Security Specialist Salary in Tempe, AZ

DH Pace Company, Inc. is seeking a detail-oriented Administrative Billing Specialist to join our team in our Tempe, AZ office! This individual will perform high-volume billing functions and administrative tasks. You must be comfortable working in a fast-paced environment. Prefer a minimum of one (1) year office experience and accounts payable/receivable experience.  If you have experience working with numbers, in billing or accounting roles, administration, accounts receivable, accounts payable, customer service, or other related roles, this is a great role to continue your career! Position Overview: Responsible for verifying and processing daily invoices Check job tickets for description of work completed, extra parts used on the job, and required paperwork Processes billing transactions in a timely and productive manner Ensure all job labor is costed and billed correctly on each job ticket Audit job costs to assure costing is in line with the billed amount Meets production goals and month end processing requirements Other responsibilities as assigned Qualifications: Bachelor's degree and 1 year of office, accounts payable, or accounts payable experience preferred Equivalent combination of education and experience will also be considered Must have strong attention to detail and customer service skills Need to be able to multi-task and work efficiently in a fast-paced work environment Strong Microsoft Office and computer skills Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.   Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)   DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails.  Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Administration

DESCRIPTIONThis is a full-time role and we offer our team the flexibility of a hybrid work schedule; with a minimum of three scheduled days in office and the option to work two days at home. We value in-person collaboration and time spent face-to-face. You will benefit from a schedule which incorporates a combination of work from the office and work from home days. Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: EnglishShift Requirements: Full time 40 hours Sunday-Saturday Training: 8-10 weeks instructor-led onsite training with the option for hybrid work schedule post training. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented.The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaises with other departments as required to resolve Seller’s issues and questions.Internal job descriptionLoop competencies--Basic qualifications Business proficient fluency in written and verbal English. Education: High School diploma or equivalent. Ability to effectively manage time and individually prioritize multiple tasks of high importance. Flexibility to work various shifts, including working one weekend day or alternative start-end times. Ability to compose a grammatically correct, concise and accurate written and verbal response. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. 12 months in a customer service environment, preferably within a contact center. Strong soft skills with the ability to effectively communicate for win-win solutions. Demonstrated ability to deal with ambiguity. Embrace constant changes with flexibility and good grace. Ability to maintain high levels of confidentiality and data security standards.Preferred qualifications Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically. Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills. Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses. Teammate capable of learning and sharing knowledge in global environment. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, we request to visit https://www.amazon.jobs/en/disability/us.Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.We are open to hiring candidates to work out of one of the following locations:Tempe, AZ, USABASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commercePREFERRED QUALIFICATIONS- 6+ months of customer service experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.