and must be submitted prior to a start date. If this cannot be provided within 21 days of an offer the offer will be rescinded. Must comply with the “New Jersey First Act” which requires employees hired after September 1, 2011, to reside in New Jersey. Non-New Jersey resident employees must relocate to New Jersey within one year of their date of hire and provide proof of residency to Human Resources. Must complete an Outside Activity Questionnaire (disclosure of outside office or employment) on an annual basis. Must review the required NJ State Ethics Guidelines found on the state website. PI239476235

Assistant Director, Events OperationsDivision: Global Higher Ed and MembershipLocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type:This is a full-time positionAbout the TeamThe Events team at College Board is a dynamic, high-energy team of event professionals who are committed to member-led, mission-driven events that bring together professionals and thought leaders across disciplines to address access and success issues that challenge - and inspire - educators at all levels and in all professions.. Our conferences include College Board Forum, AP Annual Conference, A Dream Deferred: The Future of African American Education, Prepárate: Educating Latinos for the Future of America, and the Native American Student Advocacy Institute (NASAI). Our conferences are solution driven, aimed at empowering educators with knowledge, perspective, and material they need to best serve their organizations. Our 6,000 member organizations include high schools, districts, higher education institutions and systems, nonprofits and government agencies.About the OpportunityAs the Assistant Director, Event Operations, you will play a critical role in connecting the dots between planning and execution. You are eager to dive into details and proactively support the teams work. If people admire you as someone who is super reliable, gets stuff done and brightens the world around them, then we want you to consider joining us. The role is for an ambitious, detail-obsessed, and personable individual at an influential, mission-driven education organization. You'll be the "first line of defense" for logistical and administrative issues, seeking to resolve them swiftly and proactively.In this role, you will:Project Management & Administration (40%)Collaborate with Executive Director and team on tasks related to project management, including updating assigned projects and identifying any challengesSupport, execute and assist with updating Project Plans by event in Microsoft 365 PlannerServe as point of contact for critical aspects of our events from email flow/marketing to procurement processes. The team will look to you to lead communications and execution of these tasksLead travel coordination for National Advisory Committee travel and/or group bookings; track and audit travel activities, expenses, and payments for committee membersProvide support and help with the events inboxes; reviewing and responding to communications receivedMaintain confidentiality and exercise superb judgment in dealing with sensitive information, and/or escalate issues as necessaryMeeting and Logistics Planning (40%)Ensure flawless execution of high-profile meetings held in conjunction with the event portfolio, including and not limited to: attendee logistics and itineraries, scheduling of rehearsals and dinners, and meeting execution, utilizing College Board technology solutionsProvide a wide range of support for GMA meeting management, such as: update event records, schedule meetings, and generate reports and divisional in-person and online meetingsCoordinate logistics of annual on-boarding of National Advisory Committee MembersProvide support and assist in compiling presentation decks and documents for monthly National Advisory Committee Meetings.Regularly engage and build strong relationships with College Board leaders, relevant support staff and external stakeholdersDatabase and Reporting (20%)Assists in the setup of event registration process on CVENT platform, including special paths for VIP groups.Maintain session updates across platforms -Cvent (website, speaker management) and Guidebook (mobile application).Fulfill routine data requests, and maintain core membership data using Salesforce, for example generate reports of key data points, process contact updates and manage rostersMaintain and have command of event attendee information in CVENT, for example: regularly generate event attendee reports, clean event registration data to ensure accuracy, researches and makes necessary updates to attendee records, and be able to answer ad hoc questions about event attendee trendsFacilitate seamless data integration across diverse platforms, to optimize information flow and enhance organizational analyticsAbout YouYou have:You are obsessed with details, highly organized, and have impeccable follow throughYou have a proactive mindset - ability and willingness to proactively solve problems, anticipate and prioritize key tasks and resolve issuesYou value and strive to provide excellent customer serviceYou have command of some of the technologies that guide our work, specifically Microsoft 365, Salesforce or like CRM, CVENT and Expense Systems (e.g. Concur) and have willingness to master allYou have systems and routines that guide your daily operations and help you squeeze efficiency and productivity out of your timeYou are an empathetic team player who values the people they work with by acknowledging their milestones and momentsYou work well under pressure and value and seek out feedbackStrong written communicator who can go from crafting the perfect email to proofreading a stakeholder memo to presenting remotely or in-person to groups of varying sizesYou are trustworthy, have excellent judgement, and are a skilled collaboratorYou have 2-3 years experience in operations or related fieldA passion for supporting educational and career opportunities for millions of studentsWillingness to travel 10-12 times per year for internal and external meetings/eventsMust be authorized to work in the USAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $44,000-$70,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.#LI-REMOTE#LI-NM1