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Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Education/Experience Required Associates degree or equivalent from two-year College. Minimum of 5 years credit experience and/or training. Detail orientated and strong organization skills Knowledge of Microsoft Office; experience in accounting or business specific software Preferred Bachelor's degree from four year college or university 10 years' work experience in credit, sales department activities and financial or legal matters. Knowledge/Skill Requirements Must possess a strong working knowledge and understanding of accounting concepts, including P&L's and relevant balance sheet accounts. Must demonstrate strong numerical skills and the ability to analyze data and draw conclusions. Working knowledge of English and Math, office practices and procedures Ability to maintain records and files Ability to communicate effectively with and work well with other personnel Ability to deal effectively with questions or problems, seeking assistance when needed Display a professional and courteous attitude to co-workers, supervisors, and general public at all times Must be computer literate Work Requirements Safety, Integrity, Quality - Formally and visibly demonstrate support and understanding of OMG and Tilcon's core values. Strict adherence to safety requirements and company procedures as outlined in the Employee Handbook. Must be willing to travel and work away from home when required. Must be willing to work nights and weekends when required. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 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We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!Tilcon New York Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link .
Customer Service Specialist - Overnight
Hard Rock Digital, Atlantic City
What are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?What's the position?Our Customer Service specialist will report to the Customer Service Supervisors and will handle a wide range of customer queries including betting, payments, verification, promotions, and general information via multiple contact channels including live chat, email, social media, and voice. Sport and betting knowledge is advantageous but not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential. We have a culture of continuous development as we believe our people are the key to success.Overall duties include:Deliver world-class customer service, while responding to player inquiries and concerns via multiple channels (calls, chat, social media, and voice)Build meaningful relationships with our players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital)Meet and exceed quality goals, productivity targets, and regulatory requirementsNavigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platformsFollow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible.Re-prioritize and adapt to an ever-changing environmentOperates in a team environment providing support in all areas and being agile in your day-to-day workflow.Schedule 40 hours per week; Monday - Sunday (varied days), 11:30pm - 8:00amWhat are we looking for?You will be a positive, confident, and enthusiastic Customer Service Specialist with the desire to help, guide and assist our players with their account queries. You will have a passion for delivering exceptional customer service using internal tools to assist and take ownership resulting in first time resolution. You will have strong computer literacy and numeracy skills, and a keen attention to detail with the ability to multitask. You will have a desire and willingness to learn, proactively maintaining awareness of policies and procedures while complying with Responsible Gambling and Regulatory requirements.As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. 2+ years of experience in a customer-facing role multi-channel role.Must be able to work 11:30 pm-8:00 amDemonstrate personal excellence by remaining positive in difficult situationsAbility to work in a fast-paced metric driven environment with proficient multitasking and navigationKnowledge and understanding of sports betting, casino, and professional sports industry preferred but not required.Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail.Ability to learn and adapt to changing software and processes.Computer skills: Microsoft Office Software including Outlook, Word, and Excel preferred.Excellent interpersonal, communication, verbal, and written skillsEmpathy, curiosity, humility, and flexibility.What's in it for you?We offer our employees more than just competitive compensation. Our team benefits include:Competitive pay and benefitsRetirement benefitsEmployee DiscountsAdvancement opportunitiesStart-up culture backed by a secure, globally recognized brand.Opportunity to drive a best-in-class customer experience for the Hard Rock Digital communityRoster of UniquesWe care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).