Desktop Support Technician Salary in USA

Job Title: Desktop Technician - On Site Location: 4400 Masthead Street NE, Suite 300 Albuquerque, NM 87109-4684Duration: 12 MonthsRole Description: In GapTech, we are obsessed with our internal customer's success. We set the bar high and our goal is to always deliver value to our customers and exceed their expectations. This Desktop Support Contractor role is part of the Employee Enablement Organization, which is a service focused organization that acts with empathy, urgency and a strong drive to deliver the highest quality results and outstanding customer experience. The Desktop Support Technician is expected to support our internal customers, both onsite at our HQ locations and through our Remote Support services, to ensure a seamless and delightful experience. This resource will need to have the ability to adapt to a dynamic fast paced environment. The technician will be a team player and update daily documentation while engaging on daily status updates. Their aim is to provide excellent customer service and support that consistently delights customers.Responsibilities:• Provide exceptional IT support (Incident and IMAC) to internal customers ensuring a high level of customer satisfaction• Ensures service levels for customers are met, identifies opportunities for improvements and implements these as agreed upon• Stage and configure machines for new hires and deploy new hardware as needed• Work with the Build Center team to provide timely delivery on all hardware deployments• Complete workstation replacements for users that qualify for new workstation replacements• Test, configure, install and manage repair of all IT related equipment (hardware and software)• Knowledge base documentation contribution• Accurately log and track ticket related workload in a timely fashion• Customer engagement - Ensure frequent and timely updates to internal customers regarding status of any outstanding issues and work that is in progress• Form effective relationships with Business, Brands, Corporate functions, Delivery, Apps Support, fellow team members and External Service Providers• Above all, focus on support of people as opposed to the technologyRequirements:• Minimum 3 years of relevant experience in IT support at 1st and 2nd level within a Corporate IT support environment• Exceptional Customer Experience skills and Customer Success obsessed• Thorough understanding of service desk and customer support environment• Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions• Tolerance for ambiguity in a consistently changing environment• High energy level and creative problem-solving abilities• Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers• Proven analytical, evaluative, and problem-solving abilities• Self-motivated team player• Expertise in MS Windows 10, OSX, iOS, MS O365, and MDM for mobile devices

Job Description: At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. The Desktop Support Technician I - SOX Access Requests role assists with reviewing, processing and managing customer access requests for Cable One applications. What you will do to contribute to the company's successSet forth below is a list of the essential duties and responsibilities (or "essential functions") of this position.Responds and supports Sarbanes-Oxley (SOX) access requests from internal customersMaintains access management systems of company in-scope applications which included granting/modifying/disabling access of these applications.Actively tracks, monitors, and routes user requests and questions through the Remedy ticketing system, responding to tasks and requests in a timely manner.Creates and maintains documentation regarding standard operating procedures (SOPs) and best practices.Processes onboarding/offboarding requestsProvides evidence for audit requestsPerforms other Desktop and User support tasks as needed.Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.QualificationsActive Directory experienceStrong customer services skills.Ability to work independently as well as within a team.Strong attention-to-detail and organizational skills as all the work from this team is audited and any mistakes could be significant.Self-motivatedProficient computer skills in Windows Client OS.Familiarity/experience with SOX, PWC, audit, compliance preferred with an interest in a hybrid IT/Audit role.Process improvement experience (agile, scrum, LEAN, ITIL, green belt, etc)Powershell knowledge preferred.Core Competencies Committed: Values each and every customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. BenefitsCable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans - start when you start! Life insurance (self, spouse, children)Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) Group Legal plan with Identity Theft ProtectionAdditional Perks Tuition reimbursement (up to $5,250 on 1st year) Up to $75 a month towards cable and internet services $50 a month for cellphone allowanceAnnual community support to various organizations across the U.S. Associate recognition & awards programsAdvancement opportunities Collaborative work environment Free Streaming Services with company (Sparklight)We're an Award-Winning Organization! Forbes' "America's Best Midsized Employers" 2021-2023 Our CommitmentDiversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.Pre-hire ProcessesCable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #LI-SK1

MANATT, PHELPS & PHILLIPS LLP is one of the nation's premier law and consulting firms known for quality and extraordinary commitment to clients & integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do.We currently have an opportunity for a Desktop Support Technician for our Orange County office, travel to our San Diego office will also be required. This position will interface with users, all facets of IT management, and vendors and handle the day-to-day routine maintenance of the office's PCs, laptops, printers, A/V equipment and software and provide overall technical support to users.Responsibilities Day to day support tasks in support of end users and the firm Client project participation and/or involvement. Global Services project participation and/or involvement Day to day hook-ups of AV equipment as requested. Working with Network team as "remote hands" for server room and wiring closet issues and requests Ensuring appropriate ticket detail. Completion of daily, weekly, and monthly reports; to include, but not limited to time submittal, monthly stock levels, etc. Outage communication to leadership as required. Environmental trend identification; based on ticket support and developing trends. KB submittal. Processes all requests for service in a professional, expedient manner. Maintains all IT equipment in a fully operational condition. Handles special projects as requested. Other duties as assigned.Qualifications 3 or more years of recent experience working in a technical support department preferred. Bachelor's Degree preferred but not required. Experience with Microsoft software. Law firm experience preferred. Knowledge using Audio Visual equipment. Knowledge of remote access systems: VPN, Citrix. Knowledge of Dell/Lenovo hardware. Knowledge of VPN, PDAs, other related technologies. Working with high energy customers. Microsoft certifications preferred but not required. Excellent verbal and written communication skills. Proven track record of customer satisfaction. Ability to lift 50 pounds. Must work well under pressure, meeting multiple and at times conflicting deadlines.The base annual pay range for this role is between $60,000-$80,000. The base pay to be offered will vary and depend on skills and qualifications, experience, location and will also take into account internal equity. A full range of medical, financial and/or other benefits dependent on the position will also be offered.EEO/AA EMPLOYER/Veterans/DisabledManatt is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, physical or mental disability, religion, creed, national origin, citizenship status, ancestry, sex or gender (including gender identity, gender expression, status as a transgender or transsexual individual, pregnancy, childbirth, or related medical conditions), age (over 40), genetic information, past, current, or prospective service in the uniformed services, sexual orientation, political activity or affiliation, genetic or and any other protected classes or characteristic protected under applicable federal, state, or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).Apply NowWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.VEVRAA Federal Contractor We Request Priority Protected Veteran and Disabled Referrals for all of our locations Please contact Holly Brown at 310-231-5409 or [email protected] with any questionsPDN-9bd569c1-3a4e-4109-a02c-f6dc619b0460

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.Desktop Support Technician IIOffice - San Diego, CAFull timeR-3315Why Lytx:Our IT Team is looking for a Desktop Support Technician to join our San Diego team. This role will work closely with other employees and team members in a fast paced environment. We are looking for someone hands on who is up to date with current technologies and has experience supporting and operating but also is continuously striving to expand their technology expertise!What you'll do:Tier I and II user support, answering phone calls, triage tickets and instant messages from employees.Install, administer and support corporate systems including but, not limited to; laptops, software, hardware peripherals, Zoom Room AV equipment, printers and other desktop related equipment.Responsible for onboarding new hires including equipment set-up, account creation, permission access, and software provisioning.Responsible for offboarding employees including reclaiming equipment, disabling account access, and software deprovisioning.Install, and configure Windows and MacOS based workstations in an imaged environment using JAMF, SCCM, and Microsoft Intune.Support, monitor, test, and fix a variety of hardware and software issues.Provide end user support for all SaaS and/or LAN- based applications.Work directly with other team members and System administrators to support employeesMeeting Support and SetupsMust participate working on-site for majority of the week.Asset Management of all IT Equipment.Other duties assigned as requiredWhat you need:3-5 years of IT related experience; ideally in a fast-paced, team-oriented support environment.Experience Supporting and Utilizing Office 365, Windows 10 & 11, Active Directory, and MacOSExperience imaging with SCCMExperience with Microsoft Intune a plusProven experience work with Service Now or other ticketing system.Experience assisting users with SSO issues, OKTA.Excellent written and verbal communications skillsTime Management and self-motivatedMust have solid experience in problem solving, troubleshooting and issue resolution.Good sense of urgency, resourceful and passionate about delivering quality support.Self-starter and intellectually curious.Must be able to lift/move up to 50 pounds.Innovation Lives HereYou go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference. Together, we help save lives on our roadways.Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.About UsLytx is a leading provider of video telematics, analytics, safety and productivity solutions for commercial and public sector fleets. Our unrivaled Driver Safety Program, powered by our best-in-class DriveCam Event Recorder, is proven to help save lives and reduce risk. We harness the power of video to help clients see what happened in the past, manage their operations more efficiently in the present and improve driver behavior to change the future. Our customizable services and programs span driver safety, risk detection, fleet tracking, compliance and fuel management. Using the world’s largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, we help protect and connect thousands of fleets and more than one million drivers worldwide. For more information, visit www.lytx.com, @lytx on Twitter, LinkedIn, our Facebook page or YouTube channel.Privacy Notice: If you are a California resident: We collect, use, disclose, and retain personal information in accordance with our Privacy Policy. Lytx does not sell or share (as defined in the California Consumer Privacy Act of 2018, as amended) your personal information.Read MorePI240614021

Are you a recent grad looking for an IT job? This position will give you exposure to supporting a federal client and you will obtain a security clearance (VA Public Trust).Location #1: Ft. Meade Medical Center - 113 Comanche Rd. Ft. Meade, SD 57741Location #2: Royal C. Johnson Veteran Hospital - 2501 W 22nd St. Sioux Falls, SD 57117Work Hours: 8am-4:30pm w/ 30 min lunch breakWorkdays: Monday-FridayStart Date: 4-6 weeks after offer (clearance process)Period of performance: 09/2024 with extensions possibleClearance: Public Trust (process usually takes 4-6 weeks to process)Target Comp: $25/hr W2 (w/ health benefits) OR $30/hr 1099 (no benefits)Required experience: Technical Bachelor's DegreeAs an onsite Desktop Support Admin on this project, you will be supporting the Department of Veterans' Affairs. You will analyze problem areas and opportunities for improvement in this mission critical network. This position is located onsite at the Veterans' Administration facilities including Medical Centers with daytime hours and potential for weekend hours.Duties include:Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.Diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.Install OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.Provide user management account support where Elevated Privileges (EP) may be required.Perform software application installation and configuration based on change order instructions.Utilize log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.Perform system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision.Utilize Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other VA standard tools.Performs inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.Ability to troubleshoot problems and issues identified by customers and implement corrective actions.Perform routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.Performs general maintenance activities, printer deployment/repair, software installations, EHRM prep and equipment refreshes. May include occasionally pulling old cables from server room as needed.Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process as necessary.May occasionally answer door and escort personnel as needed.The person in this position needs to frequently traverse around the site campus transporting equipment to various office buildings. Position also requires occasional unpacking/moving & installation of IT equipment weighing up to 25 pounds (or greater with additional assistance). In addition, they may frequently position self to maintain computers/pull cords under desks and in server closets.Take2 is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Title: Field Service TechnicianLocation: Reno, NV 89502Duration: 3 months Contract to hireClient: CompuCom SystemsKEY RESPONSIBILITIES:Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Documents, maintains, upgrades or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and printers.Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.Maintain good customer focus meeting deadlines and service level agreements (SLAs)Is it a good fit? (Requirements):3 years of related desktop and/or deskside support experiencePrevious Field Service and/or Desktop, POS, printer Break/Fix experienceExcellent technical troubleshooting and customer service skillsReliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)CompTIA A+ required within 6 months of hire.

Due to the sensitive nature of this government contract, candidates must be open to working onsite 5 days a week and possess an active Secret Clearance.Teksouth is seeking a results-driven Desktop Support Technician to support (hardware and software) a wing-level Air Force Comptroller Squadron. This individual will be responsible for troubleshooting operating system and software issues and building workstations.ResponsibilitiesBachelor's Degree or equivalent work experienceSecret Clearance requiredRespond to and resolve hardware issues associated with workstations, coordinating with other organizations or vendors for final resolution if needed.Respond to and resolve software issues associated with the OS and applications running on the workstations. Troubleshoot problems with the OS, including drivers for the hardware components, and ensure the OS has all the latest security patches.Collaborate with the network support group to resolve network connectivity issues.Respond to and resolve hardware and communication issues with the video teleconferencing (VTC) equipment, coordinating with other organizations and/or vendors for the final resolution.Respond to and resolve specialized hardware and software issues specific to the customer site.*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functionsQualifications5+ years of experience providing desktop and network support to large organizations.A current certification from the list below (only one is required): GSEC, Security+ CE, SSCP, CCNA-SecurityMust have experience with loading software and setting up hardware devices.Experience troubleshooting network and desktop issues required.Ability to configure and troubleshoot video teleconference (VTC) connections.Ability to load, update, and troubleshoot drivers.Ability to professionally interact with employees and vendors.Teksouth is an employee-owned company. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, a 401(k) match, and paid time off.Teksouth values and engages the diversity of its teammates, customers, and business partners.EOE race/color/sex/sexual orientation/gender identity/disability/vetwww.teksouth.com

STATEMENT OF PURPOSE: The Desktop Support Technician provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure and minor server related issues. Responsible for collecting IT and telephony inventory, decommissioning unused assets, setting up, configuring, imaging, and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration Must also be experienced troubleshooting User account, access, security issues, and manage adaptive technology software. Team members are expected to maintain the highest degree of customer service, quality, and performance within the team. RESPONSIBILITY FOR THE WORK OF OTHERS: This position holds no direct supervisory responsibility. TRAVEL REQUIRED: Less than 5%; metro Chicago and suburbs. SPECIFIC ACTIVITIES INCLUDE, BUT ARE NOT LIMITED TO: To maintain a high degree of customer service for all support queries and adhere to all service management principles; Service all call center trouble tickets within defined SLAguidelines; Generate weekly trouble ticket reports to call center leadership; Setup and maintain local and remote agents computers and phones; Keep PC hardware/software current as new updates are released; Maintain adaptive technology server and client stations; Responsible for testing image/software updates before applied; Setup and maintain training room hardware/software; Maintain and utilize IT Ticket System; Respond to trouble and work requests in person, via phone, and electronically; Troubleshooting and problem resolution for all networked devices; PC Builds, deployment, configuration, and troubleshooting; Hardware installation and associated problem resolution; Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling and software; Prepare Phone and time & attendance reports; Maintain inventory database; Log all help desk interactions; Assist with Shortel logons and Configure VOIP Shortel phones; Assist with troubleshooting Shortel Phone connectivity; General telephone support and assistance; Reconnecting telephony lines for Shortel and non-Shortel systems; Receive and respond to incoming calls, pages, and/or e-mails regarding Computers and network connectivity problems; Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data; Perform system backups and recovery; To escalate more complex calls to the relevant IT Support member; Performs any other duties as assigned by Supervisor; QUALIFICATIONS: Associates degree in the field of computer science, information sciences, or three years of commensurate work experience in field required; Call Center experience preferred; Hands on approach and a willingness to learn; Knowledge and experience requirements: Basic understanding of PC hardware set-up and configuration; Computer hardware, including printers, server, laptops, Braille Display, and other adaptive hardware. Adaptive Technology knowledge, skills and ability required; Hands-on hardware troubleshooting experience; Strong oral and written communication, including documentation; Exceptional interpersonal skills, with a customer service orientation that focuses on rapport-building, listening and questioning skills; Knowledge of applicable data privacy practices and laws; A commitment to our mission of providing opportunities for people who are blind and visually impaired, deaf-blind, or multi-disabled is essential. Employee Benefits BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING: 10 days paid vacation 12 paid holidays 6 sick days accrued over the year, up to 16 days available to be accumulated Insurance Eligibility the 1st of the month after 30 days of employment Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered Short/long term disability Life insurance 2x salary Employee recognition events Company matched 401(k) plan Reasonably priced delicious food options on site (except at Glenview location) Access to micro-kitchens The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Office of Classroom Management (OCM) is responsible for academic room scheduling, management and maintenance of the general-purpose classroom spaces, and audio-visual (AV) technology for the University of Miami campuses. The Desktop Support Technician will lead in supporting Classroom Management initiatives, academic and special events, room scheduling assignments, and classroom technology, and the overall maintenance for all General Purpose Classroom (GPC) spaces and other instructional spaces. This position is required to work evenings, high peak times, and weekends which may fall outside of normal business operational hours.CORE JOB FUNCTIONS Responsible for installation, troubleshooting, configuration and repair of classroom technology and other areas where faculty and students instruction takes place at the University of Miami. Provide quality customer service support in a prompt, courteous, and timely manner by performing follow-up investigation and communicating the resolutions either verbally or in writing. Use discretion and judgment to organize and perform the requested services promptly and efficiently.Provide faculty classroom technology trainingOrganizes and prioritizes support requests.Communicates with OCM Director, vendors, faculty, students, and UM community when instructional technology malfunctions.Monitors classroom equipment using interface/monitoring software and maintains status records of classroom technology software & hardware.Assist the OCM Director with the classroom technology order, receives parts, and materials from vendors and performs inventory inspections.Coordinates with the OCM Director in the procurement activities of classroom technology for University wide usage.Assist with planning, monitoring, and participates in equipment/system design, installations and testing of equipment.Act as the liaison between the Office of Classroom Management (OCM) and other non-OCM departments.Assists the OCM Director in the long-range planning and development of "classroom support" AV service model and audiovisual facilities in existing or new building facilities.Assist with scheduling of events using the University scheduling system, special projects, and act as support to the OCM scheduling team.Keeps abreast of new methods and technologies, which can be integrated into the program to improve operations and services.Document technical support calls / work orders in the departmental work order management tracking system.Provide analysis, relay results, and offer support to assure proper escalation during periods of substandard system performance or outages.Assist with the evaluation of new classrooms product and technology Provide supporting documentation for diagnosis, corrective action, and to record service visits and equipment utilizationAdheres to University and unit-level policies and procedures and safeguards University assets.Performs other related duties as assigned or as directed.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.Minimum Qualifications Education:High School diploma or equivalent requiredExperience:Minimum 1 years of relevant experience; 2 years of experience preferred. Any relevant education, certifications and/or work experience may be considered. Knowledge, Skills and Attitudes:Skill in completing assignments accurately and with attention to detail.Ability to analyze, organize and prioritize work under pressure while meeting deadlines.Ability to process and handle confidential information with discretion.Ability to work evenings, nights, and weekends as necessary.Commitment to the University's core values.Ability to work independently and/or in a collaborative environment.Proficiency in computer software (i.e. Microsoft Office).The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:A4

In need of an entry level candidate to replace monitors, install pc's & label printers. About 900 monitors and 100 printers need to be replaced along with wire clean up.Onsite everyday in Cape May with some travel to local offices - 20 minutes or soPerfect for a recent college graduate or someone looking to explore ITQuick interview process just 1 Video Interview and a quick decision!Great exposure and an exciting opportunity for an up and comer.Targeted hourly rate is $20NOTICE- Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.