Broadband Technician Salary in Roseville, MN

Position Summary As a Help Desk Technician you will use your awesome problem-solving skills and IT knowledge to assist customers with connection, software configurations, and outage issues and decide when to escalate an issue or dispatch field technicians to resolve service troubles. Qualifications You are required to have: Minimum of 1-year experience in customer service and/or a troubleshooting environment Be at least 18 years of age Good analytical and problem-solving skills Excellent communication and customer service skills Ability to work with a wide variety of personalities including effectively responding to and resolving technical situations over the phone Additional preferred qualifications: AAS degree in computer, IT, networking or related Experience in a technical phone support role is a plus! Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc. Intermediate to advanced knowledge of email software, Windows, Mac systems, etc. Intermediate understanding of Internet, phone and cable services is a plus Schedule The shift we are looking to fill is from 12:30-9 pm. Your schedule would include every other weekend. Location This position can be located in a variety of our work locations and could be a work from home opportunity for MN residents. Benefits Arvig offers a competitive wage and an excellent benefits package, including health, dental and vision insurance, 401K, Employee Stock Ownership Plan, PTO, holidays, education reimbursement, company service discounts and FREE internet*  Minnesota's Small Town, Employee-Owned Tech Giant As one of the largest independent broadband service providers in the nation, Arvig serves residential and business customers throughout Minnesota and beyond. Headquartered in Perham, Minnesota, Arvig provides broadband and telecommunications services, including high-speed internet, TV, phone, home and farm security and business services. With approximately 1000 employees, we keep our quality standards of ownership, engagement, efficiency and knowledge top-of-mind as we conduct business every day. Our culture is built on leadership behaviors integral to our success, which include courage, humble, open-mindedness, integrity and respect. Having the best employees anywhere is what we consider to be the Arvig Advantage. Women and minorities encouraged to apply. We are unable to sponsor H1B visas. *At your primary residence located in an Arvig service area. Notice: If you are seeing this position posted on a job board other than the official Arvig career posting page, please know that any pay range included is not authorized or approved by Arvig and may not reflect the actual pay rate for the position.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Help Desk (NS)

Position summary As a NOC Tech you will provide Tier 1 & 2 network support, network monitoring, escalated customer service for VIP customers, and service order fulfillment across the enterprise. Our NOC is a great place to get started and provides a career path that could lead to a future in network engineering. Qualifications You are required to have: A minimum of 2 years of experience with basic WAN networking technologies Experience with or solid knowledge of Cisco networking devices, LAN, WAN, OSPF routing, Windows OS (all), TCP/IP, DNS, VPN, antivirus, e-mail and internet applications, remote access and familiarity with various computer hardware Ability to work some nights and weekends Ability to take charge in an outage situation Demonstrated critical thinking abilities Troubleshooting, analyzing and problem solving Excellent communication and customer service skills Additional preferred qualifications: Associate's degree in Networking Administration or equivalent CCNA Network+ or CCENT or equivalent education Excellent communication and customer service skills Experience with or solid knowledge of IS-IS, MPLS, and monitoring tools such as Solarwinds, Cacti, Splunk Scripting and SQL database experience In depth knowledge of Layer 2 technologies Schedule Our shifts consist of four 10-hour days, typically Sunday-Wednesday or Wednesday-Saturday, Holidays included. Shifts start at different times of the day based on business needs. Typically they start between 7:00-10:00 am, 12:00-14:00 pm or 21:00-23:00 pm. Techs rotate through the shifts every six months and receive a generous shift differential for overnight hours. Rotation allows for a full range of experience with our network and your future development with us. Location This position can be located in Roseville, MN or Perham, MN or remote possibility in Minnesota. Benefits Arvig offers a competitive wage and an excellent benefits package, including health, dental and vision insurance, 401K, Employee Stock Ownership Plan, PTO, holidays, education reimbursement, company service discounts and FREE internet*  Minnesota's Small Town, Employee-Owned Tech Giant As one of the largest independent broadband service providers in the nation, Arvig serves residential and business customers throughout Minnesota and beyond. Headquartered in Perham, Minnesota, Arvig provides broadband and telecommunications services, including high-speed internet, TV, phone, home and farm security and business services. With approximately 1000 employees, Arvig is committed to quality standards of ownership, engagement, efficiency, and top-of-mind knowledge. Our culture is built on leadership behaviors integral to our success, which include courage, humbleness, open-mindedness, integrity, and respect. Having the best employees anywhere is what we consider to be the Arvig Advantage. Women and minorities encouraged to apply. Drug test We are unable to sponsor H1B visas. *At your primary residence located in an Arvig service areaEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Network Operations Center (SS)