Job SummaryAssist in maintaining accurate, on-time reports and records relative to the parts and service department's operations. Additional areas of support include: answering phones, scheduling work, opening/closing invoices, selling service and parts, attachments, and accessories.Essential Duties and Responsibilities- Works to build a solid business relationship with Van Wall customers- Daily maintenance of warranty claims and credits- Opens work orders as directed by management- Directs incoming service related inquiries and scheduling requests- Help with data entry and customer follow up for Service, Parts, and Sales departments- Promotes and sells products and/or services to meet customer needs- Supplies Service Technicians with parts as required- Keeps necessary supplies on hand and reorders when needed- Prepares customer invoices and takes payments when presented to the service and parts department- Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyaltyPosition Qualifications-1+ years of previous Parts and/or Service experience preferred- Familiar with John Deere or other competitive brands and golf & sports turf equipment required- Ability to use standard desktop applications such as Microsoft Office and Excel- General understanding of mechanical & technical terms required- Ability to speak effectively one on one or in a group- Complete all duties as assigned- High School Diploma or equivalent required