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Senior Architect - Enterprise Architecture - Contact Center and Service Delivery
Cigna, St. Louis
Enterprise Architecture Senior Architect Career Architecture Title: IT Principal Architect, Enterprise ArchitectureRole Title: Senior Architect, Enterprise Architecture Contact Center & Service TransformationPOSITION SUMMARY: This position plays a pivotal role in the alignment of business vision, technology strategy and investment portfolio execution in our Contact Center and Service Transformation team. This team is focused on driving the enterprise strategy to unlock accretive value through service delivery transformation and associated customer, agent, and provider experience uplift. This team will identify horizontal capabilities, align line of business initiatives that move in the direction of destination state, and develop the roadmap of incremental milestones along the way. You will be an integral part of delivering critical technology and business capabilities that enable differentiated healthcare products as part of our market growth strategy.As a Senior Architect, you will engage broadly across Enterprise Architecture, Technology, and business Operations partners. You will engage by initiating, forming, and driving the execution of strategies, roadmaps and architectures that will include modernizing our delivery approach to extract value from our current business as well as increasing value through the introduction of horizontal, composable, digital-first platforms. In addition, the person in this role should provide a level of thought leadership by bringing an outside-in perspective in making key decisions.This role requires high levels of influence within our business, technology and Enterprise Architecture organizations, extensive business knowledge and savvy, innovative problem-solving skills, and the ability to marry business and technology into a cohesive value-oriented strategy. This role is expected to serve as a trusted partner and advisor at all levels within the company.This role will also provide architectural operations support upon request.Key areas of focus:Develop the enterprise strategy for service delivery, use of horizontal platforms, and value-based milestones to get thereContact center platform consolidation / modernization, cloud migrationNew channels and capabilities, self-service, and augmented contact experiencesOrchestrate and execute test/learn experiments to gather proof points that confirm forecasted value and guide investment decisions DUTIES & RESPONSIBILITIES: Serves as internal leadership consultant, trusted advisor, and tech-savvy business leader with expert knowledge on industry-relevant and emerging technologies as well as agile, iterative, systems-thinking approaches who can guide Business and Technology on how to leveragePartners with Technology and Business drive right-sized and timely decisions with well-considered tradeoffs and optionality that advances an aligned Technology and Business strategyArticulates strategy and "connects the dots" to help Business and Technology understand the enterprise strategic direction, technology impacts, and architectural strategic direction / priorities, thus enabling improved decision support, prioritization of efforts, and alignment with enterprise priorities to drive value realizationDevelops short and long term roadmaps, outlooks, and target state architectures that are aligned with strategies and prioritize both business delivery and technical debt reduction by working through ambiguity to translate business needs to technical driversDrives programs, initiatives and projects up and down the organizational hierarchy and supports RFPs and client presentations when needed by providing business-facing architectural input and ensuring enterprise mindset is evidentRealizes the value of investment portfolio by creating the new and different using an innovative, lean startup, digital-first, product mindsetDrives and adapts architecture frameworks, patterns, standards, and components adoption based on organizational and business context.Collaborates with Engineering and Solution Architecture teams on architectural topics and technology formulariesCoaches and mentors junior Architects and Technology resources across the enterpriseEvangelizes and advocates all things Enterprise Architecture (strategies, roadmaps, target state architectures, frameworks, standards, patterns, processes, etc.)Able to serve across spectrum of Architectural roles (Business and Technology) when neededDrives the Evernorth Architecture team to achieve its full potential by maximizing the effectiveness of its leadership the through organization, prioritization, processing, and funneling of data, information, and recommendations needed to make important decisions and take impactful action QUALIFICATIONS: Bachelor's degree in Software Engineering, Computer Science, Engineering or related field, advanced degree a plus8+ years of experience in a software engineering, infrastructure, or architecture environmentExcellent knowledge of IT strategic planning and capability development with experience implementing technology strategy and roadmaps; 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CRITICAL COMPETENCIES: Interpersonal & Organizational Savvy - must be able to influence and develop relationships at all levels of the organization (executive to engineers), and be able to navigate in a highly matrixed organization Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategiesCultivates Innovation - Creating new and better ways for the organization to be successfulLeadership & Decision-making - Takes a leading position, makes decisions that are timely, right-sized and value drivenCommunication - must have executive presence, ability to succinctly deliver key messages (verbal and written)Drives Results - Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelinesAttitude - has an attitude or persona of "let's find a way to do it" attitude - no task is too big or too smallManages Complexity - Makes sense of complex and sometimes contradictory information to effectively solve problemsManages Ambiguity - Operates effectively and drives work forward even when things are not certain or there is no clear way forwardInstills Trust - Quickly gains confidence and trust of others through honesty, integrity, and authenticity Develops Talent - Mentors more junior team members to meet both their career goals and the organization's goalsIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. 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Account Manager - Industrial Sales Representative
Snapon, St. Louis
Overview Snap-on Sales Representative - Selling Direct to Industrial Corporations Snap-on Inc. is more than the premier global tool and equipment manufacturer; we are a leading global innovator, manufacturer and marketer of complex equipment and systems solutions. We operate in critical industries like; Aerospace, Energy and Natural Resources, Defense, Transportation, Education, and Manufacturing. At Snap-on Industrial, our team of Sales Solutioneers prides themselves on their ability to offer our customer "Business Partners" unique solutions. We actively listen to their requirements and develop specific solutions tailored to meet their needs. On any given day our Solutioneers may serve customers such as an Aerospace manufacturer, a fleet shop, a ship builder, and everything in between. As a part of our team, you will use your superior sales and problem-solving skills to help our business partners become more productive. In return, you will receive a generous benefits package and a future of career opportunities. Snap-on offers a competitive compensation package, which includes an annual base expense, commissions, and sales bonus opportunity. Snap-on also offers a complete benefits package which includes: medical, vision, dental, life insurance, 401(K) Savings and company paid retirement plan, paid vacation, and many other benefits. Responsibilities As a Snap-on Sales Solutioneer you will: Work intently with our business partners to thoroughly understand their business needs, and leverage the broad range of Snap-on product offerings to develop solutions unique to the situation. Each territory has an established customer base as well as potential new customers Build and enhance relationships with key business partner decision-makers. Present our solutions on the shop floor or in the field. Develop and maintain a Customer Contact and Activity Database for assigned accounts. Review customer activities at least quarterly with Team Leader or Sales Manager and strategize ways to maximize sales volumes or grow territory. Qualifications 3-5 years of outside sales experience is required Proven track record of prior goal achievement showing increase in sales and customer growth Bachelor or Associate degree preferred Proficient in Microsoft Office Suite products including: Word, Excel, PowerPoint, and Outlook Strong organizational and communication skills are required and comfort working with and presenting to all levels within an organization Must hold and maintain a valid driver license with an impeccable driving record Join the industry leader! As part of the Snap-on team, you'll be joining an extraordinary company that has been the industry standard for over 100 years! At Snap-on we believe in products made in the U.S. As part of our team, you will not only provide superb service and innovative solutions to our business partners, but enjoy the benefits of working for an extraordinary company. If you're looking to join a sales force who works directly for the manufacturer, want to work with a variety of industries, and have the ability to make your own schedule, please apply today! Snap-on is a drug free work environment and welcomes all qualified candidates to apply. Local candidates are strongly encouraged to apply since we are not offering relocation assistance at this time. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran Job Type: Full-time
Facilities Assistant
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