Delivery Director Salary in Saint Paul, MN

Executive Director, Sales Enablement & Operations, State & District PartnershipsCollege Board - State & District PartnershipsLocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office)Type: This is a full-time roleAbout the TeamState and District Partnerships (SDP) is laser focused on growing and maintaining College Board's core businesses as market dynamics change. SDP colleagues serve as the primary liaisons to states and districts which use College Board programs and services. Within SDP, the Business Planning & Operations (BP&O) team is focused on the development and implementation of efficient overall business processes within the division and with cross-organizational teams to achieve clean delivery of our programs. We use data, observation, experience, and creativity to guide decision making and process development. We serve as a resource for the planning and operations of the division; encompassing the units focused on large, state and district partnerships, International, and Unified State Strategies. Our team works to provide opportunities to students through promoting the use of College Board programs and services including the SAT Suite of Assessments, Advanced Placement, and BigFuture.About the OpportunityAs the Executive Director, Sales Enablement & Operations, you will report into the Vice President & Operating Officer, SDP. You will provide overall leadership and management for the Sales Enablement & Operations team and provide service supports and deliverables for the division. You are directly responsible for setting and executing the strategic direction of the sales operational components necessary to ensure success of SDP as a division. You will work closely with the Regional Vice Presidents (RVPs) to understand their teams' needs, lead the management of sales operations in support of the regions' strategic sales and service activities. Through your work, you will manage a team that provides sales enablement for regional account management teams, ensures successful infrastructure is developed and maintained for sales operations, and leads the organization's proposal development, response, and revenue contract processing operations.In this role, you will:Own Strategic Sales Enablement (40%)Set the overall vision and strategy to align the sales enablement systems and infrastructure to support the overarching sales strategyCreate and operate systems to enable the team to execute against a sales enablement program with a focus on increasing volumes and delivering an excellent experience for our customersOversee the development, execution, and maintenance of sales pipeline infrastructure in Salesforce, in collaboration with Technology, and related resources, trainings and synergy with Unified State Strategy (USS) and regional teamsIn collaboration with Office of the SVP (OSVP), lead and manage the development of accurate data to facilitate goal setting at the division level by clarifying metrics and ensuring goals can be accurately cascaded and measured throughout the division.Work in close collaboration with RVPs to implement sales enablement strategies. Work with regional leadership to identify customer segments and develop systems to track progress towards regional goals for various customer segmentsIdentify how public policy, communications, marketing, partnerships support our strategy and value propositionWork with regional sales leadership to develop, execute, and update/optimize overall sales enablement strategy for two to four years in the future, collaborating with SDP leadership, anticipating account management needs, and aligned to divisional and organizational priorities.Lead and design sales incentive plans, as appropriate, in collaboration with OSVP, Talent, and Finance.Create the tools and structures to monitor and support the work aggressively in service of the account managersBring new ideas and recommendations on ways to enhance our sales/service work, grounded in sales best practices, research and field intelligenceStrengthen Service delivery models by executing on efforts in consultation with account management teams to create a consistent service delivery model for standard service offerings connected to SDP playbookLead Salesforce enhancement strategy that will track and report outcomes from sales and service activities, which captures field intel, progress to goal, short-/long-term opportunities, growth/loss of business, etc.Oversee trainings on sales enablement and related processes, ensuring they are engaging, relevant, and immediately useful to account management teams to drive sales and/or service outcomesMaintain and execute a philosophy of constant improvement to simplify, eliminate, automate, or build processes that meet the demands of today's needs as well as those of one to three years in the future, working across departments and divisions with key stakeholders to plan and execute changesBuild a trusted relationship with the sales team to deliver to account management teams data that help focus their time and efforts in determining states/districts/regions with growth opportunities for our programs and servicesLead data reporting and analysis for the division, creating and delivering high quality, consistently accurate, and useful standard reports and dashboards that show progress to goals and accelerate understanding of territories with opportunities for growth. Provide ad-hoc reporting as needed.Provide Leadership and Management (40%)Lead sales enablement and operations strategy development and execution for a cross-divisional and multi-functional team to ensure alignment with organizational, divisional and regional goals related to sales and service (including with RVPs)Support on streamlined USS process to drive the effective scaling of solutions across statesProvide coaching and support to ensure the team meets its goals, remains engaged, and contributes meaningfully to our missionOversee the development of and progress towards team goals and metrics, reporting through dashboards that focus and drive actionCoach each team member to grow and develop their skills and competencies, building upon their superpowers to accomplish outstanding resultsMeet regularly with SDP and cross-organizational executives to ensure alignment in strategy with regional goals and organizational priorities, forging the scope of sales, service and implementation domestically and internationallyPartner closely with executive leaders of other teams within and outside of SDP to ensure alignment and strong collaboration/integration of sales team practices and needs (e.g. Office of the SVP, Unified State Strategy, Strategy, Programs, Legal, Technology, Operations, Marketing)Represent SDP as the Sales Operations leader, with expertise in the integration of technology platforms (e.g. Salesforce, internal BI tools, data feeds, marketing leads, etc.) in a complex organization. This will drive goal tracking, metric development, and account strategy. Serve as the subject matter expert on all things sales-related and advocate across various divisions for what SDP needs to meet and exceed sales targets in short and long term.Manage Sales Operations (20%)Ensure on-time, consistent, and highly accurate processing of all revenue contracts, data privacy agreements, district/state technology agreements, and other client forms related to the purchase of our programs and services in collaboration with programs, operations, technology, finance, legal, and other internal partnersLead the annual update of sales processes, terms and conditions language/riders, Salesforce integration, in collaboration with program, legal, technology, and other internal partners.Communicate to and train the SDP account management team on updates for each program's sales cycle so that they can effectively engage in strategic selling with our state and district clientsLead the organization's process and efforts to respond to requests for proposals and requests for information from state, district, and higher education clients, ensuring the organization and your team submits the best possible proposal to win the business by collaborating with key leaders across divisionsFacilitate internal conversations when needed to help leadership and different divisions arrive at an agreed upon approach that meets both client and organizational needsAbout YouYou have:Ten to twelve years of directly related, progressively responsible work experience at the senior levelExperience leading high-performing teams with demonstrated success in management of a cross functional teamExperience setting the vision and strategy for infrastructure that drives sales and service strategies, plans, incentives, and procedures along with experience seeing that strategy through execution by designing and implementing the infrastructureDemonstrated resourcefulness in setting priorities and guiding investment in people and systemsExceptional ability to engage and influence C-level executives and team members effectivelyStrong written and verbal communication skills, including excellent oral presentation/public speaking skillsThe ability to proactively communicate about, take on and own challenges (i.e., you are not afraid to take risks)The ability to be flexible, navigate ambiguous spaces and work on multiple, fast-moving projects while also driving toward clarity and solutionsWorking knowledge of data analysis, performance/operational metrics, sales incentive programsDemonstrable competency in strategic planning and business developmentExpertise in planning and budgetingAptitude in decision-making and problem-solvingIn-depth knowledge and understanding of primary, secondary, and higher education environments, and of educational systems (e.g., schools, colleges, departments of education, agencies) preferred, but not requiredThe ability to travel one to two times a monthAuthorized to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $144,000 to $215,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-LinkedIn#LI-Remote#LI-MR1

Director, AP Performance Task DesignCollege Board - Advanced Placement and InstructionLocation: Remote, with an option to work out of the New York City Office Type: This is a full-time position About the TeamAP® is a rigorous academic program built on the commitment, passion, and hard work of students and of educators from both secondary schools and higher education. With almost 40 courses in a wide variety of subject areas, AP provides high school students with the opportunity to study and learn at the college level. Following a decade of rapid growth and expansion in access, Advanced Placement currently faces a range of pressing strategic questions, such as, "How do we support students in under-resourced environments?" and, "How do we effectively support the more than 150,000 educators teaching AP courses around the country and world?" In response to those questions, AP is undergoing an unprecedented investment that shifts the core model from a single assessment to a full year experience and expands the set of AP courses to better meet the demands of preparing high school students to succeed in college and career.About the OpportunityIn this role, you'll drive the creation of innovative pilot task models for AP, in service of a strategy to incorporate projects and performance tasks into more AP Courses and Exams. Your pivotal work supports the College Board's mission by broadening assessment approaches, offering more ways for students to deepen their understanding, showcase their mastery, and earn college credit. Situated within the Advanced Placement Analytics and Strategy Team, your contributions will directly influence the evolution of AP, ensuring it remains relevant, challenging, and accessible to all students.Pilot Task Design and Development (33%)Lead the design effort to align AP leadership, curricular and delivery teams on design principles and requirements for performance tasks in AP, including classifications of emerging approachesDirect and manage the performance task ideation and diligence process through the go/no-go decision for piloting, in collaboration with internal and external subject matter experts and functional experts across AP US History, AP English Language, and AP English LiteratureLead effort to identify self-studier solutions for students participating in projects within AP US History, AP English Language, and AP English LiteratureServe as a reviewer for course and assessment leads as they develop task descriptions to prepare for piloting in AP US History, AP English Language, and AP English LiteratureBased on design principles and pilot experience, advise new course teams as they build out performance tasks for courses under developmentImplementation Support (33%)Advise internal subject matter experts in the creation of teacher implementation guides to support project implementationSupport the execution of launch communications plans for courses on the projects roadmap, in collaboration with internal stakeholders.Advise the professional learning and course audit team to support professional learning supports for courses on the projects roadmapResearch and Strategy (33%)Conduct research on emerging responses in higher ed to AI and extended writing to inform AP approach in humanities coursesPartner with the Director of Innovative Assessment Pilots and Sr. Director AP Strategy to define the research agenda and piloting requirements for Performance Task piloting for AP US History, AP English Language, and AP English LiteraturePrepare reports and presentations for executive leadership to guide decision-making and facilitate approval on critical deliverablesPrepare reports and presentations to externally communicate AP's progress on performance tasksAbout YouYou are:Experienced in Performance Assessments and PBL: You bring five or more years of experience in designing or administering performance assessments or project-based learning (PBL) within the Humanities, English, or Social Sciences. You recognize performance assessments as pivotal tools for signaling crucial instructional shifts balanced with the critical need for meaningful, equitable, valid assessmentSkilled in Team Alignment and Collaboration: You can facilitate discussion to align internal stakeholders (subject matter experts, assessment delivery, field teams) around innovative educational solutions. You collaborate and foster environments where ideas emerge and are evaluated for impactResearch-Driven: Research informs your approach. You are able to gather and synthesize diverse external perspectives where needed to inform AP's approach and solutionsEffective Communicator: Your exceptional communication skills allow you to articulate complex ideas clearly and concisely, whether through memos or presentations. You adeptly navigate discussions with executive leadership and cross-functional teams to drive decision-making and program advancementAdaptable Leader: As a strategic planner and adaptable leader, you manage multiple priorities with ease, from conducting research to overseeing pilot projectsAvailable to Travel: This role requires the flexibility to travel up to once a month to engage directly with stakeholders, gather essential feedback, and represent College Board at external meetings and conferencesEligible to work in The United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000 to $135,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)#LI-Remote#LI-CW1

Location: St. Paul, MNDescription: Our client is currently seeking a IT Director This job will have the following responsibilities: Direct the WMS/WCS program including managing our technical strategy, roadmaps, and implementations. Provide project management plans including scope, resource, risk, schedule management, and status reporting for our WMS/WCS technology implementations by leveraging tools and methods that support tracking the work, delivery work, and evaluation of the performance of our delivery. Facilitate collaboration and smooth transfer of essential information between all our stakeholders including our Warehouse Excellence team, our Operations staff, and other business partners. Establish and maintain strong relationships with regional operations business leaders, and their teams, including the Operations Executive Vice-President. Act as a trusted advisor to all stakeholders, providing guidance and expertise on leveraging technology to drive business value and achieve strategic objectives. Manage WMS/WCS technologists, including people, budget, resources, and external vendors or partners, to optimize resource allocation and support business priorities. Demonstrate financial acumen by creating sound capital and expense budgets and managing payment processes within terms. Facilitate effective communication and collaboration between the WMS team, Warehouse Excellence Team, Infrastructure Teams, Governance Team, Vendors, and stakeholders. Provide coaching and mentoring to the team, providing feedback and guidance. Support members of all teams as they develop skills through training, knowledge sharing, and problem-solving. Facilitate the coordination/implementation of Corporate IT and security initiatives as it relates to warehouse operations technology. Manage third-party vendors through healthy relationships, current contracts, and understanding vendor technical roadmaps translating them into plans to stay on supported and secure platforms. Demonstrate flexibility and adaptability in an environment of rapid change while maintaining enthusiasm and displaying sound judgment. Be disciplined and show high personal ethics and a strong customer service focus. Demonstrate excellent project management and organizational skills, along with demonstrable experience of managing multiple priorities concurrently. Qualifications: Bachelor's degree or commensurate employment experience 7+ years of experience in technology solutions roles or having experience planning and executing technology implementation projects and 3-5 years of experience leading technology teams. 7+ years of experience with Warehouse Management and Warehouse Controls systems experience and Korber Highjump WMS experience preferred. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

About College BoardCollege Board is a mission-driven not-for-profit organization that connects students to college success and opportunity. Founded in 1900, College Board was created to expand access to higher education. Today, the membership association is made up of over 6,000 of the world's leading educational institutions and is dedicated to promoting excellence and equity in education. Each year, College Board helps more thanseven million studentsprepare for a successful transition to college through programs and services in college readiness and college success-including the SAT®, the Advanced Placement® Program, and BigFuture®. The organization also serves the education community through research and advocacy on behalf of students, educators, and schools.About Career KickstartCareer Kickstart (CK) expands the successful AP model to the career and technical education (CTE) space, by offering schools a new set of career-oriented high school courses that provide students with relevant, high-quality instruction and experiences that lead to industry-recognized credentials and college credit, and ultimately, power students' progress to in-demand jobs in high-growth sectors and choice-filled lives. We are in the nascent stages of building this program and have a start-up culture.About the OpportunityUnlocking opportunities for a wider range of students, especially in CTE, requires attentiveness to not only what is taught, but also how it is taught. To ensure students are successful in in-demand jobs and, ultimately, have choice-filled lives, we must prepare them with technical knowledge and the ability to apply their knowledge to solve problems in a work-based setting.As the Director of Career Kickstart Professional Learning, you will be a catalyst for change in expanding opportunities for students through teacher practice. In close collaboration with the Director of Career Kickstart Instruction and Training, you will play a critical role in developing and delivering Career Kickstart's pedagogical model and vision, the strategy to ensure all teachers are equipped to deliver CK courses in alignment to this vision, and building the suite of instructional resources for teachers and students to ensure every CK student leaves with the technical knowledge, professional skills, and applied learning experiences that give them the confidence and skills to be successful in an internship or apprenticeship in the pathway.Career Kickstart is a start-up within a large organization, College Board. You will be a part of the three-person Instruction Team within CK, a part of the larger CK team (approximately 15 people) and have the resources of the broader AP team to support you in your execution. In this role and in close collaboration with the Director of Career Kickstart Instruction and Training you will:Teacher Professional Learning (PL) - 35%Develop and execute a teacher PL program, inclusive of a week-long CK summer institute (CKSI) and through-year PL experiences, that ensure CK teachers (~1000 new teachers annually) are prepared to and supported in teaching CK pathway courses in alignment with CK's pedagogical model and vision. You will start by developing this for our first pathway: cybersecurity.Collaborate with CK's Market Adoption team to align teacher PL with state certification requirements to provide pathways for teachers to earn their CTE certification/credentialLead the creation and delivery of content in CK PL experiences (inclusive of asynchronous/synchronous and in-person/virtual opportunities)Facilitator Professional Learning (Train the Trainer) - 35%Recruit and onboard talent to facilitate high-quality CKSIs across the countryDevelop and execute an application process and retention strategy for CK PL facilitatorsDesign and develop a facilitator PL program to equip CK facilitators with the skills to successfully impact teacher practice in CK's PL offeringsInstructional Resource Development - 20%Collaborate with course leads to build and publish a suite lesson plans and other instructional resources that reflect CK's pedagogical vision and current discipline-specific best practicesConduct in-depth reviews of content developed by external creators to ensure alignment with CK's pedagogical model and visionEnsure coherence between the CK lesson plan suite and other instructional resources (including external curriculum provider offerings), teacher PL, and facilitator PL.Alignment and Cycles of Improvement - 10%Collaborate with course leads to ensure the content of course-specific teacher PL and facilitator PL is aligned with the corresponding course frameworks and industry/disciplinary practiceMaintain a deep understanding of the CTE landscape and best pedagogical practices and translate knowledge into Career Kickstart's program strategy and improvements related to teacher PL and instructional supportsEnsure all products are as fair, bias-free, and in alignment with CK/AP standards as possibleApply regular cycles of feedback from key stakeholders (e.g. teachers, schools/districts, students, etc.) to update and improve PL experiences for teachers, facilitator PL, and curricular resources (e.g. lesson plans, formative assessments, etc.)Support cross-functional teams and workstreams to ensure product/program delivers exceptional user experience to students, educators, and schoolsAbout YouYou have:A passion for and commitment to expanding educational opportunities for a diverse audience of students and teachers7+ years of relevant experience in CTE education, pedagogy, or teacher professional learning (including training the trainer)Demonstrated leadership or recognition in applying best pedagogical practices and an ability to translate knowledge into high-quality learning experiences for both teachers and studentsDemonstrated ability to design and implement high-quality teacher professional learningExperience with instructional coaching, instructional design, and content developmentProven ability to manage and/or launch new projectsHigh degree of personal ownership and accountability to consistently deliver results in a fast-paced and high-profile environmentComfort with ambiguity and entrepreneurial mindset and an ability to adapt and problem-solve when presented with new information, situations, or challengesNatural curiosity and a commitment to continuous learning and improvementStrong organizational and time management skills with a process-oriented mindsetStrong ability to make data-driven decisions to inform product strategy, development, and improvement cyclesExcellent interpersonal, collaborative, and communication skills; demonstrated ability to establish positive working relationships at all levels of the organizationExceptional communication skills that allow you to be clear, compelling, and persuasive across formats and audiencesThorough understanding of the CTE landscape and experience with career-focused education offerings (e.g., coursework, credentials) that are successfully adopted in K-12, including development processes, state/district needs, emerging technologies, go-to-market strategies, partnership integrations, etc. is preferredAbility to travel up to 10-12 times a yearYou are eligible to work in the US for any employerAbout Our CultureWe are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every team member can thrive, and systems and meeting structures where every voice is heardWe value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsRequirementsThis is a remote role, but residence in New York (where our central office is located) or one of our focus states - CO, TN, CA, TX or NC - is preferred.If you live in NYC, staff are asked to come into the office Tuesdays and WednesdaysWe are asking for all applications by April 15.Proficiency in Microsoft Word, Excel, and PowerPoint required.Background in K-12 education and/or Career and Technical Education is preferred, but not required.About Our ProcessApplication review will begin immediately and will continue until the position is filled.While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process.About Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000 to $135,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application processEEOC statementCollege Board is proud to be an equal opportunity employer. We're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.#LI-REMOTE#LI-GG1

College Board - College Readiness Assessments / Institutional Assessment Management100% Remote (anticipated travel of 2-3 times/month)About the TeamThe College Readiness Assessments (CRA) division, comprised of approximately 40 mission-driven individuals, annually delivers the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9). The SAT Suite connects students to a wide range of post-high school opportunities, including scholarships, career, and college. We are committed to working with states, districts, schools, and community organizations to bring the opportunities that the SAT Suite provides to all students. As of Spring 2024, our assessments are now fully digital.Within CRA, the Institutional Assessment Management team is focused on day-to-day programmatic ownership of our in-school model that offers the full SAT Suite to students during the school day. Through deep understanding of the market dynamics of our States, Districts, and Schools, our seven-person team drives the use of the SAT Suite as a large-scale assessment at the state and district level. About the OpportunityAs Director, Institutional Assessment Management, you will play a critical role in the continued evolution of the digital SAT Suite. You will manage the day-to-day institutional purchasing policies and processes, business proposal development, and product functionality to support the use of the SAT Suite as a large-scale assessment at the state and district level. You are self-motivated and will use your proven ability to execute and move projects forward as you develop, influence, and implement strategies to secure new business and retain current customers. You will work closely with other College Board divisions like State and District Partnerships, Operations, Technology, Communications, Assessment Design and Development, Psychometrics, Research, and Legal.In this role, you will:Client Engagement and Business Development (65%)Build and maintain deep relationships with the largest state/district customers of the SAT SuiteSupport implementation of institutional purchasing models, policies, and processesSupport and implement a plan to ensure K-12 stakeholders are provided with information, communications, resources, and training to support their use of the SAT Suite of Assessments in collaboration with other teamsSupport and craft business proposals for competitive RFPs and RFIsInternal Collaboration and Product Development (35%)Develop and demonstrate a deep, thorough knowledge of College Board's SAT Suite of Assessments including program features, policies, platforms, systems, and dataProvide market intelligence to support general product development, roadmap prioritization, and administration policiesOrganize and facilitate cross-divisional meetings with key stakeholders to prioritize and manage the delivery of psychometric and assessment design related resources and reportsMaintain a deep level of knowledge related to education policy at the federal and state levels, with an emphasis on assessment, accountability, privacy, and fundingAbout YouYou have:7+ years of relevant and progressive experience in education or a related fieldDirect experience in strategic client engagement, product management, consultative sales and/or federal/state accountability ideally focused on products within the K-12 education spaceDeep knowledge of assessments; experience with College Board SAT Suite preferredDemonstrated experience collaborating in a cross-functional environment, managing expectations with internal and external stakeholdersPassion for education and deep commitment to the College Board's mission of promoting educational equity, access, and excellence for all studentsDemonstrated ability to build deep and meaningful relationships that influence others to action Strong organization and prioritization skills and the proven ability to move forward multiple time-sensitive projects in concert, both independently and as a member of the teamAdept problem-solving skills, including using data to inform decisions and actionsAbility to travel 2-3 times a month to external client sites and College Board officesBachelor's degree requiredAuthorization to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $76,000 to $125,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on these criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-MS1#LI-REMOTE

Vice President, Customer EngagementOperationsRemote, with hybrid options available in New York City or Reston, VAType: This is a full-time position About the TeamCollege Board's Operations division (130 ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading exciting work to advance customer experience through the use of innovative solutions, products and technology to enhance the delivery of digital assessments.The Customer Engagement department (65 ppl) is a combination of customer and technical support teams augmented by vendor operations, training and forecasting/planning to deliver all aspects of multi-channel support to our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year.This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to provide a positive and effective overall customer experience.About the OpportunityYou'll direct our day-to-day customer engagement work and all aspects of customer support and service, plus guide customer experience strategy and vendor operations aswe aim to deliver a positive experience for each College Board customers. This position is responsible for the delivery of services and support for our wide range of customers, including educators, students, parents, states and districts. You will also be a key contributor to our Operations leadership team as we complete our transition to a digital testing operation. Ready to lead an extraordinary team? Keep reading!In this role, you will be required to excel at the following to deliver effective and positive customer experience and support through excellent service, innovations and operational enhancements:Strategic Leadership: Develop and execute the strategic vision and roadmap for Customer Engagement aligning with the overall College Board mission and Operations division priorities.Team Leadership: Provide strong leadership and direction to the Customer Engagement team, fostering a culture of collaboration, excellence, inclusion and customer-centricityOperational Excellence: Drive operational efficiency and effectiveness across all Operations customer-facing functions and large external vendors, optimizing processes, workflows, and systems to enhance customer satisfaction and drive business resultsCustomer Experience: Champion a customer-first approach throughout the organization, ensuring the delivery of exceptional experiences at every touchpoint of the customer journeyCross-functional Collaboration: Collaborate closely with Program, Product, Technology and Field leadership, as well as Communications and Marketing to ensure alignment on customer needs, product enhancements, and go-to-market strategiesPerformance Management: Define key performance metrics and benchmarks for Customer Engagement, regularly monitoring and analyzing performance data to drive continuous improvement and operational excellenceCustomer Advocacy: Leverage the voice of our external customers and establish the people, processes and data required to advocate for them through a focus on their needs, feedback, and challenges to influence program and product policy and communications.Talent Development: Recruit, develop, and retain top talent, providing coaching, mentorship, and growth opportunities to empower team members to reach their full potentialRisk Management: Identify potential risks and issues impacting customer satisfaction and experience and operational delivery, developing proactive mitigation strategies to address them effectivelySpecific Responsibilities include:Set Vision & Strategy (40%)Set the overarching vision and direction for customer engagement at College Board and ensure a strong customer experience that is differentiated based on customer needs and expectationsFoster a customer experience mindset and framework for processes, products and decision-makingWork closely with different stakeholders across the organization to provide a strong service to our customers by addressing the root of the problemDevelop a deep understanding of College Board's customer base to drive change initiatives, business strategy and technology enhancement programs that improve the support and success of customersDevelop, monitor, and report on critical measurements and metrics that drive high levels of customer satisfaction; define clear measurements of successSet a strategic vendor management and optimization strategy for a wide range of customer support models, with a focus on cost management and experienceProvide Team Leadership & Management (40%)Effectively manage a high-performing, remote team of 5-8 direct reports to ensure they are engaged and working effectively toward accomplishing goalsProvide the leadership necessary to deliver results across the teamBuild and drive a performance-based culture and actions to support an inclusive and engaged teamEstablish critical forecasting and planning capabilities and anticipate and manage work volumes and budgets based on data; responsible for managing a vendor budget of ~$30MEnhance the customer support vendor management functionDrive Continuous Improvement & Innovation (20%)Provide actionable intelligence and insights via thorough analysis and assessment of all escalation data that comes into the teamMake data-driven decisions on continuous improvement for our escalations programs based on that analysis and insightsFoster an innovative culture to explore technology, AI and other solutions to help drive efficiencies in support models and improve experience metrics.About YouYou have:15+ years of directly related experience in customer operations, customer experience, or customer service with 5+ years in an executive leadership positionDirect experience working in a customer service call center, either as an individual contributor or in a management capacityDeep understanding of industry best practices, trends, and technologies related to customer operations and supportA proven track record of developing, coaching, training, and retaining top talent with high levels of engagementThe ability to empower others and effectively delegate work with accountabilityProven track record of driving operational excellence and delivering exceptional customer experiencesExcellent communication, negotiation, and interpersonal skillsAbility to thrive in a fast-paced, high-stakes, and dynamic environment and lead through changeExceptional strategic thinking, analytical and planning skills - you can build a strategy, connect the dots, and build towards the futureExperience as a highly collaborative leader with ability to influence others and build strong relationships across internal and external stakeholdersThe ability to communicate effectively with product leads and technologists to meet and drive business requirementsExperience leading high-visibility projects from start to finish with measurable resultsFluency with data and confidence in making data-driven decisionsDemonstrated success managing complex customer escalationsA passion for education and the impact that educators have on studentsThe ability to travel, at least once a monthEligible to work in the United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and panel interview, finalist interview and reference checks. This is an approximately a 10 to 12-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $176,000 to $260,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsWe know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizationsWe offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time#LI-Remote#LI-CW1

Director, Project Manager, Career Kickstart Assessment ProductionCollege Board - AP&ILocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). East coast hours are required.Type: This is a full-time positionAbout the TeamCareer Kickstart expands the successful AP model to the career and technical education space, by offering schools a new set of career-oriented high school courses that provide students with relevant, high-quality instruction and experiences that lead to industry-recognized credentials and college credit, and ultimately, power students' progress to in-demand jobs in high-growth sectors and choice-filled lives. We are in the nascent stages of building this program and have a start-up culture.To support the continued production of high-quality teacher- and student-facing materials, the Career Kickstart Program is looking fill the role of Director, Project Manager, Career Kickstart Assessment Production.About the OpportunityThe Director, Project Manager, Career Kickstart Assessment Production will oversee project and process management for assessment authoring and review for up to 3 Career Kickstart courses, maintaining and communicating detailed reporting and status tracking across a number of interdependent workstreams. Partnering with Career Kickstart content teams, external consultant content creators, and various other stakeholders, the Director, Career Kickstart Assessment Production, will ensure that all assessment items are developed to designated specifications and on needed timelines.As Director, Project Manager, Career Kickstart Assessment Production, you are an integral member of the cross-functional team building and delivering Career Kickstart Exams and Instructional resources. You are a collaborative, insightful, and highly-motivated professional, with a keen eye for detail and a passion for educational opportunity. You are not shy about digging into ambiguity and you are quick to propose more efficient ways of getting things done.In this role, you will:Project Planning (40%)Develop and maintain detailed item authoring and review schedules for all summative and formative assessments for each of the courses you manageCollaborate with CB stakeholders (Career Kickstart Assessment, AP Classroom, Technology, Digital Delivery) as well as external partners to define and implement requirements for Career Kickstart assessment products based on the requirements of the range of Career Kickstart courses, platforms, and formatsPartner with Career Kickstart content teams to build and maintain detailed assessment item and form specifications, monitoring existing item inventory and scoping/scheduling assessment production work accordinglySupport the recruitment, on-boarding, and continued professional learning of high-quality independent consultants to serve as content creators across all applicable coursesProject Management (40%)Maintain clear and up-to-date documentation of the status of all assessment deliverables under your managementFacilitate multiple levels of internal and external reviews for all Career Kickstart assessment products and resources, ensuring all feedback is considered and integratedServe as the representative for assessment production for each of the courses you manage to both internal and external audiences, triaging obstacles and escalating roadblocks and delays, as neededLead weekly stand-ups with all relevant Career Kickstart content teams, providing visibility into and accountability for current work status and upcoming deliverablesBudget and track all costs in your purview and recommend efficient staffing and resourcing solutionsProcess Development and Improvement (20%)Integrate project management tools for your course(s) with processes managed by other key stakeholders In the Assessment Production value chainCollaborate with peers and the broader Assessment Production team to document and iterate on current project management practicesShare recommendations for process and tool improvements on an ongoing basisAbout YouYou Have:Bachelor's degree is required5+ years of relevant product and/or project management experience is required, preferably in the education industryHigh degree of personal ownership and accountability to consistently deliver results in a fast-paced environmentStrong organizational and time management skills with a process-oriented mindsetExcellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organizationAn ability to embrace ambiguity and a willingness to dig into unfamiliar tasksWillingness and ability to travel domestically 1-2 times per quarterAbility to process and distill large volumes of data and draw insightful conclusions to drive decision-makingAuthorization to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000 to $130,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-LinkedIn#LI-MR1#LI-Remote

Senior Director, AP Assessment Production ManagementCollege Board - AP&ILocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).Type: This is a full-time positionAbout the TeamAP® is a rigorous academic program built on the commitment, passion and hard work of students and educators from secondary schools and higher education. With more than 30 courses in a wide variety of subject areas, AP provides willing and academically-prepared high school students with the opportunity to study and learn at the college level. The AP program is continuing to rapidly expand its development of instructional and assessment products. In order to support the production of high-quality teacher- and student-facing materials, the AP Program is looking fill the role of Senior Director, AP Assessment Production Management.About the OpportunityAs the Sr. Director, AP Assessment Production Management, you will serve as a key member of the broader Assessment Production team, overseeing the process and project management for internally-developed AP assessments for all English, World Languages, and Arts AP courses. This will require defining the roles, responsibilities, and development pipelines required to build a fully functional insourced assessment production capability. You will oversee process and project management for assessment authoring and review, maintaining and communicating detailed reporting and status tracking across various interdependent workstreams led by a number of internal and external teams.In this role, you will:Process Development (20%)Partner with the AP Assessment team to gather requirements to build (and improve upon) assessment production processesCollaborate with CB stakeholders (AP Assessment, AP Classroom, Technology, Digital Delivery) as well as external partners to define and implement requirements for AP assessment products based on the requirements of the range of AP courses, platforms, and formatsLead change management for assessment production capabilities from current to recommended/ideal stateProject Management (60%)Develop course-specific assessment production schedules to enable effective sharing of information and collaboration between internal and external stakeholdersMaintain documentation of project status, escalating risks and blockers as appropriateEnsure internal and external stakeholders remain apprised of key deliverables and associated due dates; proactively track deliverables and troubleshoot obstacles and delaysFacilitate multiple levels of internal and external reviews for all AP assessment products and resources, ensuring all feedback is considered and integratedTrack and analyze all costs associated with new content development and recommend efficient staffing and resourcing solutionsSupport the recruitment, on-boarding, and continued professional learning of high-quality independent consultants to serve as content creators across all applicable coursesTeam Management (20%)Effectively manage three to four direct reports to ensure they are engaged and working effectively toward accomplishing goalsAbout YouYou have:Bachelor's degree in business or related field is required; MBA or advanced degree preferredSeven to ten years of relevant product and/or project management experience is required, preferably in the education industryExperience in value chain management required and ideally some experience in gathering and documenting tech requirementsHigh degree of personal ownership and accountability to consistently deliver results in a fast-paced and high-profile environmentStrong organizational and time management skills with a process-oriented mindsetExcellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organizationAbility to travel up to 8 times per yearAuthorized to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $104,000 to $155,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our Culture Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-LinkedIn#LI-Remote#LI-MR1

About the TeamThe AP Curriculum and Assessment (AP C&A) Team at College Board (50+ staff) collaborates with colleagues across all aspects of the AP Program to develop, manage, and deliver AP's 40+ courses in a wide variety of subject areas. AP® is a rigorous academic program built on the commitment, passion, and hard work of students and educators from secondary schools and higher education. AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level.About the OpportunityAs the Senior Project Manager, AP Assessment Systems and Content Management, you are the primary person managing the specifications, metadata, and content systems for the curriculum and assessment team for all 40 AP exams. In addition, you will provide project management support for AP item content and test form development by external vendors, as well as digital package User Acceptance Testing (UAT) for all AP digital exams. In support of this endeavor, you will strategize with the Executive Director of Assessment to manage the specifications for all AP forms, as well as the ecosystem of AP test and form metadata in the relevant platforms. You will work with internal and external stakeholders, including external vendors, to ensure the smooth and effective flow of AP assessment metadata and assessment deliverables across systems (and vendors, as applicable). In addition, you will be responsible for planning and creating schedules, managing projects, and tracking progress through the use of the latest business tools, including dashboards and databases, as well as written documentation and guides. These responsibilities would include, but are not limited to:In this role, you will:AP Specifications, Metadata, and Content Systems (70%)Manage specifications for all AP forms and form assembly, including maintaining gold source documentation, and provisioning specification updates to the relevant systems and stakeholders, including Hummingbird, AP Psychometrics, Assessment Production, AP Classroom, AP Delivery and external vendors.Maintain AP curriculum framework (content outline), subject specific, and flat field metadata in the course framework management system (Satchel), ensuring the content accuracy and technical fidelity of updates, and provisioning metadata schemes and updates to the relevant AP applications and systems, including Hummingbird, AP Classroom, AP Psychometrics, Assessment Production, and external vendors, as well as downstream systems.Maintain AP score models for exam form objective, essay, and composite scoring and metadata in support of AP Instructional Planning Report, and provisioning specification updates to the relevant systems and stakeholders, including Hummingbird, AP Psychometrics, Assessment Production, AP Classroom, and external vendors.Coordinate with the AP Course and Exam Change Management director to align specification updates for AP forms with course revisions, updates, and rubric changes across all subjects.Coordinate with assessment and curriculum leads to guide and ensure that all specification and metadata updates are developed, reviewed, and delivered in accordance with principles and best practices in assessment and in support of quality, reliability, validity, and fairness of AP exams.Serve as an AP C&A specifications and metadata point of contact on the internal Satchel team.Provide support for annual updates and maintenance of AP Instructional Planning Report data and coordinating with relevant systems and stakeholders to implement updates.Collaborate with the ED of Assessment, Psychometrics, and Assessment Production to provision validations for test specifications for AP exams, as they relate to the metadata and test specifications.Strategize with the ED of Assessment to document and find innovations in making accessible the AP assessment specifications, data, and content ecosystem information to all relevant stakeholders.AP Assessment Project Management and Process (30%)Collaborate with external vendors producing AP item and test form content to provision project schedules and deadlines.Communicate project schedules and deadlines with internal teams; troubleshoot and collaborate with both internal teams and external vendors to resolve any conflicts or roadblocks with schedules and deliveries of test content.In collaboration with AP C&A, AP Assessment Production, and AP Digital Transformation, provision schedules and support for test form content and digital package UAT.Document changes to AP metadata and taxonomies in all relevant gold source applications or repositories.In collaboration with the ED of Assessment, Assessment Production, and external vendors, establish annual set-up and configurations for AP subjects in item authoring and test form assembly and management system.Serve as the primary AP C&A point of contact for the assessment input and annual set-up in the scoring systems and applications, including the systems of external vendors.In collaboration with the ED of Assessment and the Senior Director for AP C&A change management, assess downstream impacts and updates to relevant stakeholders and systems regarding metadata changes.Build a successful communications and coordination plan, as well as standard operating procedures to support assessment updates to metadata, test form assembly specifications, and score models.About YouYou have:A minimum of 7+ years of progressively responsible full-time professional work experience in project management and assessmentA bachelor's degree or equivalent Clear ability to identify and solve problems in a fast-paced environmentExtensive knowledge of the Advanced Placement program and assessment design and processData Analytics mindset with a technical ability to produce schedules and visualizations in programs such as Smartsheet or Power BIExcellent judgment and the ability to view situations and issues from multiple perspectives that leads to effective resolution of issuesAdvanced verbal and written communication skills and a record of leveraging interpersonal skills to collaborate well with othersA strong organizational mindset, excellent prioritization skills, and a predisposition towards action and production of resultsFormal project management credential: e.g. CAPM, PMP, PRINCE2, IPMA certification or a project management certificate from an accredited institution preferredA customer-centric, empathetic, service-oriented, and organization-first mindsetProficiency with Microsoft Project and other Microsoft Office applicationsWillingness to travel 3 to 4 times a year (domestic)You are eligible to work in the US for any employerAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $ 104,000-$155,000.00. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year. We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard. We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals. We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-REMOTE#LI-GG1

Job DetailsAre you passionate about improving the quality of healthcare? Are you ready to leverage your talents to make healthcare better for everyone?Do you want the opportunity to give back to your community?Do you want to have fun at work?Then join the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!SummaryWith minimal direction from the executive director or director, the Senior Project Manager oversees designated State & Corporate Services' projects through various stages, including: Work plan and timeline development; project monitoring; coordinating with internal teams on project timelines and deliverables; client relations, technical assistance, and guidance; behavioral health and physical health managed care health plan relations and quality improvement guidance; virtual meeting organization, participation, and logistics; report preparation and finalization; and budget monitoring in coordination with the executive director.Essential Competencies, Duties and ResponsibilitiesCreates work plans with tasks and timelines for behavioral health Medicaid managed care projects, monitors completion of tasks to ensure timelines are met, and submits of deliverables to the state client.Participates in external quality reviews of behavioral health and physical health Medicaid managed care entities based on federal and state contract requirements including, but not limited to, assessment of performance related to compliance reviews, performance measure reporting, and performance improvement projects using data included in tables, charts, and graphs.Writes reports and conducts quality checks on reports and spreadsheets.Coordinates with state, Medicaid managed care health plan, and internal staff members to schedule meetings and technical assistance calls.Takes notes during meetings and disseminates notes to all participants.Project deadlines may necessitate occasional extended work hours.Other duties as assigned.Compensation: Job Requirements:Education and/or ExperienceAt least ten years of experience as a healthcare professional with a master's degree in an appropriate field and/or a combination or comparable experience and education.Strong background in behavioral healthcare quality and/or behavioral health managed care preferred.Other QualificationsExcellent oral and written communication and interpersonal skills.Ability to rapidly adjust priorities, work to imminent deadlines, and apply multi-tasking skills to coordinate projects with overlapping and/or simultaneously occurring timelines.Experience in Microsoft Excel spreadsheet functionality.Experience and knowledge of quality improvement practices.Excellent English language skills.Effective and positive human relations skills, including the ability to maintain confidentiality, to appropriately interface with all levels of Health Services Advisory Group administration/staff and clients.Proficiency with Windows environments.Proficiency with hosting Webex and Teams meetings.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212.If you have special needs and require assistance completing our employment application process, please feel free to contact us. EOE M/F/Veteran/DisabilityGet job alerts by email.Sign up now!