Financial Representative Salary in Tempe, AZ

Building a career at Granite may be the most valuable thing you could do...Are you interested in the opportunity to work for an industry-leading company that will give you the experience and exposure you need to build your career and personal brand? If so, then you've come to the right place!General SummaryThis position is responsible for the overall direction, completion, and financial outcome of construction projects up to $15 million in size.Essential Job AccountabilitiesPerform accurate project revenue and cost financial forecasting to ensure corporate profitability goals are met.Coordinate with estimators and project controls group to establish budget.Lead estimating efforts on vertically integrated projects to ensure accurate and consistent bid to build process.Coordinate efforts with estimators, large project sponsor, and manager of construction to manage resources to meet project schedule.Participate in bid review and bid closing to ensure accuracy of bid and evaluate project feasibility; work with estimating team to develop bid schedule.Coordinate with large project sponsor, manager of construction and project team to develop comprehensive plan for project start up and successful kick-off.Provide environment where dynamic project communication occurs between Project Engineers, Foremen, Superintendents and Construction Manager to ensure work is accomplished in an efficient, profitable, and safe manner.Ensure proper job controls, i.e. quantities, costs, revenue and schedule.Establish and maintain working relationships with owners, agencies, subcontractors, corporate management, inspectors, etc., providing customer service to develop long-term partnerships with client base.Ensure accurate construction reports for the job allowing for continuous improvement in performance.Run projects at profitability levels to meet or exceed expected margins.Comply, understand, and support corporate safety initiatives to ensure a safe work environment.EducationBS degree in Civil Engineering, Construction Management, Business Administration, or related field or equivalent work experience in heavy civil construction.Work ExperienceThree (3) to five (5) years progressive project experience in heavy civil environments.Minimum of five (5) years experience in paving, dirt, and grading in either private or public environments.Knowledge, skills, and abilitiesKnowledge of construction paving, underground, concrete and grading practices.Knowledge and understanding of union agreements and prevailing wage issues.Maintain ability to work in high production environment.Demonstrated decision-making skills.Excellent leadership skills.Excellent supervisory communication and organizational skills.Accuracy at all times.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Subject to outside working conditions. At times will be working around large construction equipment, must be safety conscience.Additional Requirements/SkillsAbility to abide by Granite's Code of Conduct on a daily basis.A team player.Our Benefits at a Glance:Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.Benefits may vary for positions located outside of the continental United States.Base Salary Range:$90,256.00 - $135,383.00Pay may vary based upon relevant experience, skills, location, and education among other factors.About Granite Construction IncorporatedGranite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite Construction is an Affirmative Action/Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and a Drug-Free Workplace. For additional information on applicant/employee rights please clickhere.Notice to Staffing AgenciesGranite Construction, Inc. and its subsidiaries ("Granite") will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Granite, including unsolicited resumes sent to a Granite mailing address, fax machine or email address, directly to Granite employees, or to Granite's resume database will be considered Granite property. Granite will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Granite will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.Agencies must obtain advance written approval from Granite's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening.Granite will not pay a fee to any Agency that does not have such agreement in place.Agency agreements will only be valid if in writing and signed by Granite's Human Resources Representative or his/ her designee. No other Granite employee is authorized to bind Granite to any agreement regarding the placement of candidates by Agencies.

Building a career at Granite may be the most valuable thing you could do...Are you interested in the opportunity to work for an industry-leading company that will give you the experience and exposure you need to build your career and personal brand? If so, then you've come to the right place!General SummaryThis position is responsible for the overall direction, completion, and financial outcome of construction projects ranging from $15 - $49 million in size.Essential Job AccountabilitiesPerform accurate project revenue and cost financial forecasting to ensure corporate profitability goals are met.Coordinate with estimators and project controls group to establish budget.Lead estimating efforts on vertically integrated projects to ensure accurate and consistent bid to build process.Coordinate efforts with estimators, large project sponsor, and manager of construction to manage resources to meet project schedule.Participate in bid review and bid closing to ensure accuracy of bid and evaluate project feasibility; work with estimating team to develop bid schedule.Coordinate with large project sponsor, manager of construction and project team to develop comprehensive plan for project start up and successful kick-off.Provide environment where dynamic project communication occurs between Project Engineers, Foremen, Superintendents and Construction Manager to ensure work is accomplished in an efficient, profitable, and safe manner.Ensure proper job controls, i.e. quantities, costs, revenue and schedule.Establish and maintain working relationships with owners, agencies, subcontractors, corporate management, inspectors, etc., providing customer service to develop long-term partnerships with client base.Ensure accurate construction reports for the job allowing for continuous improvement in performance.Run projects at profitability levels to meet or exceed expected margins.Comply, understand, and support corporate safety initiatives to ensure a safe work environment.EducationBS degree in Civil Engineering, Construction Management, Business Administration, or related field or equivalent work experience in heavy civil construction.Work ExperienceFive (5) to ten (10) years progressive project experience in heavy civil environments.Minimum of five (5) years experience in paving, dirt, and grading in either private or public environments.Knowledge, skills, and abilitiesKnowledge of construction paving, underground, concrete and grading practices.Knowledge and understanding of union agreements and prevailing wage issues.Maintain ability to work in high production environment.Demonstrated decision-making skills.Excellent leadership skills.Excellent supervisory communication and organizational skills.Accuracy at all times.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Subject to outside working conditions. At times will be working around large construction equipment, must be safety conscience.Additional Requirements/SkillsAbility to abide by Granite's Code of Conduct on a daily basis.A team player.Our Benefits at a Glance:Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.Benefits may vary for positions located outside of the continental United States.Base Salary Range:$103,835.00 - $155,752.00Pay may vary based upon relevant experience, skills, location, and education among other factors.About Granite Construction IncorporatedGranite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite Construction is an Affirmative Action/Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and a Drug-Free Workplace. For additional information on applicant/employee rights please clickhere.Notice to Staffing AgenciesGranite Construction, Inc. and its subsidiaries ("Granite") will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Granite, including unsolicited resumes sent to a Granite mailing address, fax machine or email address, directly to Granite employees, or to Granite's resume database will be considered Granite property. Granite will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Granite will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.Agencies must obtain advance written approval from Granite's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening.Granite will not pay a fee to any Agency that does not have such agreement in place.Agency agreements will only be valid if in writing and signed by Granite's Human Resources Representative or his/ her designee. No other Granite employee is authorized to bind Granite to any agreement regarding the placement of candidates by Agencies.

Inspire heroism and be a part of the future! At Point Blank Enterprises, Inc. we help PROTECT OUR PROTECTORS by developing, manufacturing, and selling body armor to police forces, the defense sector and first responders. We are always looking for the best of the best in our industry. If you share our passion and commitment, please apply today!Position Overview: Responsible for overall management of multiple, unique, research and development programs from conceptual design in support of proposals, through preliminary and detailed design, development and qualification testing, component manufacturing, assembly and delivery to the customer. Must lead and manage program teams comprised of matrixed staff including technical leads, engineers, and designers to meet all project objectives on schedule and within budget. Regularly report program status and metrics to Company management team. Coach and mentor program team members and help maintain a positive environment and one that enables excellence in all operations, not just program management. Must have a general understanding, appreciation, and support for specialty engineering (manufacturing, quality, reliability, safety, etc.) requirements. Assist with generating new business leads and winning new business for product development and/or production of product. Leads applicable proposal efforts and related contract execution. Must demonstrate outstanding attention to detail and critical thinking abilities. Self-directed with positive attitude toward helping the entire program team succeed to include helping colleagues across functional areas, as required. Strong written and verbal communication skills are required within the Company and with the external customer. Good situational awareness and an ability to provide appropriate response(s) are a must. A can-do attitude is also a must.Educational Requirements:Bachelor's degree in management and/or engineering or equivalent and 5 years of experience as a program manager or equivalent preferably on Department of Defense (DoD) programs. An advanced technical and/or management degree is preferred. Essential Job Functions:Manage multiple projects simultaneously to achieve required performance on schedule and within budgetProvide leadership, management, and mentorship to program team membersAccomplish program requirements using program matrix managementEngage and manage subcontractors and associated program scopeDevelop detailed program plans, budgets, and schedules and maintain themProvide direction and support for all program functionsServe as project/task lead for efforts as requiredRegularly report program status within the Company and with customersEvaluate business processes and work with Company staff to develop and implement process improvements to increase efficiency and effectivenessEffective writing - technical reports and proposalsCreate and maintain positive customer relations - ensure a high quality of service and resolution of customer identified issues in a timely mannerAssist in developing new business opportunitiesProvide regular and timely performance feedback to program stakeholdersOther job functions and duties as assigned by management.Job Requirements:Proven leadership and team management skillsGood organization skills and multitasking abilities - able to effectively manage multiple programs simultaneously and prioritize appropriatelyAbility to accomplish program goals, objectives and requirements within budget and on scheduleEnsure customer satisfactionBroad and extensive engineering-related experience, preferably including mechanical and mechanism designAbility to use SolidWorks® for design review and assessment is a plus.Proven interpersonal skills, public speaking, and persuasive abilityStrong project financial management backgroundMust excel at conflict resolution and de-escalation to preclude comprising effective and efficient teamworkExcellent problem solving skills using sound critical thinkingOutstanding attention to detailOutstanding situational awareness and written and verbal communication skillsDemonstrated ability to effectively prepare complex proposals in a timely mannerFamiliarity with DoD contracting, development, and cultureFunctional with Microsoft Office and Microsoft ProjectCapable of travel 10% to 15% of timePhysical Requirements:The employee is required to talk, see and hear. The employee is required to sit for extended periods of time and use their hands and fingers, and computer keyboard. The employee is occasionally required to stand, walk, and reach with arms and hands. Vision abilities required by this job include close vision. Some light lifting, up to 25 lbs, is required. Must be able to travel to customers, conferences, trade shows, etcOTHER QUALIFICATIONS: Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.Compliance with all personnel policiesThis position requires use of and access to information which is subject to the International Traffic in Arms Regulations (ITAR). Accordingly, all Quality Control Managers must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Temporary Resident, Political Asylee, or Refugee.EDUCATION/TRAINING/EXPERIENCE: Minimum 5 years of responsibility in quality management required; within a manufacturing environment preferred. High School Diploma, or equivalent training and experience required. Experience working in an ISO 9001 and/or AS9100 manufacturing environment preferred. Knowledge and experience with First Article Inspection process in accordance with AS9102 preferred. Knowledge and experience with the use of the following industry standards: ASTM, NAS, and Military Standards preferred.Must have experience using various mechanical inspection tools, such as micrometers, height gauge, radius gauge, pin gauges, protractors, and calipers. Should have practical experience working with machined parts, assemblies, and/or sub-assemblies.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to stand or sit, and move about the facility. Employee may occasionally lift or move up to 25 lbs.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work usually performed in an office setting. The noise level in the work environment is usually moderate. Occasional work performed in production setting.

ONLY CONSIDERING APPLICANTS WITH CURRENT LOW VOLTAGE INTEGRATOR EXPERIENCEJob Summary:The Sr. Project Manager will act as a tactical leadership and support function for Operations. This role will monitor, support, and perform work for the largest contract value projects (including projects deemed as high risk). This role will also act as a senior escalation point for the PM community in which this role will get involved to help remedy the escalated challenge. Thise role will partner with the local Operations Management and assigned project PM to work through the intensified issue to see it through resolution. The Sr. Project Manager will also act as a mentor/coach to the PM community throughout the project engagements. Overall, the Sr. Project Manager ensures that all contracted work is developed, implemented, installed, and managed in accordance with the Company's requirements, including but not limited to, safety, quality, management, and financial performance requirements. All aspects of the assigned project(s) must be carried out as efficiently as possible with respect to staffing, materials management, financial management, customer care and customer delivery goals. General Job Duties and Responsibilities:The Sr. Project Manager will monitor, support, and report on the largest profile projects. Focused on risk management, profit margin protection, efficient implementation practices, safety, quality, and the client experience.The Sr. Project Manager will monitor, support, and report on projects deemed as high risk. Focused on risk management, profit margin protection, efficient implementation practices, safety, quality, and the client experience.The Sr. Project Manager will develop risk mitigation strategies to proactively address challenges that may arise during project execution.The Sr. Project Manager will engage in significant project escalations from any operations branch/department/program. The Sr. Project Manager will stay involved until the issue is resolved or brought back to a manageable situation for the existing PM.The Sr. Project Manager will track project financials, statistics, key performance indicators, forecasting, etc. to monitor the project performance.The Sr. Project Manager will mentor and coach partnering Project Managers to enhance their overall development and skillset.The Sr. Project Manager may represent the PMO involvement in "Pre-Con/Ops Handoff" and "Ops Implementation" meetings for Tier 5 levels.The Sr. Project Manager will manage the workload distribution and monitor the customer delivery and job installation progress.The Sr. Project Manager will plan for, manage, monitor, and maintain project profitability to achieve Company goals.The Sr. Project Manager reviews all job cost postings for accuracy and completeness, including but not limited to, the preparation of invoices, customer collections and periodic financial reporting to the customer and management.The Sr. Project Manager will manage all related quality and safety issues on customer work.The Sr. Project Manager may participate in and/or facilitate the bid process.The Sr. Project Manager acts as the Company liaison for interface with customer representative(s).The Sr. Project Manager will create, develop and implement account process improvement(s).Other responsibilities as assigned.QualificationsPhysical and Mental Requirements:The Project Manager must be self-motivated, positive in approach, professional and lead others to create, develop and implement project process improvements.Must promote the Company culture and mission to all employees, vendors, clients, and business partners.Must have proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.Must be able to travel to jobsites (as needed) in support of the primary job duties and responsibilities.Must have the ability to learn Company and customer project management systems.Must be able to secure and maintain a Company sponsored American Express Card.Education, Certification, License, and Skill Requirements:Must possess at least a High School diploma or equivalent; Bachelor's Degree preferred.Must have experience in customer and General Contractor interactions.Must possess a minimum of seven (7) years of supervisory or managerial experience.Must have a minimum of five (5) years of experience in telecommunications or a related technical or construction field.Must have experience Project Managing large and complex projects (+$1M).Must thrive on managing challenging projects pertaining to scope, schedule, budget.Must enjoy mentoring, guiding, and supporting other Project Managers.Must have experience with formal scheduling Gantt chart tools (e.g. MS Project, Primavera P6, Wrike, Smartsheet, Excel).Must be able to manage multiple tasks/projects simultaneously.Must have demonstrated verifiable ability to define a project, create a project scope of work, develop detailed associated tasks and manage these to final completion and customer turnover.Must be proficient with Microsoft Office (Word, Excel, Outlook) and Microsoft Teams.Must meet Company minimum driving standards.

Customer Service Representative IHybrid - Tempe, AZ3-month Contract (W2), Weekly Pay (40 hours/week)Pay Rate: $19.50/hr.Desired Start Date: 5/6/2024Calculated Hire is in search of a Customer Service Representative I for our Fortune 100 Financial Services company. You will be responsible for the following:Job DescriptionSupport Customer Service: seek ways to improve individual work processes within established procedures. Perform routine customer support tasks.Regularly receive direction from supervisor and escalate questions and issues.Interact with client personnel on basic information. Required Qualifications:6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.Ability to multi-task in a faced paced environment.Microsoft OfficeHandling inbound and outbound calls.Cold CallingDesired QualificationsCall Center Representative ExperienceCall Center Environment Experience

The Customer Service Director is responsible for the daily oversight and management of a team of call center advocates (~615 FTE). Provides direction for, and is responsible for the output of multiple disciplines within Customer Service. Ensures timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. Contributes to establishing strategic goals across the function. Adapts and executes functional or departmental business plans. Helps integrate Customer Service services with other departments, and reports on quality and efficacy. Interacts with and influences senior management. Makes decisions that have a short to medium-term impact across the function. Primary Responsibilities Demonstrated understanding of managing production metrics/service levels, customer experience, and production staff.Determines organizational objectives, and interprets company policies.Ensure quality and service standards are maintained along with client-specific contractual requirements. Working knowledge of contact center technologies.Demonstrated effectiveness working in a highly matrixed organization.Focus on quality customer service best practices.Strong verbal and written communication skills.Foster ongoing client relationships by troubleshooting escalated issuesAbility to lead, influence and drive accountability.Provide oversight to managers and their teams to ensure follow-through on operational commitment and create efficiencies and cross-functional alignment.Develop and build leadership talent and capability within the team and direct reports. Provide stretch learning and development assignments to leaders.Responsible for driving the execution of a portfolio of projects, delegating responsibility to team members, project support resources and core contact center management Key Qualifications Bachelor's Degree; Advanced degree strongly preferred.Minimum of 8 years of relevant experience; to include developing and executing strategies in a contact center environmentDemonstrated effectiveness working in a highly matrixed organization.Excellent communication (oral and written), presentation and facilitation skills.Strong business and financial acumen.Expert in managing dependencies, steering teams towards milestones, and collaborating across multiple stakeholders and partners.Serves as an advocate and change agent, persuades and influences courageously at all levels of the organization.Communicates recommendations to management/senior business leaders through effective written and verbal communication.Anticipates internal stakeholder and external client needs, investigates the underlying causes and identifies short- and long-term solutions.Anticipates patterns and links; looks beyond the immediate problem to the wider implications; generates new solutions to complex problems.Demonstrated leadership skills; experience managing large, diverse teams with ability to motivate employees, handle difficult employee relation issues and create a culture that supports high employee morale.Demonstrated project management and organizational skills.Demonstrated ability to work cross-functionally in often-ambiguous situations to solve complex problems and improve quality and member/client experience.Ability to manage change, timelines and balance multiple deadlines in a very fast-paced environment.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

ABOUT REPAYREPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.ABOUT THE ROLEREPAY is looking for an experienced Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants.RESPONSIBILITIES• Completed training courses and attain the knowledge required to assist our Customer Database• Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case• Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs.• Contacts software and hardware vendors to request service regarding defective products.• Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms.• Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues.• Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup.• Meet and exceed service level goals set for the Customer Service Team• Follow communication procedures, guidelines, and policies• Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction• Keep records of all client interactions• Proactively communicate with our clients to help them understand the products and services REPAY offersSKILLS & EXPERIENCE NEEDED• Proven technical customer support experience• 2+ years of merchant services / payments industry experience preferred• Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. • Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base.• Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.• Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.• Ability to work in a ticket and metrics driven environment• Familiarity with CRM systems and practices (e.g. Salesforce)• Must be able to communicate in a clear and logical fashion verbally and in writing• Must take pride and satisfaction in helping people• Must prioritize identifying and solving problems above merely answering questionsWHY JOIN REPAY.... BECAUSE CULTURE IS EVERYTHINGGROWTH & PEOPLE-CENTERED LEADERSHIPAs the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMSWe offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.INNOVATION & EDUCATIONWe create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRSTWe believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity.REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Arizona, Fry's Food Stores merged with The Kroger Company in 1983. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Arizona.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fry's family!Minimum High school diploma/GED 1 year of experience as department manager, service manager, or equivalent experience Store manager/district manager or direct manager approval Desired Retail management experience & knowledge of all aspects of store operations Staff supervisory experience Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger's best-in-class reputation Assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives Assist store manager with developing action plans/communications to associates on Associate Insight survey results Work with department heads/store associates to identify store opportunities, develop timely solutions & create action plans to ensure plan implementation Role model/demand a highest level of customer service & solve associate/customer issues/concerns Manage total store operations in store manager's absence Achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (e.g., safety, shrink) Drive sales by working with department managers to produce/maximize sales & profits, reduce shrink & improve each store department's contribution Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety) Analyze/ respond to competitive landscape within district/division Demonstrate inclusionary leadership; expect inclusive behavior from associates Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans Promote/support strong relationships with local community organizations in store's surrounding area Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement Communicate necessary information to associates to help them effectively carry out duties Serve as liaison to store/district managers & coordinators on effectiveness of division merchandising/ operational plans/programs Assist store manager in staffing, reducing turnover & increasing retention Provide timely individual/department performance feedback to department heads & associates Assist with labor management & supply costs on a daily basis to meet customer service/financial targets Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports Must be able to perform the essential functions of the position with or without reasonable accommodation

ABOUT REPAYREPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.REPAY (Realtime Electronic Payments) is currently seeking a talented Risk Support Specialist. The ideal candidate will be a detail-oriented, self-starter who will be responsible for supporting the efforts of REPAY's Risk team. Tasks include coordinating, preparing, and reviewing merchant specific reporting, examining merchant processing behavior against established benchmarks to identify escalations and organizing/prioritizing tasks for identified department initiatives. You will be responsible for:Logging and reconciling daily ACH Rejects per Risk department proceduresProcessing and scrubbing data to be used for various daily reports for Risk reviewPreparing and delivering concierge reporting for VIP level clientsAssisting with completing due diligence on merchant risk behaviors when requestedEscalate risk concerns to Senior Risk Support rep and Risk ManagementDocumenting exceptions/communicationsUpdating policy and procedure documents when changes are approvedWork with Senior Risk Support Rep/Risk Managers to maintain/improve existing projects as needed/requestedCreate efficiencies in reporting as identified/requestedFacilitate internal/external department tasks/communications as neededAccept/prioritize incoming projects from Senior Risk Support Representative and Risk ManagementAdapt to changes within department as neededSkills and experience you should possess:One to three years' experience in payments processingOne to three years' experience in Risk ManagementOne to three' experience in data entryStrong proficiency with Excel to include (e.g., pivot tables, v-lookups, compiling of mass data)Communicate effectively (written and verbally) with internal and external associatesExcellent organizational, analytical skills and note taking skillsMust be able to adhere to and meet given task deadlinesMust maintain a prominent level of accuracy in performance in a high-speed environmentMust have a demonstrated ability to work independentlyFamiliarity with CRM systems and practices (e.g., Salesforce)Proficiency with Microsoft applicationsWHY JOIN REPAY.... BECAUSE CULTURE IS EVERYTHINGGROWTH & PEOPLE-CENTERED LEADERSHIPAs the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMSWe offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.INNOVATION & EDUCATIONWe create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRSTWe believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity.REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.