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Operations Research Analyst Salary in Tennessee, USA

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For more information about PGIM, visit PGIM.com.Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.Our Commitment to Diversity, Equity, and InclusionPrudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. The Prudential Insurance Company of America, Newark, NJ and its affiliates.Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at [email protected] for more information about doing business with Prudential.PEOPLE WITH DISABILITIES:If you need an accommodation to complete the application process, which may include an assessment, please email [email protected] note that the above email is solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.
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Follows department guidelines to ensure timely resolutions are provided and confirmed with customers. Accurately document all information needed to provide Service Desk team or collaborating organizational teams with the specific information required to provide timely resolution. Prioritizes and escalates critical issues appropriately and/or seeks team assistance when clarification is needed to understand severity and complexity. Uses correc t escalating, paging, texting or telecommunication procedures and ensures that responses are received. Makes suggestions for improvement to processes or procedures to Supervisor Stays abreast of organizational changes and announcements to processes or ev ents, programs, and initiatives in order to address customers' requests for current information as applicable. Proactively manages own professional development along with Supervisor. Experience, Knowledge, and Skills Associates degree preferred. 1 to 2 years of experience in a high call volume technical support call center, or equivalent time in non-technical call center and experience with desktop, server, application, or network support. Working knowledge of LAN /WAN networks, Internet, VPN, and Active Directory preferred Ability to multitask, handle phone conversation with customers while entering data in real-time using multiple applications and display screens. Demonstrates knowledge, skills and competencies necessary to safely perform the assi gned job; determined through on-going skills and competency assessments, and performance evaluations. Broad knowledge of information technology including knowledge of desktop computing, networking, cabling, Microsoft operating systems and office applicati ons, computer hardware and business applications Ability to effectively communicate with customers and co-workers in a manner consistent with a customer service focus and application of positive language principles Ability to deescalate issues and resol ve complaints with positive outcomes Ability to learn and apply new or modified processes, program , or procedures. Able to work with various employees based on their learning and communication styles Ability to work effectively in a fast-paced environment Demonstrated flexibility and adaptability in the workplace Stays abreast of emerging technology trends and innovative technologies that provide solutions to new ideas , trends, and concepts and improve workflow, production, efficiency, and effectiveness . Proactively manages own professional development and completes Individual Development Plan with Supervisor. Language Ability Proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting customer or employee safety or security Ability to read, analyze, and interpret common technical journals as it relates to information technology, financial reports, and legal documents. Ability to read policies, procedures, and guidelines. Ability to write knowledge-based article for the IT operations and the Service Desk. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete var iables. Demonstrated critical thinking, effective interpersonal skills, and oral/written communications Ability to execute sound judgment Computer Skills To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; development software; design software and database software. Ability to type 35 words per minute. Certificates and Licenses Information Technology Infrastructure Library (ITIL) v3 foundation certification, CompTIA A +, Helpdesk Institute (HDI) certification preferred Supervisory Responsibilities This job has no supervisory responsibilities Work Environment Typical computer related noise levels and paper and equipment generated dust. Exposure to video display terminals occurs on a regular basis. Scheduled night and weekend work when necessary. Physical Demands Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; sit and talk or hear. Read more below and get ready for your next great employment adventure!Some of the Perks our LabConnectors Love: Financial Security (base pay, 401k match and annual bonus eligibility) Health Benefits beginning on date of hire PTO plan plus 10 Paid Company Holidays and 1 day to Volunteer in your community Short and Long-Term Disability, Life and AD&D We celebrate our differences, which enrich our Culture We are a growing and global team on a mission to create healthier communities by accelerating the development of new medicines. In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities.We believe in a friendly and collaborative environment with open lines of communication. Join our team and discover how your work can impact the lives of people all over the world.It is the policy of LabConnect to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.Equal Employment Opportunity Posters: https://www.dol.gov/agencies/ofccp/postersIf you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email [email protected] or call +1(423)722-3155.For more information, visit www.labconnect.comOther details Pay Type Salary
Intelligence Analyst – RFI Triage (Remote, East Coast)
CrowdStrike, Inc., Nashville
CrowdStrike, Inc.Full timeR18375About the Role:CrowdStrike Counter Adversary Operations, a core component of CrowdStrike, is seeking an Intelligence Analyst for its Analytical Support Team (AST) to support daily intelligence production and the development of customer Requests for Information (RFIs) responses. The Analyst will be required to write custom RFI responses using a variety of sources.This position is instrumental in supporting internal intelligence teams and CrowdStrike’s Intelligence customers by writing RFI responses in a fast-paced environment. You will handle multiple, competing deadlines as you interact with numerous teams to answer intelligence questions. What You’ll Do:Triage, scope, and respond to CrowdStrike Intelligence customer RFIsIdentify relevant context such as priority intelligence requirements (PIR) or organizational threat profiles to fully interpret customer RFIs.Collect and synthesize large amounts of information to identify relevant and actionable intelligence addressing customers’ RFI questions on cyber threats, trends, and new developments in the cyber threat landscape.Collaborate and coordinate with numerous intelligence teams and Subject Matter Experts (SMEs) using a variety of raw and processed data sources for RFIs responses and reviewsSupport leadership and content management by compiling statistics on customer composition and readership, as neededIdentify areas and gaps for process improvements and trend analysis in AST, as needed.What You’ll Need:Consistent, highly organized self-starter with 3+ years applied experience with:Intelligence Tradecraft: knowledge of Intelligence tradecraft, analysis, and terminologies.Intelligence Writing: knowledge of the Intelligence writing process and structure including scoping and responding to customer RFI responses.Research: Ability to demonstrate comprehensive, practical knowledge of research, collection skills, and analytic intelligence tradecraft methodology. Research management skills to organize numerous research leads and sources is essentialOSINT/Data Collection: Experience in assessing and vetting multiple data sources for relevance, reliability, and credibility including open-source regional media sources, network/endpoint telemetry, and other raw data sources.Cyber Threat intelligence: Familiarity and understanding of cyber threat intelligence and technical terminology explaining tactics used by threat actors including MITRE ATT&CK TTPs and IOCs/IOAsProject Management: Strong project management skills with the ability to communicate in writing to various customer stakeholders RFI findings; ability to effectively communicate tasks, guidance, and methodology with internal teamsPreferred:Understanding of contemporary scripting languagesExperience using Jira, Elasticsearch, and Salesforce#LI-AO1#LI-RemoteBenefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to WorkPI240365052
Risk Analyst
Amazon, Nashville, TN, US
DESCRIPTIONIt’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV’s, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services.Are you interested in diving deep into data to understand business opportunities across multiple business lines and geographies? This role will partner with product managers, operations, and technical teams to provide the data and analyses needed to influence product roadmaps. Do you have a track record of using data to influence decision makers? Do you have effective problem solving skills and want to solve problems that will meet the growing worldwide need? Then the Middle Mile Transportation Technology is the right team for you. Risk Analysts play a key role in the identification, interpretation, transformation, and dissemination of intelligence crucial to the protection of Amazon customers and partners from fraudulent actors. Risk Analysts provide Amazon teams with information about threats and vulnerabilities, and use information derived from all intelligence disciplines to determine changes in actor activity, capabilities, intent, and resources.Key job responsibilitiesYour role will focus on the identification, analysis, processing, and distribution of finished intelligence. You will quickly and discretely provide intelligence to assist in decision making and actively thwart emergent and current threats targeting our customers. Specific duties of this role include: intelligence gathering; processing incoming information, reports, and messages; determining the significance and reliability of incoming information; identifying and investigating new vulnerabilities, and translating that analysis into actionable intelligence; preparing all-source intelligence products; establishing and maintaining systematic, cross-reference intelligence records and files; integrating incoming information with current intelligence and investigations. A successful candidate can prioritize well, communicate clearly, and has a consistent track record of delivery. You must be proactive in removing roadblocks, and a self-starter able to dive multiple layers deep. You will need to influence internal and external stakeholders that are spread across the world, and be able to effectively rally support for your initiatives. A successful candidate will set a new bar for the team in terms of curiosity. We are open to hiring candidates to work out of one of the following locations:Nashville, TN, USABASIC QUALIFICATIONS• Bachelor's degree with min 2 years of work experience OR its equivalent in years of experience • Demonstrated experience performing open source research on a variety of topics• Demonstrated ability to investigate complex and highly technical problems, and perform root cause analysisPREFERRED QUALIFICATIONS• 4 years degree related to the following fields of study: Computer Science, Information Technology, Information Security, Foreign Studies, Finance, Investigative Journalism. • Experience in investigating fraud, abuse, and eCrime. • Familiarity with foreign-language media sources, both traditional and non-traditional • Multilingual with preference for Spanish, Arabic, Russian, Chinese, and/or Japanese• High level of integrity and discretion to handle confidential informationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Business Process Improvement Analyst - ( Six Sigma Certified) - Remote & 2 Days a week onsite - Hybrid role - LOCALS ONLY
Zillion Technologies, Inc., Nashville
US CITIZENS / GREEN CARD HOLDERS ONLYNO THIRD PARTIES PLSTHIS IS A DIRECT CLIENT REQUIREMENT !Those authorized to work without sponsorship are encouraged to apply please.Reach Saakshi Sahni - 703-955-1070Email: saakshi(at)zilliontechnologies(dot)com // 7039551070Process Improvement Analyst$$ BEST RATES AVAIALBLE $$Duration: Long Term Ongoing Project with NO end DateDirect ClientHybrid role - 2 Day a week in Vienna, VA // 4 Days fully remoteUS CITIZENS / GREEN CARD HOLDERS / EAD GREEN CARD HOLDERS ONLYShift (Time): 8 - 430DescriptionAnalyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of the business and/or services and react effectively to business needs with considerable latitude for discretion. Provide guidance and advice to management on the most efficient use of resources to obtain positive and measurable results. Perform complex process improvement functions under minimal supervision. Lead complex/difficult tasks with advanced analysis and considerable impact, latitude, and scope.ResponsibilitiesUtilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operationsProvide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefitsCollaborate with functional areas to develop and maintain performance metrics, measurements, methods and targetsObtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisionsResearch and evaluate opportunities related to process flow variance deficienciesDevelop and implement processes and procedures to ensure correct recording of actual labor timesCoordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement directionAnalyze processes and workflows to understand value chain, input/output, to improve and/or automate business performanceLeverage best practices gained through process improvement activities to other activities which would benefit from implementationAnticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancementsAnalyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvementsEnsure the implementation of new and enhanced processesEnsure business unit awareness of products, services, marketing, promotions, policies and proceduresIdentify and assess business strategies and opportunities; develop appropriate analytical approachesFull life-cycle project managementEstablish and lead project teamsDevelop project plan/scope/schedule/cost/communicationsProcure and/or manage resources/timelines/deadlines/qualityRisk, Issue and Change managementEnsure successful project implementationEnsure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controlsMonitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvementsPerform other duties as assignedQualificationsAdvanced knowledge of process mapping/modeling and business process reengineeringSignificant experience in leading teams in business process improvement initiativesSignificant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical toolsAdvanced knowledge of market trends, business strategies and technology and their interrelationshipsSignificant experience in working effectively with diverse internal and external contactsLean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experienceCertified Business Process Professional (CBPP) or the equivalent combination of training, education, and experienceCertified Business Process Improvement/Reengineering Practitioner (CBPR) or the equivalent combination of training, education, and experienceDesired - Project Management Professional (PMP), or the equivalent combination of training, education, and experienceAdvanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementationAdvanced skill communicating with all levels within an organizationAdvanced skill exercising initiative and using good judgment to make sound decisionsAdvanced research, analytical, and problem solving skillsAdvanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectivesAdvanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationshipsAdvanced analytical/quantitative, reconciliation and deductive reasoning skillsAdvanced verbal and written communication skillsBachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experiencePlease send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com // 7039551070Thanks,Saakshi SahniZillion Technologies Inc.Director - Talent AcquisitionEmail: saakshi(at)zilliontechnologies(dot)com // 703-955-1070
Data Analyst
American Bureau of Shipping (ABS), Knoxville
ABS Group is a global company that provides data-driven risk and reliability solutions and technical services that help our clients enhance the safety, integrity, quality, and environmental efficiency of their critical assets and operations. In January 2020, we established our corporate Product Development and innovation center in Knoxville, TN. We work with our clients to develop risk and reliability-related solutions to meet their needs. Every day our multidisciplinary team of engineers, software developers, data scientists, data analysts, and cyber security specialists work together to develop innovative digital solutions for a wide range of complex challenges. If you are a motivated self-starter with intellectual curiosity, we're just what you're looking for. The Data Analyst position will analyze data from internal and external sources to estimate risk and inform decisions for our clients. Projects will often support federal government clients who are on the front lines of reducing the negative impacts of both natural and man-made hazards on the American public. Analyses will involve critical thinking and moderate statistical analysis to unravel complex and often messy data. The ideal candidate is a team player, critical thinker, and problem solver who enjoys working in a dynamic, collaborative environment. This position will require moderate travel based on client and project needs. What You Will Do: • Translate client needs and project tasking into individual, actionable next steps• Research and identify available data sources to support decision-making• Use data to compute risk metrics• Use basic statistical tests to validate findings• Assess risk using mathematical risk models• Automate data gathering/cleaning processes• Troubleshoot and debug errors• Write reports/documentation summarizing your work• Contribute positive energy to the team• Communicate your work to small audiences (10-20 people) What You Will Need: Education and Experience 1 to 4 years of relevant work experience Experience with two data analysis languages (e.g., SQL, Python, R, Stata) Experience with enterprise data visualization tools (e.g., Power BI, Tableau) Bachelor's degree in engineering, mathematics, economics, computer science, information management or statistics, or related technical field Knowledge, Skills, and Abilities Advanced Excel experience (e.g. VBA, Query Editor/PowerQuery) Geospatial analysis experience (e.g. ArcGIS, QGIS) Experience in developing machine learning models (e.g., Python) Gather and analyze data effectively. Apply critical thinking to a wide variety of problems. Comprehend and analyze complex problems. Work under tight deadlines Proficiency in MS Word, Excel, and PowerPoint, Ability to obtain a working knowledge of the ABS Health, safety, quality, and environmental management systems. Reporting Relationships: This position reports to the Senior Program Manager. Notice: This role has been opened for a future need expected within three months of the original posting date of this position. Potential candidates may not receive communication until the open headcount is confirmed. ABOUT USWe set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times. ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We're at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations. About Our Benefits ABS Group proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers additional support in personal wellness, including work-life services. ABS Group also offers a 401K plan with a generous company match, subject to plan requirements. Equal Opportunity The ABS Group of Companies is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws. Notice ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid. Other This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs
Business Analyst II
Caterpillar, Nashville
Career Area: Business Technologies, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Cat Financial Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial. JOB SUMMARY: Under minimal supervision, provide definition, business analysis, and implementation of significant multi-phased projects, to provide business solutions to the assigned area. Provide research and assistance in design of systems to support business processes. Provide business technical assistance and guidance related to the architectural design and planning of computer systems and resources for the assigned area. Develop and provide training as required. Appreciable latitude for unreviewed actions and decisions is within the scope of delegated authority. PRINCIPAL DUTIES AND RESPONSIBILITIES: A wide variety of responsibilities may exist within the various Business Analyst job roles. Responsibilities vary, but may include several of the following duties: 1.Reviews various reports to identify trends and/or other areas of concern. 2.Identifies and tracks input and processing errors within various systems used by assigned business area. Troubleshoots issues with reports for specified changes and ensures the issues have been resolved. 3.Performs analysis and reporting. Organizes and analyzes errors to identify their root causes and determine viable solutions (i.e. system improvements, triggering errors, mapping errors, human errors, training needs, etc.) 4.Develops, implements and provides ongoing metrics to insure the defined business process is adhered to, and the business process remains appropriate and effective to achieve the business objective. 5.Coordinates with business area management to define the scope, specifications, deliverables, and controls of projects for new and existing application development technologies and software capabilities. 6.Ensures new technology capabilities are compatible with the current application software architecture and the current technical architecture and business systems applications are compatible with existing business applications of FPD. 7.Analyzes and defines new processes and works with business area management to determine appropriate use of systems and system requirements to support the processes. 8.Works with other IS staff to research available technologies to be used for current and future business applications and systems. Assists in designing and integrating new business technologies into new and existing environments. 9.May perform Project Management duties for new applications or functionality such as project plans, charters, business cases, requirements, weekly status meetings/reports and conduct necessary manager or stakeholder meetings. 10.Works with IS staff to coordinate, to monitor and to report project status and ensures the delivery of quality solutions within agreed timeframes. 11.Develops the specifications for business systems enhancements or modifications and communicates the business area user needs to the IS staff. 12.Develops and maintains training materials, technical documentation, standards and procedures. Provides ongoing training and support of applications to end users and dealers. 13.May perform Testing Coordinator activities to ensure coverage, test plans, documentation of the functionality and tests processes within a release. 14.Participates in performing system testing of enhancements and ensures user acceptance testing is completed. 15.May perform Sox Audit Coordinator functions such as coordinating with Business Excellence to update the link, updating the list of responsibilities for process updates, coordinating review processes and conducting audits and reporting findings. 16.Analyzes and evaluates current business processes within the business area and their impact on the Financial Products Division (FPD). Coordinates with business area staff, Information Services (IS) and other Corporate Support Departments to define the scope, deliverables and controls of the project for new and existing application development technology and software capabilities. 17.Reviews best practice processes within the industry. Determines if current processes are best practice and if current systems are adequately utilizing and supporting the processes. Works with business areas to determine appropriate systems and system requirements to support the processes. 18.May perform Website Content Owner and/or Access Coordinator responsibilities to ensure content of website is current and functional, grant access to users and provide support. 19.Participate in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participate in the identification of problem areas and development of resolutions to address them. 20.Understands the Harassment policy of the company and for its application in all aspects of employment. JOB REQUIREMENTS: SKILLS, ABILITIES, AND KNOWLEDGE: 1. Demonstrated knowledge of and the demonstrated ability to apply math computation skills including basic addition, subtraction, multiplication, and division, as well as statistics and other mathematical concepts. 2. Working knowledge of procedures and operations of the business area. 3. Demonstrated knowledge of business area systems, applications and processes, more specifically, how they inter-relate. 4. Demonstrated ability to train and advise employees on the processes and procedures of the business area. 5. Demonstrated ability to successfully lead process improvement or development teams. 6. Demonstrated ability to identify systems' deficiencies and recommend new technology to correct the deficiencies. 7. Demonstrated knowledge of computer systems operations sufficient to analyze systems for implementation applicability in the business area. 8. Demonstrated knowledge of documentation and flowcharting techniques. 9. Demonstrated ability to perform acceptance testing and ensure business technology supports the business objectives. 10. Demonstrated ability to make various types of presentations to all levels of the Caterpillar organization and dealers. 11. Demonstrated ability to advise employees on the use of computers and software packages. 12. Working knowledge of finance/leasing products, policies and procedures. 13. Working knowledge of credit and financial management concepts and principles. 14. General knowledge of the industries served by Caterpillar dealers. 15. Working knowledge of insurance concepts. 16. Demonstrated knowledge of and ability to apply project leadership and project management skills. EDUCATION/EXPERIENCE: A 4-year college or university degree in any discipline and a minimum of 4 years exempt experience in information services, contract administration, credit, customer services, collections, marketing, finance, accounting, insurance and/or project planning is recommended. Previous exempt work experience must be progressively increasing in responsibility and accountability and demonstrate an ability to gain knowledge, skills, and responsibility such that a level of full competency can be reached. Equivalent experience may be substituted for education. Additional Information: Relocation Assistance to Nashville, TN Offered #LI-Hybrid Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: May 16, 2024 - May 23, 2024 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community .