Front Desk Agent Salary in New York, NY

Job Description Summary The Director of Operations sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.The Director of Operations is responsible for the leadership, effectiveness and productivity of the Front Office and Housekeeping departments in order to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Directly and indirectly supervises Front Office and Housekeeping employees.Job Description Operational/Functional: o Oversee front office and housekeeping departments. Develop and communicate departmental strategies and goals.o Communicate and enforce policies and procedures.o Ensure all staff has the tools and equipment needed to effectively carry out their job functions.o Establish and implement procedures to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.o Schedule and regularly conduct routine inspections of the front office, meeting space, public areas, guest rooms, corridors and back of the house spaces to ensure the appearance and cleanliness of such areas reflects highly on the hotel, brand, and Company.o Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP's and other key guests, or other special guest needs.o Ensure training and procedures are in place to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.o Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Accounting, Revenue Management, Sales and Marketing, Catering, Security, Housekeeping, Human Resources and Maintenance.o Interact with outside contacts:• Guests - to ensure their total satisfaction• Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.• Regulatory agencies - regarding safety and compliance matters• Other contacts as needed (Professional organizations, community groups, local media) Strategy and Planning: o Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.Financial Management:o Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.o Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.o Prepare and submit statistical, performance, and forecast analyses and reports as required.o Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control. Check billing instructions and guest credit for compliance with hotel credit policy.o Establish par levels for supplies and equipment. Authorize requisitions to replenish shortages and other business supplies for daily business. Managing your Team o Directly and indirectly supervises a large number of employees including but not limited to managers, supervisors, room attendants, house attendants, front desk agents, bell/door attendants, security personnel, maintenance staff, and painters.o Attract, retain, and motivate the best talento Ensure team members receive proper training applicable to their position and career aspirations and in accordance with company policy and/or local lawso Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reportso Support, comply and promote company initiative, policies and guidelines.o Handle employee issues in a professional and timely manner Leading with Passion o Responsible for ensuring success through the eyes of employees, guests, and ownerso Utilize and collaborate with resources across different departments and corporate officeo Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the cultureo Focus on the mission and well-being of the department, hotel, and company as a wholeo Lead by example and operate with integrity and respecto Inspire your team to embrace and demonstrate our values and GUEST People Standardso May serve as "manager on duty" as required.o Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Bachelor's degree in Hotel Administration, Business Administration or related field preferred. Three years as a Director of Front Office/Housekeeping and/or Operations Manager in hotels preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances. Problem solving, reasoning, motivating, organizational and training abilities. Ability to prioritize and organize work assignments. Experience with Microsoft Office and Opera systems preferred. Ability to travel including some overnight travel is required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Will be exposed to commercial cleaning chemicals Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Will be required to work mornings, evening, weekends, and holidays. NYC Union hotel experience preferred. FLSD certification required or must complete within 180 days of start date. Additional Job Information/Anticipated Pay Range Annual Compensation Range: $110,000 - $120,000Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Location: New York, NY (on-site)Job Type: Part-timeSalary: $19-$22/HRSummaryYou'll act as a part-time Office Services member, assisting with the front desk, organizing conference rooms, and handling the upkeep of the office.ResponsibilitiesAssist with front desk receptionist duties, including greeting visitors and answering phonesManage office supplies and restockingCoordinate conference room setups for meetings and eventsMaintain cleanliness and organization of common areas and workspaces.RequirementsPrevious hospitality experience in a similar positionExcellent customer service and communication skillsAbility to lift at least 50lbs

ABOUT THE TEAM In the heart of New York's Hudson River Valley, the Inn at Bellefield is situated directly across from the Culinary Institute of America. This picturesque property has 137 guest suites with fully equipped kitchens and an ample seating area. On site, this hotel features a true culinary and lounge experience with an outdoor patio that is anchored by a firepit, as well as an extensive fitness center. In town for a corporate or social event, we offer an on-site multi-purpose flexible gathering space that seamlessly converts to a serve a variety of uses. Conveniently located less than 90 minutes from New York City, this property is perfect for a getaway and a must-see for domestic and international travelers alike.ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!JOB DESCRIPTION Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Pay: Starting Pay $17.00-$19.00 per hour based on experience.ResponsibilitiesProvide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.

A Midtown based Asset Management firm is looking to add a Front Desk Administrator to their team. The firms boasts a fresh and newly built out office and meeting spaces with an early May move-in date. The ideal candidate will have experience being the front face of a firm (financial services industries a plus). This opportunity is in-office Monday-Friday, 9am-5:30pm. Responsibilities - *Greet and direct visitors*Office & kitchen supply maintenance*Calendar management*Travel coordination*Expense reporting *Ad hoc administrative projects

GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!Front Desk Agents - $18.00/hourBear Mountain Inn, managed by Guest Services, is now hiring full time Front Desk Agents. Candidates must have previous customer service experience and be able to stand for a full shift.This position pays $18.00/hour.Guest Services, Inc. offers amazingbenefits such as:medical, dental, vision, a 401K savings planpaid time offemployee discounts at recreational and lodging facilities nationwideand more!Apply today to join our All Star Team!JOB SUMMARYThe Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills.ESSENTIAL FUNCTIONSProvide administrative, reception and program support to management and staff. Manage phone activity including providing general knowledge to callers.Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.Register and assign rooms to guests. Provide quotes for room rates and up-sell the guest when possible. Assist in coordinating the Front Desk and the Housekeeping Department.Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.Responds to guest inquiries. Resolves guest complaints within scope of authority, otherwise refer the matter to the management.Maintain awareness of safety issues, and report them immediately to your manager.SKILL AND KNOWLEDGE REQUIREMENTS INCLUDEHigh School Diploma preferred. Minimum of at least 16 years of age.Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.Computer proficiency.Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.Ability to arrange and coordinate schedules for reservations. Excellent interpersonal, administrative, telephone and other communications skills.PHYSICAL AND MENTAL REQUIREMENTSMoving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.Ability to stand for the entire work day and to climb steps regularly.Ability to sit at a desk and monitor phones for extended amounts of time. Ability to withstand temperatures in indoor and outdoor environments. Reading and writing work-related documents in English.Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.Constantly communicates and receives verbal communication with other employees in a fast-paced environment.Physical presence at the job site is essential to perform job duties. EQUIPMENT USEDTypical office equipment (computers, phone system, fax, copiers, scanners, among others).Reservations system. POS system.Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Weekend Lead (Part-Time) position provides a welcoming and safe environment for members and guests during our opening/closing weekend hours through a high level of customer service. This position is a 2 day per week/16 hours a week position working a combination of shifts between Friday, Saturday, and Sunday. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Weekend Lead will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Weekend Lead, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles.Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary.Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence.Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development.Willingness to have courageous conversations with team members as needed in accordance with company policy.Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success.Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily.Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience.Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members.Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional).Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader.Be available to SSRs to address questions and concerns in partnership with the GM/AGM.Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations.Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media).Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership.Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club.Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience.At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.Child & Adult AED/CPR certified.Ability to learn and maximize our POS/timekeeping/membership systems.Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments.Successful track record of working in a team-oriented environment.Ability to handle challenging member issues with patience, tact, and the utmost professionalism.A sense of urgency regarding customer service and sales results.Demonstrated communication and interpersonal skills.Highly organized with detail-orientation and proven follow-up skills.Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.Prolonged periods of standing at the Welcome Desk and working on a computer.Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This part-time position adheres to a weekly opening/closing schedule working Friday, Saturday, and Sunday shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing shifts to ensure a proper facility walkthrough.