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Information Systems Analyst Salary in Santa Clara, CA

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IT Support Analyst - Desktop
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Position Summary: The IT Support Analyst is responsible for the end-to-end IT experience. You will provide exceptional customer service and technical support for both onsite and remote employees. You will triage, resolve, and escalate (when necessary) users' technical requests related to common workstation productivity applications and common hardware issues. You will support ancillary systems and devices including conferencing systems and mobile devices. You will set up new users including system and hardware setup, lockout resolution, software maintenance and Office 365 administration. Timely initiation and maintenance of communication with users is expected in this position; customer service and technical skills are equally important. This is a contract position working from the companies office in the San Jose, CA area. Responsibilities: Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a kind and professional attitude. Analyzes and resolves incidents regarding use of application software or hardware. Logs and tracks incidents from identification through resolution Recommends and implements improved process and best practices in the realm of internal IT support. Maintains and protects confidentiality with regard to all aspects of employee information. Install, configure and support IT equipment such as mobile devices, desktops, laptops and printers. Guide and assist users with simple, step-by-step instructions. Continually provide updates to all users regarding IT issues in a prompt and professional manner Accurately prioritize, update and document service requests and resolutions within our ITSM platform Manage IT equipment tracking documents and ensure inventory control procedures are executed. Follow up with other support staff or service resources involved in resolution to ensure incidents are resolved, and the customer communication is complete. Document resolutions and updates self-help and staff knowledge bases. Maintaining system-related documentation, policies and procedures Troubleshooting network communication issues, network services, and end user network connectivity Upgrade end-user workstation hardware and software per predetermined roadmap. Perform other duties as assigned. Qualifications: Bachelor's Degree or IT Certifications preferred (may substitute other IT coursework and experience for education requirement) 3+ years of experience supporting employees in an internal IT support role required. Experience with Applications like Jira, Zendesk, Spiceworks, Github, Freshworks. Experience using modern IT support ticketing system. Ability to work outside of normal business hours which includes nights, weekends and holidays. Coverage shifts include onsite support M-F 10a-7p or 7a-4p, Saturday and Sunday sometimes. Varying holiday coverage required. Passion for all things IT - takes initiative to stay informed of new trends. Personal organization and strong analytical and problem-solving skills Excellent communication skills, both written and verbal Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Detail-oriented and organized; able to juggle multiple priorities effectively. Experience working in a team-oriented, collaborative environment. Willingness to learn and grow in a fast-moving high demanding environment. Ability to perform remote troubleshooting and provide clear instructions. Knowledge of cybersecurity practices (plus) General understanding of IT networks and servers (plus) Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $27 - $30 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
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Director Strategy and Programs - Operations/Supply Chain
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At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we're working at the pace of change on diagnostic tools that address the world's biggest health challenges, driven by knowing that behind every test there is a patient waiting.Learn about the Danaher Business System which makes everything possible.This role is responsible for driving global strategic initiatives for Cepheid, focused primarily on but not limited to Operations. The role is a key partner to the Operations leadership team and the person must be comfortable working with all levels of the organization from entry level through VP and SVP levels. The candidate is expected to be a fully self-sufficient Program Manager and Strategy Advisor to the senior-level leaders at Cepheid. 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At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.In this role, you will have the opportunity to:Lead strategic initiatives to strengthen competencies across PMO and Cepheid OperationsThe role is expected to provide strong leadership in a matrix environment to promote best practices in managing interrelated projects and programs to ensure successful delivery.Lead cross-functional teams, usually composed of 10 cross-functional individuals, to define the overall project plans and ensure completion of deliverables on time.Define, measure and communicate project progress to senior leaders (VPs, Directors): Identify and proactively manage risks, track and ensure on time delivery of project deliverables, develop full scale project plan including project tasks and resource requirements, manage all project documentation, manage communication with external and internal stakeholders, align project's objectives and outcomes with Cepheid business goals.Continuously improve best practices for project execution and talent development for PMO. 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The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.#LI-ND19#bestteamwinsAt Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.
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The Baer Group, Santa Clara
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SAP S4 Chips New Product Introduction Analyst (16246)
The Baer Group, Santa Clara
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