Desktop Support Salary in USA

SALARY: $20.73/Hr - $30.06/Hr (NEGOTIABLE)Non-ExemptPOSITION SUMMARYThis role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required. Analyze user needs, assess system or process to fit their needs, and make recommendations for system acquisition. Continuation of this position is contingent upon funding allocations.DUTIES AND RESPONSIBILITIES:1. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels2. Provide first level and second level support by responding to incoming calls, service desk tickets, email, or chat regarding equipment incidents and software issues3. Assess the need for and implement performance upgrades to end-user devices based on software technical specifications4. Analyze user needs, assess system or process to fit their needs and make recommendations for system acquisition.5. Administer desktop environment utilizing various management systems.6. Maintain an inventory of all computers, related equipment and peripherals7. Assist in the development and maintenance of proper information security best practices and controls for hardware, software, awareness, and data/cloud operations ·8. Apply current technology standards to resolve customer needs/issues9. Keep abreast of new technologies and developments in the IT industry.10. Adhere to all Tribal Personnel Policies and Procedures, Tribal Standard Operating Procedures, and Area and Program Strategic Plans and Policies.11. Maintain strict department security, confidentiality, and quality to meet professional standards of the department.12. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:1. Frequently sit, walk, stand, stoop, kneel, crouch, and crawl.2. Occasionally lift and/or move up to fifty (50) pounds.3. Incumbent may be exposed to inclement weather, heat and cold.4. Must be willing to work shifts which include working evenings, weekends, and holidays.5. A Tuberculosis (TB) Screening and/or 2 step TB Skin Test is required within thirty (30) days of employment and annuallythereafter as required.STANDARD QUALIFICATIONS:1. Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.2. Ability to conduct research into PC issues and products as required.3. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.4. Strong written and oral communication skills.5. Ability to present ideas in user-friendly language.6. Strong customer-service orientation.7. Analytical and problem-solving abilities, with keen attention to detail.8. Ability to exercise independent judgment.9. Effective interpersonal skills and relationship-building skills with individuals of varying social and cultural backgrounds.10. Ability to work independently and meet strict timelines.11. Must adhere to strict confidentiality in all matters. (Must sign a confidentiality statement prior to employment.)12. Must be willing and able to obtain additional education and training.13. Must pass a pre-employment drug screening. Must adhere to the Nation’s Drug and Alcohol-Free Workplace Policy duringthe course of employment.14. Must pass a background security check with the Oneida Nation in order to meet the Employment EligibilityRequirements, Tribal/State Compact and/or Oneida Nation Gaming Ordinance as they pertain to the position. A temporary license or Gaming License issued by the Oneida Gaming Commission is required as a condition of employment and continuing employment within the Oneida Nation Gaming Division.15. A valid driver’s license or occupational driver’s license, reliable transportation, and insurance are required. Must obtain a Wisconsin driver’s license or occupational driver’s license within thirty (30) days of employment if applicant has an out-of-state driver’s license. Must be authorized as eligible to operate a personal vehicle under the Oneida Nation’s Vehicle Driver Certification and Fleet Management Law prior to actual start date. Must maintain driver’s eligibility as a condition of employment.PREFERRED QUALIFICATIONS:Applicants please clearly state on the application/resume if you meet these qualifications.1. IT Industry Standard Network Certificate. (E.g. CompTIA, Microsoft, Novell or Cisco).2. Active Directory experience (Administer and maintain end user accounts, permissions, and access rights)3. Microsoft Endpoint Management Experience (SCCM, Intune)4. Industry Standard Desktop Certificate (CompTIA, Microsoft).5. Experience with virtual desktop technology.MINIMUM QUALIFICATIONS:Applicants please clearly state how you meet these qualifications on the application/resume.1. Associate degree in IT or closely related field from an accredited college or university.2. Two (2) years of supporting, installing and maintaining PC’s; and/or an equivalent combination of education and experience maybe considered.ITEMS TO BE SUBMITTED:1. Must provide a copy of diploma, license, degree or certification upon employment.Department: MIS Desktop ServicesThis is a full time positionJob Code: 02209-02210-03120Closing Date: Until FilledResponsible to: Desktop Support SupervisorTransfer Date: 10/5/2023

Location: Carpinteria, CASalary: $23.00 USD Hourly - $25.00 USD HourlyDescription: Our client is currently seeking a Desktop Support Job Summary The Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Must have at least 5 years of experience as a desktop tech and good knowledge of Active Directory. Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. • Provide support to client-identified VIPs, and other employees at the client site • Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities. • Perform Install/Move/Add or Change (IMAC) activities. • Perform all assigned desk-side support activities • Display outstanding technical and professional services skills at all times • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines • Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair • Understands and follows all documented service operations policies and procedures. • Other duties or certifications may be assigned to meet business needs Education and Experience: • Typically requires a minimum of 2 years of relevant deskside experience Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management • Knowledge of relevant software and hardware systems - Desktop application, desktop hardware, • Understanding of ITIL methodologies • A+ certification is desired • May require additional customer-specific certifications or training as required Skills: • Excellence in communication and customer-facing skills • Strong oral, written, and interpersonal skills • Ability to follow instructions and processes with minimal instruction • Ability to lift and or move various computer equipment up to 50 lbs. Additional requirements may exist if the offer of employment Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Location: Green River, WYDescription: Our client is currently seeking Desktop support Job Summary The Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Must have at least 5 years of experience as a desktop tech and good knowledge of Active Directory.Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. • Provide support to client-identified VIPs, and other employees at the client site • Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities. • Perform Install/Move/Add or Change (IMAC) activities. • Perform all assigned desk-side support activities • Display outstanding technical and professional services skills at all times • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines • Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair • Understands and follows all documented service operations policies and procedures. • Other duties or certifications may be assigned to meet business needsEducation and Experience: • Typically requires a minim of 2 years of relevant deskside experience Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management • Knowledge of relevant software and hardware systems - Desktop application, desktop hardware, • Understanding of ITIL methodologies • A+ certification is desired • May require additional customer-specific certifications or training as required Skills: • Excellence in communication and customer-facing skills • Strong oral, written, and interpersonal skills • Ability to follow instructions and processes with minimal instruction • Ability to lift and or move various computer equipment up to 50 lbs. Additional requirements may exist if the offer of employment Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Location: Akron, OHDescription: Our client is currently seeking a Desktop SupportThe Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Must have at least 5 years of experience as a desktop tech and good knowledge of Active Directory.Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. • Provide support to client-identified VIPs, and other employees at the client site • Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities. • Perform Install/Move/Add or Change (IMAC) activities. • Perform all assigned desk-side support activities • Display outstanding technical and professional services skills at all times • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines • Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair • Understands and follows all documented service operations policies and procedures. • Other duties or certifications may be assigned to meet business needsEducation and Experience: • Typically requires a minimum of 2 years of relevant deskside experience Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management • Knowledge of relevant software and hardware systems - Desktop application, desktop hardware, • Understanding of ITIL methodologies • A+ certification is desired • May require additional customer-specific certifications or training as required Skills: • Excellence in communication and customer-facing skills • Strong oral, written, and interpersonal skills • Ability to follow instructions and processes with minimal instruction • Ability to lift and or move various computer equipment up to 50 lbs. Additional requirements may exist if the offer of employment Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.A PROUD HISTORY OF OVER 75 YEARSFY22 REVENUE 10.4 BN USDWE'RE PRESENT IN 66 COUNTRIESOVER 1,400 ACTIVE GLOBAL CLIENTSRole-Desktop SupportLocation-Hillsboro Oregon, United States United StatesWe are looking for Desktop Support Technicians to perform service, repair, and/or installation of PCs (laptops and desktops)Role & Responsibilities:Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.Provides Level 1 technical support while configuring PCs for users.Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.Processes timely and accurate information to ensure compliance with vendor warranty requirements.Adheres to client policies and procedures while maintaining the integrity of the customer's data.Coordinates across multiple departments/vendors to provide support.Interacts with the customer when responding to technical questions or requests for information.Maintains regular attendance.Other duties as assigned by management.Required Education, Knowledge, and Experience:Must have a College degree in Computer Science.Good to have experience with Microsoft operating systems and Microsoft Office Suites, basic knowledge in desktop troubleshooting is plus.Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

RESPONSIBILITIES:Kforce has a client that is seeking a Desktop Support in Riverview, FL. In this role, you will be reimagining laptops for 5-6 weeks, and then deploying equipment.REQUIREMENTS: Needs active A+ cert Familiarity with reimagining laptops and desktop/laptop deployments Great customer service Great written and verbal communication skills The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.A PROUD HISTORY OF OVER 75 YEARSFY22 REVENUE 10.4 BN USDWE'RE PRESENT IN 66 COUNTRIESOVER 1,400 ACTIVE GLOBAL CLIENTSRole-Desktop SupportLocation-Bristol, PA United StatesWe are looking for Desktop Support Technicians to perform service, repair, and/or installation of PCs (laptops and desktops)Role & Responsibilities:Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.Provides Level 1 technical support while configuring PCs for users.Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.Processes timely and accurate information to ensure compliance with vendor warranty requirements.Adheres to client policies and procedures while maintaining the integrity of the customer's data.Coordinates across multiple departments/vendors to provide support.Interacts with the customer when responding to technical questions or requests for information.Maintains regular attendance.Other duties as assigned by management.Required Education, Knowledge, and Experience:Must have a College degree in STEM.Good to have experience with Microsoft operating systems and Microsoft Office Suites, basic knowledge in desktop troubleshooting is a plus.Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Desktop Support Specialist (Networking Knowledge) - Up to $24/hrGastonia, NC (Onsite)Contract to possible hireJob ID 2024-9690Solugenix is assisting a client in their search for a Desktop Support Specialist with networking knowledge. This is a contract to possible hire opportunity based out of Gastonia, NC.Qualifications:Desktop Support professional with knowledge of basic networking. They need to know the basics of networking and be able to be the hands & feet for this location when it comes to networking. The networking team will guide this role as to what to do on the networking side. They must have strong communication skills and be able to follow directions.Responsibilities:Hybrid role: Desktop Support and networking (boots on the ground)Windows support and SW/HW troubleshooting.Break/fix support with printers.Software updating and imaging experience.Ticket system experience (ServiceNow would be ideal).Data backup.Password reset.Assist with establishing and maintaining network performance.Rack support and updating of equipment.Update network equipment (boots on the ground directions)About the Client:Our client is a nationwide IT Service provider for many fortune 500 companies.About Solugenix:Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Desktop Support Specialist - $24/hrHigh Point, NC (Onsite)Contract to hireJob ID 2024-9692Solugenix is assisting a client in their search for a Desktop Support Specialist. This is a contract to hire opportunity based out of High Point, NC.Qualifications:Requires 3+ years of related work experience.Sound knowledge of imaging tools (Ghost, MDT, or SCCM).Sound knowledge of data backup and recovery tools (USMT).Installing, upgrading, and migrating to Windows 7/10.Deploying Windows 7/10 in large enterprises.O365 troubleshooting'Configuring hardware and applications.Configuring network connectivity.Configuring access to resources.Configuring mobile computing.Monitoring and maintaining systems that run Windows 7/10.Configuring backup and recovery options.Certifications:A+ Certification is a plus.Responsibilities:Essential duties for the position include, but are not limited to the following:Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.Resolve incidents and problems associated with EUC equipment.Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.Support Authorized Users in connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.Provide repair and maintenance for mobile devices.Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals).Provide software break/fix services and replacement of non-warranty assets for end users.Provide network printers and scanner network connectivity, including providing network support for device configuration, IP address, and direct TCP/IP output.Provide warranty and break/fix support for networked printers and scanners.Configure and support end users on mobile computing platforms.Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc.Create, change, and remove printer configurations and queues based on requests and by SLAs.Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies.Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.Utilize problem management database and systems to track and report on customer calls and requests.Communicate technical information to the technical and non-technical team and customers.Deskside support services as required.About the Client:Our client is a nationwide IT Service provider for many fortune 500 companies.About Solugenix:Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Akkodis is seeking a Desktop Support for a Contract position with a client located in Rochester, NY. Ideally looking for applicants to have a solid background in Hardware support with A+ certification.Salary Range: $45K-50K. The rate may be negotiated based on experience, education, geographic locations and other factors.Job Overview:We are seeking experienced Desktop Support familiar with overseeing Technical support projects. This job is fit for you if you come in with experience into Hardware support and Troubleshooting equipmentIf you are interested in this Desktop Support job in Rochester, NY, then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com.If you have questions about the position, please contact Vaneesh Prashar at 610-756-1871.Equal Opportunity Employer/Veterans/DisabledBenefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en-us/candidate-privacy/The Company will consider qualified applicants with arrest and conviction records.